[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":10},"actionData","errors","root",{"_248":249,"_250":251},"routes/_app.x.$handle.$name",{"_104":103,"_32":50,"_113":94,"_27":114,"_13":14,"_115":-5,"_11":116,"_117":118,"_119":120,"_121":122,"_123":124,"_21":-5,"_125":-5,"_126":-5,"_127":25,"_128":129,"_130":64,"_131":-5,"_132":-5,"_133":134},"routes/_app.x.$handle.$name.branch.$branch.version.$version.diff",{"_11":12,"_13":14,"_15":16,"_17":-5,"_18":-5},"project",{"_48":49,"_32":50,"_37":51,"_52":-5,"_53":25,"_54":55,"_56":55,"_57":58,"_59":-5,"_18":60,"_61":62,"_63":64,"_65":-5,"_66":-5,"_67":68,"_69":70,"_71":72,"_73":74,"_75":76,"_77":-5,"_78":79,"_80":79,"_81":82,"_83":82,"_84":82,"_85":79,"_86":79,"_87":88,"_89":90,"_91":92,"_93":25},"version",15,"changes",[19,20],"aiChatInfo","userId",{"_21":42,"_23":-7,"_24":25,"_26":25,"_27":43,"_29":43},{"_21":22,"_23":-7,"_24":25,"_26":25,"_27":28,"_29":28},"file",{"_30":31,"_32":33,"_34":21,"_35":36,"_37":38,"_39":14,"_40":41,"_24":25},"previous","deleted",false,"deletedHere","path","skills/find-skills/SKILL.md","latestPath","fileId","01a03e0b-9f7e-7608-8dd2-505fed31f35b","name","SKILL.md","fileType","content","---\nname: find-skills\ndescription: Helps users discover and install agent skills when they ask questions like \"how do I do X\", \"find a skill for X\", \"is there a skill that can...\", or express interest in extending capabilities. This skill should be used when the user is looking for functionality that might exist as an installable skill.\n---\n\n# Find Skills\n\nThis skill helps you discover and install skills from the open agent skills ecosystem.\n\n## When to Use This Skill\n\nUse this skill when the user:\n- Asks \"how do I do X\" where X might be a common task with an existing skill\n- Says \"find a skill for X\" or \"is there a skill for X\"\n- Asks \"can you do X\" where X is a specialized capability\n- Expresses interest in extending agent capabilities\n- Wants to search for tools, templates, or workflows\n- Mentions they wish they had help with a specific domain\n\n## Skills CLI\n\nThe Skills CLI (`npx skills`) is the package manager for the open agent skills ecosystem.\n\nKey commands:\n- `npx skills find [query] [--owner ]`\n- `npx skills add `\n- `npx skills update`\n- `npx skills list`\n\nBrowse skills at: https://skills.sh/\n\n## Selection workflow\n\n1. Understand the domain, exact task, runtime and constraints.\n2. Check the skills.sh leaderboard first for established options.\n3. Search using specific keywords; try alternate terms when needed.\n4. Verify quality before recommending or installing:\n - prefer reputable/official sources such as vercel-labs, anthropics and microsoft;\n - consider install count and repository reputation;\n - inspect SKILL.md and any scripts/hooks before trusting them;\n - reject skills that request unnecessary secrets, excessive permissions, hidden network actions, destructive behavior, bypasses, spam, deceptive claims, or unverified execution authority.\n5. Compare the strongest candidates against the current system before installing. A new skill must materially improve capability, quality, reliability, safety or execution speed; do not install duplicates for collection's sake.\n6. Install only the selected skill and preserve provenance.\n7. Test the target agent after installation and record PASS/BLOCKED/NOT_VERIFIED accurately.\n\n## Typical commands\n\n```bash\nnpx skills find react performance\nnpx skills find pr review\nnpx skills find changelog\nnpx skills add -g -y\n```\n\n## IMPERIAL selection gate\n\nSearch is discovery, not trust. Candidate skill status must pass:\nSOURCE_REPUTATION -> CONTENT_REVIEW -> PERMISSION_MINIMIZATION -> DUPLICATE_CHECK -> COMPATIBILITY -> SANDBOX/TEST -> ADOPT_OR_REJECT.\n\nNever equate popularity with correctness. Never claim a skill is installed, working, or production-ready without runtime evidence.\n\nUpstream: vercel-labs/skills, skills/find-skills/SKILL.md\nReviewed source blob: a41bdd074bb587afd861332cf2f473f3154de4d7\n","createdAt",["D",1787747344256],"branchVersion","branchId","bc2e518e-2b7e-4a64-94ab-990e1ccfafe6",{"_30":44,"_32":45,"_34":46,"_35":-5,"_37":47,"_39":14,"_40":41,"_24":25},"skills/find-skills","01a03e0b-9f7e-7608-8dd2-4c8b1073b875","find-skills","directory",["D",1787747344256],"id","334cadf9-15a0-4745-9a77-0a6e1f937fb3","care-customer-success-24x7",["D",1787680024174],"deletedAt","legacyEnvVars","privacy","public","httpPrivacy","description","CARE NCA-007 customer success & account growth","imageUrl","fe39b163-4b50-466e-82d1-8bd01133e4b6","pinnedFileId","4e6f0de4-a0ad-11f1-a306-1607ee4eb77e","pinPreview",true,"pinMigrated","screenshotVersion","likeCount",0,"orgId","01a03585-eb44-758d-92a4-77db1a9a243c","tursoName","334cadf915a047459a770a6e1f937fb3","tursoHostname","334cadf915a047459a770a6e1f937fb3-val-town.aws-us-east-2.turso.io","tursoMeasuredAt",["D",1789510872811],"pinned","userPerm","r","valPerm","blobPerm","rw","emailPerm","sqlitePerm","projectPerm","telemetryPerm","user",{"_104":103,"_112":108},"org",{"_104":103,"_105":106,"_107":108,"_18":60,"_109":110,"_111":25},"branch",{"_13":14,"_32":94,"_48":41,"_95":49,"_96":-5,"_97":-5,"_98":-5,"_99":-5,"_100":-5,"_101":50,"_102":103},"isOwned","main","projectId","forkedBranchId","forkedBranchVersion","forkedProjectPrivacy","forkedProjectId","forkedProjectOrgId","projectName","userHandle","oromaskevic23","handle","displayName","Олександр Ромаскевич","avatar","https://lh3.googleusercontent.com/a/ACg8ocIo1MJ3hDjpQrinMIRok3d2YY1vpHgehs8m2u1_vc7pmFovRGI=s96-c","tier","free","canRestrictVals","profileImageUrl","branchName","","adoptOrgId",{"_48":49,"_32":50,"_37":243,"_52":-5,"_53":25,"_54":55,"_56":55,"_57":58,"_59":-5,"_18":60,"_61":62,"_63":64,"_65":-5,"_66":-5,"_67":68,"_69":70,"_71":72,"_73":74,"_75":244,"_77":-5,"_78":79,"_80":79,"_81":82,"_83":82,"_84":82,"_85":79,"_86":79,"_87":245,"_89":246,"_91":247,"_93":25},"tree",[184,191,192,193],"files",[184,185,186,187,188,189,190,191,192,193],"counts",{"_172":68,"_173":174,"_175":68,"_176":177,"_178":179},"contents",[135,136,137,138],"upstreamProject","upstreamBranch","emptyEnvVars","flags",[],"hasHttpFiles","grants","orgs","customDomains",{},{"_48":166,"_32":167,"_30":168,"_141":-5,"_40":41,"_39":169,"_143":64,"_37":170,"_13":68,"_34":46,"_35":-5,"_24":25,"_148":-5,"_27":171},{"_48":159,"_32":160,"_30":161,"_141":-5,"_40":41,"_39":162,"_143":64,"_37":163,"_13":68,"_34":21,"_35":164,"_24":25,"_148":-5,"_27":165},{"_48":151,"_32":152,"_30":153,"_141":-5,"_40":41,"_39":154,"_143":64,"_37":155,"_13":145,"_34":156,"_35":157,"_24":25,"_148":-5,"_27":158},{"_48":139,"_32":140,"_30":62,"_141":-5,"_40":41,"_39":142,"_143":64,"_37":144,"_13":145,"_34":146,"_35":147,"_24":25,"_148":149,"_27":150},"f2c648cf-5712-400d-b237-a48aa288a107","status.ts","parentId",13,"latest",["D",1787680410898],3,"http","import { sqlite } from \"https://esm.town/v/std/sqlite/main.ts\";\nexport default async function(){\n const q=await sqlite.execute(\"SELECT observed_at,payload FROM cycles ORDER BY id DESC LIMIT 1\");\n const row:any=q.rows?.[0]; const latest=row?.payload?JSON.parse(String(row.payload)):null;\n return Response.json({service:\"CARE 24/7 Customer Success & Account Growth\",agent:\"CARE\",agentId:\"NCA-CUSTOMER-SUCCESS-007\",state:\"ACTIVE_CONTROLLED_PILOT\",schedule:\"EVERY_15_MINUTES\",role:latest?.role??\"CUSTOMER_SUCCESS_AND_ACCOUNT_GROWTH\",autonomyTargetPct:latest?.autonomyTargetPct??90,skills:latest?.skills??[],metrics:latest?.metrics??{},accounts:latest?.accounts??[],truthBoundary:latest?.truthBoundary??null,autonomyBoundary:latest?.policy??null,pluginLayer:{salesPlugin:\"CONNECTED_CHATGPT_WORKSPACE_NOT_RUNTIME_BOUND\",directValTownCrmBridge:\"NOT_EMBEDDED\",reason:\"The Sales plugin is connected in ChatGPT, but no direct Sales-plugin tool bridge is exposed inside this Val Town runtime.\"},latestObservedAt:row?.observed_at??null},{headers:{\"cache-control\":\"no-store\"}})\n}","label","imperial-care-live",[140],"5ff50f83-5a2e-47a9-8b0c-19c95ced4983","care-cycle.ts","fbb090e6-a0ac-11f1-8357-1607ee4eb77e",14,["D",1787680488006],"interval","import { sqlite } from \"https://esm.town/v/std/sqlite/main.ts\";\n\nconst AGENT=\"CARE\";\nconst AGENT_ID=\"NCA-CUSTOMER-SUCCESS-007\";\nconst HUB=\"https://imperial-agent-dealroom.val.run/\";\nconst AUTONOMY=90;\nconst WON_STAGES=new Set([\"WON\",\"CLOSED_WON\",\"CONTRACTED\",\"PAID\",\"ACTIVE_CUSTOMER\"]);\nconst COMPLETE_DELIVERY=new Set([\"COMPLETE\",\"DELIVERED\",\"ACCEPTED\"]);\nconst SKILLS=[\"CUSTOMER_LIFECYCLE_MANAGEMENT\",\"SUCCESS_PLANNING\",\"ACCOUNT_HEALTH_SCORING\",\"ONBOARDING\",\"ADOPTION_TRACKING\",\"VOICE_OF_CUSTOMER\",\"QBR_PLANNING\",\"CHURN_RISK_DETECTION\",\"RENEWAL_MANAGEMENT\",\"EXPANSION_UPSELL_CROSSSELL\",\"SERVICE_RECOVERY\",\"REFERRAL_ADVOCACY\",\"ACCOUNT_GROWTH\",\"CRM_HYGIENE\"];\n\nfunction key(){return Deno.env.get(\"CARE_PRISM_KEY\")||Deno.env.get(\"CARE_PRISM_KEY_V2\")||\"\"}\nasync function hubGet(){const r=await fetch(HUB,{headers:{\"x-imperial-agent-key\":key(),\"user-agent\":\"CARE-NCA-007\"}});if(!r.ok)throw new Error(`HUB_GET_${r.status}`);return await r.json()}\nasync function hubPost(body:any){const r=await fetch(HUB,{method:\"POST\",headers:{\"content-type\":\"application/json\",\"x-imperial-agent-key\":key()},body:JSON.stringify(body)});if(!r.ok)throw new Error(`HUB_POST_${r.status}:${await r.text()}`);return await r.json()}\nfunction parse(x:any){try{return JSON.parse(String(x||\"{}\"))}catch{return {}}}\nfunction hoursSince(x:any){const t=Date.parse(String(x||\"\"));return Number.isFinite(t)?(Date.now()-t)/3600000:999999}\nfunction clamp(n:number){return Math.max(0,Math.min(100,Math.round(n)))}\n\nfunction verifiedCustomers(data:any){\n const deals=Array.isArray(data.deals)?data.deals:[];\n const rev=Array.isArray(data.revenueEvents)?data.revenueEvents:[];\n const accounts=new Set();\n for(const d of deals) if(WON_STAGES.has(String(d.stage||\"\").toUpperCase())) accounts.add(String(d.account));\n for(const r of rev) if(String(r.status||\"\").toUpperCase()===\"VERIFIED\" && Number(r.amount)>0 && r.account) accounts.add(String(r.account));\n return [...accounts].filter(Boolean);\n}\n\nfunction accountHealth(account:string,data:any){\n const deals=(data.deals||[]).filter((x:any)=>String(x.account)===account);\n const deliveries=(data.deliverables||[]).filter((x:any)=>String(x.account)===account && !String(x.delivery_key||\"\").startsWith(\"template:\"));\n const events=(data.customerSuccessEvents||[]).filter((x:any)=>String(x.account)===account);\n const rev=(data.revenueEvents||[]).filter((x:any)=>String(x.account)===account && String(x.status||\"\").toUpperCase()===\"VERIFIED\");\n let score=65;\n if(deals.some((x:any)=>WON_STAGES.has(String(x.stage||\"\").toUpperCase())))score+=10;\n if(deliveries.some((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase())))score+=10;\n if(rev.some((x:any)=>Number(x.amount)>0))score+=10;\n const recent=events.sort((a:any,b:any)=>String(b.created_at).localeCompare(String(a.created_at)))[0];\n if(recent){if(hoursSince(recent.created_at)<24*14)score+=5; if(String(recent.sentiment||\"\").toUpperCase()===\"NEGATIVE\")score-=25;}\n else score-=5;\n const stale=Math.min(...deals.map((x:any)=>hoursSince(x.updated_at)),...deliveries.map((x:any)=>hoursSince(x.updated_at)),999999);\n if(stale>24*30)score-=20; else if(stale>24*14)score-=10;\n const health=clamp(score);\n const lifecycle=health<45?\"AT_RISK\":deliveries.some((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase()))?\"DELIVERED_GROWTH\":deliveries.length?\"DELIVERY_ACTIVE\":\"ONBOARDING\";\n const expansion=health>=80&&deliveries.some((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase()))?\"ELIGIBLE_FOR_VALUE_REVIEW_NOT_AUTOMATIC_UPSELL\":\"NONE_VERIFIED\";\n const nextAction=health<45?\"RUN_SERVICE_RECOVERY_AND_EXECUTIVE_REVIEW\":lifecycle===\"DELIVERED_GROWTH\"?\"PREPARE_OUTCOME_REVIEW_AND_RENEWAL_EXPANSION_DISCOVERY\":\"BUILD_SUCCESS_PLAN_AND_CONFIRM_OUTCOMES\";\n return {account,healthScore:health,lifecycle,expansionSignal:expansion,nextAction,evidence:{wonDeals:deals.filter((x:any)=>WON_STAGES.has(String(x.stage||\"\").toUpperCase())).length,deliveries:deliveries.length,completedDeliveries:deliveries.filter((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase())).length,verifiedRevenueEvents:rev.length,csEvents:events.length,lastCsEvent:recent?.created_at??null}};\n}\n\nexport default async function(_interval:Interval){\n const observedAt=new Date().toISOString();\n await sqlite.execute(\"CREATE TABLE IF NOT EXISTS cycles(id INTEGER PRIMARY KEY AUTOINCREMENT,observed_at TEXT NOT NULL,payload TEXT NOT NULL)\");\n await sqlite.execute(\"CREATE TABLE IF NOT EXISTS state(key TEXT PRIMARY KEY,value TEXT NOT NULL)\");\n const data:any=await hubGet();\n const accounts=verifiedCustomers(data);\n const health=accounts.map(a=>accountHealth(a,data));\n const metrics={verifiedCustomers:accounts.length,healthy:health.filter(x=>x.healthScore>=70).length,watch:health.filter(x=>x.healthScore>=45&&x.healthScore<70).length,atRisk:health.filter(x=>x.healthScore<45).length,expansionEligible:health.filter(x=>x.expansionSignal!==\"NONE_VERIFIED\").length};\n const digest=JSON.stringify({accounts:health.map(x=>[x.account,x.healthScore,x.lifecycle,x.expansionSignal]),metrics});\n const prev=await sqlite.execute(\"SELECT value FROM state WHERE key='last_digest'\");\n const changed=String(prev.rows?.[0]?.value||\"\")!==digest;\n if(changed){\n for(const x of health){\n await hubPost({action:\"customer_account\",owner:AGENT,account:x.account,lifecycle:x.lifecycle,health_score:x.healthScore,renewal_date:null,expansion_signal:x.expansionSignal,evidence:x.evidence,next_action:x.nextAction});\n if(x.healthScore<45)await hubPost({action:\"message\",sender:AGENT,recipient:\"ATLAS\",kind:\"CUSTOMER_RISK_RECOVERY_BRIEF\",priority:\"HIGH\",payload:{observedAt,account:x.account,healthScore:x.healthScore,evidence:x.evidence,request:\"Review delivery evidence, unresolved blockers and recovery actions. Do not access private client systems without authorization.\"}});\n if(x.lifecycle===\"DELIVERED_GROWTH\")await hubPost({action:\"message\",sender:AGENT,recipient:\"CLOSER\",kind:\"EXPANSION_DISCOVERY_READY\",priority:\"NORMAL\",payload:{observedAt,account:x.account,healthScore:x.healthScore,rule:\"Do not upsell automatically. First confirm delivered value, stakeholder satisfaction and a new explicit need.\"}});\n }\n if(accounts.length===0)await hubPost({action:\"message\",sender:AGENT,recipient:\"CLOSER\",kind:\"CUSTOMER_SUCCESS_READINESS\",priority:\"NORMAL\",payload:{observedAt,verifiedCustomers:0,request:\"When a deal becomes genuinely WON/CONTRACTED/PAID, hand over stakeholder, promised outcomes, scope, commercial terms, delivery owner and next milestone to CARE.\"}});\n await hubPost({action:\"message\",sender:AGENT,recipient:\"PRISM\",kind:\"CUSTOMER_SUCCESS_METRICS\",priority:metrics.atRisk?\"HIGH\":\"NORMAL\",payload:{observedAt,metrics,health:health.map(x=>({account:x.account,healthScore:x.healthScore,lifecycle:x.lifecycle}))}});\n await sqlite.execute({sql:\"INSERT INTO state(key,value) VALUES('last_digest',?) ON CONFLICT(key) DO UPDATE SET value=excluded.value\",args:[digest]});\n }\n const payload={schema:\"ic.care.runtime.v1\",observedAt,agent:AGENT,agentId:AGENT_ID,role:\"CUSTOMER_SUCCESS_AND_ACCOUNT_GROWTH\",autonomyTargetPct:AUTONOMY,skills:SKILLS,metrics,accounts:health,truthBoundary:{customers:\"ONLY_WON_CONTRACTED_PAID_OR_VERIFIED_REVENUE_ACCOUNTS\",retention:\"NOT_COMPUTED_WITHOUT_COHORT_HISTORY\",nps:\"NOT_CLAIMED_WITHOUT_SURVEY_DATA\",expansion:\"DISCOVERY_SIGNAL_NOT_REVENUE\"},policy:{autonomous:[\"success-plan preparation\",\"health scoring\",\"onboarding checklist\",\"usage/adoption analysis when data exists\",\"QBR preparation\",\"feedback synthesis\",\"renewal preparation\",\"expansion hypothesis\",\"service-recovery planning\",\"CRM hygiene\"],approvalRequired:[\"binding commercial changes\",\"discounts/refunds\",\"contract renewal acceptance\",\"spend\",\"private client access\",\"production changes\"],prohibited:[\"fabricated customer satisfaction\",\"fabricated NPS\",\"fake testimonials\",\"pressure tactics\",\"automatic upsell without evidence\"]}};\n await sqlite.execute({sql:\"INSERT INTO cycles(observed_at,payload) VALUES(?,?)\",args:[observedAt,JSON.stringify(payload)]});\n console.log(JSON.stringify({ok:true,observedAt,agent:AGENT,role:payload.role,autonomyTargetPct:AUTONOMY,changed,metrics,accounts:health}));\n}",[152],"b666f15a-a4b3-474c-9a21-4f2ceda8a660","PROFESSIONAL-STACK.json","8c330554-a0ad-11f1-a50a-1607ee4eb77e",11,["D",1787680266706],"{\n \"schema\":\"ic.agent.professional-stack.v1\",\n \"agent\":\"CARE\",\n \"agentId\":\"NCA-CUSTOMER-SUCCESS-007\",\n \"autonomyTargetPct\":90,\n \"skills\":[\"customer-success-ops\",\"retention-expansion\",\"customer-onboarding\",\"account-health\",\"voice-of-customer\",\"QBR\",\"renewal-readiness\",\"expansion-planning\",\"escalation-management\",\"referral-readiness\"],\n \"plugins\":[\n {\"name\":\"Sales\",\"status\":\"SUGGESTED_FOR_CONNECTION\",\"purpose\":\"customer context, follow-up, pipeline, account planning, business cases\"},\n {\"name\":\"Zoho CRM\",\"status\":\"CANDIDATE_NOT_CONNECTED\",\"purpose\":\"CRM accounts, contacts, opportunities, tasks, lifecycle automation\"},\n {\"name\":\"monday.com\",\"status\":\"CANDIDATE_NOT_CONNECTED\",\"purpose\":\"customer onboarding, milestones, ownership, delivery and renewal workflows\"}\n ],\n \"truthBoundary\":\"A prospect is never treated as a customer without a verified won/paid/customer-stage event.\"\n}",[160],"6e0633ae-5088-4074-88d2-25fdcdcdd17a","skills","5c41cefc-a0ad-11f1-9a23-1607ee4eb77e",5,["D",1787680186262],[167],"pulls","branches",1,"forks","envVars",{"_180":182,"_183":68},"connections",{"_180":68,"_181":68},"count","unfilledCount",2,"emptyCount",{"_48":166,"_32":167,"_30":168,"_141":-5,"_40":41,"_39":169,"_143":64,"_37":240,"_13":68,"_34":46,"_35":-5,"_24":25,"_148":-5,"_195":241,"_27":242},{"_48":235,"_32":234,"_30":228,"_141":168,"_40":41,"_39":236,"_143":64,"_37":237,"_13":68,"_34":46,"_35":-5,"_24":25,"_148":-5,"_195":238,"_27":239},{"_48":226,"_32":33,"_30":227,"_141":228,"_40":41,"_39":229,"_143":64,"_37":230,"_13":68,"_34":21,"_35":231,"_24":25,"_148":-5,"_195":232,"_27":233},{"_48":222,"_32":45,"_30":44,"_141":168,"_40":41,"_39":14,"_143":64,"_37":223,"_13":68,"_34":46,"_35":-5,"_24":25,"_148":-5,"_195":224,"_27":225},{"_48":218,"_32":33,"_30":31,"_141":44,"_40":41,"_39":14,"_143":64,"_37":219,"_13":68,"_34":21,"_35":36,"_24":25,"_148":-5,"_195":220,"_27":221},{"_48":213,"_32":212,"_30":206,"_141":168,"_40":41,"_39":214,"_143":64,"_37":215,"_13":68,"_34":46,"_35":-5,"_24":25,"_148":-5,"_195":216,"_27":217},{"_48":204,"_32":33,"_30":205,"_141":206,"_40":41,"_39":207,"_143":64,"_37":208,"_13":68,"_34":21,"_35":209,"_24":25,"_148":-5,"_195":210,"_27":211},{"_48":159,"_32":160,"_30":161,"_141":-5,"_40":41,"_39":162,"_143":64,"_37":201,"_13":68,"_34":21,"_35":164,"_24":25,"_148":-5,"_195":202,"_27":203},{"_48":151,"_32":152,"_30":153,"_141":-5,"_40":41,"_39":154,"_143":64,"_37":198,"_13":145,"_34":156,"_35":157,"_24":25,"_148":-5,"_195":199,"_27":200},{"_48":139,"_32":140,"_30":62,"_141":-5,"_40":41,"_39":142,"_143":64,"_37":194,"_13":145,"_34":146,"_35":147,"_24":25,"_148":149,"_195":196,"_27":197},["D",1787680410898],"children",[],[140],["D",1787680488006],[],[152],["D",1787680266706],[],[160],"d90911ea-e880-4e41-8b62-10b733ebb53b","705fd7da-a0ad-11f1-96c1-1607ee4eb77e","62ab4ed0-a0ad-11f1-ae73-1607ee4eb77e",9,["D",1787680220018],"---\nname: retention-expansion\ndescription: Protect B2B retention and identify ethical expansion opportunities using verified customer outcomes, renewal readiness, business cases, referrals and evidence-based account planning.\n---\n\n# Retention & Expansion\n\n## Workflow\n1. Identify renewal date, decision owner, success criteria and unresolved value gaps.\n2. Separate usage/activity from actual customer value.\n3. Flag churn risk from negative feedback, stalled delivery, long silence, unresolved blockers or missing outcomes.\n4. Build a renewal brief: achieved outcomes, evidence, risks, open commitments and next-period success plan.\n5. Identify expansion only from adjacent verified problems or customer-requested scope.\n6. Prepare upsell/cross-sell hypotheses with business rationale; do not claim ROI without evidence.\n7. Route pricing/discount/contract changes to approval.\n8. Capture referral or case-study permission explicitly before public use.\n\n## Metrics\n- Retention rate: compute only from a real renewal cohort.\n- Expansion revenue: compute only from verified paid expansion.\n- NPS/CSAT: report only measured responses.\n- Health score is an internal evidence-weighted signal, never a substitute for customer voice.",[],[167,212,33],"retention-expansion","235d3b9b-bd37-4d7a-b7ed-6a4254e34be6",7,["D",1787680197021],[190],[167,212],"7f347ca6-6ef7-41c6-aa83-84cd9a58fcc7",["D",1787747344256],[],[167,45,33],"7e512fa0-4d8a-4d39-ab1f-0a6c93e25c8f",["D",1787747344256],[188],[167,45],"96b4cf83-a046-485c-9375-b1d8a07bacc2","68fcedac-a0ad-11f1-a02b-1607ee4eb77e","5f4613ce-a0ad-11f1-96c1-1607ee4eb77e",8,["D",1787680207621],"---\nname: customer-success-ops\ndescription: Operate professional B2B customer success from closed-won handoff through onboarding, value realization, delivery coordination, QBR, feedback, renewal and escalation.\n---\n\n# Customer Success Operations\n\nUse after a deal has real evidence of WON / PAID / ACTIVE_CUSTOMER. Never infer a customer from a prospect or marketing lead.\n\n## Workflow\n1. Validate handoff: account, decision owner, promised scope, commercial boundaries, success outcome, timeline and risks.\n2. Build a success plan with measurable customer outcomes and first-value milestone.\n3. Track onboarding blockers, delivery dependencies and unresolved assumptions.\n4. Maintain account health from evidence only: customer replies, delivery acceptance, blockers, milestones and recency.\n5. Prepare QBRs with outcomes, evidence, risks, next-quarter priorities and explicit UNKNOWN fields.\n6. Capture Voice of Customer and route product/delivery feedback to FORGE and ATLAS.\n7. Escalate risk early; do not hide dissatisfaction or delivery failure.\n8. Ask for renewal/referral/case-study only when value is evidenced and permission exists.\n\n## Quality rules\n- Customer != prospect.\n- Satisfaction, NPS, retention and expansion revenue are UNKNOWN until measured.\n- Never fabricate testimonials, referrals or case studies.\n- No pressure tactics, dark patterns or unsolicited mass follow-up.\n- Binding price, refund, contract and discount changes remain gated.",[],[167,234,33],"customer-success-ops","96533d67-d2d0-457e-bac3-272eadf64990",6,["D",1787680191334],[186],[167,234],["D",1787680186262],[185,187,189],[167],["D",1787680024174],["D",1789510872811],{"_104":103,"_112":108},{"_104":103,"_105":106,"_107":108,"_18":60,"_109":110,"_111":25},{"_13":14,"_32":94,"_48":41,"_95":49,"_96":-5,"_97":-5,"_98":-5,"_99":-5,"_100":-5,"_101":50,"_102":103},"ctx",{"_87":-5,"_132":281,"_282":283,"_284":285,"_286":25,"_287":25,"_288":25,"_289":64,"_290":-5,"_291":-7,"_292":-7,"_293":68,"_294":25,"_295":25,"_296":-5,"_297":25,"_298":25,"_299":25,"_300":-5},"ENV",{"_252":253,"_254":255,"_256":94,"_257":258,"_259":260,"_261":262,"_263":264,"_265":266,"_267":268,"_269":270,"_271":272,"_273":274,"_275":276,"_277":278,"_279":280},"REACT_APP_SENTRY_DSN","https://586020d86f05489db63a554690acf1e9@o1398359.ingest.sentry.io/6724499","RENDER_GIT_COMMIT","e87eb04e707cf64e7e532c8e8ec395f209e17f15","RENDER_GIT_BRANCH","POSTHOG_API_TOKEN","phc_nmoyuAkStEZuUp69rYlg1DZgrIt19Gx0Y4Hwf8tGgJP","POSTHOG_API_HOST","https://wart.val.town","WEB_API_TEMPLATE","https://{val}.web.val.run","APP_URL","https://www.val.town","MODULE_URL","https://esm.town","VANITY_WEB_API_TEMPLATE","https://{label}.val.run/","DENOLS_URL","https://lsp.val.town","NODE_ENV","production","CLOUDFLARE_TURNSTILE_SITE_KEY","0x4AAAAAACtaIZJH7s9rBMZ6","GOOGLE_CLIENT_ID","875989696899-jtsqkhlbdv5jrlsk8631p7ipjg3c6o62.apps.googleusercontent.com","STRIPE_PUBLISHABLE_KEY","pk_live_51N2zvWEpZTTLipIkVEwXrUG9AT0yeOOEYxszarZT1jpsZV58Ly6wlg3SltZpHN26CUalOBmUSY7adQRQiSkCZz2500qSXNkf8Y","API_URL","https://api.val.town",[],"preferencesKeybindings","default","preferencesTheme","light","preferencesFixers","preferencesCopilot","preferencesSelectionAi","preferencesCloseBrackets","preferencesChatPanelState","preferencesDprint","preferencesDenofmt","notificationCount","flagDenols","isBusinessOrgMember","businessOrgHandle","isBusinessOrgAdmin","isHigherTownieTier","navCollapsed","currentOrgId"]

Diff · v15