[{"_1":2,"_341":-5,"_342":-5},"loaderData",{"_3":4,"_96":97,"_286":287},"root",{"_5":6,"_37":38,"_69":70},"ctx",{"_7":8,"_23":-5,"_24":25,"_26":27,"_28":22,"_29":22,"_30":22,"_31":-5,"_32":33,"_34":22,"_35":22,"_36":22},"auth",{"_9":10,"_11":-5,"_12":-5,"_13":-5,"_14":-5,"_15":-5,"_16":-5,"_17":-5,"_18":-5,"_19":-5,"_20":-5,"_21":22},"tokenType","session_token","sessionClaims","sessionId","sessionStatus","userId","actor","orgId","orgRole","orgSlug","orgPermissions","factorVerificationAge","isAuthenticated",false,"user","preferencesKeybindings","default","preferencesTheme","light","preferencesFixers","preferencesCopilot","preferencesSelectionAi","preferencesChatPanelState","notificationCount",0,"flagDenols","isBusinessOrgMember","isHigherTownieTier","ENV",{"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68},"REACT_APP_SENTRY_DSN","https://586020d86f05489db63a554690acf1e9@o1398359.ingest.sentry.io/6724499","VAL_RUNTIME_NAME","prod","RENDER_GIT_COMMIT","efeea19332d9bfe7de1049656877be9cb817c45f","RENDER_GIT_BRANCH","main","CLERK_PUBLISHABLE_KEY","pk_live_Y2xlcmsudmFsLnRvd24k","POSTHOG_API_TOKEN","phc_nmoyuAkStEZuUp69rYlg1DZgrIt19Gx0Y4Hwf8tGgJP","POSTHOG_API_HOST","https://wart.val.town","WEB_API_TEMPLATE","https://{val}.web.val.run","APP_URL","https://www.val.town","MODULE_URL","https://esm.town","VANITY_WEB_API_TEMPLATE","https://{label}.val.run/","DENOLS_URL","https://lsp.val.town","NODE_ENV","production","CLOUDFLARE_TURNSTILE_SITE_KEY","0x4AAAAAACtaIZJH7s9rBMZ6","API_URL","https://api.val.town","clerkState",{"_71":72},"__internal_clerk_state",{"_73":74,"_75":48,"_76":77,"_78":77,"_79":22,"_80":77,"_81":77,"_82":77,"_83":77,"_84":85,"_94":22,"_95":22},"__clerk_ssr_state",{"_9":10,"_11":-5,"_12":-5,"_13":-5,"_14":-5,"_15":-5,"_16":-5,"_17":-5,"_18":-5,"_19":-5,"_20":-5,"_21":22},"__publishableKey","__proxyUrl","","__domain","__isSatellite","__signInUrl","__signUpUrl","__afterSignInUrl","__afterSignUpUrl","__clerk_debug",{"_86":22,"_21":22,"_87":77,"_88":89,"_90":77,"_91":48,"_92":22,"_93":77},"isSignedIn","proxyUrl","reason","session-token-and-uat-missing","message","publishableKey","isSatellite","domain","__telemetryDisabled","__telemetryDebug","routes/_app.x.$handle.$name",{"_98":99,"_100":101,"_102":46,"_103":104,"_105":106,"_107":108,"_162":163,"_260":261,"_262":263,"_275":276,"_236":277,"_280":-5,"_281":-5,"_282":22,"_283":22,"_284":285},"handle","cherrytechnologies","name","Cherry","branchName","path","assistent-request-collections-30.tsx","version",93,"project",{"_109":110,"_100":101,"_111":112,"_113":-5,"_114":22,"_115":116,"_117":-5,"_118":-5,"_14":119,"_120":121,"_122":123,"_124":123,"_125":-5,"_126":33,"_16":127,"_128":-5,"_129":-5,"_130":-5,"_131":-5,"_132":133,"_134":133,"_135":136,"_137":136,"_138":136,"_139":133,"_140":133,"_23":141,"_144":145,"_149":150,"_161":22},"id","3bfe4ba4-7226-11f0-8be6-0224a6c84d84","createdAt",["D",1754416898928],"deletedAt","legacyEnvVars","privacy","public","description","imageUrl","01987b65-1b63-72a1-8ac6-dd88e15f07b7","pinnedFileId","5468e6ec-76de-11f0-b267-0224a6c84d84","pinPreview",true,"pinMigrated","screenshotVersion","likeCount","01987b65-1b63-72a1-8ac6-e1d20b1529c0","tursoName","tursoHostname","tursoMeasuredAt","pinned","userPerm","r","valPerm","blobPerm","rw","emailPerm","sqlitePerm","projectPerm","telemetryPerm",{"_98":99,"_142":143},"profileImageUrl","https://img.clerk.com/eyJ0eXBlIjoiZGVmYXVsdCIsImlpZCI6Imluc18yTm10cGhQUklwU0tqZHNiOHNnNGd2ZjJURFUiLCJyaWQiOiJ1c2VyXzMwc1dnNlhiYTBqR21qbWVVTHRvQWRRNExKYyJ9","org",{"_98":99,"_146":143,"_14":119,"_147":148},"avatar","tier","pro","branch",{"_105":151,"_100":46,"_109":152,"_153":110,"_154":-5,"_155":-5,"_156":-5,"_157":-5,"_158":-5,"_159":101,"_160":99},423,"3bfe9f00-7226-11f0-8be6-0224a6c84d84","projectId","forkedBranchId","forkedBranchVersion","forkedProjectPrivacy","forkedProjectId","forkedProjectOrgId","projectName","userHandle","isOwned","tree",[164,185,195,205,214,223,231,240,250],{"_109":165,"_100":166,"_167":168,"_169":-5,"_170":152,"_171":172,"_173":22,"_111":174,"_105":175,"_176":177,"_178":179,"_180":22,"_181":-5,"_182":183,"_103":184},"d119a04a-7d01-11f0-88b9-0224a6c84d84","Callback.tsx","fileId","aee56620-7479-11f0-aa1e-0224a6c84d84","parentId","branchId","branchVersion",41,"latest",["D",1755610720458],3,"fileType","http","content","export default async function (req: Request): Promise {\n // Learn more: https://docs.val.town/vals/http/\n return Response.json({ ok: true })\n}","deleted","label","children",[],[166],{"_109":186,"_100":187,"_167":188,"_169":-5,"_170":152,"_171":189,"_173":22,"_111":190,"_105":191,"_176":177,"_178":192,"_180":22,"_181":-5,"_182":193,"_103":194},"97188f30-8feb-11f0-a512-0224a6c84d84","Outbound-transfer-call.ts","6de16572-8f6b-11f0-a666-0224a6c84d84",92,["D",1757690246341],4,"const businessHoursObject = {\n \"Monday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Tuesday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Wednesday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Thursday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Friday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Saturday\": { \"start\": \"09:00\", \"end\": \"18:00\" },\n \"Sunday\": null,\n};\n\nconst collectionBusinessHoursObject = {\n \"Monday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Tuesday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Wednesday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Thursday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Friday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Saturday\": { \"start\": \"09:00\", \"end\": \"13:00\" },\n \"Sunday\": { \"start\": \"09:00\", \"end\": \"13:00\" },\n};\n\nfunction isBusinessHours(businessHoursParam) {\n const nowUTC = new Date();\n const options = {\n timeZone: \"America/New_York\",\n hour12: false,\n weekday: \"long\",\n hour: \"2-digit\",\n minute: \"2-digit\",\n };\n const formatter = new Intl.DateTimeFormat(\"en-US\", options);\n const parts = formatter.formatToParts(nowUTC);\n\n const day = parts.find((p) => p.type === \"weekday\").value;\n const hour = parts.find((p) => p.type === \"hour\").value;\n const minute = parts.find((p) => p.type === \"minute\").value;\n const currentMinutes = parseInt(hour) * 60 + parseInt(minute);\n\n const todayHours = businessHoursParam[day];\n if (!todayHours) return false;\n\n const [startHour, startMinute] = todayHours.start.split(\":\").map(Number);\n const [endHour, endMinute] = todayHours.end.split(\":\").map(Number);\n const startMinutes = startHour * 60 + startMinute;\n const endMinutes = endHour * 60 + endMinute;\n\n return currentMinutes >= startMinutes && currentMinutes <= endMinutes;\n}\n\nexport default async function httpHandler(req: Request): Promise {\n if (req.method !== \"POST\") {\n return new Response(\"Method Not Allowed\", { status: 405 });\n }\n\n let body: any;\n try {\n body = await req.json();\n } catch (err) {\n console.error(\"⚠️ Invalid JSON payload:\", err);\n return new Response(\"Bad Request\", { status: 400 });\n }\n\n let args: any = body.message.toolCalls[0]?.function.arguments;\n let callId: any = body.message?.call?.id;\n args.channel = \"Voice\";\n args.sessionId = callId;\n const userPhone = body.message?.call?.customer?.number;\n\n interface Args {\n phone: string;\n summary: string;\n language: string;\n isPastDue: boolean;\n borrowerId: string;\n customerType: string;\n isAuthenticated: boolean;\n maxCurrentDaysPastDue: number;\n channel?: string;\n tier?: string;\n isChargedOff?: string;\n collectionsTier?: string;\n contractStatus?: string;\n }\n\n function mapToZendeskFields(\n args: Args,\n sessionId: string,\n ): { id: number; value: any }[] {\n const isPastDueStr = args.isPastDue ? \"true_past_due\" : \"false_past_due\";\n\n return [\n { id: 32966499665172, value: args.borrowerId },\n { id: 32892600824596, value: args.customerType },\n { id: 32966614004756, value: args.language },\n { id: 32966528117396, value: userPhone },\n { id: 32966534772244, value: args.isAuthenticated },\n { id: 32966539402772, value: args.maxCurrentDaysPastDue },\n { id: 33695007248916, value: isPastDueStr },\n { id: 33396223465364, value: args.summary },\n { id: 32966578075156, value: sessionId },\n { id: 33476220710420, value: args.channel ?? \"voice\" },\n { id: 33226306711316, value: args.tier },\n { id: 32966567173780, value: args.isChargedOff },\n { id: 33694938579604, value: args.isChargedOff },\n { id: 38957923122324, value: args.collectionsTier },\n { id: 36246774839956, value: args.contractStatus },\n ];\n }\n\n const customFields = mapToZendeskFields(args, callId);\n\n let hoursOfOperations = businessHoursObject;\n\n // 🕐 Override Saturday hours if past due\n if (args.isPastDue || args.isChargedOff) {\n hoursOfOperations = collectionBusinessHoursObject;\n }\n\n const controlUrl = body.message?.call?.monitor?.controlUrl;\n if (!controlUrl) {\n console.error(\"⚠️ controlUrl not found in payload:\", body);\n return new Response(\"controlUrl not found\", { status: 400 });\n }\n\n if (!isBusinessHours(hoursOfOperations)) {\n try {\n console.log(\"Transfer rejected: outside business hours.\");\n await fetch(controlUrl, {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\" },\n body: JSON.stringify({\n type: \"say\",\n // Rejection Message\n content:\n \"I'm unable to complete your transfer at this time as it is outside of operating hours. Our team is available to assist from 9 AM to 9 PM Eastern Monday through Friday and Saturday from 9 AM to 6 PM\",\n }),\n });\n return new Response(null, { status: 200 });\n } catch (err) {\n console.error(\"❌ Error rejecting call:\", err);\n return new Response(\"Failed to reject call\", { status: 500 });\n }\n }\n\n const zendeskUrl =\n \"https://cherrytechnologies.zendesk.com/api/v2/tickets.json\";\n const zendeskUsername = \"tavish@withcherry.com/token\";\n const zendeskPassword = \"4AvRSJWg7j7leC9rnceWhD9Y3eTo2iJVZYhqEE72\";\n const authHeader = \"Basic \" + btoa(`${zendeskUsername}:${zendeskPassword}`);\n const nameValue = args?.name?.trim() ? args.name : \"no name available\";\n\n let ticketId: number;\n try {\n const ticketRes = await fetch(zendeskUrl, {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n \"Authorization\": authHeader,\n },\n body: JSON.stringify({\n ticket: {\n via: { \"channel\": \"34\" },\n subject: \"Outbound Vapi Transfer:\" + args.name,\n comment: { body: args?.summary },\n requester: { locale_id: 8, name: args.name },\n custom_fields: customFields,\n },\n }),\n });\n\n if (!ticketRes.ok) {\n const errText = await ticketRes.text();\n console.error(\n \"❌ Zendesk ticket creation failed:\",\n ticketRes.status,\n errText,\n );\n return new Response(\"Failed to create Zendesk ticket\", { status: 502 });\n }\n\n const ticketData = await ticketRes.json();\n ticketId = ticketData.ticket.id;\n console.log(\"🎫 Created Zendesk ticket:\", ticketId);\n } catch (err) {\n console.error(\"❌ Error creating Zendesk ticket:\", err);\n return new Response(\"Error creating ticket\", { status: 502 });\n }\n\n const transferPayload = {\n type: \"transfer\",\n destination: {\n type: \"sip\",\n sipUri: `sip:+1${userPhone}@cherrytechnologies-zendesk.sip.twilio.com`,\n sipHeaders: {\n \"X-TRUNK-PRIMARY\": \"cherry_zendesk\",\n \"X-Zendesk-Ticket-Id\": ticketId,\n },\n },\n content: \"Transferring your call, please stay on the line\",\n };\n\n try {\n const xferRes = await fetch(controlUrl, {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\" },\n body: JSON.stringify(transferPayload),\n });\n console.log(`📤 Transfer request sent, status ${xferRes.status}`);\n } catch (err) {\n console.error(\"❌ Error sending transfer request:\", err);\n }\n\n return new Response(null, { status: 200 });\n}",[],[187],{"_109":196,"_100":197,"_167":198,"_169":-5,"_170":152,"_171":199,"_173":22,"_111":200,"_105":201,"_176":177,"_178":202,"_180":22,"_181":-5,"_182":203,"_103":204},"ba20338e-72fe-11f0-a6c6-0224a6c84d84","Squad.tsx","3c008892-7226-11f0-8be6-0224a6c84d84",17,["D",1754509881831],6,"import { Buffer } from \"node:buffer\";\n\nexport default async function (req: Request): Promise {\n if (req.method !== \"POST\") {\n return new Response(\"Method Not Allowed\", { status: 405 });\n }\n\n let body: any;\n try {\n body = await req.json();\n } catch (err) {\n console.error(\"⚠️ Invalid JSON payload:\", err);\n return new Response(\"Bad Request\", { status: 400 });\n }\n\n if (body.message.type !== \"assistant-request\") {\n return new Response(\"Bad Request: message.type not allowed\", {\n status: 400,\n });\n }\n\n const userPhone: string = body.message?.call?.customer?.number.replace(\n /^\\+1/,\n \"\",\n );\n console.log(\"User Phone: \" + userPhone);\n\n // Remove leading +1 from phone number\n // const phone = userPhone.replace(/^\\+1/, \"\");\n // const phone = \"2252888043\";\n\n const provider = \"6b14fd5e-18b8-4301-995c-7cef11370ad6\";\n\n // v1\n // const squadId = '1ff08867-8875-4a59-b9d6-5e05055c1786';\n\n // v2\n const squadId = \"dee90081-e110-4da1-925e-7b26c14b4cc8\";\n\n // === Fetch OAuth token ===\n const tokenUrl = \"https://auth.withcherry.com/oauth2/token\";\n const clientId = \"ivr-elevenlabs-client\";\n const clientSecret = \"6EPckJyPrJb0P4wylTHG9t0NyLqypN6U\";\n const basicAuth = Buffer.from(`${clientId}:${clientSecret}`).toString(\n \"base64\",\n );\n\n let accessToken: string;\n try {\n const tokenRes = await fetch(tokenUrl, {\n method: \"POST\",\n headers: {\n \"Authorization\": `Basic ${basicAuth}`,\n \"Content-Type\": \"application/x-www-form-urlencoded\",\n },\n body: new URLSearchParams({\n grant_type: \"client_credentials\",\n scope: \"ivr-elevenlabs\",\n }).toString(),\n });\n\n if (!tokenRes.ok) {\n const err = await tokenRes.text();\n console.error(\"⚠️ Token fetch failed:\", tokenRes.status, err);\n return new Response(\"Failed to get access token\", { status: 502 });\n }\n\n const tokenData = await tokenRes.json() as {\n access_token: string;\n expires_in: number;\n };\n accessToken = tokenData.access_token;\n } catch (err) {\n console.error(\"⚠️ OAuth request error:\", err);\n return new Response(\"Error fetching token\", { status: 502 });\n }\n\n const bearerToken = `Bearer ${accessToken}`;\n\n let ivrData: any;\n try {\n const response = await fetch(\"https://ivr-api.withcherry.com/v3/users\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n \"Authorization\": bearerToken,\n },\n body: JSON.stringify({ phone: userPhone }),\n });\n\n // If phone not found, return verification assistant\n if (response.status === 404) {\n console.log(\n \"User not found\",\n );\n\n return new Response(\n JSON.stringify({ squadId }),\n { headers: { \"Content-Type\": \"application/json\" } },\n );\n }\n\n if (!response.ok) {\n console.error(\"⚠️ IVR API error status:\", response.status);\n return new Response(\"IVR Service Unavailable\", { status: 503 });\n }\n\n ivrData = await response.json();\n } catch (err) {\n console.error(\"⚠️ IVR API fetch error:\", err);\n return new Response(\"Internal Server Error\", { status: 500 });\n }\n\n const { ivrMerchantInfo } = ivrData;\n\n // 1. Merchant takes priority\n if (ivrMerchantInfo !== null) {\n console.log(\"Merchant found, returning provider assistant:\", provider);\n return new Response(\n JSON.stringify({ assistantId: provider }),\n { headers: { \"Content-Type\": \"application/json\" } },\n );\n }\n\n return new Response(\n JSON.stringify({ squadId }),\n { headers: { \"Content-Type\": \"application/json\" } },\n );\n}",[],[197],{"_109":206,"_100":207,"_167":121,"_169":-5,"_170":152,"_171":208,"_173":22,"_111":209,"_105":210,"_176":177,"_178":211,"_180":22,"_181":-5,"_182":212,"_103":213},"4d16cfc8-7885-11f0-bf01-0224a6c84d84","assistant-request-collections.tsx",38,["D",1755117436774],9,"import { Buffer } from \"node:buffer\";\n\nexport default async function (req: Request): Promise {\n if (req.method !== \"POST\") {\n return new Response(\"Method Not Allowed\", { status: 405 });\n }\n\n let body: any;\n try {\n body = await req.json();\n } catch (err) {\n console.error(\"⚠️ Invalid JSON payload:\", err);\n return new Response(\"Bad Request\", { status: 400 });\n }\n\n if (body.message.type !== \"assistant-request\") {\n return new Response(\"Bad Request: message.type not allowed\", {\n status: 400,\n });\n }\n\n // const callId: string = body.message?.call?.id;\n const userPhone: string = body.message?.call?.customer?.number.replace(\n /^\\+1/,\n \"\",\n );\n console.log(\"User Phone: \" + userPhone);\n\n // Remove leading +1 from phone number\n // const phone = userPhone.replace(/^\\+1/, \"\");\n // const phone = \"2252888043\";\n\n const preCheckout = \"a1e04542-bc13-474d-8a7e-2f0424eef484\";\n const postCheckout = \"d5ad0812-36f4-424c-b265-391388822aa2\";\n const provider = \"6b14fd5e-18b8-4301-995c-7cef11370ad6\";\n const unknown = \"c4c81e9b-2c78-4c70-b6dc-a05e06bd6380\";\n const collections1to29 = \"6cfd7e9e-47fa-4aff-8d43-0eb3ddfd35fa\";\n const collections30PlusOrCO = \"6cfd7e9e-47fa-4aff-8d43-0eb3ddfd35fa\";\n\n // === Fetch OAuth token ===\n const tokenUrl = \"https://auth.withcherry.com/oauth2/token\";\n const clientId = \"ivr-elevenlabs-client\";\n const clientSecret = \"6EPckJyPrJb0P4wylTHG9t0NyLqypN6U\";\n const basicAuth = Buffer.from(`${clientId}:${clientSecret}`).toString(\n \"base64\",\n );\n\n let accessToken: string;\n try {\n const tokenRes = await fetch(tokenUrl, {\n method: \"POST\",\n headers: {\n Authorization: `Basic ${basicAuth}`,\n \"Content-Type\": \"application/x-www-form-urlencoded\",\n },\n body: new URLSearchParams({\n grant_type: \"client_credentials\",\n scope: \"ivr-elevenlabs\",\n }).toString(),\n });\n\n if (!tokenRes.ok) {\n const err = await tokenRes.text();\n console.error(\"⚠️ Token fetch failed:\", tokenRes.status, err);\n return new Response(\"Failed to get access token\", { status: 502 });\n }\n\n const tokenData = (await tokenRes.json()) as {\n access_token: string;\n expires_in: number;\n };\n accessToken = tokenData.access_token;\n } catch (err) {\n console.error(\"⚠️ OAuth request error:\", err);\n return new Response(\"Error fetching token\", { status: 502 });\n }\n\n const bearerToken = `Bearer ${accessToken}`;\n\n // === Look up user by phone ===\n let ivrData: any;\n try {\n const response = await fetch(\"https://ivr-api.withcherry.com/v3/users\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n Authorization: bearerToken,\n },\n body: JSON.stringify({ phone: userPhone }),\n });\n\n if (response.status === 404) {\n console.log(\"User not found\");\n console.log(\"Returning unknown agent:\", unknown);\n return new Response(JSON.stringify({ assistantId: unknown }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n\n if (!response.ok) {\n const errorResponse = await response.json();\n console.log({ errorResponse });\n console.error(\"⚠️ IVR API error status:\", response.status);\n return new Response(\"IVR Service Unavailable\", { status: 503 });\n }\n\n ivrData = await response.json();\n } catch (err) {\n console.error(\"⚠️ IVR API fetch error:\", err);\n return new Response(\"Internal Server Error\", { status: 500 });\n }\n\n const { ivrMerchantInfo, borrower } = ivrData ?? {};\n\n // 1) Merchant takes priority\n if (ivrMerchantInfo !== null && ivrMerchantInfo !== undefined) {\n console.log(\"Merchant found, returning provider assistant:\", provider);\n return new Response(JSON.stringify({ assistantId: provider }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n\n // 2) Borrower logic (Collections routing first)\n if (borrower?.borrowerId) {\n // Safely read collections-related fields from the user payload\n // Accept number or string formats; treat \"true\"/true as charged off\n const rawMaxDpd = ivrData?.borrower?.maxCurrentDaysPastDue ??\n ivrData?.maxCurrentDaysPastDue ??\n null;\n\n const maxDpd = rawMaxDpd === null ? NaN : Number(rawMaxDpd);\n\n const rawIsChargedOff = ivrData?.borrower?.isChargedOff ??\n ivrData?.isChargedOff ??\n false;\n\n const isChargedOff = typeof rawIsChargedOff === \"string\"\n ? rawIsChargedOff.toLowerCase() === \"true\"\n : Boolean(rawIsChargedOff);\n\n // === Collections routing ===\n if (isChargedOff || (Number.isFinite(maxDpd) && maxDpd >= 30)) {\n console.log(\n `Routing to 30+ / Charged-off (maxDPD=${maxDpd}, isChargedOff=${isChargedOff})`,\n );\n return new Response(\n JSON.stringify({ assistantId: collections30PlusOrCO }),\n {\n headers: { \"Content-Type\": \"application/json\" },\n },\n );\n }\n\n if (Number.isFinite(maxDpd) && maxDpd >= 1 && maxDpd <= 29) {\n console.log(`Routing to 1–29 DPD (maxDPD=${maxDpd})`);\n return new Response(JSON.stringify({ assistantId: collections1to29 }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n\n // === Existing loans-based routing (fallback if no collections rule matched) ===\n let loansData: any;\n try {\n const loansResp = await fetch(\"https://ivr-api.withcherry.com/v3/loans\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n Authorization: bearerToken,\n },\n body: JSON.stringify({ borrowerId: borrower.borrowerId }),\n });\n if (!loansResp.ok) {\n console.error(\"⚠️ Loans API error status:\", loansResp.status);\n console.log(\"Returning postCheckout id:\", postCheckout);\n return new Response(JSON.stringify({ assistantId: postCheckout }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n loansData = await loansResp.json();\n } catch (err) {\n console.error(\"⚠️ Loans API fetch error:\", err);\n console.log(\"Returning postCheckout id:\", postCheckout);\n return new Response(JSON.stringify({ assistantId: postCheckout }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n\n const { total, loans } = loansData ?? {};\n if (total === 0 || (Array.isArray(loans) && loans.length === 0)) {\n console.log(\"Using preCheckout\");\n return new Response(JSON.stringify({ assistantId: preCheckout }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n } else {\n console.log(\"Returning postCheckout id:\", postCheckout);\n return new Response(JSON.stringify({ assistantId: postCheckout }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n }\n\n // No borrower → keep existing fallback\n console.log(\"Returning postCheckout id:\", postCheckout);\n return new Response(JSON.stringify({ assistantId: postCheckout }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n}",[],[207],{"_109":215,"_100":216,"_167":217,"_169":-5,"_170":152,"_171":218,"_173":22,"_111":219,"_105":191,"_176":177,"_178":220,"_180":22,"_181":-5,"_182":221,"_103":222},"94e8db48-72fe-11f0-a436-0224a6c84d84","assistant-request-jul-25.tsx","60129f04-7258-11f0-9723-0224a6c84d84",16,["D",1754509819394],"import { Buffer } from \"node:buffer\";\n\nexport default async function (req: Request): Promise {\n if (req.method !== \"POST\") {\n return new Response(\"Method Not Allowed\", { status: 405 });\n }\n\n let body: any;\n try {\n body = await req.json();\n } catch (err) {\n console.error(\"⚠️ Invalid JSON payload:\", err);\n return new Response(\"Bad Request\", { status: 400 });\n }\n\n if (body.message.type !== \"assistant-request\") {\n return new Response(\"Bad Request: message.type not allowed\", {\n status: 400,\n });\n }\n\n // const callId: string = body.message?.call?.id;\n const userPhone: string = body.message?.call?.customer?.number.replace(\n /^\\+1/,\n \"\",\n );\n console.log(\"User Phone: \" + userPhone);\n\n // Remove leading +1 from phone number\n // const phone = userPhone.replace(/^\\+1/, \"\");\n // const phone = \"2252888043\";\n\n const preCheckout = \"a1e04542-bc13-474d-8a7e-2f0424eef484\";\n const postCheckout = \"d5ad0812-36f4-424c-b265-391388822aa2\";\n const provider = \"6b14fd5e-18b8-4301-995c-7cef11370ad6\";\n const unknown = \"c4c81e9b-2c78-4c70-b6dc-a05e06bd6380\";\n\n // === Fetch OAuth token ===\n const tokenUrl = \"https://auth.withcherry.com/oauth2/token\";\n const clientId = \"ivr-elevenlabs-client\";\n const clientSecret = \"6EPckJyPrJb0P4wylTHG9t0NyLqypN6U\";\n const basicAuth = Buffer.from(`${clientId}:${clientSecret}`).toString(\n \"base64\",\n );\n\n let accessToken: string;\n try {\n const tokenRes = await fetch(tokenUrl, {\n method: \"POST\",\n headers: {\n \"Authorization\": `Basic ${basicAuth}`,\n \"Content-Type\": \"application/x-www-form-urlencoded\",\n },\n body: new URLSearchParams({\n grant_type: \"client_credentials\",\n scope: \"ivr-elevenlabs\",\n }).toString(),\n });\n\n if (!tokenRes.ok) {\n const err = await tokenRes.text();\n console.error(\"⚠️ Token fetch failed:\", tokenRes.status, err);\n return new Response(\"Failed to get access token\", { status: 502 });\n }\n\n const tokenData = await tokenRes.json() as {\n access_token: string;\n expires_in: number;\n };\n accessToken = tokenData.access_token;\n } catch (err) {\n console.error(\"⚠️ OAuth request error:\", err);\n return new Response(\"Error fetching token\", { status: 502 });\n }\n\n const bearerToken = `Bearer ${accessToken}`;\n\n let ivrData: any;\n try {\n const response = await fetch(\"https://ivr-api.withcherry.com/v3/users\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n \"Authorization\": bearerToken,\n },\n body: JSON.stringify({ phone: userPhone }),\n });\n\n // If phone not found, return unknown assistant\n if (response.status === 404) {\n console.log(\n \"User not found\",\n );\n console.log(\"Returning unknown agent:\", unknown);\n return new Response(\n JSON.stringify({ assistantId: unknown }),\n { headers: { \"Content-Type\": \"application/json\" } },\n );\n }\n\n if (!response.ok) {\n const errorResponse = await response.json();\n\n console.log({ errorResponse });\n\n console.error(\"⚠️ IVR API error status:\", response.status);\n return new Response(\"IVR Service Unavailable\", { status: 503 });\n }\n\n ivrData = await response.json();\n } catch (err) {\n console.error(\"⚠️ IVR API fetch error:\", err);\n return new Response(\"Internal Server Error\", { status: 500 });\n }\n\n const { ivrMerchantInfo, borrower } = ivrData;\n\n // 1. Merchant takes priority\n if (ivrMerchantInfo !== null) {\n console.log(\"Merchant found, returning provider assistant:\", provider);\n return new Response(\n JSON.stringify({ assistantId: provider }),\n { headers: { \"Content-Type\": \"application/json\" } },\n );\n }\n\n // 2. Borrower logic\n let assistantId: string;\n if (borrower?.borrowerId) {\n // Fetch loans for this borrower\n let loansData: any;\n try {\n const loansResp = await fetch(\"https://ivr-api.withcherry.com/v3/loans\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n \"Authorization\": bearerToken,\n },\n body: JSON.stringify({ borrowerId: borrower.borrowerId }),\n });\n if (!loansResp.ok) {\n console.error(\"⚠️ Loans API error status:\", loansResp.status);\n console.log(\"Returning postCheckout id:\", postCheckout);\n return new Response(\n JSON.stringify({ assistantId: postCheckout }),\n { headers: { \"Content-Type\": \"application/json\" } },\n );\n }\n loansData = await loansResp.json();\n } catch (err) {\n console.error(\"⚠️ Loans API fetch error:\", err);\n console.log(\"Returning postCheckout id:\", postCheckout);\n return new Response(\n JSON.stringify({ assistantId: postCheckout }),\n { headers: { \"Content-Type\": \"application/json\" } },\n );\n }\n\n const { total, loans } = loansData;\n\n if (total === 0 || (Array.isArray(loans) && loans.length === 0)) {\n // No loans at all\n assistantId = preCheckout;\n console.log(\"Using preCheckout\");\n } else {\n console.log(\"Returning postCheckout id:\", postCheckout);\n return new Response(\n JSON.stringify({ assistantId: postCheckout }),\n { headers: { \"Content-Type\": \"application/json\" } },\n );\n }\n } else {\n console.log(\"Returning postCheckout id:\", postCheckout);\n return new Response(\n JSON.stringify({ assistantId: postCheckout }),\n { headers: { \"Content-Type\": \"application/json\" } },\n );\n }\n\n console.log(\"Returning assistant id:\", assistantId);\n return new Response(\n JSON.stringify({ assistantId }),\n { headers: { \"Content-Type\": \"application/json\" } },\n );\n}",[],[216],{"_109":224,"_100":104,"_167":225,"_169":-5,"_170":152,"_171":226,"_173":22,"_111":227,"_105":191,"_176":177,"_178":228,"_180":22,"_181":-5,"_182":229,"_103":230},"56b0f23a-84f5-11f0-89d7-0224a6c84d84","a8aa44ea-84ed-11f0-bb37-0224a6c84d84",53,["D",1756484970462],"import { Buffer } from \"node:buffer\";\n\nexport default async function (req: Request): Promise {\n if (req.method !== \"POST\") {\n return new Response(\"Method Not Allowed\", { status: 405 });\n }\n\n let body: any;\n try {\n body = await req.json();\n } catch (err) {\n console.error(\"⚠️ Invalid JSON payload:\", err);\n return new Response(\"Bad Request\", { status: 400 });\n }\n\n if (body.message.type !== \"assistant-request\") {\n return new Response(\"Bad Request: message.type not allowed\", {\n status: 400,\n });\n }\n\n const userPhone: string = body.message?.call?.customer?.number?.replace(\n /^\\+1/,\n \"\",\n );\n console.log(\"User Phone:\", userPhone);\n\n // Assistants\n const preCheckout = \"a1e04542-bc13-474d-8a7e-2f0424eef484\";\n const postCheckout = \"d5ad0812-36f4-424c-b265-391388822aa2\";\n const provider = \"6b14fd5e-18b8-4301-995c-7cef11370ad6\";\n const unknown = \"c4c81e9b-2c78-4c70-b6dc-a05e06bd6380\";\n\n // ✅ Correct IDs\n const collections1to29 = \"6cfd7e9e-47fa-4aff-8d43-0eb3ddfd35fa\";\n const collections30PlusOrCO = \"3317314d-a3b6-4a65-bf6a-20f9c6f4300c\";\n\n // === Fetch OAuth token ===\n const tokenUrl = \"https://auth.withcherry.com/oauth2/token\";\n const clientId = \"ivr-elevenlabs-client\";\n const clientSecret = \"6EPckJyPrJb0P4wylTHG9t0NyLqypN6U\";\n const basicAuth = Buffer.from(`${clientId}:${clientSecret}`).toString(\n \"base64\",\n );\n\n let accessToken: string;\n try {\n const tokenRes = await fetch(tokenUrl, {\n method: \"POST\",\n headers: {\n Authorization: `Basic ${basicAuth}`,\n \"Content-Type\": \"application/x-www-form-urlencoded\",\n },\n body: new URLSearchParams({\n grant_type: \"client_credentials\",\n scope: \"ivr-elevenlabs\",\n }).toString(),\n });\n\n if (!tokenRes.ok) {\n const err = await tokenRes.text();\n console.error(\"⚠️ Token fetch failed:\", tokenRes.status, err);\n return new Response(\"Failed to get access token\", { status: 502 });\n }\n\n const tokenData = (await tokenRes.json()) as {\n access_token: string;\n expires_in: number;\n };\n accessToken = tokenData.access_token;\n } catch (err) {\n console.error(\"⚠️ OAuth request error:\", err);\n return new Response(\"Error fetching token\", { status: 502 });\n }\n\n const bearerToken = `Bearer ${accessToken}`;\n\n // === Look up user by phone ===\n let ivrData: any;\n try {\n const response = await fetch(\"https://ivr-api.withcherry.com/v3/users\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n Authorization: bearerToken,\n },\n body: JSON.stringify({ phone: userPhone }),\n });\n\n if (response.status === 404) {\n console.log(\"User not found → unknown assistant:\", unknown);\n return new Response(JSON.stringify({ assistantId: unknown }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n\n if (!response.ok) {\n const errorResponse = await response.json().catch(() => ({}));\n console.log({ errorResponse });\n console.error(\"⚠️ IVR API error status:\", response.status);\n return new Response(\"IVR Service Unavailable\", { status: 503 });\n }\n\n ivrData = await response.json();\n } catch (err) {\n console.error(\"⚠️ IVR API fetch error:\", err);\n return new Response(\"Internal Server Error\", { status: 500 });\n }\n\n const { ivrMerchantInfo, borrower } = ivrData ?? {};\n\n // 1) Merchant takes priority\n if (ivrMerchantInfo !== null && ivrMerchantInfo !== undefined) {\n console.log(\"Merchant found → provider assistant:\", provider);\n return new Response(JSON.stringify({ assistantId: provider }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n\n // 2) Borrower logic (Collections routing first)\n if (borrower?.borrowerId) {\n // Normalize inputs\n const rawMaxDpd = ivrData?.borrower?.maxCurrentDaysPastDue ??\n ivrData?.maxCurrentDaysPastDue ??\n null;\n\n const maxDpd = rawMaxDpd === null ? NaN : Number(String(rawMaxDpd).trim());\n\n const rawIsChargedOff = ivrData?.borrower?.isChargedOff ??\n ivrData?.isChargedOff ??\n false;\n\n const isChargedOff = typeof rawIsChargedOff === \"string\"\n ? rawIsChargedOff.toLowerCase() === \"true\"\n : Boolean(rawIsChargedOff);\n\n console.log(\"Collections inputs:\", {\n rawMaxDpd,\n parsedMaxDpd: maxDpd,\n rawIsChargedOff,\n isChargedOff,\n });\n\n // === Collections routing ===\n if (isChargedOff || (Number.isFinite(maxDpd) && maxDpd >= 30)) {\n console.log(\n `→ Routing to 30+ / Charged-off (maxDPD=${maxDpd}, isCO=${isChargedOff})`,\n );\n return new Response(\n JSON.stringify({ assistantId: collections30PlusOrCO }),\n {\n headers: { \"Content-Type\": \"application/json\" },\n },\n );\n }\n\n if (Number.isFinite(maxDpd) && maxDpd >= 1 && maxDpd <= 29) {\n console.log(`→ Routing to 1–29 DPD (maxDPD=${maxDpd})`);\n return new Response(JSON.stringify({ assistantId: collections1to29 }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n\n // === Existing loans-based routing (fallback if no collections rule matched) ===\n let loansData: any;\n try {\n const loansResp = await fetch(\"https://ivr-api.withcherry.com/v3/loans\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n Authorization: bearerToken,\n },\n body: JSON.stringify({ borrowerId: borrower.borrowerId }),\n });\n\n if (!loansResp.ok) {\n console.error(\n \"⚠️ Loans API error status:\",\n loansResp.status,\n \"→ postCheckout\",\n );\n return new Response(JSON.stringify({ assistantId: postCheckout }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n\n loansData = await loansResp.json();\n } catch (err) {\n console.error(\"⚠️ Loans API fetch error:\", err, \"→ postCheckout\");\n return new Response(JSON.stringify({ assistantId: postCheckout }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n\n const { total, loans } = loansData ?? {};\n if (total === 0 || (Array.isArray(loans) && loans.length === 0)) {\n console.log(\"No loans → preCheckout\");\n return new Response(JSON.stringify({ assistantId: preCheckout }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n } else {\n console.log(\"Has loans → postCheckout\");\n return new Response(JSON.stringify({ assistantId: postCheckout }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n }\n }\n\n // No borrower → fallback\n console.log(\"No borrower → postCheckout\");\n return new Response(JSON.stringify({ assistantId: postCheckout }), {\n headers: { \"Content-Type\": \"application/json\" },\n });\n}",[],[104],{"_109":232,"_100":233,"_167":234,"_169":-5,"_170":152,"_171":106,"_173":22,"_111":235,"_105":33,"_176":236,"_178":237,"_180":22,"_181":-5,"_182":238,"_103":239},"6698b614-9572-11f0-8e92-0224a6c84d84","deno.json","6698b6d2-9572-11f0-8e92-0224a6c84d84",["D",1758297902849],"file","{\n \"$schema\": \"https://raw.githubusercontent.com/denoland/deno/348900b8b79f4a434cab4c74b3bc8d4d2fa8ee74/cli/schemas/config-file.v1.json\",\n \"lock\": false,\n \"compilerOptions\": {\n \"noImplicitAny\": false,\n \"strict\": false,\n \"types\": [\n \"https://www.val.town/types/valtown.d.ts\"\n ],\n \"lib\": [\n \"dom\",\n \"dom.iterable\",\n \"dom.asynciterable\",\n \"deno.ns\",\n \"deno.unstable\"\n ]\n },\n \"lint\": {\n \"files\": {\n \"include\": [\n \"deno:/https/esm.town/**/*\"\n ]\n },\n \"rules\": {\n \"exclude\": [\n \"no-explicit-any\"\n ]\n }\n },\n \"node_modules_dir\": false,\n \"experimental\": {\n \"unstable-node-globals\": true,\n \"unstable-temporal\": true,\n \"unstable-worker-options\": true,\n \"unstable-sloppy-imports\": true\n }\n}",[],[233],{"_109":241,"_100":242,"_167":243,"_169":-5,"_170":152,"_171":244,"_173":22,"_111":245,"_105":246,"_176":177,"_178":247,"_180":22,"_181":-5,"_182":248,"_103":249},"6e4c70fe-8dba-11f0-8c32-0224a6c84d84","transfer-call.2.ts","9e3d60b2-8c01-11f0-b696-0224a6c84d84",84,["D",1757449230229],7,"// ---- Hours tables (unchanged) ----\nconst businessHoursObject = {\n Monday: { start: \"09:00\", end: \"21:00\" },\n Tuesday: { start: \"09:00\", end: \"21:00\" },\n Wednesday: { start: \"09:00\", end: \"14:25\" },\n Thursday: { start: \"09:00\", end: \"21:00\" },\n Friday: { start: \"09:00\", end: \"21:00\" },\n Saturday: { start: \"09:00\", end: \"18:00\" },\n Sunday: null,\n} as const;\n\nconst collectionBusinessHoursObject = {\n Monday: { start: \"09:00\", end: \"21:00\" },\n Tuesday: { start: \"09:00\", end: \"21:00\" },\n Wednesday: { start: \"09:00\", end: \"14:35\" },\n Thursday: { start: \"09:00\", end: \"21:00\" },\n Friday: { start: \"09:00\", end: \"21:00\" },\n Saturday: { start: \"09:00\", end: \"13:00\" },\n Sunday: { start: \"09:00\", end: \"13:00\" },\n} as const;\n\n// Helper to build a readable weekly hours string from a table\nfunction formatWeeklyHours(\n table: Record,\n) {\n const order = [\n \"Monday\",\n \"Tuesday\",\n \"Wednesday\",\n \"Thursday\",\n \"Friday\",\n \"Saturday\",\n \"Sunday\",\n ] as const;\n return order.map((d) => {\n const h = table[d];\n return h ? `${d} ${h.start}–${h.end} Eastern` : `${d} closed`;\n }).join(\", \");\n}\n\n// Returns true if NOW (America/New_York) is within the provided table\nfunction isBusinessHours(\n businessHoursParam: Record,\n) {\n const nowUTC = new Date();\n const formatter = new Intl.DateTimeFormat(\"en-US\", {\n timeZone: \"America/New_York\",\n hour12: false,\n weekday: \"long\",\n hour: \"2-digit\",\n minute: \"2-digit\",\n });\n const parts = formatter.formatToParts(nowUTC);\n const day = parts.find((p) => p.type === \"weekday\")!.value; // e.g., \"Wednesday\"\n const hour = parts.find((p) => p.type === \"hour\")!.value; // \"09\"\n const minute = parts.find((p) => p.type === \"minute\")!.value; // \"07\"\n const currentMinutes = parseInt(hour, 10) * 60 + parseInt(minute, 10);\n\n const todayHours = businessHoursParam[day as keyof typeof businessHoursParam];\n if (!todayHours) return false;\n\n const [startHour, startMinute] = todayHours.start.split(\":\").map(Number);\n const [endHour, endMinute] = todayHours.end.split(\":\").map(Number);\n const startMinutes = startHour * 60 + startMinute;\n const endMinutes = endHour * 60 + endMinute;\n\n // Treat end as exclusive to avoid off-by-one at closing time; change to <= if you prefer inclusive.\n return currentMinutes >= startMinutes && currentMinutes < endMinutes;\n}\n\nexport default async function httpHandler(req: Request): Promise {\n if (req.method !== \"POST\") {\n return new Response(\"Method Not Allowed\", { status: 405 });\n }\n\n // ---- Parse body safely ----\n let body: any;\n try {\n body = await req.json();\n } catch (err) {\n console.error(\"⚠️ Invalid JSON payload:\", err);\n return new Response(\"Bad Request\", { status: 400 });\n }\n\n // toolCalls[].function.arguments is usually a JSON STRING. Parse it.\n let rawArgs = body.message?.toolCalls?.[0]?.function?.arguments ?? \"{}\";\n let args: any;\n try {\n args = typeof rawArgs === \"string\" ? JSON.parse(rawArgs) : (rawArgs ?? {});\n } catch (e) {\n console.error(\"⚠️ Could not parse function.arguments JSON:\", rawArgs);\n args = {};\n }\n\n // Attach a few derived fields we rely on later\n const callId: string | undefined = body.message?.call?.id;\n const userPhone: string | undefined = body.message?.call?.customer?.number;\n\n // Normalize booleans / statuses\n const normalizeBool = (v: any) => {\n if (typeof v === \"boolean\") return v;\n if (typeof v === \"string\") return v.trim().toLowerCase() === \"true\";\n return false;\n };\n\n const isPastDue = normalizeBool(args.isPastDue);\n const isChargedOffFlag = normalizeBool(args.isChargedOff);\n const chargedOffByStatus = typeof args.contractStatus === \"string\" &&\n args.contractStatus.toLowerCase().includes(\"charged\");\n\n const isCollectionsFlow = isPastDue || isChargedOffFlag || chargedOffByStatus;\n\n // Update/ensure expected fields\n args.channel = \"Voice\";\n args.sessionId = callId;\n\n // ---- Map to Zendesk fields (unchanged, but using normalized isPastDue) ----\n interface Args {\n phone: string;\n summary: string;\n language: string;\n isPastDue: boolean | string;\n borrowerId: string;\n customerType: string;\n isAuthenticated: boolean;\n maxCurrentDaysPastDue: number;\n channel?: string;\n tier?: string;\n isChargedOff?: boolean | string;\n collectionsTier?: string;\n contractStatus?: string;\n name?: string;\n }\n\n function mapToZendeskFields(\n a: Args,\n sessionId: string,\n ): { id: number; value: any }[] {\n const isPastDueStr = (normalizeBool(a.isPastDue))\n ? \"true_past_due\"\n : \"false_past_due\";\n return [\n { id: 32966499665172, value: a.borrowerId },\n { id: 32892600824596, value: a.customerType },\n { id: 32966614004756, value: a.language },\n { id: 32966528117396, value: userPhone },\n { id: 32966534772244, value: a.isAuthenticated },\n { id: 32966539402772, value: a.maxCurrentDaysPastDue },\n { id: 33695007248916, value: isPastDueStr },\n { id: 33396223465364, value: a.summary },\n { id: 32966578075156, value: sessionId },\n { id: 33476220710420, value: a.channel ?? \"voice\" },\n { id: 33226306711316, value: a.tier },\n { id: 32966567173780, value: a.isChargedOff },\n { id: 33694938579604, value: a.isChargedOff }, // (You may want to remove one of these duplicate fields)\n { id: 38957923122324, value: a.collectionsTier },\n { id: 36246774839956, value: a.contractStatus },\n ];\n }\n\n const customFields = mapToZendeskFields(args as Args, callId || \"\");\n\n // ---- Pick the right hours table ----\n // If borrower is past due or charged off, use the collections table; otherwise support table.\n const hoursOfOperations = isCollectionsFlow\n ? collectionBusinessHoursObject\n : businessHoursObject;\n\n // ---- Control URL guard ----\n const controlUrl = body.message?.call?.monitor?.controlUrl;\n if (!controlUrl) {\n console.error(\"⚠️ controlUrl not found in payload:\", body);\n return new Response(\"controlUrl not found\", { status: 400 });\n }\n\n // ---- If closed, speak back an accurate, dynamic hours message ----\n if (!isBusinessHours(hoursOfOperations)) {\n const weekly = formatWeeklyHours(hoursOfOperations);\n const persona = isCollectionsFlow ? \"Collections\" : \"Support\";\n const msg =\n `I’m unable to complete your transfer right now because ${persona} is currently closed. Our hours are: ${weekly}. Please call back during those times.`;\n\n try {\n await fetch(controlUrl, {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\" },\n body: JSON.stringify({ type: \"say\", content: msg }),\n });\n return new Response(null, { status: 200 });\n } catch (err) {\n console.error(\"❌ Error sending closed-hours message:\", err);\n return new Response(\"Failed to reject call\", { status: 500 });\n }\n }\n\n // ---- Create Zendesk ticket (recommend using env vars for creds!) ----\n const zendeskUrl =\n \"https://cherrytechnologies.zendesk.com/api/v2/tickets.json\";\n const zendeskUsername = process.env.ZENDESK_USERNAME!; // \"tavish@withcherry.com/token\"\n const zendeskPassword = process.env.ZENDESK_API_TOKEN!; // store in env, not in code\n const authHeader = \"Basic \" + btoa(`${zendeskUsername}:${zendeskPassword}`);\n const nameValue = (args?.name && String(args.name).trim())\n ? args.name\n : \"no name available\";\n\n let ticketId: number;\n try {\n const ticketRes = await fetch(zendeskUrl, {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n \"Authorization\": authHeader,\n },\n body: JSON.stringify({\n ticket: {\n via: { channel: \"34\" },\n subject: \"Vapi Transfer: \" + nameValue,\n comment: { body: args?.summary },\n requester: { locale_id: 8, name: nameValue },\n custom_fields: customFields,\n },\n }),\n });\n\n if (!ticketRes.ok) {\n const errText = await ticketRes.text();\n console.error(\n \"❌ Zendesk ticket creation failed:\",\n ticketRes.status,\n errText,\n );\n return new Response(\"Failed to create Zendesk ticket\", { status: 502 });\n }\n\n const ticketData = await ticketRes.json();\n ticketId = ticketData.ticket.id;\n console.log(\"🎫 Created Zendesk ticket:\", ticketId);\n } catch (err) {\n console.error(\"❌ Error creating Zendesk ticket:\", err);\n return new Response(\"Error creating ticket\", { status: 502 });\n }\n\n // ---- Transfer the call ----\n const userPhone = body.message?.call?.customer?.number;\n const transferPayload = {\n type: \"transfer\",\n destination: {\n type: \"sip\",\n sipUri: `sip:+1${userPhone}@cherrytechnologies-zendesk.sip.twilio.com`,\n sipHeaders: {\n \"X-TRUNK-PRIMARY\": \"cherry_zendesk\",\n \"X-Zendesk-Ticket-Id\": ticketId,\n },\n },\n content: \"Transferring your call, please stay on the line\",\n };\n\n try {\n const xferRes = await fetch(controlUrl, {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\" },\n body: JSON.stringify(transferPayload),\n });\n console.log(`📤 Transfer request sent, status ${xferRes.status}`);\n } catch (err) {\n console.error(\"❌ Error sending transfer request:\", err);\n }\n\n return new Response(null, { status: 200 });\n}",[],[242],{"_109":251,"_100":252,"_167":253,"_169":-5,"_170":152,"_171":254,"_173":22,"_111":255,"_105":256,"_176":177,"_178":257,"_180":22,"_181":-5,"_182":258,"_103":259},"ff996ae4-8e82-11f0-8630-0224a6c84d84","transfer-call.tsx","5c961ac2-7258-11f0-b595-0224a6c84d84",87,["D",1757535373348],47,"const businessHoursObject = {\n \"Monday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Tuesday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Wednesday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Thursday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Friday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Saturday\": { \"start\": \"09:00\", \"end\": \"18:00\" },\n \"Sunday\": null,\n};\n\nconst collectionBusinessHoursObject = {\n \"Monday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Tuesday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Wednesday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Thursday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Friday\": { \"start\": \"09:00\", \"end\": \"21:00\" },\n \"Saturday\": { \"start\": \"09:00\", \"end\": \"13:00\" },\n \"Sunday\": { \"start\": \"09:00\", \"end\": \"13:00\" },\n};\n\nfunction isBusinessHours(businessHoursParam) {\n const nowUTC = new Date();\n const options = {\n timeZone: \"America/New_York\",\n hour12: false,\n weekday: \"long\",\n hour: \"2-digit\",\n minute: \"2-digit\",\n };\n const formatter = new Intl.DateTimeFormat(\"en-US\", options);\n const parts = formatter.formatToParts(nowUTC);\n\n const day = parts.find((p) => p.type === \"weekday\").value;\n const hour = parts.find((p) => p.type === \"hour\").value;\n const minute = parts.find((p) => p.type === \"minute\").value;\n const currentMinutes = parseInt(hour) * 60 + parseInt(minute);\n\n const todayHours = businessHoursParam[day];\n if (!todayHours) return false;\n\n const [startHour, startMinute] = todayHours.start.split(\":\").map(Number);\n const [endHour, endMinute] = todayHours.end.split(\":\").map(Number);\n const startMinutes = startHour * 60 + startMinute;\n const endMinutes = endHour * 60 + endMinute;\n\n return currentMinutes >= startMinutes && currentMinutes <= endMinutes;\n}\n\nexport default async function httpHandler(req: Request): Promise {\n if (req.method !== \"POST\") {\n return new Response(\"Method Not Allowed\", { status: 405 });\n }\n\n let body: any;\n try {\n body = await req.json();\n } catch (err) {\n console.error(\"⚠️ Invalid JSON payload:\", err);\n return new Response(\"Bad Request\", { status: 400 });\n }\n\n let args: any = body.message.toolCalls[0]?.function.arguments;\n let callId: any = body.message?.call?.id;\n args.channel = \"Voice\";\n args.sessionId = callId;\n const userPhone = body.message?.call?.customer?.number;\n\n interface Args {\n phone: string;\n summary: string;\n language: string;\n isPastDue: boolean;\n borrowerId: string;\n customerType: string;\n isAuthenticated: boolean;\n maxCurrentDaysPastDue: number;\n channel?: string;\n tier?: string;\n isChargedOff?: string;\n collectionsTier?: string;\n contractStatus?: string;\n }\n\n function mapToZendeskFields(\n args: Args,\n sessionId: string,\n ): { id: number; value: any }[] {\n const isPastDueStr = args.isPastDue ? \"true_past_due\" : \"false_past_due\";\n\n return [\n { id: 32966499665172, value: args.borrowerId },\n { id: 32892600824596, value: args.customerType },\n { id: 32966614004756, value: args.language },\n { id: 32966528117396, value: userPhone },\n { id: 32966534772244, value: args.isAuthenticated },\n { id: 32966539402772, value: args.maxCurrentDaysPastDue },\n { id: 33695007248916, value: isPastDueStr },\n { id: 33396223465364, value: args.summary },\n { id: 32966578075156, value: sessionId },\n { id: 33476220710420, value: args.channel ?? \"voice\" },\n { id: 33226306711316, value: args.tier },\n { id: 32966567173780, value: args.isChargedOff },\n { id: 33694938579604, value: args.isChargedOff },\n { id: 38957923122324, value: args.collectionsTier },\n { id: 36246774839956, value: args.contractStatus },\n ];\n }\n\n const customFields = mapToZendeskFields(args, callId);\n\n let hoursOfOperations = businessHoursObject;\n\n // 🕐 Override Saturday hours if past due\n if (args.isPastDue || args.isChargedOff) {\n hoursOfOperations = collectionBusinessHoursObject;\n }\n\n const controlUrl = body.message?.call?.monitor?.controlUrl;\n if (!controlUrl) {\n console.error(\"⚠️ controlUrl not found in payload:\", body);\n return new Response(\"controlUrl not found\", { status: 400 });\n }\n\n if (!isBusinessHours(hoursOfOperations)) {\n try {\n console.log(\"Transfer rejected: outside business hours.\");\n await fetch(controlUrl, {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\" },\n body: JSON.stringify({\n type: \"say\",\n // Rejection Message\n content:\n \"I'm unable to complete your transfer at this time as it is outside of operating hours. Our team is available to assist from 9 AM to 9 PM Eastern Monday through Friday and Saturday from 9 AM to 6 PM\",\n }),\n });\n return new Response(null, { status: 200 });\n } catch (err) {\n console.error(\"❌ Error rejecting call:\", err);\n return new Response(\"Failed to reject call\", { status: 500 });\n }\n }\n\n const zendeskUrl =\n \"https://cherrytechnologies.zendesk.com/api/v2/tickets.json\";\n const zendeskUsername = \"tavish@withcherry.com/token\";\n const zendeskPassword = \"4AvRSJWg7j7leC9rnceWhD9Y3eTo2iJVZYhqEE72\";\n const authHeader = \"Basic \" + btoa(`${zendeskUsername}:${zendeskPassword}`);\n const nameValue = args?.name?.trim() ? args.name : \"no name available\";\n\n let ticketId: number;\n try {\n const ticketRes = await fetch(zendeskUrl, {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n \"Authorization\": authHeader,\n },\n body: JSON.stringify({\n ticket: {\n via: { \"channel\": \"34\" },\n subject: \"Vapi Transfer: \" + args.name,\n comment: { body: args?.summary },\n requester: { locale_id: 8, name: args.name },\n custom_fields: customFields,\n },\n }),\n });\n\n if (!ticketRes.ok) {\n const errText = await ticketRes.text();\n console.error(\n \"❌ Zendesk ticket creation failed:\",\n ticketRes.status,\n errText,\n );\n return new Response(\"Failed to create Zendesk ticket\", { status: 502 });\n }\n\n const ticketData = await ticketRes.json();\n ticketId = ticketData.ticket.id;\n console.log(\"🎫 Created Zendesk ticket:\", ticketId);\n } catch (err) {\n console.error(\"❌ Error creating Zendesk ticket:\", err);\n return new Response(\"Error creating ticket\", { status: 502 });\n }\n\n const transferPayload = {\n type: \"transfer\",\n destination: {\n type: \"sip\",\n sipUri: `sip:+1${userPhone}@cherrytechnologies-zendesk.sip.twilio.com`,\n sipHeaders: {\n \"X-TRUNK-PRIMARY\": \"cherry_zendesk\",\n \"X-Zendesk-Ticket-Id\": ticketId,\n },\n },\n content: \"Transferring your call, please stay on the line\",\n };\n\n try {\n const xferRes = await fetch(controlUrl, {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\" },\n body: JSON.stringify(transferPayload),\n });\n console.log(`📤 Transfer request sent, status ${xferRes.status}`);\n } catch (err) {\n console.error(\"❌ Error sending transfer request:\", err);\n }\n\n return new Response(null, { status: 200 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