Chesapeake Health Care — Pediatrics Voice AI Console

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\n \n\n

Test the agent live

Use this to hear exactly what a patient's family hears, before or during a review.

\n \n \n

\n\n

Calls today

Escalated to nurse line

Fully self-served, no staff time

\n\n

Time

Patient

Age

Outcome

Integrations

9:14 AM

Ella Martinez

7 yrs

Scheduled — Ortiz

\n Calendar ✓\n CRM ✓\n

9:31 AM

Noah Thompson

10 wks

Escalated — Nurse

\n CRM ✓\n

\n\n

\n This log shows today's two calls. Once the CRM and calendar integrations are wired to a live endpoint, every real call from the agent populates this table automatically.\n

\n\n\n

\n \n\n

Hold time

7 min

0:00

Average hold time before vs. with Sam answering instantly

\n\n

Self-service adoption

100%

Of today's calls resolved without a staff member picking up

\n\n

Call volume this pilot line could absorb

25–30k

Monthly network-wide call volume Sam is built to handle without added hold time

\n\n

Escalation accuracy

1 of 2

Calls correctly routed to a nurse instead of being scheduled

\n\n

\n For a network handling 25,000–30,000 calls a month with staff stretched across 22 sites, every call Sam resolves without a hold is a call that isn't abandoned. Since CHC serves a high volume of Medicaid and uninsured patients, the families most likely to hang up after a long hold are often the ones with the fewest other options for care, so reducing abandonment isn't just an efficiency gain, it's an access one.\n

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Call Activity & Agent Monitoring

Test the agent live

Contact Center Performance

Hold time

Self-service adoption

Call volume this pilot line could absorb

Escalation accuracy

Diff · v4