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6/2/2025
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README.md

Customer Role-Play Training App

A training application for customer support personnel where AI acts as various customer personas to help practice handling different types of customer interactions.

Features

  • Multiple customer personas (frustrated, confused, polite, demanding, etc.)
  • Realistic customer scenarios and issues
  • Real-time chat interface
  • Training feedback and tips

Structure

  • backend/index.ts - Main Hono server with API routes
  • frontend/index.html - Main chat interface
  • frontend/index.tsx - React chat components
  • shared/types.ts - Shared TypeScript types

Usage

The app presents different customer scenarios where support trainees can practice their skills. The AI customer will respond realistically based on the chosen persona and scenario.