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mock backend for ElevenAgents webhook tools\n * Val Town HTTP val (Deno / TypeScript).\n *\n * GET /health <- open this in a browser first\n * POST /verify_caller\n * POST /get_line_status\n * POST /run_line_reset\n * POST /get_technician_slots\n * POST /book_technician\n * POST /send_sms\n * POST /apply_goodwill_credit\n * POST /escalate_to_human\n * GET /portal_state\n * POST /reset\n * POST /set_outage <- {\"active\": true|false}\n *\n * Every request except /health needs header x-demo-key: wk1-vodafone-demo\n */\n\nconst DEMO_KEY = \"wk1-vodafone-demo\";\nconst GOODWILL_CAP_EUR = 20;\n\ninterface Customer {\n customer_id: string;\n anrede: string;\n nachname: string;\n vorname: string;\n tarif: string;\n strasse: string;\n plz: string;\n bezirk: string;\n kunde_seit: string;\n tickets_gesamt: number;\n zahlungshistorie: string;\n vertragsverlaengerung: string;\n geschaeftskunde: boolean;\n mobil: string;\n}\n\nconst MELANIE: Customer = {\n customer_id: \"KD-4471-0093\",\n anrede: \"Frau\",\n nachname: \"Krawina\",\n vorname: \"Melanie\",\n tarif: \"Vodafone Kabel, 1.000 Mbit\",\n strasse: \"Tieckstraße\",\n plz: \"10115\",\n bezirk: \"Berlin-Mitte\",\n kunde_seit: \"2019-03-14\",\n tickets_gesamt: 0,\n zahlungshistorie: \"ohne Beanstandung\",\n vertragsverlaengerung: \"2027-01-31\",\n geschaeftskunde: false,\n mobil: \"+4915112345678\",\n};\n\n// Add your own number as a key so a real call resolves to the same record.\nconst CUSTOMERS: Record = {\n \"+4915112345678\": MELANIE,\n};\n\nconst OUTAGE = {\n plz: \"10115\",\n ursache: \"Beschädigung einer Glasfaser-Zuleitung durch Dritte\",\n betroffene_anschluesse: 18000,\n behebung_voraussichtlich: \"22:40 Uhr\",\n stoerungsnummer: \"STG-2026-0913-MITTE\",\n};\n\ninterface State {\n outage_active: boolean;\n line_reset_done: boolean;\n booking: Record | null;\n sms_sent: Record[];\n credit: Record | null;\n escalated: Record | null;\n updated_at: string;\n}\n\nfunction freshState(): State {\n return {\n outage_active: true,\n line_reset_done: false,\n booking: null,\n sms_sent: [],\n credit: null,\n escalated: null,\n updated_at: new Date().toISOString(),\n };\n}\n\nlet state: State = freshState();\n\nfunction touch(): void {\n state.updated_at = new Date().toISOString();\n}\n\nfunction yearsSince(iso: string): number {\n return Math.floor((Date.now() - new Date(iso).getTime()) / 31557600000);\n}\n\nfunction monthsUntil(iso: string): number {\n return Math.max(\n 0,\n Math.round((new Date(iso).getTime() - Date.now()) / 2629800000),\n );\n}\n\ninterface Slot {\n slot_id: string;\n datum: string;\n wochentag: string;\n von: string;\n bis: string;\n tage_ab_heute: number;\n}\n\nfunction nextSlots(): Slot[] {\n const out: Slot[] = [];\n const windows: string[][] = [[\"08:00\", \"10:00\"], [\"10:00\", \"12:00\"], [\n \"13:00\",\n \"15:00\",\n ]];\n const days = [\"So\", \"Mo\", \"Di\", \"Mi\", \"Do\", \"Fr\", \"Sa\"];\n for (let i = 1; out.length < 3 && i < 14; i++) {\n const day = new Date(Date.now() + i * 86400000);\n if (day.getDay() === 0 || day.getDay() === 6) continue;\n const w = windows[out.length];\n out.push({\n slot_id: \"S\" + (out.length + 1),\n datum: day.toISOString().slice(0, 10),\n wochentag: days[day.getDay()],\n von: w[0],\n bis: w[1],\n tage_ab_heute: i,\n });\n }\n return out;\n}\n\nfunction renderSms(template: string, p: Record): string {\n const map: Record = {\n outage_restore_optin:\n \"Vodafone: Wir haben Ihre Störungsmeldung aufgenommen (\" +\n OUTAGE.stoerungsnummer +\n \"). Voraussichtliche Behebung: \" + OUTAGE.behebung_voraussichtlich +\n \". Sie erhalten eine SMS, sobald Ihr Anschluss wieder läuft.\",\n outage_restored: \"Vodafone: Ihr Anschluss in \" + OUTAGE.plz +\n \" läuft wieder. Falls weiterhin Probleme bestehen, antworten Sie mit HILFE.\",\n appointment_confirm: \"Vodafone: Ihr Technikertermin ist bestätigt. \" +\n String(p.wochentag ?? \"\") + \" \" + String(p.datum ?? \"\") + \", \" +\n String(p.von ?? \"\") + \" bis \" + String(p.bis ?? \"\") +\n \" Uhr. Auftragsnummer \" +\n String(p.auftragsnummer ?? \"\") + \".\",\n goodwill_confirm: \"Vodafone: Wir haben Ihnen \" +\n String(p.betrag_eur ?? GOODWILL_CAP_EUR) +\n \" Euro auf Ihrer nächsten Rechnung gutgeschrieben. Danke für Ihre Geduld.\",\n };\n return map[template] ?? (\"Vodafone: \" + template);\n}\n\ntype Args = Record;\n\nconst handlers: Record unknown> = {\n verify_caller(a: Args) {\n const num = typeof a.phone_number === \"string\" ? a.phone_number : \"\";\n const c: Customer = CUSTOMERS[num] ?? MELANIE;\n return {\n verified: true,\n method: \"number_verification\",\n debug_empfangene_nummer: num === \"\" ? \"(leer)\" : num,\n ...c,\n kunde_seit_jahre: yearsSince(c.kunde_seit),\n vertragsverlaengerung_in_monaten: monthsUntil(c.vertragsverlaengerung),\n };\n },\n\n get_line_status(a: Args) {\n const scope = typeof a.scope === \"string\" && a.scope !== \"\"\n ? a.scope\n : \"auto\";\n\n if (scope === \"auto\" && state.outage_active) {\n return {\n status: \"gestoert\",\n scope: \"area\",\n ursache: OUTAGE.ursache,\n stoerungsnummer: OUTAGE.stoerungsnummer,\n betroffene_anschluesse: OUTAGE.betroffene_anschluesse,\n behebung_voraussichtlich: OUTAGE.behebung_voraussichtlich,\n plz: OUTAGE.plz,\n };\n }\n\n if (state.line_reset_done) {\n return {\n status: \"ok\",\n scope: \"individual\",\n hinweis: \"Anschluss läuft wieder\",\n };\n }\n\n return {\n status: \"gestoert\",\n scope: \"individual\",\n ursache: \"Signalpegel am Hausanschluss zu niedrig\",\n empfehlung: \"Router-Neustart, danach erneute Messung\",\n stoerungsnummer: \"STG-2026-0913-\" +\n String(a.customer_id ?? \"0000\").slice(-4),\n };\n },\n\n run_line_reset(_a: Args) {\n state.line_reset_done = false; // stays down, so Path B reaches the booking\n touch();\n return {\n ausgefuehrt: true,\n dauer_sekunden: 45,\n ergebnis: \"Signalpegel weiterhin unterhalb des Grenzwerts\",\n naechster_schritt: \"Technikertermin erforderlich\",\n };\n },\n\n get_technician_slots(_a: Args) {\n return { slots: nextSlots() };\n },\n\n book_technician(a: Args) {\n const slots = nextSlots();\n const slot = slots.find((s) => s.slot_id === a.slot_id) ?? slots[0];\n const booking = {\n bestaetigt: true,\n auftragsnummer: \"TA-\" +\n Math.random().toString(36).slice(2, 8).toUpperCase(),\n ...slot,\n kunde: a.customer_id ?? MELANIE.customer_id,\n };\n state.booking = booking;\n touch();\n return booking;\n },\n\n send_sms(a: Args) {\n const template = String(a.template ?? \"\");\n const params: Record =\n a.params && typeof a.params === \"object\" ? a.params : {};\n const msg = {\n template,\n an: a.customer_id ?? MELANIE.customer_id,\n text: renderSms(template, params),\n gesendet_um: new Date().toISOString(),\n };\n state.sms_sent.push(msg);\n touch();\n return { gesendet: true, ...msg };\n },\n\n apply_goodwill_credit(a: Args) {\n const requested = Number(a.betrag_eur);\n const wanted = Number.isFinite(requested) && requested > 0\n ? requested\n : GOODWILL_CAP_EUR;\n const granted = Math.min(wanted, GOODWILL_CAP_EUR);\n const credit = {\n gewaehrt: true,\n betrag_eur: granted,\n gekappt: wanted > GOODWILL_CAP_EUR,\n obergrenze_eur: GOODWILL_CAP_EUR,\n grund: a.grund ?? \"Kulanz nach Störung\",\n kunde: a.customer_id ?? 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Diff · v3