[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":10},"actionData","errors","root",{"_231":232,"_233":234},"routes/_app.x.$handle.$name",{"_100":99,"_32":45,"_109":90,"_27":110,"_13":14,"_111":-5,"_11":112,"_113":114,"_115":116,"_117":118,"_119":120,"_20":-5,"_121":-5,"_122":-5,"_123":25,"_124":125,"_126":59,"_127":-5,"_128":-5,"_129":130},"routes/_app.x.$handle.$name.branch.$branch.version.$version.diff",{"_11":12,"_13":14,"_15":16,"_17":-5,"_18":-5},"project",{"_43":44,"_32":45,"_38":46,"_47":-5,"_48":25,"_49":50,"_51":50,"_52":53,"_54":-5,"_18":55,"_56":57,"_58":59,"_60":-5,"_61":-5,"_62":63,"_64":65,"_66":67,"_68":69,"_70":71,"_72":-5,"_73":74,"_75":74,"_76":77,"_78":77,"_79":77,"_80":74,"_81":74,"_82":83,"_84":85,"_86":87,"_88":25},"version",14,"changes",[19],"aiChatInfo","userId",{"_20":21,"_22":23,"_24":25,"_26":25,"_27":28,"_29":28},"file",{"_30":31,"_32":28,"_33":34,"_35":37,"_38":39,"_40":14,"_41":42,"_24":25},"previous",{"_30":31,"_32":28,"_33":34,"_35":36},"deleted",false,"deletedHere","path","care-cycle.ts","latestPath","fileId","fbb090e6-a0ac-11f1-8357-1607ee4eb77e","name","fileType","interval","content","import { sqlite } from \"https://esm.town/v/std/sqlite/main.ts\";\n\nconst AGENT=\"CARE\";\nconst AGENT_ID=\"NCA-CUSTOMER-SUCCESS-007\";\nconst HUB=\"https://imperial-agent-dealroom.val.run/\";\nconst AUTONOMY=90;\nconst WON_STAGES=new Set([\"WON\",\"CLOSED_WON\",\"CONTRACTED\",\"PAID\",\"ACTIVE_CUSTOMER\"]);\nconst COMPLETE_DELIVERY=new Set([\"COMPLETE\",\"DELIVERED\",\"ACCEPTED\"]);\nconst SKILLS=[\"CUSTOMER_LIFECYCLE_MANAGEMENT\",\"SUCCESS_PLANNING\",\"ACCOUNT_HEALTH_SCORING\",\"ONBOARDING\",\"ADOPTION_TRACKING\",\"VOICE_OF_CUSTOMER\",\"QBR_PLANNING\",\"CHURN_RISK_DETECTION\",\"RENEWAL_MANAGEMENT\",\"EXPANSION_UPSELL_CROSSSELL\",\"SERVICE_RECOVERY\",\"REFERRAL_ADVOCACY\",\"ACCOUNT_GROWTH\",\"CRM_HYGIENE\"];\n\nfunction key(){return Deno.env.get(\"CARE_PRISM_KEY\")||Deno.env.get(\"CARE_PRISM_KEY_V2\")||\"\"}\nasync function hubGet(){const r=await fetch(HUB,{headers:{\"x-imperial-agent-key\":key(),\"user-agent\":\"CARE-NCA-007\"}});if(!r.ok)throw new Error(`HUB_GET_${r.status}`);return await r.json()}\nasync function hubPost(body:any){const r=await fetch(HUB,{method:\"POST\",headers:{\"content-type\":\"application/json\",\"x-imperial-agent-key\":key()},body:JSON.stringify(body)});if(!r.ok)throw new Error(`HUB_POST_${r.status}:${await r.text()}`);return await r.json()}\nfunction parse(x:any){try{return JSON.parse(String(x||\"{}\"))}catch{return {}}}\nfunction hoursSince(x:any){const t=Date.parse(String(x||\"\"));return Number.isFinite(t)?(Date.now()-t)/3600000:999999}\nfunction clamp(n:number){return Math.max(0,Math.min(100,Math.round(n)))}\n\nfunction verifiedCustomers(data:any){\n const deals=Array.isArray(data.deals)?data.deals:[];\n const rev=Array.isArray(data.revenueEvents)?data.revenueEvents:[];\n const accounts=new Set();\n for(const d of deals) if(WON_STAGES.has(String(d.stage||\"\").toUpperCase())) accounts.add(String(d.account));\n for(const r of rev) if(String(r.status||\"\").toUpperCase()===\"VERIFIED\" && Number(r.amount)>0 && r.account) accounts.add(String(r.account));\n return [...accounts].filter(Boolean);\n}\n\nfunction accountHealth(account:string,data:any){\n const deals=(data.deals||[]).filter((x:any)=>String(x.account)===account);\n const deliveries=(data.deliverables||[]).filter((x:any)=>String(x.account)===account && !String(x.delivery_key||\"\").startsWith(\"template:\"));\n const events=(data.customerSuccessEvents||[]).filter((x:any)=>String(x.account)===account);\n const rev=(data.revenueEvents||[]).filter((x:any)=>String(x.account)===account && String(x.status||\"\").toUpperCase()===\"VERIFIED\");\n let score=65;\n if(deals.some((x:any)=>WON_STAGES.has(String(x.stage||\"\").toUpperCase())))score+=10;\n if(deliveries.some((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase())))score+=10;\n if(rev.some((x:any)=>Number(x.amount)>0))score+=10;\n const recent=events.sort((a:any,b:any)=>String(b.created_at).localeCompare(String(a.created_at)))[0];\n if(recent){if(hoursSince(recent.created_at)<24*14)score+=5; if(String(recent.sentiment||\"\").toUpperCase()===\"NEGATIVE\")score-=25;}\n else score-=5;\n const stale=Math.min(...deals.map((x:any)=>hoursSince(x.updated_at)),...deliveries.map((x:any)=>hoursSince(x.updated_at)),999999);\n if(stale>24*30)score-=20; else if(stale>24*14)score-=10;\n const health=clamp(score);\n const lifecycle=health<45?\"AT_RISK\":deliveries.some((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase()))?\"DELIVERED_GROWTH\":deliveries.length?\"DELIVERY_ACTIVE\":\"ONBOARDING\";\n const expansion=health>=80&&deliveries.some((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase()))?\"ELIGIBLE_FOR_VALUE_REVIEW_NOT_AUTOMATIC_UPSELL\":\"NONE_VERIFIED\";\n const nextAction=health<45?\"RUN_SERVICE_RECOVERY_AND_EXECUTIVE_REVIEW\":lifecycle===\"DELIVERED_GROWTH\"?\"PREPARE_OUTCOME_REVIEW_AND_RENEWAL_EXPANSION_DISCOVERY\":\"BUILD_SUCCESS_PLAN_AND_CONFIRM_OUTCOMES\";\n return {account,healthScore:health,lifecycle,expansionSignal:expansion,nextAction,evidence:{wonDeals:deals.filter((x:any)=>WON_STAGES.has(String(x.stage||\"\").toUpperCase())).length,deliveries:deliveries.length,completedDeliveries:deliveries.filter((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase())).length,verifiedRevenueEvents:rev.length,csEvents:events.length,lastCsEvent:recent?.created_at??null}};\n}\n\nexport default async function(_interval:Interval){\n const observedAt=new Date().toISOString();\n await sqlite.execute(\"CREATE TABLE IF NOT EXISTS cycles(id INTEGER PRIMARY KEY AUTOINCREMENT,observed_at TEXT NOT NULL,payload TEXT NOT NULL)\");\n const data:any=await hubGet();\n const accounts=verifiedCustomers(data);\n const health=accounts.map(a=>accountHealth(a,data));\n for(const x of health){\n await hubPost({action:\"customer_account\",owner:AGENT,account:x.account,lifecycle:x.lifecycle,health_score:x.healthScore,renewal_date:null,expansion_signal:x.expansionSignal,evidence:x.evidence,next_action:x.nextAction});\n if(x.healthScore<45)await hubPost({action:\"message\",sender:AGENT,recipient:\"ATLAS\",kind:\"CUSTOMER_RISK_RECOVERY_BRIEF\",priority:\"HIGH\",payload:{observedAt,account:x.account,healthScore:x.healthScore,evidence:x.evidence,request:\"Review delivery evidence, unresolved blockers and recovery actions. Do not access private client systems without authorization.\"}});\n if(x.lifecycle===\"DELIVERED_GROWTH\")await hubPost({action:\"message\",sender:AGENT,recipient:\"CLOSER\",kind:\"EXPANSION_DISCOVERY_READY\",priority:\"NORMAL\",payload:{observedAt,account:x.account,healthScore:x.healthScore,rule:\"Do not upsell automatically. First confirm delivered value, stakeholder satisfaction and a new explicit need.\"}});\n }\n if(accounts.length===0){\n await hubPost({action:\"message\",sender:AGENT,recipient:\"CLOSER\",kind:\"CUSTOMER_SUCCESS_READINESS\",priority:\"NORMAL\",payload:{observedAt,verifiedCustomers:0,request:\"When a deal becomes genuinely WON/CONTRACTED/PAID, hand over stakeholder, promised outcomes, scope, commercial terms, delivery owner and next milestone to CARE.\"}});\n }\n const metrics={verifiedCustomers:accounts.length,healthy:health.filter(x=>x.healthScore>=70).length,watch:health.filter(x=>x.healthScore>=45&&x.healthScore<70).length,atRisk:health.filter(x=>x.healthScore<45).length,expansionEligible:health.filter(x=>x.expansionSignal!==\"NONE_VERIFIED\").length};\n await hubPost({action:\"message\",sender:AGENT,recipient:\"PRISM\",kind:\"CUSTOMER_SUCCESS_METRICS\",priority:metrics.atRisk?\"HIGH\":\"NORMAL\",payload:{observedAt,metrics,health:health.map(x=>({account:x.account,healthScore:x.healthScore,lifecycle:x.lifecycle}))}});\n const payload={schema:\"ic.care.runtime.v1\",observedAt,agent:AGENT,agentId:AGENT_ID,role:\"CUSTOMER_SUCCESS_AND_ACCOUNT_GROWTH\",autonomyTargetPct:AUTONOMY,skills:SKILLS,metrics,accounts:health,truthBoundary:{customers:\"ONLY_WON_CONTRACTED_PAID_OR_VERIFIED_REVENUE_ACCOUNTS\",retention:\"NOT_COMPUTED_WITHOUT_COHORT_HISTORY\",nps:\"NOT_CLAIMED_WITHOUT_SURVEY_DATA\",expansion:\"DISCOVERY_SIGNAL_NOT_REVENUE\"},policy:{autonomous:[\"success-plan preparation\",\"health scoring\",\"onboarding checklist\",\"usage/adoption analysis when data exists\",\"QBR preparation\",\"feedback synthesis\",\"renewal preparation\",\"expansion hypothesis\",\"service-recovery planning\",\"CRM hygiene\"],approvalRequired:[\"binding commercial changes\",\"discounts/refunds\",\"contract renewal acceptance\",\"spend\",\"private client access\",\"production changes\"],prohibited:[\"fabricated customer satisfaction\",\"fabricated NPS\",\"fake testimonials\",\"pressure tactics\",\"automatic upsell without evidence\"]}};\n await sqlite.execute({sql:\"INSERT INTO cycles(observed_at,payload) VALUES(?,?)\",args:[observedAt,JSON.stringify(payload)]});\n console.log(JSON.stringify({ok:true,observedAt,agent:AGENT,role:payload.role,autonomyTargetPct:AUTONOMY,metrics,accounts:health}));\n}","import { sqlite } from \"https://esm.town/v/std/sqlite/main.ts\";\n\nconst AGENT=\"CARE\";\nconst AGENT_ID=\"NCA-CUSTOMER-SUCCESS-007\";\nconst HUB=\"https://imperial-agent-dealroom.val.run/\";\nconst AUTONOMY=90;\nconst WON_STAGES=new Set([\"WON\",\"CLOSED_WON\",\"CONTRACTED\",\"PAID\",\"ACTIVE_CUSTOMER\"]);\nconst COMPLETE_DELIVERY=new Set([\"COMPLETE\",\"DELIVERED\",\"ACCEPTED\"]);\nconst SKILLS=[\"CUSTOMER_LIFECYCLE_MANAGEMENT\",\"SUCCESS_PLANNING\",\"ACCOUNT_HEALTH_SCORING\",\"ONBOARDING\",\"ADOPTION_TRACKING\",\"VOICE_OF_CUSTOMER\",\"QBR_PLANNING\",\"CHURN_RISK_DETECTION\",\"RENEWAL_MANAGEMENT\",\"EXPANSION_UPSELL_CROSSSELL\",\"SERVICE_RECOVERY\",\"REFERRAL_ADVOCACY\",\"ACCOUNT_GROWTH\",\"CRM_HYGIENE\"];\n\nfunction key(){return Deno.env.get(\"CARE_PRISM_KEY\")||Deno.env.get(\"CARE_PRISM_KEY_V2\")||\"\"}\nasync function hubGet(){const r=await fetch(HUB,{headers:{\"x-imperial-agent-key\":key(),\"user-agent\":\"CARE-NCA-007\"}});if(!r.ok)throw new Error(`HUB_GET_${r.status}`);return await r.json()}\nasync function hubPost(body:any){const r=await fetch(HUB,{method:\"POST\",headers:{\"content-type\":\"application/json\",\"x-imperial-agent-key\":key()},body:JSON.stringify(body)});if(!r.ok)throw new Error(`HUB_POST_${r.status}:${await r.text()}`);return await r.json()}\nfunction parse(x:any){try{return JSON.parse(String(x||\"{}\"))}catch{return {}}}\nfunction hoursSince(x:any){const t=Date.parse(String(x||\"\"));return Number.isFinite(t)?(Date.now()-t)/3600000:999999}\nfunction clamp(n:number){return Math.max(0,Math.min(100,Math.round(n)))}\n\nfunction verifiedCustomers(data:any){\n const deals=Array.isArray(data.deals)?data.deals:[];\n const rev=Array.isArray(data.revenueEvents)?data.revenueEvents:[];\n const accounts=new Set();\n for(const d of deals) if(WON_STAGES.has(String(d.stage||\"\").toUpperCase())) accounts.add(String(d.account));\n for(const r of rev) if(String(r.status||\"\").toUpperCase()===\"VERIFIED\" && Number(r.amount)>0 && r.account) accounts.add(String(r.account));\n return [...accounts].filter(Boolean);\n}\n\nfunction accountHealth(account:string,data:any){\n const deals=(data.deals||[]).filter((x:any)=>String(x.account)===account);\n const deliveries=(data.deliverables||[]).filter((x:any)=>String(x.account)===account && !String(x.delivery_key||\"\").startsWith(\"template:\"));\n const events=(data.customerSuccessEvents||[]).filter((x:any)=>String(x.account)===account);\n const rev=(data.revenueEvents||[]).filter((x:any)=>String(x.account)===account && String(x.status||\"\").toUpperCase()===\"VERIFIED\");\n let score=65;\n if(deals.some((x:any)=>WON_STAGES.has(String(x.stage||\"\").toUpperCase())))score+=10;\n if(deliveries.some((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase())))score+=10;\n if(rev.some((x:any)=>Number(x.amount)>0))score+=10;\n const recent=events.sort((a:any,b:any)=>String(b.created_at).localeCompare(String(a.created_at)))[0];\n if(recent){if(hoursSince(recent.created_at)<24*14)score+=5; if(String(recent.sentiment||\"\").toUpperCase()===\"NEGATIVE\")score-=25;}\n else score-=5;\n const stale=Math.min(...deals.map((x:any)=>hoursSince(x.updated_at)),...deliveries.map((x:any)=>hoursSince(x.updated_at)),999999);\n if(stale>24*30)score-=20; else if(stale>24*14)score-=10;\n const health=clamp(score);\n const lifecycle=health<45?\"AT_RISK\":deliveries.some((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase()))?\"DELIVERED_GROWTH\":deliveries.length?\"DELIVERY_ACTIVE\":\"ONBOARDING\";\n const expansion=health>=80&&deliveries.some((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase()))?\"ELIGIBLE_FOR_VALUE_REVIEW_NOT_AUTOMATIC_UPSELL\":\"NONE_VERIFIED\";\n const nextAction=health<45?\"RUN_SERVICE_RECOVERY_AND_EXECUTIVE_REVIEW\":lifecycle===\"DELIVERED_GROWTH\"?\"PREPARE_OUTCOME_REVIEW_AND_RENEWAL_EXPANSION_DISCOVERY\":\"BUILD_SUCCESS_PLAN_AND_CONFIRM_OUTCOMES\";\n return {account,healthScore:health,lifecycle,expansionSignal:expansion,nextAction,evidence:{wonDeals:deals.filter((x:any)=>WON_STAGES.has(String(x.stage||\"\").toUpperCase())).length,deliveries:deliveries.length,completedDeliveries:deliveries.filter((x:any)=>COMPLETE_DELIVERY.has(String(x.status||\"\").toUpperCase())).length,verifiedRevenueEvents:rev.length,csEvents:events.length,lastCsEvent:recent?.created_at??null}};\n}\n\nexport default async function(_interval:Interval){\n const observedAt=new Date().toISOString();\n await sqlite.execute(\"CREATE TABLE IF NOT EXISTS cycles(id INTEGER PRIMARY KEY AUTOINCREMENT,observed_at TEXT NOT NULL,payload TEXT NOT NULL)\");\n await sqlite.execute(\"CREATE TABLE IF NOT EXISTS state(key TEXT PRIMARY KEY,value TEXT NOT NULL)\");\n const data:any=await hubGet();\n const accounts=verifiedCustomers(data);\n const health=accounts.map(a=>accountHealth(a,data));\n const metrics={verifiedCustomers:accounts.length,healthy:health.filter(x=>x.healthScore>=70).length,watch:health.filter(x=>x.healthScore>=45&&x.healthScore<70).length,atRisk:health.filter(x=>x.healthScore<45).length,expansionEligible:health.filter(x=>x.expansionSignal!==\"NONE_VERIFIED\").length};\n const digest=JSON.stringify({accounts:health.map(x=>[x.account,x.healthScore,x.lifecycle,x.expansionSignal]),metrics});\n const prev=await sqlite.execute(\"SELECT value FROM state WHERE key='last_digest'\");\n const changed=String(prev.rows?.[0]?.value||\"\")!==digest;\n if(changed){\n for(const x of health){\n await hubPost({action:\"customer_account\",owner:AGENT,account:x.account,lifecycle:x.lifecycle,health_score:x.healthScore,renewal_date:null,expansion_signal:x.expansionSignal,evidence:x.evidence,next_action:x.nextAction});\n if(x.healthScore<45)await hubPost({action:\"message\",sender:AGENT,recipient:\"ATLAS\",kind:\"CUSTOMER_RISK_RECOVERY_BRIEF\",priority:\"HIGH\",payload:{observedAt,account:x.account,healthScore:x.healthScore,evidence:x.evidence,request:\"Review delivery evidence, unresolved blockers and recovery actions. Do not access private client systems without authorization.\"}});\n if(x.lifecycle===\"DELIVERED_GROWTH\")await hubPost({action:\"message\",sender:AGENT,recipient:\"CLOSER\",kind:\"EXPANSION_DISCOVERY_READY\",priority:\"NORMAL\",payload:{observedAt,account:x.account,healthScore:x.healthScore,rule:\"Do not upsell automatically. First confirm delivered value, stakeholder satisfaction and a new explicit need.\"}});\n }\n if(accounts.length===0)await hubPost({action:\"message\",sender:AGENT,recipient:\"CLOSER\",kind:\"CUSTOMER_SUCCESS_READINESS\",priority:\"NORMAL\",payload:{observedAt,verifiedCustomers:0,request:\"When a deal becomes genuinely WON/CONTRACTED/PAID, hand over stakeholder, promised outcomes, scope, commercial terms, delivery owner and next milestone to CARE.\"}});\n await hubPost({action:\"message\",sender:AGENT,recipient:\"PRISM\",kind:\"CUSTOMER_SUCCESS_METRICS\",priority:metrics.atRisk?\"HIGH\":\"NORMAL\",payload:{observedAt,metrics,health:health.map(x=>({account:x.account,healthScore:x.healthScore,lifecycle:x.lifecycle}))}});\n await sqlite.execute({sql:\"INSERT INTO state(key,value) VALUES('last_digest',?) ON CONFLICT(key) DO UPDATE SET value=excluded.value\",args:[digest]});\n }\n const payload={schema:\"ic.care.runtime.v1\",observedAt,agent:AGENT,agentId:AGENT_ID,role:\"CUSTOMER_SUCCESS_AND_ACCOUNT_GROWTH\",autonomyTargetPct:AUTONOMY,skills:SKILLS,metrics,accounts:health,truthBoundary:{customers:\"ONLY_WON_CONTRACTED_PAID_OR_VERIFIED_REVENUE_ACCOUNTS\",retention:\"NOT_COMPUTED_WITHOUT_COHORT_HISTORY\",nps:\"NOT_CLAIMED_WITHOUT_SURVEY_DATA\",expansion:\"DISCOVERY_SIGNAL_NOT_REVENUE\"},policy:{autonomous:[\"success-plan preparation\",\"health scoring\",\"onboarding checklist\",\"usage/adoption analysis when data exists\",\"QBR preparation\",\"feedback synthesis\",\"renewal preparation\",\"expansion hypothesis\",\"service-recovery planning\",\"CRM hygiene\"],approvalRequired:[\"binding commercial changes\",\"discounts/refunds\",\"contract renewal acceptance\",\"spend\",\"private client access\",\"production changes\"],prohibited:[\"fabricated customer satisfaction\",\"fabricated NPS\",\"fake testimonials\",\"pressure tactics\",\"automatic upsell without evidence\"]}};\n await sqlite.execute({sql:\"INSERT INTO cycles(observed_at,payload) VALUES(?,?)\",args:[observedAt,JSON.stringify(payload)]});\n console.log(JSON.stringify({ok:true,observedAt,agent:AGENT,role:payload.role,autonomyTargetPct:AUTONOMY,changed,metrics,accounts:health}));\n}","createdAt",["D",1787680488006],"branchVersion","branchId","bc2e518e-2b7e-4a64-94ab-990e1ccfafe6","id","334cadf9-15a0-4745-9a77-0a6e1f937fb3","care-customer-success-24x7",["D",1787680024174],"deletedAt","legacyEnvVars","privacy","public","httpPrivacy","description","CARE NCA-007 customer success & account growth","imageUrl","fe39b163-4b50-466e-82d1-8bd01133e4b6","pinnedFileId","4e6f0de4-a0ad-11f1-a306-1607ee4eb77e","pinPreview",true,"pinMigrated","screenshotVersion","likeCount",0,"orgId","01a03585-eb44-758d-92a4-77db1a9a243c","tursoName","334cadf915a047459a770a6e1f937fb3","tursoHostname","334cadf915a047459a770a6e1f937fb3-val-town.aws-us-east-2.turso.io","tursoMeasuredAt",["D",1789510872811],"pinned","userPerm","r","valPerm","blobPerm","rw","emailPerm","sqlitePerm","projectPerm","telemetryPerm","user",{"_100":99,"_108":104},"org",{"_100":99,"_101":102,"_103":104,"_18":55,"_105":106,"_107":25},"branch",{"_13":89,"_32":90,"_43":42,"_91":44,"_92":-5,"_93":-5,"_94":-5,"_95":-5,"_96":-5,"_97":45,"_98":99},"isOwned",15,"main","projectId","forkedBranchId","forkedBranchVersion","forkedProjectPrivacy","forkedProjectId","forkedProjectOrgId","projectName","userHandle","oromaskevic23","handle","displayName","Олександр Ромаскевич","avatar","https://lh3.googleusercontent.com/a/ACg8ocIo1MJ3hDjpQrinMIRok3d2YY1vpHgehs8m2u1_vc7pmFovRGI=s96-c","tier","free","canRestrictVals","profileImageUrl","branchName","","adoptOrgId",{"_43":44,"_32":45,"_38":226,"_47":-5,"_48":25,"_49":50,"_51":50,"_52":53,"_54":-5,"_18":55,"_56":57,"_58":59,"_60":-5,"_61":-5,"_62":63,"_64":65,"_66":67,"_68":69,"_70":227,"_72":-5,"_73":74,"_75":74,"_76":77,"_78":77,"_79":77,"_80":74,"_81":74,"_82":228,"_84":229,"_86":230,"_88":25},"tree",[176,181,182,183],"files",[176,177,178,179,180,181,182,183],"counts",{"_164":63,"_165":166,"_167":63,"_168":169,"_170":171},"contents",[131,132,133,134],"upstreamProject","upstreamBranch","emptyEnvVars","flags",[],"hasHttpFiles","grants","orgs","customDomains",{},{"_43":157,"_32":158,"_30":159,"_137":-5,"_41":42,"_40":160,"_139":59,"_38":161,"_13":63,"_33":162,"_35":-5,"_24":25,"_144":-5,"_27":163},{"_43":150,"_32":151,"_30":152,"_137":-5,"_41":42,"_40":153,"_139":59,"_38":154,"_13":63,"_33":20,"_35":155,"_24":25,"_144":-5,"_27":156},{"_43":147,"_32":28,"_30":31,"_137":-5,"_41":42,"_40":14,"_139":59,"_38":148,"_13":141,"_33":34,"_35":37,"_24":25,"_144":-5,"_27":149},{"_43":135,"_32":136,"_30":57,"_137":-5,"_41":42,"_40":138,"_139":59,"_38":140,"_13":141,"_33":142,"_35":143,"_24":25,"_144":145,"_27":146},"f2c648cf-5712-400d-b237-a48aa288a107","status.ts","parentId",13,"latest",["D",1787680410898],3,"http","import { sqlite } from \"https://esm.town/v/std/sqlite/main.ts\";\nexport default async function(){\n const q=await sqlite.execute(\"SELECT observed_at,payload FROM cycles ORDER BY id DESC LIMIT 1\");\n const row:any=q.rows?.[0]; const latest=row?.payload?JSON.parse(String(row.payload)):null;\n return Response.json({service:\"CARE 24/7 Customer Success & Account Growth\",agent:\"CARE\",agentId:\"NCA-CUSTOMER-SUCCESS-007\",state:\"ACTIVE_CONTROLLED_PILOT\",schedule:\"EVERY_15_MINUTES\",role:latest?.role??\"CUSTOMER_SUCCESS_AND_ACCOUNT_GROWTH\",autonomyTargetPct:latest?.autonomyTargetPct??90,skills:latest?.skills??[],metrics:latest?.metrics??{},accounts:latest?.accounts??[],truthBoundary:latest?.truthBoundary??null,autonomyBoundary:latest?.policy??null,pluginLayer:{salesPlugin:\"CONNECTED_CHATGPT_WORKSPACE_NOT_RUNTIME_BOUND\",directValTownCrmBridge:\"NOT_EMBEDDED\",reason:\"The Sales plugin is connected in ChatGPT, but no direct Sales-plugin tool bridge is exposed inside this Val Town runtime.\"},latestObservedAt:row?.observed_at??null},{headers:{\"cache-control\":\"no-store\"}})\n}","label","imperial-care-live",[136],"5ff50f83-5a2e-47a9-8b0c-19c95ced4983",["D",1787680488006],[28],"b666f15a-a4b3-474c-9a21-4f2ceda8a660","PROFESSIONAL-STACK.json","8c330554-a0ad-11f1-a50a-1607ee4eb77e",11,["D",1787680266706],"{\n \"schema\":\"ic.agent.professional-stack.v1\",\n \"agent\":\"CARE\",\n \"agentId\":\"NCA-CUSTOMER-SUCCESS-007\",\n \"autonomyTargetPct\":90,\n \"skills\":[\"customer-success-ops\",\"retention-expansion\",\"customer-onboarding\",\"account-health\",\"voice-of-customer\",\"QBR\",\"renewal-readiness\",\"expansion-planning\",\"escalation-management\",\"referral-readiness\"],\n \"plugins\":[\n {\"name\":\"Sales\",\"status\":\"SUGGESTED_FOR_CONNECTION\",\"purpose\":\"customer context, follow-up, pipeline, account planning, business cases\"},\n {\"name\":\"Zoho CRM\",\"status\":\"CANDIDATE_NOT_CONNECTED\",\"purpose\":\"CRM accounts, contacts, opportunities, tasks, lifecycle automation\"},\n {\"name\":\"monday.com\",\"status\":\"CANDIDATE_NOT_CONNECTED\",\"purpose\":\"customer onboarding, milestones, ownership, delivery and renewal workflows\"}\n ],\n \"truthBoundary\":\"A prospect is never treated as a customer without a verified won/paid/customer-stage event.\"\n}",[151],"6e0633ae-5088-4074-88d2-25fdcdcdd17a","skills","5c41cefc-a0ad-11f1-9a23-1607ee4eb77e",5,["D",1787680186262],"directory",[158],"pulls","branches",1,"forks","envVars",{"_172":174,"_175":63},"connections",{"_172":63,"_173":63},"count","unfilledCount",2,"emptyCount",{"_43":157,"_32":158,"_30":159,"_137":-5,"_41":42,"_40":160,"_139":59,"_38":223,"_13":63,"_33":162,"_35":-5,"_24":25,"_144":-5,"_185":224,"_27":225},{"_43":218,"_32":217,"_30":211,"_137":159,"_41":42,"_40":219,"_139":59,"_38":220,"_13":63,"_33":162,"_35":-5,"_24":25,"_144":-5,"_185":221,"_27":222},{"_43":209,"_32":195,"_30":210,"_137":211,"_41":42,"_40":212,"_139":59,"_38":213,"_13":63,"_33":20,"_35":214,"_24":25,"_144":-5,"_185":215,"_27":216},{"_43":204,"_32":203,"_30":197,"_137":159,"_41":42,"_40":205,"_139":59,"_38":206,"_13":63,"_33":162,"_35":-5,"_24":25,"_144":-5,"_185":207,"_27":208},{"_43":194,"_32":195,"_30":196,"_137":197,"_41":42,"_40":198,"_139":59,"_38":199,"_13":63,"_33":20,"_35":200,"_24":25,"_144":-5,"_185":201,"_27":202},{"_43":150,"_32":151,"_30":152,"_137":-5,"_41":42,"_40":153,"_139":59,"_38":191,"_13":63,"_33":20,"_35":155,"_24":25,"_144":-5,"_185":192,"_27":193},{"_43":147,"_32":28,"_30":31,"_137":-5,"_41":42,"_40":14,"_139":59,"_38":188,"_13":141,"_33":34,"_35":37,"_24":25,"_144":-5,"_185":189,"_27":190},{"_43":135,"_32":136,"_30":57,"_137":-5,"_41":42,"_40":138,"_139":59,"_38":184,"_13":141,"_33":142,"_35":143,"_24":25,"_144":145,"_185":186,"_27":187},["D",1787680410898],"children",[],[136],["D",1787680488006],[],[28],["D",1787680266706],[],[151],"d90911ea-e880-4e41-8b62-10b733ebb53b","SKILL.md","705fd7da-a0ad-11f1-96c1-1607ee4eb77e","62ab4ed0-a0ad-11f1-ae73-1607ee4eb77e",9,["D",1787680220018],"---\nname: retention-expansion\ndescription: Protect B2B retention and identify ethical expansion opportunities using verified customer outcomes, renewal readiness, business cases, referrals and evidence-based account planning.\n---\n\n# Retention & Expansion\n\n## Workflow\n1. Identify renewal date, decision owner, success criteria and unresolved value gaps.\n2. Separate usage/activity from actual customer value.\n3. Flag churn risk from negative feedback, stalled delivery, long silence, unresolved blockers or missing outcomes.\n4. Build a renewal brief: achieved outcomes, evidence, risks, open commitments and next-period success plan.\n5. Identify expansion only from adjacent verified problems or customer-requested scope.\n6. Prepare upsell/cross-sell hypotheses with business rationale; do not claim ROI without evidence.\n7. Route pricing/discount/contract changes to approval.\n8. Capture referral or case-study permission explicitly before public use.\n\n## Metrics\n- Retention rate: compute only from a real renewal cohort.\n- Expansion revenue: compute only from verified paid expansion.\n- NPS/CSAT: report only measured responses.\n- Health score is an internal evidence-weighted signal, never a substitute for customer voice.",[],[158,203,195],"retention-expansion","235d3b9b-bd37-4d7a-b7ed-6a4254e34be6",7,["D",1787680197021],[180],[158,203],"96b4cf83-a046-485c-9375-b1d8a07bacc2","68fcedac-a0ad-11f1-a02b-1607ee4eb77e","5f4613ce-a0ad-11f1-96c1-1607ee4eb77e",8,["D",1787680207621],"---\nname: customer-success-ops\ndescription: Operate professional B2B customer success from closed-won handoff through onboarding, value realization, delivery coordination, QBR, feedback, renewal and escalation.\n---\n\n# Customer Success Operations\n\nUse after a deal has real evidence of WON / PAID / ACTIVE_CUSTOMER. Never infer a customer from a prospect or marketing lead.\n\n## Workflow\n1. Validate handoff: account, decision owner, promised scope, commercial boundaries, success outcome, timeline and risks.\n2. Build a success plan with measurable customer outcomes and first-value milestone.\n3. Track onboarding blockers, delivery dependencies and unresolved assumptions.\n4. Maintain account health from evidence only: customer replies, delivery acceptance, blockers, milestones and recency.\n5. Prepare QBRs with outcomes, evidence, risks, next-quarter priorities and explicit UNKNOWN fields.\n6. Capture Voice of Customer and route product/delivery feedback to FORGE and ATLAS.\n7. Escalate risk early; do not hide dissatisfaction or delivery failure.\n8. Ask for renewal/referral/case-study only when value is evidenced and permission exists.\n\n## Quality rules\n- Customer != prospect.\n- Satisfaction, NPS, retention and expansion revenue are UNKNOWN until measured.\n- Never fabricate testimonials, referrals or case studies.\n- No pressure tactics, dark patterns or unsolicited mass follow-up.\n- Binding price, refund, contract and discount changes remain gated.",[],[158,217,195],"customer-success-ops","96533d67-d2d0-457e-bac3-272eadf64990",6,["D",1787680191334],[178],[158,217],["D",1787680186262],[177,179],[158],["D",1787680024174],["D",1789510872811],{"_100":99,"_108":104},{"_100":99,"_101":102,"_103":104,"_18":55,"_105":106,"_107":25},{"_13":89,"_32":90,"_43":42,"_91":44,"_92":-5,"_93":-5,"_94":-5,"_95":-5,"_96":-5,"_97":45,"_98":99},"ctx",{"_82":-5,"_128":264,"_265":266,"_267":268,"_269":25,"_270":25,"_271":25,"_272":59,"_273":-5,"_274":-7,"_275":-7,"_276":63,"_277":25,"_278":25,"_279":-5,"_280":25,"_281":25,"_282":25,"_283":-5},"ENV",{"_235":236,"_237":238,"_239":90,"_240":241,"_242":243,"_244":245,"_246":247,"_248":249,"_250":251,"_252":253,"_254":255,"_256":257,"_258":259,"_260":261,"_262":263},"REACT_APP_SENTRY_DSN","https://586020d86f05489db63a554690acf1e9@o1398359.ingest.sentry.io/6724499","RENDER_GIT_COMMIT","811aa22498c9b0b5a47e8d778de579cdb990f332","RENDER_GIT_BRANCH","POSTHOG_API_TOKEN","phc_nmoyuAkStEZuUp69rYlg1DZgrIt19Gx0Y4Hwf8tGgJP","POSTHOG_API_HOST","https://wart.val.town","WEB_API_TEMPLATE","https://{val}.web.val.run","APP_URL","https://www.val.town","MODULE_URL","https://esm.town","VANITY_WEB_API_TEMPLATE","https://{label}.val.run/","DENOLS_URL","https://lsp.val.town","NODE_ENV","production","CLOUDFLARE_TURNSTILE_SITE_KEY","0x4AAAAAACtaIZJH7s9rBMZ6","GOOGLE_CLIENT_ID","875989696899-jtsqkhlbdv5jrlsk8631p7ipjg3c6o62.apps.googleusercontent.com","STRIPE_PUBLISHABLE_KEY","pk_live_51N2zvWEpZTTLipIkVEwXrUG9AT0yeOOEYxszarZT1jpsZV58Ly6wlg3SltZpHN26CUalOBmUSY7adQRQiSkCZz2500qSXNkf8Y","API_URL","https://api.val.town",[],"preferencesKeybindings","default","preferencesTheme","light","preferencesFixers","preferencesCopilot","preferencesSelectionAi","preferencesCloseBrackets","preferencesChatPanelState","preferencesDprint","preferencesDenofmt","notificationCount","flagDenols","isBusinessOrgMember","businessOrgHandle","isBusinessOrgAdmin","isHigherTownieTier","navCollapsed","currentOrgId"]

Diff · v14