Chesapeake Health Care — Pediatrics Voice AI Console

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\n \n\n

Test the agent live

Use this to hear exactly what a patient's family hears, before or during a review.

\n \n \n

\n\n

Today's Calls

Time

Patient

Age

Outcome

Reason

Integrations

\n\n

\n Every number above and every row here is computed from the same call log, currently three demo calls. Once the CRM and calendar integrations are wired to a live endpoint, real calls populate this automatically, no separate step.\n

\n\n\n

\n \n\n

Speed to answer — from discovery notes, not live

7 min

0:00

Average hold time before vs. with Sam answering instantly

\n\n

Containment rate — computed from today's log

—

Of today's calls resolved without a staff member picking up

\n\n

Why calls escalate — computed from today's log

Understanding the split matters for staffing the nurse line at peak.

\n\n

Network call volume — from discovery notes, not live

25–30k

Monthly calls network-wide this pilot line is scoped against

\n\n

Needs callback — computed from today's log

—

Calls that dropped before an outcome was reached, not yet followed up

\n\n

\n For a network handling 25,000–30,000 calls a month with staff stretched across 22 sites (from CHC's discovery notes, not this demo's live data), every call Sam resolves without a hold is a call that isn't abandoned. Since CHC serves a high volume of Medicaid and uninsured patients, the families most likely to hang up after a long hold are often the ones with the fewest other options for care, so reducing abandonment isn't just an efficiency gain, it's an access one.\n

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Call Activity & Agent Monitoring

Test the agent live

Contact Center Performance

Speed to answer — from discovery notes, not live

Containment rate — computed from today's log

Why calls escalate — computed from today's log

Network call volume — from discovery notes, not live

Needs callback — computed from today's log

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