Chesapeake Health Care — Pediatrics Voice AI Console

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\n \n\n

Test the agent live

Use this to hear exactly what a patient's family hears, before or during a review.

\n \n \n

\n\n

\n \n

\n\n

Time

Patient

Age

Outcome

Integrations

\n \n

\n\n

\n This log and the stats above are computed from the same call data, currently the two demo calls. Once the CRM and calendar integrations are wired to a live endpoint, every real call from the agent populates this table and these numbers update automatically, no separate step.\n

\n\n\n

\n \n\n

Hold time

7 min

0:00

Average hold time before vs. with Sam answering instantly

\n\n

Self-service adoption — computed from today's call log

—

Of today's calls resolved without a staff member picking up

\n\n

Call volume this pilot line could absorb — from discovery notes, not live

25–30k

Monthly network-wide call volume Sam is built to handle without added hold time

\n\n

Escalation accuracy — computed from today's call log

—

Calls correctly routed to a nurse instead of being scheduled

\n\n

\n For a network handling 25,000–30,000 calls a month with staff stretched across 22 sites (from CHC's discovery notes, not this demo's live data), every call Sam resolves without a hold is a call that isn't abandoned. Since CHC serves a high volume of Medicaid and uninsured patients, the families most likely to hang up after a long hold are often the ones with the fewest other options for care, so reducing abandonment isn't just an efficiency gain, it's an access one.\n

\n\n\n\n\n\n`;\n return new Response(html, {\n status: 200,\n headers: { \"Content-Type\": \"text/html; charset=utf-8\" },\n });\n}","export default async function (req: Request) {\n const html = `\n\n\n\n\nChesapeake Health Care — Pediatrics Voice AI Console\n\n\n\n\n\n\n\n\n\n\n\n

\n \n\n

Test the agent live

Use this to hear exactly what a patient's family hears, before or during a review.

\n \n \n

\n\n

Today's Calls

Time

Patient

Age

Outcome

Reason

Integrations

\n\n

\n Every number above and every row here is computed from the same call log, currently three demo calls. Once the CRM and calendar integrations are wired to a live endpoint, real calls populate this automatically, no separate step.\n

\n\n\n

\n \n\n

Speed to answer — from discovery notes, not live

7 min

0:00

Average hold time before vs. with Sam answering instantly

\n\n

Containment rate — computed from today's log

—

Of today's calls resolved without a staff member picking up

\n\n

Why calls escalate — computed from today's log

Understanding the split matters for staffing the nurse line at peak.

\n\n

Network call volume — from discovery notes, not live

25–30k

Monthly calls network-wide this pilot line is scoped against

\n\n

Needs callback — computed from today's log

—

Calls that dropped before an outcome was reached, not yet followed up

\n\n

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Call Activity & Agent Monitoring

Test the agent live

Contact Center Performance

Hold time

Self-service adoption — computed from today's call log

Call volume this pilot line could absorb — from discovery notes, not live

Escalation accuracy — computed from today's call log

Call Activity & Agent Monitoring

Test the agent live

Contact Center Performance

Speed to answer — from discovery notes, not live

Containment rate — computed from today's log

Why calls escalate — computed from today's log

Network call volume — from discovery notes, not live

Needs callback — computed from today's log

Diff · v8