[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":10},"actionData","errors","root",{"_154":155,"_156":157},"routes/_app.x.$handle.$name",{"_96":95,"_32":45,"_104":86,"_27":105,"_13":14,"_106":-5,"_11":107,"_108":109,"_110":111,"_112":113,"_114":115,"_20":-5,"_116":-5,"_117":-5,"_118":25,"_119":120,"_121":58,"_122":-5,"_123":-5,"_124":125},"routes/_app.x.$handle.$name.branch.$branch.version.$version.diff",{"_11":12,"_13":14,"_15":16,"_17":-5,"_18":-5},"project",{"_43":44,"_32":45,"_38":46,"_47":-5,"_48":25,"_49":50,"_51":50,"_52":53,"_54":-5,"_18":55,"_56":31,"_57":58,"_59":-5,"_60":-5,"_61":62,"_63":64,"_65":-5,"_66":-5,"_67":-5,"_68":-5,"_69":70,"_71":70,"_72":73,"_74":73,"_75":73,"_76":70,"_77":70,"_78":79,"_80":81,"_82":83,"_84":25},"version",5,"changes",[19],"aiChatInfo","userId",{"_20":21,"_22":23,"_24":25,"_26":25,"_27":28,"_29":28},"file",{"_30":31,"_32":28,"_33":34,"_35":37,"_38":39,"_40":14,"_41":42,"_24":25},"previous",{"_30":31,"_32":28,"_33":34,"_35":36},"deleted",false,"deletedHere","path","main.ts","latestPath","fileId","37aeaa6a-8604-11f1-a7a3-1607ee4eb77e","name","fileType","http","content","// Planet 3C Portal support demo - mock tool backend for Vapi.\n// Single self-contained HTTP val. Receives Vapi tool-call webhooks, returns { results: [...] }.\n// Three tools: query_knowledge_base, lookup_transaction (pre-auth tree evaluated here),\n// create_salesforce_case. No real Planet / Salesforce / Vonage systems are touched.\n\n// ---- Knowledge base (article prose, faithful to the customer PDF) ----\nconst KB: Record = {\n pre_auth_release: {\n found: true,\n article_title: \"Release Pre-Authorization\",\n answer_steps: [\n \"A pre-authorization is the initial block on a card before the payment is captured via completion.\",\n \"If the payment was captured and settled, the cardholder's issuing bank releases the held amount, and depending on the card that can take some time.\",\n \"If the merchant does not intend to capture, they submit a pre-auth reversal request on the 3C Portal.\",\n \"Visa and Mastercard require the issuer to release after one month for credit cards in hospitality and car rental; debit cards and other industries are shorter, roughly one to eight days.\",\n ],\n links: [],\n escalation_hint: \"Only the cardholder's issuing bank can confirm or release the held amount.\",\n },\n refund_troubleshooting: {\n found: true,\n article_title: \"Not able to refund through the 3C Portal\",\n answer_steps: [\n \"Confirm the account has refund permission. Permissions are separate for the Payment Gateway menu and the Online Payments menu.\",\n \"Refunds are only available on Payment Gateway then Transactions, and Online Payments then Transactions.\",\n \"Some Dynamic Currency Conversion transactions cannot be refunded on the portal; use the acquirer or the adjustment form.\",\n \"Transaction state matters. Duplicate or Reversal means no charge and no refund is needed; Capture Queued must reach Capture Submitted before a partial refund.\",\n \"Virtual Terminal transactions must be refunded by the acquirer.\",\n \"The issuer may have declined the refund.\",\n \"Some card schemes only refund on a physical terminal, for example Interac in Canada and Savvy in the UK and Ireland.\",\n ],\n links: [\"https://support.weareplanet.com/Customer-Request-Forms/s/planet-acquiring-adjustment\"],\n escalation_hint: \"If none of the seven reasons apply, escalate for investigation.\",\n },\n password_reset: {\n found: true,\n article_title: \"Reset password, legacy 3C Portal login\",\n answer_steps: [\n \"To reset a forgotten or expired password, use the reset page and enter CustomerID, Username, and the registered email; instructions are emailed.\",\n \"To change a known password before it expires, use the change-password page and enter CustomerID, Username, the current password, and the new password twice.\",\n \"If the CustomerID, username, or email are unknown, reset via the organisation's 3C Portal master user.\",\n ],\n links: [\n \"https://www.3cportal.com/portal/login/reset.htm\",\n \"https://www.3cportal.com/portal/login/login.htm?changePassword=true\",\n ],\n escalation_hint: \"If the master user is also unavailable, escalate to Planet Support.\",\n },\n};\nconst queryKb = (topic: string) => KB[topic] ?? { found: false };\n\n// ---- Transactions (pre-auth decision tree evaluated server-side) ----\nconst TXNS: Record }> = {\n \"PL48213\": { // happy path: captured + settled, issuer will release\n reference: \"PL48213\",\n state: \"Settled\",\n flags: { network: \"Visa\", credit: true, dcc: false, virtualTerminal: false,\n isPreAuth: true, ageDays: 3, reversalRequestStatus: \"none\", released: false },\n },\n \"PL-77190\": { // unhappy path: reversal rejected, still held, aged out, needs investigation\n reference: \"PL-77190\",\n state: \"Capture Queued\",\n flags: { network: \"Mastercard\", credit: true, dcc: false, virtualTerminal: false,\n isPreAuth: true, ageDays: 41, reversalRequestStatus: \"rejected\", released: false },\n },\n};\n\nfunction lookupTxn(reference: string) {\n const norm = (s: unknown) => String(s ?? \"\").replace(/[^a-z0-9]/gi, \"\").toUpperCase();\n const want = norm(reference);\n const matchKey = Object.keys(TXNS).find((k) => norm(k) === want);\n const t = matchKey ? TXNS[matchKey] : null;\n if (!t) return { found: false, reference: reference };\n const f = t.flags as Record;\n let recommended_action: string;\n let explanation_points: string[];\n if (t.state === \"Settled\" && f.isPreAuth && !f.released) {\n recommended_action = \"explain_issuer_release\";\n explanation_points = [\n \"The payment was captured and settled, so the pre-authorization is released by the cardholder's issuing bank.\",\n `For a ${f.credit ? \"credit\" : \"debit\"} card this can take some time; advise the cardholder to contact their issuing bank if it has not cleared.`,\n ];\n } else if (f.reversalRequestStatus === \"rejected\" && !f.released && f.ageDays > 30) {\n recommended_action = \"escalate_investigation\";\n explanation_points = [\n \"A pre-auth reversal was requested and rejected, the amount is still held, and the pre-auth is older than the standard release window.\",\n \"This is outside the standard guidance, so capture context and escalate for investigation.\",\n ];\n } else {\n recommended_action = \"escalate_investigation\";\n explanation_points = [\"The transaction does not match a standard resolution path; escalate for investigation.\"];\n }\n return { found: true, ...t, recommended_action, explanation_points };\n}\n\n// ---- Salesforce case (mock write-back) ----\nlet seq = 10247;\nfunction createCase(a: Record) {\n const case_number = `CASE-${++seq}`;\n return {\n case_number,\n stored: {\n summary: a.summary ?? \"\",\n contact: a.contact ?? \"\",\n intent: a.intent ?? \"\",\n resolution: a.resolution ?? \"\",\n transcript_captured: Boolean(a.transcript),\n },\n };\n}\n\n// ---- Router ----\nfunction handle(name: string, rawArgs: unknown) {\n const args = typeof rawArgs === \"string\" ? safeParse(rawArgs) : (rawArgs ?? {});\n switch (name) {\n case \"query_knowledge_base\": return queryKb((args as any).topic);\n case \"lookup_transaction\": return lookupTxn((args as any).reference);\n case \"create_salesforce_case\": return createCase(args as any);\n default: return { error: `unknown tool ${name}` };\n }\n}\nfunction safeParse(s: string) { try { return JSON.parse(s); } catch { return {}; } }\n\nexport default async function (req: Request): Promise {\n if (req.method === \"GET\") {\n return Response.json({ ok: true, service: \"planet-3c-mock\", tools: [\"query_knowledge_base\", \"lookup_transaction\", \"create_salesforce_case\"] });\n }\n let body: any = {};\n try { body = await req.json(); } catch { /* ignore */ }\n const calls = body?.message?.toolCallList ?? body?.message?.toolCalls ?? [];\n const results = (Array.isArray(calls) ? calls : []).map((c: any) => ({\n toolCallId: c.id,\n result: JSON.stringify(handle(c.function?.name, c.function?.arguments)),\n }));\n return Response.json({ results });\n}\n","// Planet 3C Portal support demo - mock tool backend for Vapi.\n// Single self-contained HTTP val. Receives Vapi tool-call webhooks, returns { results: [...] }.\n// Three tools: query_knowledge_base, lookup_transaction (pre-auth tree evaluated here),\n// create_salesforce_case. No real Planet / Salesforce / Vonage systems are touched.\n\n// ---- Knowledge base (article prose, faithful to the customer PDF) ----\nconst KB: Record = {\n pre_auth_release: {\n found: true,\n article_title: \"Release Pre-Authorization\",\n answer_steps: [\n \"A pre-authorization is the initial block on a card before the payment is captured via completion.\",\n \"If the payment was captured and settled, the cardholder's issuing bank releases the held amount, and depending on the card that can take some time.\",\n \"If the merchant does not intend to capture, they submit a pre-auth reversal request on the 3C Portal.\",\n \"Visa and Mastercard require the issuer to release after one month for credit cards in hospitality and car rental; debit cards and other industries are shorter, roughly one to eight days.\",\n ],\n links: [],\n escalation_hint: \"Only the cardholder's issuing bank can confirm or release the held amount.\",\n },\n refund_troubleshooting: {\n found: true,\n article_title: \"Not able to refund through the 3C Portal\",\n answer_steps: [\n \"Confirm the account has refund permission. Permissions are separate for the Payment Gateway menu and the Online Payments menu.\",\n \"Refunds are only available on Payment Gateway then Transactions, and Online Payments then Transactions.\",\n \"Some Dynamic Currency Conversion transactions cannot be refunded on the portal; use the acquirer or the adjustment form.\",\n \"Transaction state matters. Duplicate or Reversal means no charge and no refund is needed; Capture Queued must reach Capture Submitted before a partial refund.\",\n \"Virtual Terminal transactions must be refunded by the acquirer.\",\n \"The issuer may have declined the refund.\",\n \"Some card schemes only refund on a physical terminal, for example Interac in Canada and Savvy in the UK and Ireland.\",\n ],\n links: [\"https://support.weareplanet.com/Customer-Request-Forms/s/planet-acquiring-adjustment\"],\n escalation_hint: \"If none of the seven reasons apply, escalate for investigation.\",\n },\n password_reset: {\n found: true,\n article_title: \"Reset password, legacy 3C Portal login\",\n answer_steps: [\n \"To reset a forgotten or expired password, use the reset page and enter CustomerID, Username, and the registered email; instructions are emailed.\",\n \"To change a known password before it expires, use the change-password page and enter CustomerID, Username, the current password, and the new password twice.\",\n \"If the CustomerID, username, or email are unknown, reset via the organisation's 3C Portal master user.\",\n ],\n links: [\n \"https://www.3cportal.com/portal/login/reset.htm\",\n \"https://www.3cportal.com/portal/login/login.htm?changePassword=true\",\n ],\n escalation_hint: \"If the master user is also unavailable, escalate to Planet Support.\",\n },\n};\nconst queryKb = (topic: string) => KB[topic] ?? { found: false };\n\n// ---- Transactions (pre-auth decision tree evaluated server-side) ----\nconst TXNS: Record }> = {\n \"PL48213\": { // happy path: captured + settled, issuer will release\n reference: \"PL48213\",\n state: \"Settled\",\n flags: { network: \"Visa\", credit: true, dcc: false, virtualTerminal: false,\n isPreAuth: true, ageDays: 3, reversalRequestStatus: \"none\", released: false },\n },\n \"PL77190\": { // unhappy path: reversal rejected, still held, aged out, needs investigation\n reference: \"PL77190\",\n state: \"Capture Queued\",\n flags: { network: \"Mastercard\", credit: true, dcc: false, virtualTerminal: false,\n isPreAuth: true, ageDays: 41, reversalRequestStatus: \"rejected\", released: false },\n },\n};\n\nfunction lookupTxn(reference: string) {\n const norm = (s: unknown) => String(s ?? \"\").replace(/[^a-z0-9]/gi, \"\").toUpperCase();\n const want = norm(reference);\n const matchKey = Object.keys(TXNS).find((k) => norm(k) === want);\n const t = matchKey ? TXNS[matchKey] : null;\n if (!t) return { found: false, reference: reference };\n const f = t.flags as Record;\n let recommended_action: string;\n let explanation_points: string[];\n if (t.state === \"Settled\" && f.isPreAuth && !f.released) {\n recommended_action = \"explain_issuer_release\";\n explanation_points = [\n \"The payment was captured and settled, so the pre-authorization is released by the cardholder's issuing bank.\",\n `For a ${f.credit ? \"credit\" : \"debit\"} card this can take some time; advise the cardholder to contact their issuing bank if it has not cleared.`,\n ];\n } else if (f.reversalRequestStatus === \"rejected\" && !f.released && f.ageDays > 30) {\n recommended_action = \"escalate_investigation\";\n explanation_points = [\n \"A pre-auth reversal was requested and rejected, the amount is still held, and the pre-auth is older than the standard release window.\",\n \"This is outside the standard guidance, so capture context and escalate for investigation.\",\n ];\n } else {\n recommended_action = \"escalate_investigation\";\n explanation_points = [\"The transaction does not match a standard resolution path; escalate for investigation.\"];\n }\n return { found: true, ...t, recommended_action, explanation_points };\n}\n\n// ---- Salesforce case (mock write-back) ----\nlet seq = 10247;\nfunction createCase(a: Record) {\n const case_number = `CASE-${++seq}`;\n return {\n case_number,\n stored: {\n summary: a.summary ?? \"\",\n contact: a.contact ?? \"\",\n intent: a.intent ?? \"\",\n resolution: a.resolution ?? \"\",\n transcript_captured: Boolean(a.transcript),\n },\n };\n}\n\n// ---- Router ----\nfunction handle(name: string, rawArgs: unknown) {\n const args = typeof rawArgs === \"string\" ? safeParse(rawArgs) : (rawArgs ?? {});\n switch (name) {\n case \"query_knowledge_base\": return queryKb((args as any).topic);\n case \"lookup_transaction\": return lookupTxn((args as any).reference);\n case \"create_salesforce_case\": return createCase(args as any);\n default: return { error: `unknown tool ${name}` };\n }\n}\nfunction safeParse(s: string) { try { return JSON.parse(s); } catch { return {}; } }\n\nexport default async function (req: Request): Promise {\n if (req.method === \"GET\") {\n return Response.json({ ok: true, service: \"planet-3c-mock\", tools: [\"query_knowledge_base\", \"lookup_transaction\", \"create_salesforce_case\"] });\n }\n let body: any = {};\n try { body = await req.json(); } catch { /* ignore */ }\n const calls = body?.message?.toolCallList ?? body?.message?.toolCalls ?? [];\n const results = (Array.isArray(calls) ? calls : []).map((c: any) => ({\n toolCallId: c.id,\n result: JSON.stringify(handle(c.function?.name, c.function?.arguments)),\n }));\n return Response.json({ results });\n}\n","createdAt",["D",1784822390805],"branchVersion","branchId","ac4113a9-b701-4a53-a196-834a2b67bd96","id","1a16bc00-fa55-4dbd-a4c9-41a41f0613cf","planet-3c-mock",["D",1784748809594],"deletedAt","legacyEnvVars","privacy","public","httpPrivacy","description","Planet 3C Portal demo - mock Vapi tool backend","imageUrl","019ca0d6-7e9d-7708-aea8-6df17bfdceea","pinnedFileId","pinPreview",true,"pinMigrated","screenshotVersion","likeCount",0,"orgId","019ca0d6-7e9d-7708-aea8-700f071be19f","tursoName","tursoHostname","tursoMeasuredAt","pinned","userPerm","r","valPerm","blobPerm","rw","emailPerm","sqlitePerm","projectPerm","telemetryPerm","user",{"_96":95,"_103":99},"org",{"_96":95,"_97":-5,"_98":99,"_18":55,"_100":101,"_102":25},"branch",{"_13":85,"_32":86,"_43":42,"_87":44,"_88":-5,"_89":-5,"_90":-5,"_91":-5,"_92":-5,"_93":45,"_94":95},"isOwned",7,"main","projectId","forkedBranchId","forkedBranchVersion","forkedProjectPrivacy","forkedProjectId","forkedProjectOrgId","projectName","userHandle","veltson","handle","displayName","avatar","https://img.clerk.com/eyJ0eXBlIjoiZGVmYXVsdCIsImlpZCI6Imluc18yTm10cGhQUklwU0tqZHNiOHNnNGd2ZjJURFUiLCJyaWQiOiJ1c2VyXzNBR2hoWFBtaWhlZUdZZlg1TnNKZ2Uwc1YyQyJ9","tier","free","canRestrictVals","profileImageUrl","branchName","","adoptOrgId",{"_43":44,"_32":45,"_38":150,"_47":-5,"_48":25,"_49":50,"_51":50,"_52":53,"_54":-5,"_18":55,"_56":31,"_57":58,"_59":-5,"_60":-5,"_61":62,"_63":64,"_65":-5,"_66":-5,"_67":-5,"_68":-5,"_69":70,"_71":70,"_72":73,"_74":73,"_75":73,"_76":70,"_77":70,"_78":151,"_80":152,"_82":153,"_84":25},"tree",[145],"files",[145],"counts",{"_134":62,"_135":136,"_137":62,"_138":139,"_140":141},"contents",[126],"upstreamProject","upstreamBranch","emptyEnvVars","flags",[],"hasHttpFiles","grants","orgs","customDomains",{},{"_43":127,"_32":28,"_30":31,"_128":-5,"_41":42,"_40":14,"_129":25,"_38":130,"_13":131,"_33":34,"_35":37,"_24":25,"_132":-5,"_27":133},"18c70b0e-7ef2-472c-a665-3c039dbef490","parentId","latest",["D",1784822390805],4,"label",[28],"pulls","branches",1,"forks","envVars",{"_142":62,"_144":62},"connections",{"_142":62,"_143":62},"count","unfilledCount","emptyCount",{"_43":127,"_32":28,"_30":31,"_128":-5,"_41":42,"_40":14,"_129":25,"_38":146,"_13":131,"_33":34,"_35":37,"_24":25,"_132":-5,"_147":148,"_27":149},["D",1784822390805],"children",[],[28],["D",1784748809594],{"_96":95,"_103":99},{"_96":95,"_97":-5,"_98":99,"_18":55,"_100":101,"_102":25},{"_13":85,"_32":86,"_43":42,"_87":44,"_88":-5,"_89":-5,"_90":-5,"_91":-5,"_92":-5,"_93":45,"_94":95},"ctx",{"_78":-5,"_123":187,"_188":189,"_190":191,"_192":25,"_193":25,"_194":25,"_195":58,"_196":-5,"_197":-7,"_198":-7,"_199":62,"_200":25,"_201":25,"_202":-5,"_203":25,"_204":25,"_205":25,"_206":-5},"ENV",{"_158":159,"_160":161,"_162":86,"_163":164,"_165":166,"_167":168,"_169":170,"_171":172,"_173":174,"_175":176,"_177":178,"_179":180,"_181":182,"_183":184,"_185":186},"REACT_APP_SENTRY_DSN","https://586020d86f05489db63a554690acf1e9@o1398359.ingest.sentry.io/6724499","RENDER_GIT_COMMIT","e87eb04e707cf64e7e532c8e8ec395f209e17f15","RENDER_GIT_BRANCH","POSTHOG_API_TOKEN","phc_nmoyuAkStEZuUp69rYlg1DZgrIt19Gx0Y4Hwf8tGgJP","POSTHOG_API_HOST","https://wart.val.town","WEB_API_TEMPLATE","https://{val}.web.val.run","APP_URL","https://www.val.town","MODULE_URL","https://esm.town","VANITY_WEB_API_TEMPLATE","https://{label}.val.run/","DENOLS_URL","https://lsp.val.town","NODE_ENV","production","CLOUDFLARE_TURNSTILE_SITE_KEY","0x4AAAAAACtaIZJH7s9rBMZ6","GOOGLE_CLIENT_ID","875989696899-jtsqkhlbdv5jrlsk8631p7ipjg3c6o62.apps.googleusercontent.com","STRIPE_PUBLISHABLE_KEY","pk_live_51N2zvWEpZTTLipIkVEwXrUG9AT0yeOOEYxszarZT1jpsZV58Ly6wlg3SltZpHN26CUalOBmUSY7adQRQiSkCZz2500qSXNkf8Y","API_URL","https://api.val.town",[],"preferencesKeybindings","default","preferencesTheme","light","preferencesFixers","preferencesCopilot","preferencesSelectionAi","preferencesCloseBrackets","preferencesChatPanelState","preferencesDprint","preferencesDenofmt","notificationCount","flagDenols","isBusinessOrgMember","businessOrgHandle","isBusinessOrgAdmin","isHigherTownieTier","navCollapsed","currentOrgId"]

Diff · v5