[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":10},"actionData","errors","root",{"_168":169,"_170":171},"routes/_app.x.$handle.$name",{"_11":12,"_13":14,"_15":-7,"_61":137,"_16":-7,"_138":-5,"_17":139,"_140":141,"_28":142,"_21":143,"_23":144,"_145":-5,"_146":-5,"_147":-5,"_148":36,"_149":150,"_151":34,"_152":-5,"_153":-5,"_154":155},"routes/_app.x.$handle.$name._index",{"_11":12,"_13":14,"_15":-7,"_16":-7,"_17":18,"_19":20,"_21":22,"_23":24,"_25":-7,"_26":-5,"_27":-5,"_28":29,"_30":-5,"_31":-5,"_32":-5,"_33":34,"_35":36,"_37":34},"handle","adamboyle","name","goldfein-ref-claims","branchName","version","project",{"_39":78,"_13":14,"_50":79,"_80":-5,"_81":36,"_82":83,"_84":83,"_85":86,"_87":-5,"_88":89,"_90":-5,"_91":36,"_92":-5,"_93":-5,"_94":67,"_95":96,"_97":98,"_99":100,"_101":102,"_103":-5,"_104":105,"_106":105,"_107":108,"_109":108,"_110":108,"_111":105,"_112":105,"_113":114,"_115":116,"_117":118,"_119":36},"tags",[],"counts",{"_66":67,"_68":69,"_70":67,"_71":72,"_73":74},"contents",[63],"readme","upstream","pull","files",[38],"preview","ahead","behind","showHomeCustomizationHint",true,"showHTTPPreviewSettingsHint",false,"hasHTTPFiles",{"_39":40,"_13":41,"_42":43,"_44":-5,"_45":46,"_47":48,"_49":34,"_50":51,"_16":52,"_53":54,"_55":56,"_57":36,"_58":-5,"_59":60,"_61":62},"id","e1420983-7493-42c0-9945-33b04d45a2bf","main.ts","fileId","6dbb1c72-6eff-11f1-a1c6-1607ee4eb77e","parentId","branchId","cbadf498-ff22-46d5-9307-315b247a0968","branchVersion",3,"latest","createdAt",["D",1782232864517],2,"fileType","http","content","// Goldfein reference backend + outbound-call console.\n// - POST / : Vapi tool webhook (lookup_claim, submit_call_outcome, flag_for_human_review, searchKnowledgeBase)\n// - POST /api/call : place an outbound squad call (server-side, key from env)\n// - GET /api/call/:id : call status / transcript / tool-calls / analysis\n// - GET /api/outcomes : recent persisted outcomes + human-review flags\n// - GET / : outbound-call console UI\nimport { sqlite } from \"https://esm.town/v/std/sqlite/main.ts\";\n\nconst VAPI_KEY = Deno.env.get(\"VAPI_API_KEY\") || \"\";\nconst UA = \"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 Chrome/124.0 Safari/537.36\";\nconst SQUAD_ID = \"96c567c7-4c84-41b8-9914-d84ce4344f52\";\nconst CALLER_PN = \"acb74cd1-efa0-4075-a2ae-f9b05091b264\";\nconst TARGETS: Record = {\n rep: \"+18026380425\", // Mock Carrier - live rep\n voicemail: \"+18026488473\", // Mock Carrier - voicemail\n refuse: \"+18026488378\", // Mock Carrier - refuses AI\n};\n\n// ---- seeded claims (lookup_claim) ----\ntype Claim = Record;\nconst CLAIMS: Record = {\n \"100442\": { claim_number: \"100442\", claimant_name: \"Maria Gonzalez\", vehicle: \"2021 Honda Pilot\", vin_last6: \"K12345\", date_of_loss: \"May 3, 2026\", status: \"Open - total loss, awaiting documents\", settlement_amount: \"$28,450.00\", payoff_amount: \"$24,900.00\", documents_status: \"Missing\", missing_documents: \"settlement breakdown and vehicle evaluation\", adjuster_name: \"Dana Whitfield\", adjuster_phone: \"(800) 555-0142\", adjuster_email: \"dwhitfield@statefarm-example.com\" },\n \"200557\": { claim_number: \"200557\", claimant_name: \"James Carter\", vehicle: \"2019 Toyota Camry\", vin_last6: \"U88210\", date_of_loss: \"April 18, 2026\", status: \"Open - Letter of Guarantee ready to issue\", settlement_amount: \"$16,200.00\", payoff_amount: \"$11,750.00\", documents_status: \"Received\", missing_documents: \"none\", adjuster_name: \"Priya Nair\", adjuster_phone: \"(800) 555-0177\", adjuster_email: \"pnair@allstate-example.com\" },\n \"300991\": { claim_number: \"300991\", claimant_name: \"Robert Lin\", vehicle: \"2022 Ford F-150\", vin_last6: \"C40028\", date_of_loss: \"June 1, 2026\", status: \"Closed - settlement paid to lien holder\", settlement_amount: \"$41,300.00\", payoff_amount: \"$41,300.00\", documents_status: \"Received\", missing_documents: \"none\", adjuster_name: \"Marcus Bell\", adjuster_phone: \"(800) 555-0193\", adjuster_email: \"mbell@geico-example.com\" },\n};\n\n// ---- total-loss knowledge base (searchKnowledgeBase) ----\nconst KB: { topic: string; keywords: string[]; answer: string }[] = [\n { topic: \"taxes_by_state\", keywords: [\"tax\", \"taxes\", \"sales tax\", \"texas\", \"florida\", \"state\"], answer: \"Sales tax handling on total-loss settlements varies by state. Texas (TX): sales tax is generally NOT included in the total-loss settlement; if the carrier confirms this, accept it. Florida (FL): for leased vehicles, taxes and DMV fees may be paid directly to the customer, not the lien holder; confirm with the adjuster before pushing back. When unsure for a given state, do not guess; flag for human review.\" },\n { topic: \"acv_matching\", keywords: [\"acv\", \"actual cash value\", \"evaluation\", \"match\", \"mismatch\", \"breakdown\"], answer: \"The ACV on the settlement breakdown must match the vehicle evaluation. Never accept a settlement breakdown where the ACV does not match the evaluation. If they differ, request corrected versions of BOTH the evaluation and the settlement breakdown, resent together.\" },\n { topic: \"letter_of_guarantee\", keywords: [\"letter of guarantee\", \"log\", \"guarantee\", \"issue\"], answer: \"A Letter of Guarantee (LOG) can be issued only once the correct ACV and settlement breakdown documentation is on file. If documents are missing or mismatched, request corrections; standard turnaround is 1 to 2 business days.\" },\n { topic: \"prior_damage_deduction\", keywords: [\"prior damage\", \"deduction\", \"pre-loss\", \"conditioning\", \"unexplained\"], answer: \"Flag any deduction labeled 'pre-loss condition', 'conditioning', or any unlabeled amount before accepting. Confirm how the deduction appears on the breakdown. If the carrier insists a deduction is correct but it contradicts the policy or appears on the wrong document, escalate to the adjuster or a supervisor.\" },\n { topic: \"required_documents\", keywords: [\"documents\", \"required\", \"settlement breakdown\", \"evaluation\", \"title\", \"needed\"], answer: \"Common required documents for a total-loss claim: the settlement breakdown, the vehicle evaluation (e.g., NADA/CCC), the title or title payoff, and prior-damage reports where applicable. Request any that are missing and confirm the email destination.\" },\n];\n\nasync function initDb() {\n await sqlite.execute(`CREATE TABLE IF NOT EXISTS gf_outcomes (id INTEGER PRIMARY KEY AUTOINCREMENT, ts TEXT, claim_number TEXT, outcome TEXT, destination_email TEXT, documents TEXT, notes TEXT)`);\n await sqlite.execute(`CREATE TABLE IF NOT EXISTS gf_flags (id INTEGER PRIMARY KEY AUTOINCREMENT, ts TEXT, claim_number TEXT, reason TEXT, detail TEXT)`);\n}\n\nfunction jsonResult(id: string, obj: unknown) {\n return { toolCallId: id, result: typeof obj === \"string\" ? obj : JSON.stringify(obj) };\n}\n\nasync function handleToolCalls(body: any) {\n const msg = body?.message ?? {};\n const toolCalls = msg.toolCallList ?? msg.toolCalls ?? body.toolCallList ?? [];\n const nowIso = new Date().toISOString();\n const results = [];\n for (const tc of (Array.isArray(toolCalls) ? toolCalls : [])) {\n const id = tc.id ?? tc.toolCallId;\n const name = tc.function?.name ?? tc.name;\n let args = tc.function?.arguments ?? tc.arguments ?? {};\n if (typeof args === \"string\") { try { args = JSON.parse(args); } catch { args = {}; } }\n\n if (name === \"lookup_claim\") {\n const key = String(args.claim_number ?? \"\").replace(/[^a-zA-Z0-9]/g, \"\").toUpperCase();\n const claim = Object.values(CLAIMS).find(c => c.claim_number.replace(/[^a-zA-Z0-9]/g, \"\").toUpperCase() === key);\n results.push(jsonResult(id, claim ? { found: true, claim } : { found: false, message: \"No claim found matching that claim number. Ask the caller to re-confirm, or take a message.\" }));\n } else if (name === \"submit_call_outcome\") {\n try {\n await initDb();\n await sqlite.execute({ sql: `INSERT INTO gf_outcomes (ts, claim_number, outcome, destination_email, documents, notes) VALUES (?,?,?,?,?,?)`,\n args: [nowIso, String(args.claim_number ?? \"\"), String(args.outcome ?? \"\"), String(args.destination_email ?? \"\"), String(args.documents_requested ?? \"\"), String(args.notes ?? \"\")] });\n } catch (_) { /* non-fatal */ }\n results.push(jsonResult(id, { recorded: true, message: \"Call outcome recorded. The requested documents will be routed back to the requesting customer by email.\" }));\n } else if (name === \"flag_for_human_review\") {\n try {\n await initDb();\n await sqlite.execute({ sql: `INSERT INTO gf_flags (ts, claim_number, reason, detail) VALUES (?,?,?,?)`,\n args: [nowIso, String(args.claim_number ?? \"\"), String(args.reason ?? \"\"), String(args.detail ?? \"\")] });\n } catch (_) { /* non-fatal */ }\n results.push(jsonResult(id, { flagged: true, message: \"This claim has been flagged for human review. A specialist will follow up.\" }));\n } else if (name === \"searchKnowledgeBase\") {\n const q = String(args.topic ?? args.query ?? \"\").toLowerCase();\n const hit = KB.find(k => k.topic === q) || KB.find(k => k.keywords.some(w => q.includes(w))) || KB.find(k => q.split(/\\s+/).some(t => k.keywords.includes(t)));\n results.push(jsonResult(id, hit ? { found: true, topic: hit.topic, answer: hit.answer } : { found: false, message: \"No specific guidance found for that topic. Do not guess; flag for human review if it affects the settlement.\" }));\n } else {\n results.push(jsonResult(id, { error: `unknown tool ${name}` }));\n }\n }\n return Response.json({ results });\n}\n\nasync function vapi(path: string, method = \"GET\", body?: unknown) {\n const r = await fetch(\"https://api.vapi.ai\" + path, {\n method,\n headers: { \"Authorization\": `Bearer ${VAPI_KEY}`, \"Content-Type\": \"application/json\", \"User-Agent\": UA },\n body: body ? JSON.stringify(body) : undefined,\n });\n return { status: r.status, json: await r.json().catch(() => ({})) };\n}\n\nexport default async function (req: Request): Promise {\n const url = new URL(req.url);\n const path = url.pathname;\n\n // Vapi tool webhook\n if (req.method === \"POST\" && (path === \"/\" || path === \"\")) {\n let body: any = {};\n try { body = await req.json(); } catch { body = {}; }\n return handleToolCalls(body);\n }\n\n // Place an outbound squad call\n if (req.method === \"POST\" && path === \"/api/call\") {\n if (!VAPI_KEY) return Response.json({ error: \"server missing VAPI key\" }, { status: 500 });\n const body = await req.json().catch(() => ({}));\n const scenario = body.scenario || \"rep\";\n const number = scenario === \"custom\" ? body.custom_number : TARGETS[scenario];\n if (!number) return Response.json({ error: \"no target number\" }, { status: 400 });\n const { status, json } = await vapi(\"/call\", \"POST\", {\n squadId: SQUAD_ID, phoneNumberId: CALLER_PN,\n customer: { number },\n assistantOverrides: { variableValues: body.variables || {} },\n });\n if (status >= 300) return Response.json({ error: json?.message || \"call failed\", detail: json }, { status });\n return Response.json({ id: json.id, status: json.status });\n }\n\n // Poll a call\n if (req.method === \"GET\" && path.startsWith(\"/api/call/\")) {\n const id = path.split(\"/\").pop();\n const { json: c } = await vapi(`/call/${id}`);\n const tools: any[] = [];\n for (const m of (c.messages || [])) {\n if (m.role === \"tool_calls\") for (const t of (m.toolCalls || [])) tools.push({ name: (t.function?.name || t.name), args: t.function?.arguments });\n if (m.role === \"tool_call_result\") tools.push({ result: m.name });\n }\n return Response.json({\n status: c.status, endedReason: c.endedReason, transcript: c.transcript || \"\",\n tools, analysis: c.analysis || {}, cost: c.cost,\n });\n }\n\n // Recent persisted outcomes + flags\n if (req.method === \"GET\" && path === \"/api/outcomes\") {\n try {\n await initDb();\n const o = await sqlite.execute(`SELECT ts, claim_number, outcome, destination_email, documents, notes FROM gf_outcomes ORDER BY id DESC LIMIT 10`);\n const f = await sqlite.execute(`SELECT ts, claim_number, reason, detail FROM gf_flags ORDER BY id DESC LIMIT 10`);\n return Response.json({ outcomes: o.rows, flags: f.rows });\n } catch (e) {\n return Response.json({ outcomes: [], flags: [], error: String(e) });\n }\n }\n\n // Console UI\n if (req.method === \"GET\") {\n return new Response(UI_HTML, { headers: { \"Content-Type\": \"text/html; charset=utf-8\" } });\n }\n return new Response(\"not found\", { status: 404 });\n}\n\nconst UI_HTML = `\nGoldfein Outbound Console\n\n

Goldfein · Outbound Document-Retrieval Console

lien-holder squad → insurance carrier

Carrier scenario

Live rep

Voicemail

Refuses AI

\n \n

Claim data (spoken on the call)

\n Claim number\n Claimant name\n

Year

Make

\n Model\n Missing documents\n Send documents to (email)\n State\n \n

Calls a mock carrier line so you can watch the full flow without dialing a real insurer.

Idle. Configure the scenario and place a call.

Live transcript

—

Tool calls & handoffs

No tool activity yet.

Structured outcome (post-call)

—

Recent recorded outcomes

—

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