SendPulse Helper — политика конфиденциальности

Личное расширение Chrome для собственного удобства в работе с SendPulse.\nНе распространяется публично.

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Что делает расширение

Голосовые сообщения. Кнопка в открытом чате SendPulse записывает\nголосовое через микрофон браузера и вкладывает файл в стандартное поле\nзагрузки вложений на той же странице — пользователь сам нажимает\n«Отправить». Запись никуда не передаётся и не сохраняется расширением; она\nсуществует только в памяти вкладки браузера до момента прикрепления.

Поиск чата по номеру телефона. Номер телефона, который пользователь\nвводит в поле поиска, отправляется на личный сервер поиска для нахождения\nсоответствующего чата в SendPulse. Сервер возвращает ссылку на найденный\nчат.

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Какие данные обрабатываются

Единственные данные, которые расширение передаёт за пределы страницы —\nномер телефона, введённый в поиске. Он используется исключительно для поиска\nчата и может кратковременно присутствовать в технических логах сервера (для\nотладки), но не передаётся третьим лицам, не продаётся, не используется для\nрекламы, аналитики или профилирования.

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Что расширение не делает

Не собирает историю переписки, не читает содержимое чатов, не отслеживает\nдействия за пределами страниц login.sendpulse.com, не\nустанавливает сторонние библиотеки или трекеры.

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Контакты

По вопросам — timporello@gmail.com

\n`;\n\nfunction j(data: unknown, status = 200): Response {\n return new Response(JSON.stringify(data), {\n status,\n headers: {\n \"Content-Type\": \"application/json; charset=utf-8\",\n \"Access-Control-Allow-Origin\": \"*\",\n },\n });\n}\n\n// phone recovery for route_deal (MoonAI never passes it): exact match -> fuzzy -> most-recent-inbound fallback.\nconst INBOUND_MSG_TTL = 30 * 60 * 1000;\nconst LAST_INBOUND_WINDOW = 60 * 1000;\nconst LAST_KEY = \"__last_inbound__\";\nlet msgTableReady: Promise | null = null;\nfunction ensureMsgTable(): Promise {\n if (!msgTableReady) {\n msgTableReady = sqlite\n .execute(\n \"CREATE TABLE IF NOT EXISTS msg_phone (k TEXT PRIMARY KEY, phone TEXT NOT NULL, ts INTEGER NOT NULL)\",\n )\n .then(() => {})\n .catch((e) => {\n console.log(\"msg_phone table init failed\", String(e));\n msgTableReady = null;\n });\n }\n return msgTableReady ?? Promise.resolve();\n}\nfunction normMsg(s: string): string {\n return String(s || \"\").toLowerCase().replace(/\\s+/g, \" \").trim().slice(\n 0,\n 240,\n );\n}\nasync function rememberInbound(text: string, phone: string): Promise {\n const k = normMsg(text);\n const digits = String(phone || \"\").replace(/[^\\d]/g, \"\");\n if (digits.length < 10) return;\n const now = Date.now();\n try {\n await ensureMsgTable();\n const rows = [{ k: LAST_KEY, p: digits, t: now }];\n if (k.length >= 4) rows.push({ k, p: digits, t: now });\n for (const row of rows) {\n await sqlite.execute({\n sql: \"INSERT INTO msg_phone (k, phone, ts) VALUES (:k, :p, :t) \" +\n \"ON CONFLICT(k) DO UPDATE SET phone = :p, ts = :t\",\n args: row,\n });\n }\n await sqlite.execute({\n sql: \"DELETE FROM msg_phone WHERE ts < :cut\",\n args: { cut: now - INBOUND_MSG_TTL },\n });\n } catch (e) {\n console.log(\"rememberInbound failed\", String(e));\n }\n}\nfunction isGreetingOnly(nk: string): boolean {\n const s = nk.replace(/[^a-zа-яёЀ-ӿ ]/gi, \"\").trim();\n return s.length < 14 ||\n /^(салем|сәлем|сәлеметсіз бе|саламатсыз ба|привет|здравствуйте|здрасте|добрый день|добрый вечер|доброе утро|hi|hello|assalam|ассалам)/i\n .test(s);\n}\nasync function phoneForMessage(text: string): Promise {\n const nk = normMsg(text);\n const now = Date.now();\n const weakKey = isGreetingOnly(nk);\n try {\n await ensureMsgTable();\n // 1. exact\n if (!weakKey && nk.length >= 12) {\n const r = await sqlite.execute({\n sql:\n \"SELECT phone FROM msg_phone WHERE k = :k AND ts > :cut ORDER BY ts DESC LIMIT 1\",\n args: { k: nk, cut: now - INBOUND_MSG_TTL },\n });\n if (r.rows && r.rows[0]) return String((r.rows[0] as unknown[])[0] || \"\");\n }\n // 2. fuzzy against recent relayed messages\n if (!weakKey && nk.length >= 14) {\n const r = await sqlite.execute({\n sql:\n \"SELECT k, phone FROM msg_phone WHERE ts > :cut AND k != :last ORDER BY ts DESC LIMIT 60\",\n args: { cut: now - INBOUND_MSG_TTL, last: LAST_KEY },\n });\n for (const row of (r.rows || []) as unknown[][]) {\n const rk = String(row[0] || \"\");\n if (\n rk.length >= 8 &&\n (nk.includes(rk) || rk.includes(nk) ||\n nk.slice(0, 20) === rk.slice(0, 20))\n ) {\n return String(row[1] || \"\");\n }\n }\n }\n // 3. most recent inbound within the window\n const r = await sqlite.execute({\n sql: \"SELECT phone FROM msg_phone WHERE k = :last AND ts > :cut LIMIT 1\",\n args: { last: LAST_KEY, cut: now - LAST_INBOUND_WINDOW },\n });\n if (r.rows && r.rows[0]) return String((r.rows[0] as unknown[])[0] || \"\");\n return \"\";\n } catch (e) {\n console.log(\"phoneForMessage failed\", String(e));\n return \"\";\n }\n}\n\n// manager takeover = a human operator WRITES (opening the chat alone doesn't count); MGR_PAUSE_MS is the rolling silence window.\nconst MGR_PAUSE_MS = (Number(Deno.env.get(\"MGR_PAUSE_MINUTES\")) || 120) * 60 *\n 1000;\nlet mgrTableReady: Promise | null = null;\nfunction ensureMgrTable(): Promise {\n if (!mgrTableReady) {\n mgrTableReady = sqlite\n .execute(\n \"CREATE TABLE IF NOT EXISTS mgr_active (thread TEXT PRIMARY KEY, ts INTEGER NOT NULL)\",\n )\n .then(() => {})\n .catch((e) => {\n console.log(\"mgr_active init failed\", String(e));\n mgrTableReady = null;\n });\n }\n return mgrTableReady ?? Promise.resolve();\n}\nasync function markManagerActive(thread: string): Promise {\n const t = String(thread || \"\").replace(/[^\\d]/g, \"\");\n if (t.length < 10) return;\n try {\n await ensureMgrTable();\n await sqlite.execute({\n sql: \"INSERT INTO mgr_active (thread, ts) VALUES (:t, :n) \" +\n \"ON CONFLICT(thread) DO UPDATE SET ts = :n\",\n args: { t, n: Date.now() },\n });\n } catch (e) {\n console.log(\"markManagerActive failed\", String(e));\n }\n await clearMediaPending(t).catch((e) =>\n console.log(\"clearMediaPending failed\", String(e))\n );\n}\n\n// media_pending: set by escalateMedia, cleared in markManagerActive — \"until a manager connects\", not a rolling window.\nlet mediaPendingTableReady: Promise | null = null;\nfunction ensureMediaPendingTable(): Promise {\n if (!mediaPendingTableReady) {\n mediaPendingTableReady = sqlite\n .execute(\n \"CREATE TABLE IF NOT EXISTS media_pending (phone TEXT PRIMARY KEY, ts INTEGER NOT NULL)\",\n )\n .then(() => {})\n .catch((e) => {\n console.log(\"media_pending init failed\", String(e));\n mediaPendingTableReady = null;\n });\n }\n return mediaPendingTableReady ?? Promise.resolve();\n}\nasync function setMediaPending(phone: string): Promise {\n const p = String(phone || \"\").replace(/[^\\d]/g, \"\");\n if (p.length < 10) return;\n try {\n await ensureMediaPendingTable();\n await sqlite.execute({\n sql: \"INSERT INTO media_pending (phone, ts) VALUES (:p, :t) \" +\n \"ON CONFLICT(phone) DO UPDATE SET ts = :t\",\n args: { p, t: Date.now() },\n });\n } catch (e) {\n console.log(\"setMediaPending failed\", String(e));\n }\n}\nasync function clearMediaPending(phone: string): Promise {\n const p = String(phone || \"\").replace(/[^\\d]/g, \"\");\n if (p.length < 10) return;\n try {\n await ensureMediaPendingTable();\n await sqlite.execute({\n sql: \"DELETE FROM media_pending WHERE phone = :p\",\n args: { p },\n });\n } catch (e) {\n console.log(\"clearMediaPending failed\", String(e));\n }\n}\nasync function isMediaPending(phone: string): Promise {\n const p = String(phone || \"\").replace(/[^\\d]/g, \"\");\n if (p.length < 10) return false;\n try {\n await ensureMediaPendingTable();\n const r = await sqlite.execute({\n sql: \"SELECT 1 FROM media_pending WHERE phone = :p LIMIT 1\",\n args: { p },\n });\n return !!(r.rows && r.rows[0]);\n } catch (e) {\n console.log(\"isMediaPending failed\", String(e));\n return false;\n }\n}\nasync function isManagerActive(thread: string): Promise {\n const t = String(thread || \"\").replace(/[^\\d]/g, \"\");\n if (t.length < 10) return false;\n try {\n await ensureMgrTable();\n const r = await sqlite.execute({\n sql: \"SELECT ts FROM mgr_active WHERE thread = :t\",\n args: { t },\n });\n const ts = r.rows && r.rows[0] ? Number((r.rows[0] as unknown[])[0]) : 0;\n if (!ts) return false;\n if (Date.now() - ts > MGR_PAUSE_MS) {\n await sqlite.execute({\n sql: \"DELETE FROM mgr_active WHERE thread = :t\",\n args: { t },\n });\n return false;\n }\n return true;\n } catch (e) {\n console.log(\"isManagerActive failed\", String(e));\n return false;\n }\n}\n\n// per-phone salt appended to the MoonAI thread_id so POST /reset starts a fresh conversation; handleOutbound strips \"|\".\nlet saltTableReady: Promise | null = null;\nfunction ensureSaltTable(): Promise {\n if (!saltTableReady) {\n saltTableReady = sqlite\n .execute(\n \"CREATE TABLE IF NOT EXISTS thread_salt (phone TEXT PRIMARY KEY, salt TEXT NOT NULL, ts INTEGER NOT NULL)\",\n )\n .then(() => {})\n .catch((e) => {\n console.log(\"thread_salt init failed\", String(e));\n saltTableReady = null;\n });\n }\n return saltTableReady ?? Promise.resolve();\n}\nasync function saltFor(phone: string): Promise {\n const p = String(phone || \"\").replace(/[^\\d]/g, \"\");\n if (p.length < 10) return \"\";\n try {\n await ensureSaltTable();\n const r = await sqlite.execute({\n sql: \"SELECT salt FROM thread_salt WHERE phone = :p\",\n args: { p },\n });\n if (r.rows && r.rows[0]) return String((r.rows[0] as unknown[])[0] || \"\");\n } catch (_e) { /* ignore */ }\n return \"\";\n}\n\nlet spTok = \"\";\nlet spTokExp = 0;\nasync function spToken(): Promise {\n if (spTok && Date.now() < spTokExp) return spTok;\n const r = await fetch(SP_API + \"/oauth/access_token\", {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\" },\n body: JSON.stringify({\n grant_type: \"client_credentials\",\n client_id: Deno.env.get(\"SP_CLIENT_ID\"),\n client_secret: Deno.env.get(\"SP_CLIENT_SECRET\"),\n }),\n });\n const d = await r.json().catch(() => ({}));\n spTok = d.access_token || \"\";\n spTokExp = Date.now() +\n Math.max(0, (Number(d.expires_in) || 3600) - 120) * 1000;\n if (!spTok) {\n throw new Error(\"sp_oauth_failed: \" + JSON.stringify(d).slice(0, 300));\n }\n return spTok;\n}\n\nasync function handleInbound(body: string): Promise {\n const key = Deno.env.get(\"MOONAI_API_KEY\");\n if (!key) return j({ ok: false, error: \"no_moonai_key\" }, 500);\n\n let events: any;\n try {\n events = JSON.parse(body || \"[]\");\n } catch {\n return j({ ok: false, error: \"bad_json\" }, 400);\n }\n if (!Array.isArray(events)) events = [events];\n\n const results: any[] = [];\n for (const ev of events) {\n const title = ev?.title || ev?.event || \"\";\n\n if (title === \"outgoing_message\" || title === \"open_chat\") {\n const om = ev?.info?.message ?? ev?.message ?? {};\n const sentBy = om?.sent_by ?? ev?.info?.sent_by ?? ev?.sent_by ?? null;\n const chan = String(\n om?.channel ?? ev?.info?.channel ?? ev?.channel ?? \"\",\n );\n const human = title === \"outgoing_message\" && (\n (sentBy && typeof sentBy === \"object\") ||\n (typeof sentBy === \"number\" && sentBy > 0) ||\n chan === \"ma\"\n );\n const c = ev?.contact || {};\n const ph = String(\n c?.channel_data?.phone ?? c?.phone ?? c?.username ?? om?.to ??\n om?.from ?? \"\",\n ).replace(/[^\\d]/g, \"\");\n console.log(\n \"INBOUND\",\n title,\n JSON.stringify({ human, chan, by: sentBy && (sentBy.id ?? sentBy), ph })\n .slice(0, 200),\n );\n if (human && ph) {\n await markManagerActive(ph);\n const mtext = om?.data?.text?.body ?? om?.text?.body ??\n om?.data?.text ?? om?.text ?? \"\";\n if (mtext) {\n try {\n await fetch(MOONAI_INBOUND, {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\", \"X-API-Key\": key },\n body: JSON.stringify({\n thread_id: ph,\n source: SOURCE,\n from_type: \"operator\",\n from_name: \"Менеджер\",\n message_type: \"text\",\n data: { text: String(mtext) },\n }),\n });\n } catch (_e) { /* proxy-side mute is the real guarantee */ }\n }\n }\n results.push({ handled: title, managerActive: !!(human && ph) });\n continue;\n }\n\n if (title !== \"incoming_message\" && title !== \"message\") {\n results.push({ skipped: title || \"no_title\" });\n continue;\n }\n\n const msg = ev?.info?.message?.channel_data?.message || {};\n const contact = ev?.contact || {};\n const phone = String(\n msg?.from ?? contact?.phone ?? contact?.username ?? \"\",\n ).replace(/[^\\d]/g, \"\");\n\n // MUST be awaited — val.town drops an unawaited multi-call chain once the response is sent (confirmed live 2026-09-11).\n if (phone) {\n await ensureInboxCard(phone).catch((e) =>\n console.log(\"inbox card failed\", String(e))\n );\n }\n\n const mainBot = Deno.env.get(\"SP_BOT_ID\") || \"\";\n const botId = String(ev?.bot?.id || ev?.bot?._id || mainBot);\n\n const mediaType = String(msg?.type || \"\");\n if (MEDIA_LABELS[mediaType]) {\n const caption = String(\n msg?.image?.caption ?? msg?.video?.caption ?? msg?.document?.caption ??\n \"\",\n );\n if (phone) {\n await escalateMedia(phone, mediaType, caption, botId).catch((e) =>\n console.log(\"escalateMedia failed\", String(e))\n );\n }\n results.push({ skipped: \"media_escalated\", mediaType, phone });\n continue;\n }\n\n // repeat message after a media escalation, before a manager connects: skip MoonAI, send the followup ack instead.\n if (phone && await isMediaPending(phone)) {\n const ackText = isCallCenterOpen(Date.now())\n ? MEDIA_FOLLOWUP_WORKHOURS_TEXT\n : MEDIA_ACK_TEXT;\n try {\n const tok = await spToken();\n const ackResp = await fetch(SP_API + \"/whatsapp/contacts/sendByPhone\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n Authorization: \"Bearer \" + tok,\n },\n body: JSON.stringify({\n bot_id: botId || mainBot,\n phone,\n message: { type: \"text\", text: { body: ackText } },\n }),\n });\n console.log(\"MEDIA followup ack\", phone, \"->\", ackResp.status);\n } catch (e) {\n console.log(\"MEDIA followup ack failed\", String(e));\n }\n results.push({ skipped: \"media_pending_followup\", phone });\n continue;\n }\n\n const text = msg?.text?.body ??\n msg?.button?.text ??\n msg?.interactive?.list_reply?.title ??\n msg?.interactive?.button_reply?.title ??\n ev?.info?.message?.text ??\n ev?.message?.text ??\n ev?.text ??\n \"\";\n const suffix = botId && botId !== mainBot ? \"__\" + botId : \"\";\n // reset salt (POST /reset) -> fresh MoonAI conversation for this phone\n const salt = phone ? await saltFor(phone) : \"\";\n const threadId = phone\n ? phone + suffix + (salt ? \"|\" + salt : \"\")\n : String(contact?.id || \"unknown\");\n // never surface the WhatsApp profile name — \"client_\" everywhere (from_name -> MoonAI's messenger_username param).\n const fromName = phone ? \"client_\" + phone : \"client_unknown\";\n\n if (!text) {\n results.push({ skipped: \"no_text\", threadId });\n continue;\n }\n if (phone) await rememberInbound(String(text), phone);\n\n const payload = {\n thread_id: threadId,\n source: SOURCE,\n from_type: \"user\",\n from_name: fromName,\n message_type: \"text\",\n data: { text: String(text) },\n };\n const r = await fetch(MOONAI_INBOUND, {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\", \"X-API-Key\": key },\n body: JSON.stringify(payload),\n });\n const rt = await r.text();\n console.log(\"INBOUND\", threadId, \"->\", r.status, rt.slice(0, 300));\n results.push({\n threadId,\n moonai_status: r.status,\n moonai_body: rt.slice(0, 300),\n });\n }\n // fire-and-forget nudge for the (self-throttled) responsible-owner sync — must never delay the inbound relay.\n if (results.some((r) => r.moonai_status)) {\n syncResponsible().catch((e) => console.log(\"sync nudge failed\", String(e)));\n }\n return j({ ok: true, results });\n}\n\nasync function handleOutbound(body: string): Promise {\n let ev: any;\n try {\n ev = JSON.parse(body || \"{}\");\n } catch {\n return j({ ok: false, error: \"bad_json\" }, 400);\n }\n\n const type = ev?.event_type || \"\";\n if (type !== \"agent_message\" && type !== \"manager_message\") {\n console.log(\"OUTBOUND skip\", type);\n return j({ ok: true, skipped: type || \"no_type\" });\n }\n const m = ev?.message || {};\n if ((m?.message_type || \"text\") !== \"text\") {\n console.log(\"OUTBOUND skip non-text\", m?.message_type);\n return j({ ok: true, skipped: \"non_text:\" + m?.message_type });\n }\n let text = m?.data?.text ?? m?.text ?? \"\";\n // strip leaked markdown fences / whitespace the model sometimes emits\n text = String(text).replace(/```+/g, \"\").replace(/^[\\s`]+|[\\s`]+$/g, \"\");\n const threadId = String(ev?.external_thread_id ?? ev?.thread_id ?? \"\")\n .replace(/^api:[^:]+:/, \"\")\n .replace(/\\|.*$/, \"\"); // drop the reset salt (\"[__]|\")\n if (!text || !threadId) {\n return j({ ok: false, error: \"missing_text_or_thread\", threadId }, 400);\n }\n\n // threadId may be \"__\" (non-main bot) or just \"\"\n const [phonePart, botPart] = threadId.split(\"__\");\n\n // A human operator is handling this chat -> the bot stays out of the way.\n if (await isManagerActive(phonePart)) {\n console.log(\n \"OUTBOUND suppressed (manager active)\",\n phonePart,\n \"|\",\n String(text).slice(0, 80),\n );\n return j({ ok: true, skipped: \"manager_active\", thread: phonePart });\n }\n\n const authoritative = authoritativeCargoText(text);\n if (authoritative) {\n console.log(\n \"OUTBOUND cargo-override\",\n JSON.stringify({\n was: String(text).slice(0, 120),\n now: authoritative.slice(0, 120),\n }),\n );\n text = authoritative;\n }\n\n const digits = String(phonePart || \"\").replace(/[^\\d]/g, \"\");\n const botId = botPart || Deno.env.get(\"SP_BOT_ID\");\n const tok = await spToken();\n\n let endpoint: string;\n let reqBody: string;\n if (digits.length >= 10) {\n endpoint = SP_API + \"/whatsapp/contacts/sendByPhone\";\n reqBody = JSON.stringify({\n bot_id: botId,\n phone: digits,\n message: { type: \"text\", text: { body: String(text) } },\n });\n } else {\n endpoint = SP_API + \"/whatsapp/contacts/send\";\n reqBody = JSON.stringify({\n contact_id: threadId,\n message: { type: \"text\", text: { body: String(text) } },\n });\n }\n\n const r = await fetch(endpoint, {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n Authorization: \"Bearer \" + tok,\n },\n body: reqBody,\n });\n const rt = await r.text();\n console.log(\"OUTBOUND\", digits || threadId, \"->\", r.status, rt.slice(0, 400));\n return j({\n ok: r.ok,\n sp_status: r.status,\n sp_body: rt.slice(0, 400),\n cargo_override: !!authoritative,\n sent_text: String(text).slice(0, 200),\n });\n}\n\n// keeps responsibleId identical across each open deal + its linked contacts/tasks (last-writer-wins).\nconst SYNC_PIPELINES = [183193, 183194, 183195, 183196, 182841];\nconst SYNC_BOARD = 164785;\nconst SYNC_TASK_DONE_STEP = 498988;\nconst SYNC_MIN_GAP = 60 * 1000;\nlet syncRunning = false;\nlet syncLastRun = 0;\nlet respTableReady: Promise | null = null;\n\nfunction ensureRespTable(): Promise {\n if (!respTableReady) {\n respTableReady = sqlite\n .execute(\n \"CREATE TABLE IF NOT EXISTS resp_state (k TEXT PRIMARY KEY, resp INTEGER NOT NULL, ts INTEGER NOT NULL)\",\n )\n .then(() => {})\n .catch((e) => {\n console.log(\"resp_state init failed\", String(e));\n respTableReady = null;\n });\n }\n return respTableReady ?? Promise.resolve();\n}\n\nasync function spCrm(\n method: string,\n path: string,\n body?: unknown,\n): Promise {\n const tok = await spToken();\n const r = await fetch(SP_API + \"/crm/v1\" + path, {\n method,\n headers: {\n \"Content-Type\": \"application/json\",\n Authorization: \"Bearer \" + tok,\n },\n body: body === undefined ? undefined : JSON.stringify(body),\n });\n const txt = await r.text();\n let data: any = null;\n try {\n data = txt ? JSON.parse(txt) : null;\n } catch {\n data = txt;\n }\n if (!r.ok) {\n throw new Error(\n method + \" \" + path + \" -> \" + r.status + \" \" + txt.slice(0, 200),\n );\n }\n return data;\n}\n\nasync function priorResp(k: string): Promise {\n try {\n const r = await sqlite.execute({\n sql: \"SELECT resp FROM resp_state WHERE k = :k\",\n args: { k },\n });\n if (r.rows && r.rows[0]) return Number((r.rows[0] as unknown[])[0]);\n } catch (_e) { /* ignore */ }\n return null;\n}\nasync function recordResp(k: string, resp: number): Promise {\n try {\n await sqlite.execute({\n sql: \"INSERT INTO resp_state (k, resp, ts) VALUES (:k, :r, :t) \" +\n \"ON CONFLICT(k) DO UPDATE SET resp = :r, ts = :t\",\n args: { k, r: resp, t: Date.now() },\n });\n } catch (_e) { /* ignore */ }\n}\n\nasync function syncResponsible(): Promise {\n if (syncRunning) return { ok: true, skipped: \"running\" };\n if (Date.now() - syncLastRun < SYNC_MIN_GAP) {\n return { ok: true, skipped: \"throttled\" };\n }\n syncRunning = true;\n syncLastRun = Date.now();\n const changes: any[] = [];\n const errors: any[] = [];\n try {\n await ensureRespTable();\n\n const deals: any[] = [];\n for (const p of SYNC_PIPELINES) {\n try {\n const d = await spCrm(\"POST\", \"/deals/get-list\", {\n pipelineIds: [p],\n limit: 50,\n filter: [{\n name: \"stepId\",\n expression: \"neq\",\n value: String(INBOX_STEP[p] || 0),\n }],\n });\n for (const x of (d?.data || [])) {\n if ((x.status ?? 1) === 1) deals.push(x);\n }\n } catch (e) {\n errors.push({ pipeline: p, error: String(e) });\n }\n }\n\n // dealId -> [full task], every not-done task on the board\n const tasksByDeal = new Map();\n try {\n for (let off = 0; off < 500; off += 50) {\n const tr = await spCrm(\"POST\", \"/tasks/list\", {\n boardId: SYNC_BOARD,\n limit: 50,\n offset: off,\n });\n const list = tr?.data || [];\n for (const row of list) {\n if (row.stepId === SYNC_TASK_DONE_STEP || row.status === 2) continue;\n let full: any = null;\n try {\n full = await spCrm(\"GET\", \"/tasks/\" + row.id);\n } catch (_e) {\n continue;\n }\n const tk = full?.data || {};\n for (const did of (tk.deals || [])) {\n if (!tasksByDeal.has(did)) tasksByDeal.set(did, []);\n tasksByDeal.get(did)!.push(tk);\n }\n }\n if (list.length < 50) break;\n }\n } catch (e) {\n errors.push({ tasks: true, error: String(e) });\n }\n\n for (const deal of deals) {\n try {\n const dc = await spCrm(\"GET\", \"/deals/\" + deal.id + \"/contacts\");\n const contacts = dc?.data || [];\n const tks = tasksByDeal.get(deal.id) || [];\n\n try {\n const cattr = CHAT_ATTR[Number(deal.pipelineId)];\n const cur = (deal.attributes || []).find((a: any) =>\n Number(a.id) === cattr\n );\n const curVal = cur &&\n (typeof cur.value === \"object\" ? cur.value?.value : cur.value);\n if (cattr && !curVal && contacts[0]) {\n const cl = await fillChatLink(\n Number(deal.id),\n Number(deal.pipelineId),\n contacts[0],\n contacts[0]?.phones?.[0]?.phone || \"\",\n );\n if (cl && cl.url) changes.push({ deal: deal.id, chatLink: cl.url });\n }\n } catch (_e) { /* ignore */ }\n\n type M = {\n key: string;\n resp: number;\n upd: string;\n put: (rid: number) => Promise;\n };\n const members: M[] = [];\n members.push({\n key: \"d:\" + deal.id,\n resp: Number(deal.responsibleId) || 0,\n upd: String(deal.updatedAt || \"\"),\n put: (rid) =>\n spCrm(\"PUT\", \"/deals/\" + deal.id, {\n pipelineId: deal.pipelineId,\n status: deal.status ?? 1,\n stepId: deal.stepId,\n name: deal.name,\n price: deal.price ?? 0,\n currency: deal.currency || \"KZT\",\n responsibleId: rid,\n }),\n });\n for (const c of contacts) {\n members.push({\n key: \"c:\" + c.id,\n resp: Number(c.responsibleId) || 0,\n upd: String(c.updatedAt || \"\"),\n put: (rid) =>\n spCrm(\"PUT\", \"/contacts/\" + c.id, {\n responsibleId: rid,\n firstName: c.firstName || (\"Контакт \" + c.id),\n lastName: c.lastName || \"\",\n }),\n });\n }\n for (const tk of tks) {\n members.push({\n key: \"t:\" + tk.id,\n resp: Number(tk.responsibleId) || 0,\n upd: String(tk.updatedAt || \"\"),\n put: (rid) =>\n spCrm(\"PUT\", \"/tasks/\" + tk.id, {\n name: tk.name,\n boardId: tk.boardId || SYNC_BOARD,\n stepId: tk.stepId,\n priority: tk.priority ?? 2,\n responsibleId: rid,\n }),\n });\n }\n\n const live = members.filter((m) => m.resp > 0);\n if (live.length < 2) {\n for (const m of live) await recordResp(m.key, m.resp);\n continue;\n }\n if (new Set(live.map((m) => m.resp)).size === 1) {\n for (const m of live) await recordResp(m.key, m.resp);\n continue;\n }\n\n const moved: M[] = [];\n for (const m of live) {\n const prev = await priorResp(m.key);\n if (prev !== null && prev !== m.resp) moved.push(m);\n }\n let canonical: number;\n if (moved.length) {\n moved.sort((a, b) => (a.upd < b.upd ? 1 : -1));\n canonical = moved[0].resp;\n } else {\n canonical =\n [...live].sort((a, b) => (a.upd < b.upd ? 1 : -1))[0].resp;\n }\n\n for (const m of live) {\n if (m.resp !== canonical) {\n try {\n await m.put(canonical);\n changes.push({\n deal: deal.id,\n member: m.key,\n from: m.resp,\n to: canonical,\n });\n } catch (e) {\n errors.push({ deal: deal.id, member: m.key, error: String(e) });\n }\n }\n await recordResp(m.key, canonical);\n }\n } catch (e) {\n errors.push({ deal: deal.id, error: String(e) });\n }\n }\n\n try {\n await sqlite.execute({\n sql: \"DELETE FROM resp_state WHERE ts < :cut\",\n args: { cut: Date.now() - 14 * 24 * 60 * 60 * 1000 },\n });\n } catch (_e) { /* ignore */ }\n\n return { ok: true, deals: deals.length, changes, errors };\n } catch (e) {\n return { ok: false, error: String(e), changes, errors };\n } finally {\n syncRunning = false;\n }\n}\n\n// fewest-open-deals wins within a pool, ties round-robin; Алия (9501075) is in no pool.\nconst LANG_MANAGERS: Record = {\n RU: [9501565, 9501561],\n KZ: [9501565, 9501561, 9504155, 9501563],\n CN: [9504155, 9501563],\n};\n// per-pipeline override, wins over language; 182841 has none, falls back to LANG_MANAGERS.\nconst POOL_BY_PIPELINE: Record = {\n 183194: [9501565, 9501561, 9501563],\n 183193: [9501563, 9504155, 9501565],\n 183196: [9501565, 9501561, 9501563, 9504155],\n 183195: [9501075],\n};\nlet rrTableReady: Promise | null = null;\nfunction ensureRrTable(): Promise {\n if (!rrTableReady) {\n rrTableReady = sqlite\n .execute(\n \"CREATE TABLE IF NOT EXISTS assign_rr (k TEXT PRIMARY KEY, n INTEGER NOT NULL)\",\n )\n .then(() => {})\n .catch((e) => {\n console.log(\"assign_rr init failed\", String(e));\n rrTableReady = null;\n });\n }\n return rrTableReady ?? Promise.resolve();\n}\nasync function rrNext(k: string): Promise {\n try {\n await ensureRrTable();\n const r = await sqlite.execute({\n sql: \"SELECT n FROM assign_rr WHERE k = :k\",\n args: { k },\n });\n const n = r.rows && r.rows[0] ? Number((r.rows[0] as unknown[])[0]) : 0;\n await sqlite.execute({\n sql:\n \"INSERT INTO assign_rr (k, n) VALUES (:k, 1) ON CONFLICT(k) DO UPDATE SET n = n + 1\",\n args: { k },\n });\n return n;\n } catch (_e) {\n return 0;\n }\n}\nasync function assignDealByLang(\n dealId: number,\n lang: string,\n pipelineId?: number,\n): Promise {\n const L = String(lang || \"\").trim().toUpperCase();\n const pool = POOL_BY_PIPELINE[Number(pipelineId) || 0] || LANG_MANAGERS[L] ||\n LANG_MANAGERS.RU;\n let rid = pool[0];\n if (pool.length > 1) {\n const load = new Map(pool.map((r) => [r, 0]));\n await Promise.all(SYNC_PIPELINES.map(async (p) => {\n try {\n const d = await spCrm(\"POST\", \"/deals/get-list\", {\n pipelineIds: [p],\n limit: 50,\n filter: [{\n name: \"stepId\",\n expression: \"neq\",\n value: String(INBOX_STEP[p] || 0),\n }],\n });\n for (const x of (d?.data || [])) {\n const r = Number(x.responsibleId);\n if ((x.status ?? 1) === 1 && load.has(r)) {\n load.set(r, (load.get(r) || 0) + 1);\n }\n }\n } catch (_e) { /* ignore a bad pipeline */ }\n }));\n const min = Math.min(...pool.map((r) => load.get(r) ?? 0));\n const tied = pool.filter((r) => (load.get(r) ?? 0) === min);\n rid = tied.length === 1\n ? tied[0]\n : tied[await rrNext(\"lang:\" + L) % tied.length];\n }\n const g = await spCrm(\"GET\", \"/deals/\" + dealId);\n const dl = g?.data || {};\n if (!dl.id) return { dealId, error: \"deal_not_found\" };\n if (Number(dl.responsibleId) === rid) {\n return { dealId, rid, lang: L, skipped: \"already\" };\n }\n await spCrm(\"PUT\", \"/deals/\" + dealId, {\n pipelineId: dl.pipelineId,\n status: dl.status ?? 1,\n stepId: dl.stepId,\n name: dl.name,\n price: dl.price ?? 0,\n currency: dl.currency || \"KZT\",\n responsibleId: rid,\n });\n return { dealId, lang: L, rid, from: Number(dl.responsibleId) || 0 };\n}\n\n// per-pipeline \"Чат\" (Link) attribute -> direct URL into the client's WhatsApp dialog, on whichever bot the chat lives on.\nconst CHAT_ATTR: Record = {\n 183193: 1117964,\n 183194: 1117965,\n 183195: 1117966,\n 183196: 1117967,\n 182841: 1117968,\n};\nconst SP_BOTS = [\"69974943d7855b67ca0aa73d\", \"69974b70bcc6ed11b20fd23f\"];\n\n// route -> pipeline/step/responsible/attribute-ids (2026-09-07 CRM snapshot).\nconst ROUTES: Record<\n string,\n {\n pipelineId: number;\n stepId: number;\n responsibleId: number;\n attrs: Record;\n }\n> = {\n support_hozku: {\n pipelineId: 183193,\n stepId: 637991,\n responsibleId: 9321750,\n attrs: {\n track_code: 1116646,\n business_line: 1116647,\n lang: 1116648,\n theme: 1116649,\n deal_status: 1116650,\n deadline: 1116651,\n intent: 1116652,\n },\n },\n support_posylki: {\n pipelineId: 183194,\n stepId: 637994,\n responsibleId: 9321750,\n attrs: {\n track_code: 1116665,\n business_line: 1116666,\n lang: 1116667,\n theme: 1116668,\n deal_status: 1116669,\n deadline: 1116670,\n intent: 1116671,\n },\n },\n sales: {\n pipelineId: 183195,\n stepId: 637997,\n responsibleId: 9321750,\n attrs: {\n track_code: 1116672,\n business_line: 1116673,\n lang: 1116674,\n theme: 1116675,\n deal_status: 1116676,\n deadline: 1116677,\n intent: 1116678,\n },\n },\n warehouse: {\n pipelineId: 183196,\n stepId: 638000,\n responsibleId: 9321750,\n attrs: {\n track_code: 1116679,\n business_line: 1116680,\n lang: 1116681,\n theme: 1116682,\n deal_status: 1116683,\n deadline: 1116684,\n intent: 1116685,\n },\n },\n accounting: {\n pipelineId: 182841,\n stepId: 636727,\n responsibleId: 9321750,\n attrs: {\n track_code: 1116658,\n business_line: 1116659,\n lang: 1116660,\n theme: 1116661,\n deal_status: 1116662,\n deadline: 1116663,\n intent: 1116664,\n },\n },\n};\nconst BL_MAP: Record = {\n hozku: \"Хозтовары\",\n posylki: \"Посылки\",\n \"ХОЗКУ\": \"Хозтовары\",\n \"Хозтовары\": \"Хозтовары\",\n \"Посылки\": \"Посылки\",\n};\nconst SP_WA_TYPE_ID = 5;\nconst ALA_API_BASE = \"https://backend.alatms.com\";\nconst CARGO_DONE_STATUSES = [\"TERMINAL_ISSUED\"];\nconst SLA_MINUTES = 30;\nfunction almatyDeadline(minutesFromNow: number): string {\n const iso = new Date(Date.now() + minutesFromNow * 60000 + 5 * 3600 * 1000)\n .toISOString();\n return iso.slice(0, 10) + \" \" + iso.slice(11, 16);\n}\n\n// \"Входящие\": throwaway tracking card (once/phone/day, all 5 pipelines); deleted on real escalation, else swept at 17:30.\nconst INBOX_STEP: Record = {\n 183193: 639352,\n 183194: 639353,\n 183195: 639354,\n 183196: 639355,\n 182841: 639356,\n};\nconst INBOX_RESPONSIBLE = 9501075; // Алия — she already just observes/triages\nlet inboxTableReady: Promise | null = null;\nfunction ensureInboxTable(): Promise {\n if (!inboxTableReady) {\n inboxTableReady = sqlite\n .execute(\n \"CREATE TABLE IF NOT EXISTS inbox_cards \" +\n \"(phone TEXT NOT NULL, day TEXT NOT NULL, pipeline_id INTEGER NOT NULL, \" +\n \"deal_id INTEGER NOT NULL, ts INTEGER NOT NULL, PRIMARY KEY (phone, pipeline_id))\",\n )\n .then(() =>\n sqlite.execute(\n \"CREATE TABLE IF NOT EXISTS inbox_cleanup (day TEXT PRIMARY KEY, ts INTEGER NOT NULL)\",\n )\n )\n .then(() => {})\n .catch((e) => {\n console.log(\"inbox_cards init failed\", String(e));\n inboxTableReady = null;\n });\n }\n return inboxTableReady ?? Promise.resolve();\n}\nfunction almatyDateStr(ms: number): string {\n // Asia/Almaty = UTC+5, no DST.\n return new Date(ms + 5 * 3600 * 1000).toISOString().slice(0, 10);\n}\n// call-center hours, Asia/Almaty: 09:00-17:30.\nfunction isCallCenterOpen(ms: number): boolean {\n const almaty = new Date(ms + 5 * 3600 * 1000);\n const mins = almaty.getUTCHours() * 60 + almaty.getUTCMinutes();\n return mins >= 9 * 60 && mins < 17 * 60 + 30;\n}\nasync function ensureInboxCard(phone: string): Promise {\n const digits = String(phone || \"\").replace(/[^\\d]/g, \"\");\n if (digits.length < 10) return { skipped: \"no_phone\" };\n try {\n await ensureInboxTable();\n const day = almatyDateStr(Date.now());\n const seen = await sqlite.execute({\n sql: \"SELECT 1 FROM inbox_cards WHERE phone = :p AND day = :d LIMIT 1\",\n args: { p: digits, d: day },\n });\n if (seen.rows && seen.rows[0]) return { skipped: \"already_today\" };\n\n async function resolveContact(): Promise {\n try {\n const tail = digits.slice(-10);\n const found = await spCrm(\"POST\", \"/contacts/get-list\", {\n phone: digits,\n limit: 20,\n });\n const list = found?.data?.list || found?.data || [];\n for (const c of Array.isArray(list) ? list : []) {\n const pj = JSON.stringify(c?.phones || []).replace(/\\D/g, \"\");\n if (pj.includes(tail)) return Number(c.id);\n }\n const made = await spCrm(\"POST\", \"/contacts\", {\n firstName: \"client_\" + digits,\n phones: [digits],\n messengers: [{ typeId: 5, login: digits }],\n responsibleId: INBOX_RESPONSIBLE,\n });\n return Number(made?.data?.id || made?.id || 0);\n } catch (e) {\n console.log(\"inbox contact resolve failed\", String(e));\n return 0;\n }\n }\n const [contactId, chatUrl] = await Promise.all([\n resolveContact(),\n chatUrlForPhone(digits).catch(() => \"\"),\n ]);\n\n const pids = Object.keys(INBOX_STEP).map(Number);\n const perPipeline = await Promise.all(pids.map(async (pid) => {\n try {\n const body: Record = {\n pipelineId: pid,\n stepId: INBOX_STEP[pid],\n responsibleId: INBOX_RESPONSIBLE,\n name: \"Входящее · \" + digits + \" · \" + day,\n };\n if (contactId) body.contact = [contactId];\n const r = await spCrm(\"POST\", \"/deals\", body);\n const id = r?.data?.id || r?.id;\n if (!id) return null;\n if (chatUrl && CHAT_ATTR[pid]) {\n await spCrm(\"POST\", \"/deals/\" + id + \"/attributes\", {\n attributeId: CHAT_ATTR[pid],\n value: chatUrl,\n }).catch((e) =>\n console.log(\"inbox chat link failed\", pid, String(e))\n );\n }\n await sqlite.execute({\n sql:\n \"INSERT INTO inbox_cards (phone, day, pipeline_id, deal_id, ts) VALUES \" +\n \"(:p, :d, :pid, :did, :t) ON CONFLICT(phone, pipeline_id) DO UPDATE SET \" +\n \"day = :d, deal_id = :did, ts = :t\",\n args: { p: digits, d: day, pid, did: id, t: Date.now() },\n });\n return id as number;\n } catch (e) {\n console.log(\"inbox card create failed\", pid, String(e));\n return null;\n }\n }));\n const created = perPipeline.filter((x): x is number => x != null);\n return { phone: digits, day, contactId, chatUrl: !!chatUrl, created };\n } catch (e) {\n return { error: String(e) };\n }\n}\nasync function deleteInboxCards(phone: string): Promise {\n const digits = String(phone || \"\").replace(/[^\\d]/g, \"\");\n if (digits.length < 10) return { skipped: \"no_phone\" };\n try {\n await ensureInboxTable();\n const r = await sqlite.execute({\n sql: \"SELECT deal_id FROM inbox_cards WHERE phone = :p\",\n args: { p: digits },\n });\n const ids = (r.rows || []).map((row) => Number((row as unknown[])[0]));\n const outcomes = await Promise.all(ids.map(async (id) => {\n try {\n await spCrm(\"DELETE\", \"/deals/\" + id);\n return true;\n } catch (_e) {\n return false; // deal may already be gone\n }\n }));\n const deleted = outcomes.filter(Boolean).length;\n await sqlite.execute({\n sql: \"DELETE FROM inbox_cards WHERE phone = :p\",\n args: { p: digits },\n });\n return { phone: digits, deleted };\n } catch (e) {\n return { error: String(e) };\n }\n}\nasync function cleanupInboxCards(): Promise {\n const now = Date.now();\n const almaty = new Date(now + 5 * 3600 * 1000);\n const hour = almaty.getUTCHours();\n const minute = almaty.getUTCMinutes();\n if (hour < 17 || (hour === 17 && minute < 30)) return { skipped: \"not_yet\" };\n try {\n await ensureInboxTable();\n const day = almatyDateStr(now);\n const done = await sqlite.execute({\n sql: \"SELECT 1 FROM inbox_cleanup WHERE day = :d\",\n args: { d: day },\n });\n if (done.rows && done.rows[0]) return { skipped: \"already_done_today\" };\n const r = await sqlite.execute(\"SELECT phone, deal_id FROM inbox_cards\");\n let deleted = 0;\n const errors: string[] = [];\n for (const row of (r.rows || []) as unknown[][]) {\n const id = Number(row[1]);\n try {\n await spCrm(\"DELETE\", \"/deals/\" + id);\n deleted++;\n } catch (e) {\n errors.push(id + \":\" + String(e));\n }\n }\n await sqlite.execute(\"DELETE FROM inbox_cards\");\n await sqlite.execute({\n sql:\n \"INSERT INTO inbox_cleanup (day, ts) VALUES (:d, :t) ON CONFLICT(day) DO NOTHING\",\n args: { d: day, t: now },\n });\n return { day, deleted, errors };\n } catch (e) {\n return { error: String(e) };\n }\n}\n\nasync function spWaGet(path: string): Promise {\n const tok = await spToken();\n const r = await fetch(SP_API + path, {\n headers: { Authorization: \"Bearer \" + tok },\n });\n return r.json().catch(() => ({}));\n}\nfunction chatUrlFromContact(c: any): string {\n const ms = Array.isArray(c?.messengers) ? c.messengers : [];\n const withUrl = ms.filter((m: any) => m && m.chatbotUrl && m.botId);\n if (!withUrl.length) return \"\";\n withUrl.sort((a: any, b: any) =>\n a.isMainChatbot === b.isMainChatbot ? 0 : a.isMainChatbot ? -1 : 1\n );\n return String(withUrl[0].chatbotUrl || \"\");\n}\n// local phone->chat index for partial search — SendPulse's getByPhone is exact-match only.\nlet phoneDirTableReady: Promise | null = null;\nfunction ensurePhoneDirTable(): Promise {\n if (!phoneDirTableReady) {\n phoneDirTableReady = sqlite\n .execute(\n \"CREATE TABLE IF NOT EXISTS phone_dir (phone TEXT PRIMARY KEY, bot TEXT NOT NULL, wa_id TEXT NOT NULL, ts INTEGER NOT NULL)\",\n )\n .then(() => {})\n .catch((e) => {\n console.log(\"phone_dir init failed\", String(e));\n phoneDirTableReady = null;\n });\n }\n return phoneDirTableReady ?? Promise.resolve();\n}\nasync function rememberPhoneDir(\n phone: string,\n bot: string,\n waId: string,\n): Promise {\n if (phone.length < 10) return;\n try {\n await ensurePhoneDirTable();\n await sqlite.execute({\n sql:\n \"INSERT INTO phone_dir (phone, bot, wa_id, ts) VALUES (:p, :b, :w, :t) \" +\n \"ON CONFLICT(phone) DO UPDATE SET bot = :b, wa_id = :w, ts = :t\",\n args: { p: phone, b: bot, w: waId, t: Date.now() },\n });\n } catch (e) {\n console.log(\"rememberPhoneDir failed\", String(e));\n }\n}\nasync function searchPhoneDir(\n partial: string,\n): Promise<{ phone: string; bot: string; id: string }[]> {\n try {\n await ensurePhoneDirTable();\n const r = await sqlite.execute({\n sql:\n \"SELECT phone, bot, wa_id FROM phone_dir WHERE phone LIKE :q ORDER BY ts DESC LIMIT 20\",\n args: { q: \"%\" + partial + \"%\" },\n });\n return ((r.rows || []) as unknown[][]).map((row) => ({\n phone: String(row[0]),\n bot: String(row[1]),\n id: String(row[2]),\n }));\n } catch (e) {\n console.log(\"searchPhoneDir failed\", String(e));\n return [];\n }\n}\nfunction chatUrlFrom(bot: string, id: string): string {\n return \"https://login.sendpulse.com/messengers/chats/\" + bot +\n \"/contacts/all/\" + id + \"/\";\n}\nasync function resolveWaContact(\n phone: string,\n): Promise<{ bot: string; id: string } | null> {\n const digits = String(phone || \"\").replace(/[^\\d]/g, \"\");\n if (digits.length < 10) return null;\n const hits = await Promise.all(SP_BOTS.map(async (bot) => {\n try {\n const d = await spWaGet(\n \"/whatsapp/contacts/getByPhone?bot_id=\" + bot + \"&phone=\" + digits,\n );\n const c = d?.data;\n if (c && c.id) {\n const key = String(c.last_activity_at || \"0000\") +\n (c.is_chat_opened ? \"_1\" : \"_0\");\n return { bot, id: String(c.id), key };\n }\n } catch (_e) { /* ignore this bot */ }\n return null;\n }));\n let best: { bot: string; id: string; key: string } | null = null;\n for (const h of hits) if (h && (!best || h.key > best.key)) best = h;\n if (best) await rememberPhoneDir(digits, best.bot, best.id);\n return best ? { bot: best.bot, id: best.id } : null;\n}\nasync function chatUrlForPhone(phone: string): Promise {\n const best = await resolveWaContact(phone);\n if (!best) return \"\";\n return chatUrlFrom(best.bot, best.id);\n}\n// mirrors the CRM assignment onto the SendPulse chat (operator + mark-unread); `waContact` skips a redundant resolve.\nasync function syncChatOperator(\n phone: string,\n operatorId: number,\n waContact?: { bot: string; id: string } | null,\n): Promise {\n if (!operatorId) return { skipped: \"no_operator\" };\n const c = waContact !== undefined ? waContact : await resolveWaContact(phone);\n if (!c) return { skipped: \"no_chat_yet\" };\n const tok = await spToken();\n const [assign, unread] = await Promise.all([\n fetch(SP_API + \"/whatsapp/contacts/operators/assign\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n Authorization: \"Bearer \" + tok,\n },\n body: JSON.stringify({ contact_id: c.id, operator_id: operatorId }),\n }).then((r) => r.json()).catch((e) => ({ error: String(e) })),\n fetch(SP_API + \"/whatsapp/contacts/mark-unread?contact_id=\" + c.id, {\n method: \"PUT\",\n headers: { Authorization: \"Bearer \" + tok },\n }).then((r) => r.json()).catch((e) => ({ error: String(e) })),\n ]);\n return { bot: c.bot, contact_id: c.id, operatorId, assign, unread };\n}\nasync function fillChatLink(\n dealId: number,\n pipelineId: number,\n contact?: any,\n phone?: string,\n waContact?: { bot: string; id: string } | null,\n): Promise {\n const attrId = CHAT_ATTR[pipelineId];\n if (!attrId) return { skipped: \"no_attr_for_pipeline\" };\n let url = contact ? chatUrlFromContact(contact) : \"\";\n if (!url && waContact !== undefined) {\n url = waContact\n ? \"https://login.sendpulse.com/messengers/chats/\" + waContact.bot +\n \"/contacts/all/\" + waContact.id + \"/\"\n : \"\";\n } else if (!url) {\n url = await chatUrlForPhone(\n phone || (contact?.phones?.[0]?.phone) || \"\",\n );\n }\n if (!url) return { skipped: \"no_chat_yet\" };\n try {\n await spCrm(\"POST\", \"/deals/\" + dealId + \"/attributes\", {\n attributeId: attrId,\n value: url,\n });\n return { dealId, url };\n } catch (_e) {\n try {\n await spCrm(\"PUT\", \"/deals/\" + dealId + \"/attributes/\" + attrId, {\n value: url,\n });\n return { dealId, url, via: \"put\" };\n } catch (e) {\n return { dealId, error: String(e) };\n }\n }\n}\n\n// SendPulse CRM business logic, ported in-process from the old Apps Script (variable up to ~19s live).\nfunction matchContact(searchData: any, digitsPhone: string): number | null {\n const list = searchData?.data?.list || searchData?.data || [];\n const tail = digitsPhone.slice(-10);\n for (const c of Array.isArray(list) ? list : []) {\n if (JSON.stringify(c.phones || []).replace(/[^\\d]/g, \"\").includes(tail)) {\n return c.id;\n }\n }\n return null;\n}\nasync function createContact(\n phone: string,\n name: string | undefined,\n responsibleId: number,\n): Promise {\n const r = await spCrm(\"POST\", \"/contacts\", {\n firstName: name || (\"client_\" + phone.slice(-10)),\n phones: [phone],\n messengers: [{ typeId: SP_WA_TYPE_ID, login: phone }],\n responsibleId,\n });\n return r?.data?.id || r?.id || null;\n}\nasync function findOrCreateContact(\n phone: string,\n name: string | undefined,\n responsibleId: number,\n): Promise {\n const f = await spCrm(\"POST\", \"/contacts/get-list\", { phone, limit: 20 });\n return matchContact(f, phone) ||\n await createContact(phone, name, responsibleId);\n}\n// contact-search and open-deal-search are independent — run together via Promise.all, not one after another.\nasync function checkOpenDeal(rb: any): Promise {\n const phone = String(rb.phone || \"\").replace(/[^\\d]/g, \"\");\n let contactId = rb.contact_id;\n let deals: any[];\n const dealQuery = {\n phone,\n pipelineIds: SYNC_PIPELINES,\n limit: 50,\n sortBy: { fieldName: \"createdAt\", direction: \"desc\" },\n };\n if (contactId) {\n deals = (await spCrm(\"POST\", \"/deals/get-list\", dealQuery))?.data || [];\n } else {\n const [searchData, dealData] = await Promise.all([\n spCrm(\"POST\", \"/contacts/get-list\", { phone, limit: 20 }),\n spCrm(\"POST\", \"/deals/get-list\", dealQuery),\n ]);\n contactId = matchContact(searchData, phone) ||\n await createContact(phone, rb.contact_name, 9321750);\n deals = dealData?.data || [];\n }\n let open: any = null;\n for (const d of deals) {\n if (Number(d.status) === 1) {\n open = d;\n break;\n }\n }\n return {\n ok: true,\n contact_id: contactId || null,\n hasOpen: !!open,\n dealId: open ? open.id : null,\n pipelineId: open ? open.pipelineId : null,\n dealName: open ? open.name : null,\n };\n}\nfunction dealAttr(\n id: number | undefined,\n val: unknown,\n out: { attributeId: number; value: string }[],\n) {\n if (id && val !== undefined && val !== null && String(val) !== \"\") {\n out.push({ attributeId: id, value: String(val) });\n }\n}\nasync function createDeal(rb: any): Promise {\n const route = ROUTES[rb.route];\n if (!route) {\n return {\n ok: false,\n error: 'route \"' + rb.route + '\" не настроен',\n routes: Object.keys(ROUTES),\n };\n }\n const phone = String(rb.phone || \"\").replace(/[^\\d]/g, \"\");\n const contactId = rb.contact_id ||\n await findOrCreateContact(phone, rb.contact_name, route.responsibleId);\n const deadline = almatyDeadline(SLA_MINUTES);\n const track = rb.track_code || (rb.slots && rb.slots.track_code) || \"\";\n const lang = String(rb.lang || \"\").toUpperCase();\n const bl = BL_MAP[rb.business_line] || \"\";\n const dealStatus = rb.deal_status || (rb.is_repeat ? \"вторичка\" : \"первичка\");\n const attributes: { attributeId: number; value: string }[] = [];\n dealAttr(route.attrs.track_code, track, attributes);\n dealAttr(route.attrs.business_line, bl, attributes);\n dealAttr(route.attrs.lang, lang, attributes);\n dealAttr(route.attrs.theme, rb.theme, attributes);\n dealAttr(route.attrs.deal_status, dealStatus, attributes);\n dealAttr(route.attrs.deadline, deadline, attributes);\n dealAttr(route.attrs.intent, rb.intent, attributes);\n const nm = rb.name ||\n ((bl || \"ALA\") + \" · \" + (rb.intent || \"обращение\") +\n (track ? \" · \" + track : \"\") + \" · \" + phone.slice(-10));\n const payload: any = {\n pipelineId: route.pipelineId,\n stepId: route.stepId,\n responsibleId: route.responsibleId,\n name: nm.slice(0, 255),\n attributes,\n };\n if (contactId) payload.contact = [contactId];\n const r = await spCrm(\"POST\", \"/deals\", payload);\n const id = r?.data?.id || r?.id;\n if (!id) {\n return { ok: false, error: \"SendPulse create deal failed\", response: r };\n }\n const note: string[] = [];\n if (rb.handoff_summary) note.push(rb.handoff_summary);\n if (rb.first_message) note.push(\"Сообщение клиента: \" + rb.first_message);\n if (note.length) {\n await spCrm(\"POST\", \"/deals/\" + id + \"/comments\", {\n message: note.join(\"\\n\"),\n }).catch(() => {});\n }\n return {\n ok: true,\n dealId: id,\n pipelineId: route.pipelineId,\n contact_id: contactId || null,\n deadline,\n };\n}\nasync function attachNote(rb: any): Promise {\n if (!rb.dealId) return { ok: false, error: \"dealId обязателен\" };\n await spCrm(\"POST\", \"/deals/\" + rb.dealId + \"/comments\", {\n message: rb.message || \"\",\n });\n return { ok: true };\n}\nasync function routeDeal(rb: any): Promise {\n let p = rb;\n if (rb.payload) {\n try {\n const extra = typeof rb.payload === \"string\"\n ? JSON.parse(rb.payload)\n : rb.payload;\n p = { ...rb };\n for (const k in extra) {\n if (extra[k] !== undefined && extra[k] !== null && extra[k] !== \"\") {\n p[k] = extra[k];\n }\n }\n } catch (_e) { /* payload not JSON */ }\n }\n if (!p.route) return { ok: false, error: \"route обязателен\" };\n const chk = await checkOpenDeal({\n phone: p.phone,\n contact_name: p.contact_name,\n });\n if (chk.hasOpen && chk.dealId) {\n const msg: string[] = [];\n if (p.handoff_summary) msg.push(p.handoff_summary);\n if (p.first_message) msg.push(\"Сообщение клиента: \" + p.first_message);\n const note = (p.intent ? \"[\" + p.intent + \"] \" : \"\") +\n (msg.join(\"\\n\") || \"повторное обращение\");\n await attachNote({ dealId: chk.dealId, message: note });\n return {\n ok: true,\n action: \"attached\",\n dealId: chk.dealId,\n pipelineId: chk.pipelineId,\n contact_id: chk.contact_id,\n deal_status: \"вторичка\",\n };\n }\n const c = await createDeal({\n ...p,\n contact_id: chk.contact_id,\n deal_status: \"первичка\",\n });\n if (!c.ok) return c;\n c.action = \"created\";\n c.deal_status = \"первичка\";\n return c;\n}\nasync function spCheck(): Promise {\n const pipes = (await spCrm(\"GET\", \"/pipelines\"))?.data || [];\n return {\n ok: true,\n pipelines: pipes.map((p: any) => ({\n id: p.id,\n name: p.name,\n steps: (p.steps || []).map((s: any) => ({\n id: s.id,\n name: s.name,\n order: s.order,\n })),\n })),\n routes_configured: Object.keys(ROUTES),\n };\n}\n\n// shared escalation side-effects for a route_deal result: assign by language (skipped for \"attached\"), fill the \"Чат\" link,\n// mirror the manager onto the SendPulse chat, drop Входящие cards. Used by both handleAction and escalateMedia.\nasync function postRouteDeal(rb: any, rr: any): Promise {\n if (!rr || !rr.dealId) return;\n const phone = String(rb.phone || \"\");\n const waContactP = resolveWaContact(phone);\n const deleteInboxP = deleteInboxCards(phone).catch((e) => ({\n error: String(e),\n }));\n\n let managerId = 0;\n if (rr.action !== \"attached\") {\n let lang = String(rb.lang || \"\");\n try {\n const pl = typeof rb.payload === \"string\"\n ? JSON.parse(rb.payload)\n : (rb.payload || {});\n lang = pl.lang || pl.language || lang;\n } catch (_p) { /* payload not JSON */ }\n const a = await assignDealByLang(\n Number(rr.dealId),\n lang,\n Number(rr.pipelineId),\n )\n .catch((e) => ({ error: String(e) }));\n console.log(\"APPS assignByLang\", JSON.stringify(a));\n managerId = Number((a as any)?.rid) || 0;\n if (rr.pipelineId) {\n const cl = await fillChatLink(\n Number(rr.dealId),\n Number(rr.pipelineId),\n undefined,\n phone,\n await waContactP,\n ).catch((e) => ({ error: String(e) }));\n console.log(\"APPS fillChatLink\", JSON.stringify(cl));\n }\n } else {\n try {\n const g = await spCrm(\"GET\", \"/deals/\" + rr.dealId);\n managerId = Number(g?.data?.responsibleId) || 0;\n } catch (_e) { /* ignore */ }\n }\n if (managerId) {\n const so = await syncChatOperator(phone, managerId, await waContactP)\n .catch((e) => ({ error: String(e) }));\n console.log(\"APPS syncChatOperator\", JSON.stringify(so));\n }\n const dc = await deleteInboxP;\n console.log(\"APPS deleteInboxCards\", JSON.stringify(dc));\n}\n\n// media inbound bypasses MoonAI entirely and escalates straight to a manager; empty lang -> POOL_BY_PIPELINE's default pool.\nconst MEDIA_LABELS: Record = {\n audio: \"аудиосообщение\",\n voice: \"аудиосообщение\",\n image: \"изображение\",\n video: \"видео\",\n document: \"файл\",\n sticker: \"стикер\",\n};\nconst MEDIA_ACK_TEXT =\n \"Сұрағыңызды менеджерге жолдадым. Колл-орталық Алматы уақытымен 09:00-ден \" +\n \"17:30-ға дейін жұмыс істейді — менеджер сізбен жақын жұмыс уақытында \" +\n \"хабарласады.\\n\" +\n \"Передал(а) ваш вопрос менеджеру. Колл-центр работает с 09:00 до 17:30 \" +\n \"(Алматы) — с вами свяжутся в ближайшее рабочее время.\\n\" +\n \"已将您的问题转交给经理。呼叫中心工作时间为阿拉木图时间09:00至17:30——我们将在最近的工作时间与您联系。\";\nconst MEDIA_FOLLOWUP_WORKHOURS_TEXT =\n \"Сұрағыңызды менеджерге жолдадым, жақын арада хабарласады.\\n\" +\n \"Я уже передал(а) ваш вопрос менеджеру, он скоро подключится.\\n\" +\n \"已将您的问题转交给经理，他很快会与您联系。\";\nasync function escalateMedia(\n phone: string,\n mediaType: string,\n caption?: string,\n botId?: string,\n): Promise {\n const label = MEDIA_LABELS[mediaType] || \"вложение\";\n const note = \"Клиент прислал \" + label +\n \" — бот медиа не обрабатывает, нужна ручная проверка.\" +\n (caption ? \" Подпись: «\" + caption.slice(0, 200) + \"».\" : \"\");\n const digits = String(phone || \"\").replace(/[^\\d]/g, \"\");\n const rb: any = {\n action: \"route_deal\",\n route: \"support_posylki\",\n phone: digits,\n contact_name: digits ? \"client_\" + digits : undefined,\n payload: JSON.stringify({\n business_line: \"posylki\",\n lang: \"\",\n intent: \"media_\" + mediaType,\n handoff_summary: note,\n first_message: note,\n }),\n };\n // see checkOpenDeal's note in handleAction — clear Входящие first or route_deal mistakes it for an open deal.\n if (digits) {\n await deleteInboxCards(digits).catch((e) =>\n console.log(\"pre-route_deal inbox clear failed (media)\", String(e))\n );\n }\n let rr: any = {};\n try {\n rr = await routeDeal(rb);\n } catch (e) {\n return { error: String(e) };\n }\n console.log(\"MEDIA route_deal\", JSON.stringify(rr));\n await postRouteDeal(rb, rr).catch((e) =>\n console.log(\"postRouteDeal (media) failed\", String(e))\n );\n if (digits) await setMediaPending(digits);\n if (digits) {\n try {\n const tok = await spToken();\n const ackResp = await fetch(SP_API + \"/whatsapp/contacts/sendByPhone\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n Authorization: \"Bearer \" + tok,\n },\n body: JSON.stringify({\n bot_id: botId || Deno.env.get(\"SP_BOT_ID\"),\n phone: digits,\n message: { type: \"text\", text: { body: MEDIA_ACK_TEXT } },\n }),\n });\n console.log(\"MEDIA ack\", digits, \"->\", ackResp.status);\n } catch (e) {\n console.log(\"MEDIA ack failed\", String(e));\n }\n }\n return rr;\n}\n\n// ALA Cargo API (backend.alatms.com), same in-process port reasoning as above.\nlet alaTok = \"\";\nlet alaTokExp = 0;\nasync function alaToken(): Promise {\n if (alaTok && Date.now() < alaTokExp) return alaTok;\n const user = Deno.env.get(\"ALA_USERNAME\") || \"\";\n const r = await fetch(ALA_API_BASE + \"/api/auth/login/token\", {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\", \"X-Username\": user },\n body: JSON.stringify({\n username: user,\n password: Deno.env.get(\"ALA_PASSWORD\"),\n }),\n });\n const d = await r.json().catch(() => ({}));\n const token = d.jwtToken || d.token || \"\";\n if (!token) {\n throw new Error(\"ALA login failed: \" + JSON.stringify(d).slice(0, 200));\n }\n let ttl = 300;\n try {\n const b64 = token.split(\".\")[1].replace(/-/g, \"+\").replace(/_/g, \"/\");\n const padded = b64 + \"=\".repeat((4 - b64.length % 4) % 4);\n const bytes = Uint8Array.from(atob(padded), (c) => c.charCodeAt(0));\n const claims = JSON.parse(new TextDecoder().decode(bytes));\n if (claims.exp) {\n ttl = Math.min(\n 21600,\n Math.max(60, claims.exp - Math.floor(Date.now() / 1000) - 60),\n );\n }\n } catch (_e) { /* keep default ttl */ }\n alaTok = token;\n alaTokExp = Date.now() + ttl * 1000;\n return alaTok;\n}\nasync function alaGet(\n path: string,\n params: Record,\n): Promise<{ code: number; body: any }> {\n const qs = new URLSearchParams(params).toString();\n const r = await fetch(ALA_API_BASE + path + (qs ? \"?\" + qs : \"\"), {\n headers: {\n Authorization: \"Bearer \" + await alaToken(),\n \"X-Username\": Deno.env.get(\"ALA_USERNAME\") || \"\",\n },\n });\n const txt = await r.text();\n let body: any;\n try {\n body = JSON.parse(txt);\n } catch {\n body = txt;\n }\n return { code: r.status, body };\n}\nfunction mapLine(bagType: string): string | null {\n return bagType === \"HOUSEHOLD_GOODS\"\n ? \"hozku\"\n : bagType === \"PARCELS\"\n ? \"posylki\"\n : null;\n}\n// full bag field set preserved — only status_ru/text dropped, since fixCargo overwrites both anyway.\nasync function findCargo(rb: any): Promise {\n const track = rb.track || (rb.slots && rb.slots.track_code);\n const phone = rb.phone || (rb.slots && rb.slots.phone);\n const includeIssued = rb.include_issued === true;\n let r: { code: number; body: any };\n let source: string;\n if (track) {\n source = \"by-track\";\n r = await alaGet(\"/api/call-center/bags/by-track\", {\n track: String(track).trim(),\n });\n } else if (phone) {\n source = \"by-recipient\";\n r = await alaGet(\"/api/call-center/bags/by-recipient\", {\n recipientNumber: String(phone).replace(/[^\\d]/g, \"\"),\n });\n } else {\n return { ok: false, error: \"нужен track или phone\" };\n }\n if (r.code < 200 || r.code >= 300) {\n return { ok: false, error: \"ALA API \" + r.code, source, response: r.body };\n }\n\n const arr = Array.isArray(r.body)\n ? r.body\n : Array.isArray(r.body?.bags)\n ? r.body.bags\n : Array.isArray(r.body?.data)\n ? r.body.data\n : Array.isArray(r.body?.content)\n ? r.body.content\n : [];\n const all = arr.map((b: any) => ({\n track: b.foreignNumber || \"\",\n places: b.count,\n status: b.status || \"\",\n bag_type: b.bagType || \"\",\n business_line: mapLine(b.bagType),\n warehouse: b.warehouseName || \"\",\n weight_kg: b.actualWeight != null ? b.actualWeight : b.declaredWeight,\n cost_usd: b.totalCostUsd,\n fragile: !!b.isFragile,\n pallet: !!b.isPallet,\n }));\n const active = all.filter((b: any) =>\n !CARGO_DONE_STATUSES.includes(b.status)\n );\n const list = source === \"by-recipient\" && !includeIssued ? active : all;\n const shown = list.slice(0, 25);\n const statusSummary: Record = {};\n for (const b of all) {\n statusSummary[b.status] = (statusSummary[b.status] || 0) + 1;\n }\n const lines = new Set(list.map((b: any) => b.business_line).filter(Boolean));\n\n return {\n ok: true,\n source,\n found: list.length > 0,\n total: all.length,\n active: active.length,\n shown: shown.length,\n business_line: lines.size === 1 ? [...lines][0] : null,\n status_summary: statusSummary,\n bags: shown,\n };\n}\n\nconst CARGO_STATUS_RU: Record = {\n CREATED: \"Создан\",\n RECEIVED: \"Получен\",\n LOADED: \"Загружен\",\n DISPATCHED: \"Отправлен\",\n TRANSIT_RECEIVED: \"Получен на транзите\",\n TRANSIT_ZONED: \"В зоне на транзите\",\n LOADED_TRANSIT: \"Загружен в транзит\",\n TRANSIT_DISPATCHED: \"Затаможка началась\",\n TRANSIT_CUSTOMS_CLEARED: \"Затаможка завершена\",\n TRANSIT_CUSTOMS_EXPORT_COMPLETED: \"Затаможка завершена\",\n CUSTOMS_CLEARED: \"Затаможка завершена\",\n IN_TRANSIT: \"В процессе транзита\",\n CUSTOMS_STARTED: \"Растаможка началась\",\n TERMINAL_CUSTOMS_STARTED: \"Растаможка началась\",\n CUSTOMS: \"Растаможка началась\",\n TO_WAREHOUSE: \"В пути на склад\",\n TERMINAL_DISPATCHED: \"В пути на склад\",\n ARRIVED: \"В пути на склад\",\n TERMINAL_RECEIVED: \"Получен на терминале\",\n TERMINAL_ZONED: \"В зоне терминала\",\n TERMINAL_ISSUED: \"Выдан\",\n RETURNED: \"Возврат\",\n CANCELLED: \"Отменён\",\n};\nfunction cargoStatusRu(code: string): string {\n if (!code) return \"статус уточняется\";\n return CARGO_STATUS_RU[code] || \"в обработке\";\n}\n\nconst cargoAnswerCache = new Map();\nconst CARGO_CACHE_TTL = 6 * 60 * 1000;\nfunction normTrack(s: string): string {\n return String(s || \"\").toUpperCase().replace(/[^A-Z0-9]/g, \"\");\n}\nfunction cacheCargoAnswer(track: string, answer: string) {\n const k = normTrack(track);\n if (k.length < 4 || !answer) return;\n cargoAnswerCache.set(k, { answer, ts: Date.now() });\n if (cargoAnswerCache.size > 500) {\n const cut = Date.now() - CARGO_CACHE_TTL;\n for (const [key, v] of cargoAnswerCache) {\n if (v.ts < cut) cargoAnswerCache.delete(key);\n }\n }\n}\n// returns the cached authoritative answer if the text looks like a cargo status, else null.\nconst CARGO_OVERRIDE_WINDOW = 100 * 1000;\nconst RE_STATUS =\n /(склад|статус|в пути|выдан|транзит|таможн|терминал|получен|отправлен|загружен|в зоне|не нашл|не найд|қойма|жолда|келді|тапсыр|кеден|仓库|清关|已发货|运输|已到)/i;\nconst RE_HANDOFF =\n /(передал|менеджер|уточните|напишите трек|проверьте номер|менеджерге|нақтылап|толық трек|经理|请提供)/i;\nfunction authoritativeCargoText(agentText: string): string | null {\n const t = String(agentText || \"\").trim();\n const looksLikeStatus = /груз[^.]{0,40}:/i.test(t) ||\n /[a-z0-9][a-z0-9-]{3,}\\s*(жүг|жүк)/i.test(t) ||\n /货物?\\s*[a-z0-9-]{3,}/i.test(t) ||\n RE_STATUS.test(t);\n if (!looksLikeStatus) return null;\n if (RE_HANDOFF.test(t)) return null;\n const tn = normTrack(t);\n const now = Date.now();\n for (const [k, v] of cargoAnswerCache) {\n if (now - v.ts > CARGO_CACHE_TTL) {\n cargoAnswerCache.delete(k);\n continue;\n }\n if (now - v.ts > CARGO_OVERRIDE_WINDOW) continue;\n if (tn.includes(k)) return v.answer === t ? null : v.answer;\n }\n return null;\n}\n\n// TERMINAL_* = bag reached the Almaty terminal; `warehouse` still holds the misleading China point.\nconst TERMINAL_STAGE = new Set([\n \"TERMINAL_RECEIVED\",\n \"TERMINAL_ZONED\",\n \"TERMINAL_ISSUED\",\n]);\nfunction bagLoc(b: any, multi: boolean): string {\n const st = String(b.status || \"\");\n if (st === \"TERMINAL_ISSUED\") return \"\";\n if (TERMINAL_STAGE.has(st)) {\n return multi\n ? \" (в Алматы, ожидает выдачи)\"\n : \" Груз в Алматы, ожидает выдачи.\";\n }\n if (!b.warehouse) return \"\";\n return multi ? \", склад \" + b.warehouse : \" Склад: \" + b.warehouse + \".\";\n}\n\nfunction fixCargo(o: any, reqTrack?: string): any {\n if (!o || (o.source !== \"by-track\" && o.source !== \"by-recipient\")) return o;\n const bags = Array.isArray(o.bags) ? o.bags : [];\n for (const b of bags) b.status_ru = cargoStatusRu(String(b.status || \"\"));\n if (o.ok === false) return o;\n if (!bags.length || o.found === false) {\n o.answer =\n \"По этому трек-коду ничего не нашлось. Проверьте номер, пожалуйста — или я передам вопрос менеджеру.\";\n o.text = o.answer;\n if (reqTrack) cacheCargoAnswer(reqTrack, o.answer);\n return o;\n }\n if (bags.length === 1) {\n const b = bags[0];\n o.answer = \"Груз \" + b.track + \": \" + b.status_ru + \".\" + bagLoc(b, false);\n } else {\n const parts = bags.map((b: any, i: number) =>\n \"мешок \" + (i + 1) + \" — \" + b.status_ru + bagLoc(b, true)\n );\n o.answer = \"Груз \" + (bags[0].track || \"\") + \" (\" + bags.length +\n \" мест): \" +\n parts.join(\"; \") + \".\";\n }\n o.text = o.answer;\n for (const b of bags) if (b.track) cacheCargoAnswer(b.track, o.answer);\n if (reqTrack) cacheCargoAnswer(reqTrack, o.answer);\n return o;\n}\n\n// dispatches every MoonAI action in-process — see the ALA/CRM ports above for why.\nasync function handleAction(\n req: Request,\n _inUrl: URL,\n body: string | undefined,\n): Promise {\n if (req.method === \"GET\") {\n return j({ ok: true, hint: \"POST JSON {action:...}\" });\n }\n\n let rb: any = {};\n try {\n rb = JSON.parse(body || \"{}\");\n if (rb && rb.inputs && typeof rb.inputs === \"object\") rb = rb.inputs;\n } catch (_e) {\n rb = {};\n }\n\n // route_deal arrives with an empty phone (MoonAI can't pass it) — recover via phoneForMessage, and force contact_name\n // to \"client_\" so it never falls back to a WhatsApp profile name.\n if (rb.route || rb.action === \"route_deal\") {\n let phone = String(rb.phone || \"\").replace(/[^\\d]/g, \"\");\n let firstMsg = \"\";\n try {\n const pl = typeof rb.payload === \"string\"\n ? JSON.parse(rb.payload)\n : (rb.payload || {});\n firstMsg = pl.first_message || \"\";\n if (!phone) phone = String(pl.phone || \"\").replace(/[^\\d]/g, \"\");\n } catch (_p) { /* payload not JSON */ }\n if (phone.length < 10) {\n const recovered = await phoneForMessage(firstMsg);\n if (recovered) phone = recovered;\n }\n if (phone.length >= 10) {\n rb.phone = phone;\n rb.contact_name = \"client_\" + phone;\n // checkOpenDeal has no Входящие filter — an open Входящие card would get mistaken for an existing deal.\n await deleteInboxCards(phone).catch((e) =>\n console.log(\"pre-route_deal inbox clear failed\", String(e))\n );\n }\n }\n\n let fcPhone = \"\";\n if (rb.action === \"find_cargo\") {\n fcPhone = String(rb.phone || \"\").replace(/[^\\d]/g, \"\");\n if (fcPhone.length < 10) {\n const rec = await phoneForMessage(\"\");\n if (rec && rec.length >= 10) {\n fcPhone = rec;\n rb.phone = fcPhone;\n }\n }\n }\n\n console.log(\"ACTION\", JSON.stringify(rb).slice(0, 400));\n\n let result: any;\n try {\n switch (rb.action) {\n case \"ping\":\n result = { ok: true, pong: true, ts: new Date().toISOString() };\n break;\n case \"sp_check\":\n result = await spCheck();\n break;\n case \"find_cargo\":\n result = fixCargo(\n await findCargo(rb),\n rb.track || (rb.slots && rb.slots.track_code) || \"\",\n );\n break;\n case \"route_deal\":\n result = await routeDeal(rb);\n break;\n case \"check_open_deal\":\n result = await checkOpenDeal(rb);\n break;\n case \"create_deal\":\n result = await createDeal(rb);\n break;\n case \"attach_note\":\n result = await attachNote(rb);\n break;\n default:\n result = { ok: false, error: \"unknown action: \" + rb.action };\n }\n } catch (e) {\n return j({ ok: false, error: String(e), stack: (e as Error)?.stack });\n }\n\n if (\n result?.source === \"by-track\" && result.found === false &&\n fcPhone.length >= 10\n ) {\n try {\n const p2 = await findCargo({ phone: fcPhone });\n if (\n p2 && p2.source === \"by-recipient\" && Array.isArray(p2.bags) &&\n p2.bags.length\n ) {\n const reqTrack = rb.track || (rb.slots && rb.slots.track_code) || \"\";\n const fixed = fixCargo(p2, \"\");\n fixed.answer = \"По трек-коду «\" + (reqTrack || \"—\") +\n \"» ничего не нашёл. По вашему номеру телефона: \" + fixed.answer;\n fixed.text = fixed.answer;\n if (reqTrack) cacheCargoAnswer(reqTrack, fixed.answer);\n result = fixed;\n console.log(\"find_cargo by-recipient fallback\", fcPhone);\n }\n } catch (e) {\n console.log(\"by-recipient fallback failed\", String(e));\n }\n }\n\n if (rb.route || rb.action === \"route_deal\") {\n await postRouteDeal(rb, result).catch((e) =>\n console.log(\"postRouteDeal failed\", String(e))\n );\n }\n\n console.log(\"ACTION RESP\", JSON.stringify(result).slice(0, 800));\n return j(result);\n}\n\nexport default async function (req: Request): Promise {\n if (req.method === \"OPTIONS\") {\n return new Response(null, {\n headers: {\n \"Access-Control-Allow-Origin\": \"*\",\n \"Access-Control-Allow-Methods\": \"POST, GET, OPTIONS\",\n \"Access-Control-Allow-Headers\": \"Content-Type, X-API-Key\",\n },\n });\n }\n\n const inUrl = new URL(req.url);\n const path = inUrl.pathname.replace(/\\/+$/, \"\").toLowerCase();\n const body = req.method === \"GET\" || req.method === \"HEAD\"\n ? undefined\n : await req.text();\n\n try {\n if (path === \"/inbound\") return await handleInbound(body ?? \"\");\n if (path === \"/outbound\") return await handleOutbound(body ?? \"\");\n if (path === \"/privacy\") {\n return new Response(PRIVACY_HTML, {\n headers: { \"Content-Type\": \"text/html; charset=utf-8\" },\n });\n }\n if (path === \"/sync-responsible\") {\n const tok = inUrl.searchParams.get(\"token\") ||\n req.headers.get(\"x-sync-token\") || \"\";\n if (tok !== Deno.env.get(\"SHARED_SECRET\")) {\n return j({ ok: false, error: \"forbidden\" }, 403);\n }\n const sync = await syncResponsible();\n // piggy-backs on the same 15-min cron; cleanupInboxCards self-throttles to once/day.\n const inboxCleanup = await cleanupInboxCards().catch((e) => ({\n error: String(e),\n }));\n return j({ ...sync, inboxCleanup });\n }\n if (path === \"/find-chat\") {\n // used by the SendPulse Helper extension's search box — SendPulse's own \"Чаты\" search only matches the display name.\n const tok = inUrl.searchParams.get(\"token\") || \"\";\n if (tok !== Deno.env.get(\"SHARED_SECRET\")) {\n return j({ ok: false, error: \"forbidden\" }, 403);\n }\n const digits = (inUrl.searchParams.get(\"phone\") || \"\").replace(\n /[^\\d]/g,\n \"\",\n );\n if (digits.length < 4) return j({ ok: false, error: \"too_short\" }, 400);\n\n if (digits.length >= 10) {\n const url = await chatUrlForPhone(digits).catch(() => \"\");\n if (url) return j({ ok: true, url });\n }\n\n const hits = await searchPhoneDir(digits);\n if (!hits.length) return j({ ok: false, error: \"not_found\" }, 404);\n if (hits.length === 1) {\n return j({ ok: true, url: chatUrlFrom(hits[0].bot, hits[0].id) });\n }\n return j({\n ok: true,\n multiple: true,\n matches: hits.map((h) => ({\n phone: h.phone,\n url: chatUrlFrom(h.bot, h.id),\n })),\n });\n }\n if (path === \"/reset\") {\n const tok = inUrl.searchParams.get(\"token\") ||\n req.headers.get(\"x-sync-token\") || \"\";\n if (tok !== Deno.env.get(\"SHARED_SECRET\")) {\n return j({ ok: false, error: \"forbidden\" }, 403);\n }\n const phones = (inUrl.searchParams.get(\"phones\") || \"\")\n .split(/[,\\s]+/).map((p) => p.replace(/[^\\d]/g, \"\")).filter((p) =>\n p.length >= 10\n );\n const done: string[] = [];\n try {\n await ensureSaltTable();\n await ensureMsgTable();\n await ensureMgrTable();\n for (const p of phones) {\n const salt = Date.now().toString(36) +\n Math.random().toString(36).slice(2, 6);\n await sqlite.execute({\n sql:\n \"INSERT INTO thread_salt (phone, salt, ts) VALUES (:p, :s, :t) \" +\n \"ON CONFLICT(phone) DO UPDATE SET salt = :s, ts = :t\",\n args: { p, s: salt, t: Date.now() },\n });\n await sqlite.execute({\n sql: \"DELETE FROM mgr_active WHERE thread = :p\",\n args: { p },\n });\n await sqlite.execute({\n sql: \"DELETE FROM msg_phone WHERE phone = :p\",\n args: { p },\n });\n done.push(p + \"→\" + salt);\n }\n } catch (e) {\n return j({ ok: false, error: String(e), done });\n }\n console.log(\"RESET\", done.join(\" \"));\n return j({ ok: true, reset: done });\n }\n return await handleAction(req, inUrl, body);\n } catch (e) {\n console.log(\"ERR\", path, String(e));\n return j(\n { ok: false, error: \"handler_threw\", path, detail: String(e) },\n 500,\n );\n 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