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Voraussichtliche Behebung: \" + OUTAGE.behebung_voraussichtlich +\n \". Sie erhalten eine SMS, sobald Ihr Anschluss wieder läuft.\",\n outage_restored: \"Vodafone: Ihr Anschluss in \" + OUTAGE.plz +\n \" läuft wieder. Falls weiterhin Probleme bestehen, antworten Sie mit HILFE.\",\n appointment_confirm: \"Vodafone: Ihr Technikertermin ist bestätigt. \" +\n String(p.wochentag ?? \"\") + \" \" + String(p.datum ?? \"\") + \", \" +\n String(p.von ?? \"\") + \" bis \" + String(p.bis ?? \"\") +\n \" Uhr. Auftragsnummer \" +\n String(p.auftragsnummer ?? \"\") + \".\",\n goodwill_confirm: \"Vodafone: Wir haben Ihnen \" +\n String(p.betrag_eur ?? GOODWILL_CAP_EUR) +\n \" Euro auf Ihrer nächsten Rechnung gutgeschrieben. Danke für Ihre Geduld.\",\n };\n return map[template] ?? (\"Vodafone: \" + template);\n}\n\ntype Args = Record;\n\nconst handlers: Record unknown> = {\n verify_caller(a: Args) {\n const num = typeof a.phone_number === \"string\" ? a.phone_number : \"\";\n const c: Customer = CUSTOMERS[num] ?? MELANIE;\n return {\n verified: true,\n method: \"number_verification\",\n debug_empfangene_nummer: num === \"\" ? \"(leer)\" : num,\n ...c,\n kunde_seit_jahre: yearsSince(c.kunde_seit),\n vertragsverlaengerung_in_monaten: monthsUntil(c.vertragsverlaengerung),\n };\n },\n\n get_line_status(a: Args) {\n const scope = typeof a.scope === \"string\" && a.scope !== \"\"\n ? a.scope\n : \"auto\";\n\n if (scope === \"auto\" && state.outage_active) {\n return {\n status: \"gestoert\",\n scope: \"area\",\n ursache: OUTAGE.ursache,\n stoerungsnummer: OUTAGE.stoerungsnummer,\n betroffene_anschluesse: OUTAGE.betroffene_anschluesse,\n behebung_voraussichtlich: OUTAGE.behebung_voraussichtlich,\n plz: OUTAGE.plz,\n };\n }\n\n if (state.line_reset_done) {\n return {\n status: \"ok\",\n scope: \"individual\",\n hinweis: \"Anschluss läuft wieder\",\n };\n }\n\n return {\n status: \"gestoert\",\n scope: \"individual\",\n ursache: \"Signalpegel am Hausanschluss zu niedrig\",\n empfehlung: \"Router-Neustart, danach erneute Messung\",\n stoerungsnummer: \"STG-2026-0913-\" +\n String(a.customer_id ?? \"0000\").slice(-4),\n };\n },\n\n run_line_reset(_a: Args) {\n state.line_reset_done = false; // stays down, so Path B reaches the booking\n touch();\n return {\n ausgefuehrt: true,\n dauer_sekunden: 45,\n ergebnis: \"Signalpegel weiterhin unterhalb des Grenzwerts\",\n naechster_schritt: \"Technikertermin erforderlich\",\n };\n },\n\n get_technician_slots(_a: Args) {\n return { slots: nextSlots() };\n },\n\n book_technician(a: Args) {\n const slots = nextSlots();\n const slot = slots.find((s) => s.slot_id === a.slot_id) ?? slots[0];\n const booking = {\n bestaetigt: true,\n auftragsnummer: \"TA-\" +\n Math.random().toString(36).slice(2, 8).toUpperCase(),\n ...slot,\n kunde: a.customer_id ?? MELANIE.customer_id,\n };\n state.booking = booking;\n touch();\n return booking;\n },\n\n send_sms(a: Args) {\n const template = String(a.template ?? \"\");\n const params: Record =\n a.params && typeof a.params === \"object\" ? a.params : {};\n const msg = {\n template,\n an: a.customer_id ?? MELANIE.customer_id,\n text: renderSms(template, params),\n gesendet_um: new Date().toISOString(),\n };\n state.sms_sent.push(msg);\n touch();\n return { gesendet: true, ...msg };\n },\n\n apply_goodwill_credit(a: Args) {\n const requested = Number(a.betrag_eur);\n const wanted = Number.isFinite(requested) && requested > 0\n ? requested\n : GOODWILL_CAP_EUR;\n const granted = Math.min(wanted, GOODWILL_CAP_EUR);\n const credit = {\n gewaehrt: true,\n betrag_eur: granted,\n gekappt: wanted > GOODWILL_CAP_EUR,\n obergrenze_eur: GOODWILL_CAP_EUR,\n grund: a.grund ?? \"Kulanz nach Störung\",\n kunde: a.customer_id ?? MELANIE.customer_id,\n buchung: \"naechste Rechnung\",\n protokolliert_um: new Date().toISOString(),\n };\n state.credit = credit;\n touch();\n return credit;\n },\n\n escalate_to_human(a: Args) {\n state.escalated = {\n customer_id: a.customer_id ?? 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Diff · v2