[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":10},"actionData","errors","root",{"_214":215,"_216":217},"routes/_app.x.$handle.$name",{"_11":12,"_13":14,"_15":-7,"_18":19,"_17":-7,"_163":-5,"_20":164,"_22":165,"_166":167,"_168":169,"_26":170,"_24":171,"_172":-5,"_173":-5,"_174":52,"_175":176,"_177":43,"_178":-5,"_179":-5,"_180":181},"routes/_app.x.$handle.$name.code.$",{"_11":12,"_13":14,"_15":16,"_17":-7,"_18":19,"_20":21,"_22":23,"_24":25,"_26":27,"_28":-5,"_29":-5,"_30":-5,"_31":-5,"_32":-5},"handle","koalaSleep","name","gorgias-agent-monitor","branchName","main","version","path","dashboard.tsx","project",{"_33":109,"_13":14,"_44":110,"_111":-5,"_112":52,"_113":114,"_115":114,"_116":117,"_118":-5,"_119":120,"_121":73,"_122":43,"_123":-5,"_124":-5,"_125":46,"_126":127,"_128":-5,"_129":-5,"_130":-5,"_131":-5,"_132":133,"_134":133,"_135":136,"_137":136,"_138":136,"_139":133,"_140":133,"_141":142,"_143":144,"_145":146,"_147":52},"tree",[55,56,57,58,59],"file",{"_33":34,"_13":19,"_35":36,"_37":-5,"_38":39,"_40":41,"_42":43,"_44":45,"_17":46,"_47":48,"_49":50,"_51":52,"_53":-5,"_18":54},"contents",[],"upstream","pull","ahead","behind","envVars","id","91cc7f3f-0404-44be-bb5c-65061e298ab6","fileId","f06b52bc-a8c6-11f1-a192-1607ee4eb77e","parentId","branchId","bf74b66c-1d09-401c-84fb-1c4cb97afda3","branchVersion",3,"latest",true,"createdAt",["D",1788570781562],0,"fileType","script","content","/** @jsxImportSource https://esm.sh/react@18.2.0 */\nimport React from \"https://esm.sh/react@18.2.0\";\nimport { renderToString } from \"https://esm.sh/react-dom@18.2.0/server\";\n\n// Server-rendered (on-demand) dashboard. Auto-refreshes via refresh.\ntype Status = \"active\" | \"offline\" | \"out_of_office\";\n\nconst STATUS_META: Record = {\n active: { label: \"Active\", color: \"#16a34a\", emoji: \"✅\" },\n offline: { label: \"Offline\", color: \"#dc2626\", emoji: \"🔴\" },\n out_of_office: { label: \"Out of Office\", color: \"#d97706\", emoji: \"🌴\" },\n};\n\nfunction timeAgo(iso: string | null): string {\n if (!iso) return \"no activity found\";\n const mins = Math.floor((Date.now() - new Date(iso).getTime()) / 60000);\n if (mins < 1) return \"just now\";\n if (mins < 60) return `${mins} min ago`;\n const hrs = Math.floor(mins / 60);\n return `${hrs}h ${mins % 60}m ago`;\n}\n\nfunction Card({ agent }: { agent: any }) {\n const meta = STATUS_META[agent.status as Status];\n const accent = { borderLeft: `4px solid ${meta.color}` };\n return (\n \n

{agent.name}

\n {agent.email ?? \"-\"}\n

\n \n {meta.emoji} {meta.label.toUpperCase()}\n \n

\n {agent.status === \"active\"\n ? <>Last action {timeAgo(agent.last_action_utc)}.\n : agent.status === \"out_of_office\"\n ? <>Marked out of office. Last action {timeAgo(agent.last_action_utc)}.\n : agent.minutes_idle === null\n ? \"No activity found — treating as offline.\"\n : `No action in ${agent.minutes_idle} min (threshold 10 min).`}\n

\n Idle {agent.minutes_idle === null ? \"—\" : `${agent.minutes_idle} min`}\n {\" · \"}\n Source: {agent.source === \"audit\" ? \"audit log\" : agent.source === \"ticket\" ? \"last ticket\" : \"none\"}\n

\n \n );\n}\n\nexport function renderDashboard(report: any): string {\n if (!report.ok) {\n return \"\" +\n \"

Gorgias Agent Monitor

\" +\n `

${report.error}

${report.help ?? \"\"}

`;\n }\n\n const s = report.summary;\n const counts: Record = {\n active: s.active, offline: s.offline, out_of_office: s.out_of_office,\n };\n\n const body = renderToString(\n \n \n \n \n Gorgias Agent Monitor\n \n \n \n \n \n

Gorgias Agent Monitor

\n ✅ {counts.active} active\n 🌴 {counts.out_of_office} OOO\n 🔴 {counts.offline} offline\n

\n Threshold: no action in {report.idle_threshold_minutes}+ min = offline ·{\" \"}\n generated {timeAgo(report.generated_at_utc)} (auto-refreshes) ·{\" \"}\n view source · JSON API\n

\n {report.agents.map((a) => )}\n

\n \n ,\n );\n\n return \"\" + body;\n}\n","deleted",false,"label",[19],{"_33":91,"_13":92,"_35":93,"_37":-5,"_38":39,"_40":94,"_42":43,"_44":95,"_17":46,"_47":96,"_49":-5,"_51":52,"_53":-5,"_68":97,"_18":98},{"_33":83,"_13":84,"_35":85,"_37":-5,"_38":39,"_40":86,"_42":43,"_44":87,"_17":65,"_47":24,"_49":88,"_51":52,"_53":-5,"_68":89,"_18":90},{"_33":34,"_13":19,"_35":36,"_37":-5,"_38":39,"_40":41,"_42":43,"_44":80,"_17":46,"_47":48,"_49":50,"_51":52,"_53":-5,"_68":81,"_18":82},{"_33":71,"_13":72,"_35":73,"_37":-5,"_38":39,"_40":74,"_42":43,"_44":75,"_17":65,"_47":76,"_49":77,"_51":52,"_53":14,"_68":78,"_18":79},{"_33":60,"_13":61,"_35":62,"_37":-5,"_38":39,"_40":63,"_42":43,"_44":64,"_17":65,"_47":66,"_49":67,"_51":52,"_53":-5,"_68":69,"_18":70},"917e3e5f-140e-4ecd-a91e-78a0e26b77fc","slack_alert.ts","cc264e7e-a8c7-11f1-a439-1607ee4eb77e",16,["D",1788571310115],1,"interval","/**\n * Slack alert — posts to a specific channel whenever a Gorgias agent\n * is offline or has had no action in 10+ minutes (or is out of office).\n *\n * Config (env vars on this val):\n * SLACK_WEBHOOK_URL incoming-webhook URL for your new Slack channel\n * ALERT_AGENTS optional: comma-separated agent emails OR names to\n * monitor. If empty, ALL agents alert.\n *\n * Avoids spamming: it only posts a message the moment an agent's status\n * changes, and posts a short \"back online\" note when they recover.\n */\n\nimport { blob } from \"https://esm.town/v/std/blob/main.ts\";\nimport { IncomingWebhook } from \"npm:@slack/webhook\";\nimport { buildReport } from \"./lib/gorgias.ts\";\n\nconst WEBHOOK = Deno.env.get(\"SLACK_WEBHOOK_URL\")?.trim();\nconst ALERT_AGENTS = new Set(\n (Deno.env.get(\"ALERT_AGENTS\") ?? \"\")\n .split(\",\").map((s) => s.trim().toLowerCase()).filter(Boolean),\n);\nconst ALERT_TEAMS = new Set(\n (Deno.env.get(\"ALERT_TEAMS\") ?? \"\")\n .split(\",\").map((s) => s.trim().toLowerCase()).filter(Boolean),\n);\n\n// An agent is \"in scope\" if any alert filter matches. With no filters set,\n// every agent alerts.\nfunction inScope(agent: any): boolean {\n if (ALERT_AGENTS.size === 0 && ALERT_TEAMS.size === 0) return true;\n const email = (agent.email ?? \"\").toLowerCase();\n const name = (agent.name ?? \"\").toLowerCase();\n const matchAgent = ALERT_AGENTS.size > 0 &&\n (ALERT_AGENTS.has(email) || ALERT_AGENTS.has(name));\n const matchTeam = ALERT_TEAMS.size > 0 &&\n (agent.teams ?? []).some((t) => ALERT_TEAMS.has(String(t).toLowerCase()));\n return matchAgent || matchTeam;\n}\n\nfunction formatAgents(agents: any[]): string {\n return agents.map((a) =>\n `• ${a.name} — ${a.status === \"out_of_office\" ? \"Out of office\" : a.minutes_idle === null ? \"no activity found\" : `${a.status} · ${a.minutes_idle} min idle`}`\n ).join(\"\\n\");\n}\n\nexport default async function runAlert(): Promise {\n if (!WEBHOOK) {\n console.error(\"SLACK_WEBHOOK_URL not set — skipping alert.\");\n return;\n }\n\n const report = await buildReport();\n if (!report.ok) {\n console.error(\"Alert aborted:\", report.error);\n return;\n }\n\n const agents = report.agents.filter(inScope);\n const offline = agents.filter((a) => a.status !== \"active\");\n const offlineIds = offline.map((a) => String(a.id));\n\n const state = (await blob.getJSON(\"slack_alert_state\")) as\n | { alerted: string[] }\n | undefined;\n const prevAlerted = state?.alerted ?? [];\n\n const newlyDown = offline.filter(\n (a) => !prevAlerted.includes(String(a.id)),\n );\n const recovered = agents.filter(\n (a) => a.status === \"active\" && prevAlerted.includes(String(a.id)),\n );\n\n const slack = new IncomingWebhook(WEBHOOK);\n let sentAny = false;\n\n if (newlyDown.length > 0) {\n await slack.send({\n text:\n `:rotating_light: *Gorgias agent(s) offline/idle >10 min*\\n\\n${formatAgents(newlyDown)}`,\n });\n sentAny = true;\n }\n\n if (recovered.length > 0) {\n await slack.send({\n text: `:white_check_mark: Back online: ${recovered.map((a) => a.name).join(\", \")}`,\n });\n sentAny = true;\n }\n\n await blob.setJSON(\"slack_alert_state\", {\n alerted: offlineIds,\n last_ran_utc: new Date().toISOString(),\n last_sent_utc: sentAny ? new Date().toISOString() : state?.last_sent_utc ?? null,\n });\n\n console.log(\n `Alert check complete: ${newlyDown.length} newly down, ${recovered.length} recovered, ${offline.length} currently down.`,\n );\n}\n","children",[],[61],"0dc03022-1c18-4cc0-8cc3-3db564add602","main.ts","96dc5692-a8c6-11f1-9401-1607ee4eb77e",4,["D",1788570787782],"http","/**\n * Gorgias Agent Monitor — live dashboard + JSON API.\n *\n * Classifies each Gorgias agent as Active, Offline, or Out of Office based on\n * whether they've taken an action in Gorgias within the last 10 minutes\n * (from the audit trail /api/events) and their availability flag.\n *\n * Routes:\n * GET / -> HTML dashboard (auto-refreshes)\n * GET /api -> JSON report (for embedding in other tools)\n * GET /api?format=human -> plain-text summary\n * GET /source -> view this val's source\n */\n\nimport { buildReport } from \"./lib/gorgias.ts\";\nimport { renderDashboard } from \"./dashboard.tsx\";\nimport { parseVal } from \"https://esm.town/v/std/utils/index.ts\";\n\nexport default async function handler(req: Request): Promise {\n const url = new URL(req.url);\n const path = url.pathname;\n\n // View source\n if (path === \"/source\") {\n return new Response(null, {\n status: 302,\n headers: { Location: parseVal().links.self.val },\n });\n }\n\n const report = await buildReport();\n\n // JSON API\n if (path === \"/api\" || path.startsWith(\"/api/\")) {\n if (url.searchParams.get(\"format\") === \"human\") {\n return humanText(report);\n }\n return new Response(JSON.stringify(report, null, 2), {\n status: report.ok ? 200 : 500,\n headers: { \"Content-Type\": \"application/json; charset=utf-8\" },\n });\n }\n\n // Dashboard\n return new Response(renderDashboard(report), {\n status: report.ok ? 200 : 200,\n headers: { \"Content-Type\": \"text/html; charset=utf-8\" },\n });\n}\n\nfunction humanText(report: any): Response {\n const status = report.ok ? 200 : 500;\n if (!report.ok) {\n return new Response(report.error + \"\\n\" + (report.help ?? \"\"), {\n status,\n headers: { \"Content-Type\": \"text/plain; charset=utf-8\" },\n });\n }\n const s = report.summary;\n const lines = [\n `Gorgias agent monitor @ ${report.generated_at_utc}`,\n ` active: ${s.active} · out of office: ${s.out_of_office} · offline: ${s.offline} · total: ${s.total}`,\n \"\",\n ];\n if (s.offline === 0 && s.out_of_office === 0) {\n lines.push(\" ✅ All agents are active.\");\n } else {\n lines.push(\" Check these:\");\n for (const a of report.flagged) {\n lines.push(` - ${a.name} (${a.email ?? a.id}): ${a.status.replace(\"_\", \" \")}`);\n }\n }\n return new Response(lines.join(\"\\n\"), {\n status,\n headers: { \"Content-Type\": \"text/plain; charset=utf-8\" },\n });\n}\n",[],[72],["D",1788570781562],[],[19],"34f317d1-1b97-488c-bf9e-42e7a8521eee","README.md","fd9c39f6-a8c6-11f1-afef-1607ee4eb77e",14,["D",1788571177314],"# Gorgias Agent Monitor\n\nLive dashboard that flags any Gorgias agent who is **offline** or **out of office** — using Gorgias's own audit trail. An agent is considered **Active** only if they've performed an action in Gorgias within the last **10 minutes**.\n\n## Statuses\n\n| Status | Meaning |\n| --- | --- |\n| ✅ **Active** | Has taken an action in Gorgias within the last 10 minutes. |\n| 🔴 **Offline** | No action in 10+ minutes (their browser may be closed or they're idle). |\n| 🌴 **Out of Office** | Agent has explicitly marked availability/OOO (or is in the OOO override list). |\n\nActivity is read from the Gorgias **audit log** (`GET /api/events`), which records who did what and when. Agents with no attributable event fall back to their most recently updated assigned ticket.\n\n## Live URLs\n\n- Dashboard: [Try the app](url:main.ts)\n- JSON API: [url:main.ts/api](url:main.ts/api)\n- Plain-text: [url:main.ts/api?format=human](url:main.ts/api?format=human)\n\n## Setup\n\nThe dashboard needs two environment variables:\n\n1. `GORGIAS_DOMAIN` — your Gorgias subdomain (the part before `.gorgias.com`).\n2. `GORGIAS_API_KEY` — an API key created in Gorgias: **Settings → Account → REST API** (copy the \"Password (API key)\").\n\nOptional:\n\n- `OUT_OF_OFFICE_AGENTS` — comma-separated agent emails to force into **Out of Office** status (handy when Gorgias's availability flag isn't exposed via API).\n\nThe dashboard auto-refreshes every 30 seconds.\n\n## Output\n\n- **HTML dashboard** (`/`) — card per agent, color-coded, with last-action time and idle minutes.\n- **JSON** (`/api`) — machine-readable report for embedding in Slack bots, PagerDuty, or cron checks.\n\n```json\n{\n \"summary\": { \"total\": 5, \"active\": 3, \"out_of_office\": 1, \"offline\": 1 },\n \"agents\": [ { \"name\": \"...\", \"status\": \"offline\", \"minutes_idle\": 14 } ]\n}\n```\n## Slack alerts\n\nAn interval job (`slack_alert.ts`) runs every 15 minutes and posts to a Slack channel whenever a monitored agent is **offline/idle >10 min** or **out of office**. To avoid spam, it only posts when an agent's status *changes*, and sends a \"back online\" note on recovery.\n\n**Setup (one-time):**\n\n1. **Create your Slack channel** if you haven't (e.g. `#agent-monitoring`).\n2. Create a Slack **Incoming Webhook** pointed at that channel:\n - Go to → **Create New App → From Scratch** → pick your workspace.\n - **Incoming Webhooks** → toggle **On** → **Add New Webhook to Workspace** → select your channel.\n - Copy the webhook URL.\n\n3. Add these env vars to the val:\n\n- 👉 Add SLACK_WEBHOOK_URL here: https://www.val.town/x/koalaSleep/gorgias-agent-monitor/environment-variables?key=SLACK_WEBHOOK_URL\n- 👉 Add ALERT_AGENTS here: https://www.val.town/x/koalaSleep/gorgias-agent-monitor/environment-variables?key=ALERT_AGENTS\n\n`ALERT_AGENTS` is **optional** — a comma-separated list of agent emails **or** names to monitor (e.g. `ada@koala.com, sam`). Leave it empty to alert on *all* agents.\n",[],[84],"713e4d14-9c17-4959-ad02-15870f700bf5","lib","b8f263ab-dd2e-4511-a3d4-fed02a6d5cf4",2,["D",1788570769513],"directory",[99],[92],{"_33":100,"_13":101,"_35":102,"_37":93,"_38":39,"_40":103,"_42":43,"_44":104,"_17":105,"_47":48,"_49":106,"_51":52,"_53":-5,"_68":107,"_18":108},"5183103e-6460-4514-a5fc-9fa59ee8a358","gorgias.ts","e93d39ce-a8c6-11f1-afef-1607ee4eb77e",15,["D",1788571305232],8,"/**\n * Gorgias data layer.\n *\n * Uses two signals to classify each agent:\n * - ACTIVITY (online/offline): Gorgias's own definition of online is having\n * performed an action in Gorgias within the last 10 minutes. We read that\n * from the audit trail (`GET /api/events`), falling back to the agent's\n * most-recently-updated assigned ticket when an event can't be attributed.\n * - AVAILABILITY (out of office): Gorgias agents set an availability status.\n * We honor an explicit out-of-office flag on the agent record and an\n * OUT_OF_OFFICE_AGENTS env var override (comma-separated emails).\n *\n * Requires env vars:\n * GORGIAS_DOMAIN your Gorgias subdomain, e.g. \"mybrand\"\n * GORGIAS_API_KEY API key created by an admin (Settings -> REST API)\n */\n\nlet DOMAIN = Deno.env.get(\"GORGIAS_DOMAIN\")?.trim() ?? \"\";\nconst EMAIL = Deno.env.get(\"GORGIAS_EMAIL\")?.trim() ?? \"\";\nconst API_KEY = Deno.env.get(\"GORGIAS_API_KEY\")?.trim() ?? \"\";\n\n// Accept either \"koala\" or \"koala.gorgias.com\" or a full https URL.\nif (DOMAIN) {\n const m = DOMAIN.match(/https?:\\/\\/([\\w-]+)\\.gorgias\\.com/);\n if (m) {\n DOMAIN = m[1];\n } else {\n DOMAIN = DOMAIN.replace(/\\.gorgias\\.com$/, \"\").replace(/^https?:\\/\\/|\\/$/g, \"\");\n }\n}\nconst OUT_OF_OFFICE = new Set(\n (Deno.env.get(\"OUT_OF_OFFICE_AGENTS\") ?? \"\")\n .split(\",\").map((s) => s.trim().toLowerCase()).filter(Boolean),\n);\n\nexport const IDLE_THRESHOLD_MINUTES = 10;\nconst BASE = DOMAIN ? `https://${DOMAIN}.gorgias.com/api` : \"\";\n\nfunction authHeaders(): Record {\n // Gorgias REST API uses HTTP Basic auth: username = account email, password = API key.\n if (EMAIL && API_KEY) {\n const basic = btoa(`${EMAIL}:${API_KEY}`);\n return { Authorization: `Basic ${basic}` };\n }\n // Fallback: some accounts accept the API key via X-Auth-Key.\n if (API_KEY) return { \"X-Auth-Key\": API_KEY };\n return {};\n}\n\nasync function gorgias(path: string, extra?: RequestInit): Promise {\n const res = await fetch(`${BASE}${path}`, {\n ...extra,\n headers: { ...authHeaders(), ...(extra?.headers ?? {}) },\n });\n if (!res.ok) {\n throw new Error(`Gorgias ${res.status} on ${path}: ${await res.text()}`);\n }\n return res.json();\n}\n\n// Gorgias exposes people under /users (agents, managers, admins).\nasync function listAgents(): Promise {\n const users: any[] = [];\n let cursor: string | null = null;\n do {\n const page = await gorgias(`/users?cursor=${cursor ?? \"\"}&limit=100`);\n users.push(...(page?.data ?? []));\n cursor = page?.meta?.next_cursor ?? null;\n } while (cursor);\n\n // Keep only support-facing people: agents and managers, and drop disabled accounts.\n return users.filter((u) => {\n if (u.role === \"admin\" || u.role === \"shared\") return false;\n if (u.role === \"agent\" || u.role === \"manager\") return true;\n return u.enabled !== false; // fallback: keep users unless disabled\n });\n}\n\n// Newest audit events give the \"who did something when\" trail.\nasync function recentEvents(limit = 200): Promise {\n const page = await gorgias(`/events?limit=${limit}`);\n return page?.data ?? [];\n}\n\n// Pull the actor (user id) out of an event, tolerating the different shapes\n// different event types use.\nfunction eventActorId(e: any): number | null | undefined {\n const candidates = [\n e?.actor?.id, e?.actor, e?.user?.id, e?.user, e?.agent?.id,\n e?.assigned_user_id, e?.assignee_user_id, e?.admin_user_id,\n e?.created_by?.id, e?.created_by, e?.author?.id, e?.actor_id,\n e?.user_id, e?.agent_id, e?.user_account_id,\n ];\n for (const c of candidates) {\n if (typeof c === \"number\") return c;\n if (c && typeof c.id === \"number\") return c.id;\n }\n return undefined;\n}\n\nasync function lastTicketActionMs(agentId: number): Promise {\n try {\n const res = await gorgias(\n `/tickets?limit=1&assignee_user_id=${agentId}&order_by=-updated_datetime`,\n );\n const t = res?.data?.[0]?.updated_datetime;\n return t ? new Date(t).getTime() : null;\n } catch {\n return null;\n }\n}\n\nexport async function buildReport(now = new Date()) {\n if (!DOMAIN || !EMAIL || !API_KEY) {\n return {\n ok: false,\n error: \"Missing GORGIAS_DOMAIN, GORGIAS_EMAIL, or GORGIAS_API_KEY environment variable.\",\n help:\n `Set GORGIAS_DOMAIN to your subdomain (e.g. koala), GORGIAS_EMAIL to your Gorgias account email, and GORGIAS_API_KEY to your REST API key.\\n` +\n `👉 Add GORGIAS_DOMAIN here: https://www.val.town/x/koalaSleep/gorgias-agent-monitor/environment-variables?key=GORGIAS_DOMAIN\\n` +\n `👉 Add GORGIAS_EMAIL here: https://www.val.town/x/koalaSleep/gorgias-agent-monitor/environment-variables?key=GORGIAS_EMAIL\\n` +\n `👉 Add GORGIAS_API_KEY here: https://www.val.town/x/koalaSleep/gorgias-agent-monitor/environment-variables?key=GORGIAS_API_KEY`,\n };\n }\n\n const nowMs = now.getTime();\n const thresholdMs = IDLE_THRESHOLD_MINUTES * 60_000;\n\n const [agents, events] = await Promise.all([\n listAgents(),\n recentEvents().catch(() => []), // audit trail needs OAuth; fall back to tickets\n ]);\n\n const byId = new Map();\n const byEmail = new Map();\n for (const a of agents) {\n if (typeof a.id === \"number\") byId.set(a.id, a);\n if (a.email) byEmail.set((a.email as string).toLowerCase(), a);\n }\n\n // Build an activity map from the audit trail.\n const lastEventMs = new Map();\n for (const e of events) {\n const id = eventActorId(e);\n const t = e?.created_datetime ? new Date(e.created_datetime).getTime() : NaN;\n if (typeof id === \"number\" && byId.has(id) && Number.isFinite(t)) {\n const prev = lastEventMs.get(id) ?? 0;\n if (t > prev) lastEventMs.set(id, t);\n }\n }\n\n const rows = await Promise.all(\n agents.map(async (agent) => {\n const email = (agent.email ?? \"\").toLowerCase();\n let lastActionMs = lastEventMs.get(agent.id) ?? null;\n let source: \"audit\" | \"ticket\" | \"none\" = \"audit\";\n\n if (lastActionMs === null) {\n lastActionMs = await lastTicketActionMs(agent.id);\n if (lastActionMs !== null) source = \"ticket\";\n else source = \"none\";\n }\n\n const minutesIdle = lastActionMs !== null\n ? Math.max(0, Math.floor((nowMs - lastActionMs) / 60_000))\n : null;\n const online = lastActionMs !== null &&\n (nowMs - lastActionMs) <= thresholdMs;\n\n const availability = agent.available === undefined\n ? null\n : agent.available ? \"available\" : \"unavailable\";\n const oooExplicit = agent.out_of_office === true ||\n [\"out-of-office\", \"out_of_office\", \"ooo\", \"unavailable\"]\n .includes(String(agent.availability ?? \"\").toLowerCase()) ||\n OUT_OF_OFFICE.has(email);\n\n let status: \"active\" | \"offline\" | \"out_of_office\";\n if (oooExplicit) status = \"out_of_office\";\n else if (online) status = \"active\";\n else status = \"offline\";\n\n const teamNames = (agent.teams ?? [])\n .map((t) => (t && (t.name ?? t.id)) as string).filter(Boolean);\n\n return {\n id: agent.id,\n name: agent.name ?? agent.full_name ?? `Agent ${agent.id}`,\n email: agent.email ?? null,\n role: agent.role ?? null,\n active: agent.enabled ?? null,\n teams: teamNames,\n availability,\n status,\n online,\n source,\n last_action_utc: lastActionMs ? new Date(lastActionMs).toISOString() : null,\n minutes_idle: minutesIdle,\n };\n }),\n );\n\n const flagged = rows.filter((r) => r.status !== \"active\");\n\n return {\n ok: true,\n generated_at_utc: now.toISOString(),\n idle_threshold_minutes: IDLE_THRESHOLD_MINUTES,\n summary: {\n total: rows.length,\n active: rows.filter((r) => r.status === \"active\").length,\n out_of_office: rows.filter((r) => r.status === \"out_of_office\").length,\n offline: rows.filter((r) => r.status === \"offline\").length,\n },\n flagged,\n agents: rows,\n 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