[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":10},"actionData","errors","root",{"_172":173,"_174":175},"routes/_app.x.$handle.$name",{"_99":98,"_32":45,"_108":89,"_27":109,"_13":14,"_110":-5,"_11":111,"_112":113,"_114":115,"_116":117,"_118":119,"_20":-5,"_120":-5,"_121":-5,"_122":25,"_123":124,"_125":58,"_126":-5,"_127":-5,"_128":129},"routes/_app.x.$handle.$name.branch.$branch.version.$version.diff",{"_11":12,"_13":14,"_15":16,"_17":-5,"_18":-5},"project",{"_43":44,"_32":45,"_38":46,"_47":-5,"_48":25,"_49":50,"_51":50,"_52":53,"_54":-5,"_18":55,"_56":31,"_57":58,"_59":-5,"_60":-5,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":-5,"_72":73,"_74":73,"_75":76,"_77":76,"_78":76,"_79":73,"_80":73,"_81":82,"_83":84,"_85":86,"_87":25},"version",7,"changes",[19],"aiChatInfo","userId",{"_20":21,"_22":23,"_24":25,"_26":25,"_27":28,"_29":28},"file",{"_30":31,"_32":28,"_33":34,"_35":37,"_38":39,"_40":14,"_41":42,"_24":25},"previous",{"_30":31,"_32":28,"_33":34,"_35":36},"deleted",false,"deletedHere","path","main.ts","latestPath","fileId","bb2ce91e-a103-11f1-9f86-1607ee4eb77e","name","fileType","http","content","// Backend for the Amazon Pharmacy RFP reference-call demo agent (Vapi tool server).\n// One endpoint, dispatched by function name.\n//\n// Design rules, carried from prior pharmacy builds plus what this RFP grades:\n// - The OTP is generated, stored and compared HERE; the model never sees the code.\n// - Verification is enforced server-side, not by a model-supplied boolean.\n// - No arithmetic in the model: prices, doses and day supplies are precomputed AND\n// pre-worded (`*_spoken`) so currency and dose registers are always read correctly.\n// - A misheard drug name returns `did_you_mean`, never a bare failure.\nimport { sqlite } from \"https://esm.town/v/std/sqlite/main.ts\";\nimport {\n CATALOG, Drug, decimalWords, didYouMean, intWords, matchDrug, moneyWords,\n resolveSupply, supplyNote, unitLong,\n} from \"./catalog.ts\";\n\n// ---- account ----------------------------------------------------------------\n// Deliberately unnamed, matching the reference call: nothing account-specific is\n// spoken before the code clears.\nconst ACCOUNT = {\n account_id: \"AMZ-PH-40192\",\n mobile_on_file: Deno.env.get(\"DEMO_MEMBER_PHONE\") ?? \"\",\n email_masked: \"j••••••n@gmail.com\",\n same_day_delivery_eligible: true,\n recent_order: {\n medication: \"Aspirin\",\n spoken: \"your Aspirin eighty-one milligram order\",\n status: \"delivered\",\n },\n};\n\n// ---- OTP ---------------------------------------------------------------------\nconst OTP_TTL_MIN = 10, OTP_MAX_ATTEMPTS = 3, OTP_MAX_SENDS = 3;\n\nlet ready: Promise | null = null;\nfunction init() {\n ready ??= Promise.all([\n sqlite.execute(`CREATE TABLE IF NOT EXISTS rfp_otp (\n call_id TEXT PRIMARY KEY, code TEXT NOT NULL, destination TEXT NOT NULL,\n expires_at TEXT NOT NULL, attempts INTEGER NOT NULL DEFAULT 0,\n sends INTEGER NOT NULL DEFAULT 1, verified_at TEXT)`),\n sqlite.execute(`CREATE TABLE IF NOT EXISTS rfp_events (\n id INTEGER PRIMARY KEY AUTOINCREMENT, ts TEXT NOT NULL, call_id TEXT,\n type TEXT NOT NULL, payload TEXT)`),\n ]).then(() => {});\n return ready;\n}\n\n// Best-effort. The event log is for demo observability only, so a transient libsql\n// blip must never take down a customer-facing answer mid-call.\nasync function logEvent(callId: string, type: string, payload: unknown) {\n try {\n await init();\n await sqlite.execute({\n sql: `INSERT INTO rfp_events (ts, call_id, type, payload) VALUES (?, ?, ?, ?)`,\n args: [new Date().toISOString(), callId, type, JSON.stringify(payload)],\n });\n } catch (e) {\n console.error(\"logEvent failed (non-fatal):\", String(e));\n }\n}\n\nasync function otpRow(callId: string) {\n if (!callId) return null;\n await init();\n const rs = await sqlite.execute({\n sql: `SELECT code,destination,expires_at,attempts,sends,verified_at FROM rfp_otp WHERE call_id=?`,\n args: [callId],\n });\n const r = rs.rows[0];\n if (!r) return null;\n return {\n code: String(r[0]), destination: String(r[1]), expires_at: String(r[2]),\n attempts: Number(r[3]), sends: Number(r[4]), verified_at: r[5] ? String(r[5]) : null,\n };\n}\n\nfunction toE164(raw: unknown): string | null {\n const s = String(raw ?? \"\").trim(), d = s.replace(/[^\\d]/g, \"\");\n if (s.startsWith(\"+\") && d.length >= 11) return \"+\" + d;\n if (d.length === 11 && d.startsWith(\"1\")) return \"+\" + d;\n if (d.length === 10) return \"+1\" + d;\n return null;\n}\n\nconst last4 = (e: string) => e.slice(-4);\n\nconst WORD_DIGITS: Record = {\n zero: \"0\", oh: \"0\", o: \"0\", one: \"1\", won: \"1\", two: \"2\", to: \"2\", too: \"2\",\n three: \"3\", four: \"4\", for: \"4\", fore: \"4\", five: \"5\", six: \"6\", seven: \"7\",\n eight: \"8\", ate: \"8\", nine: \"9\",\n};\n\n// Callers give the code three ways: spoken words, spoken digits, or DTMF keypad.\n// All three arrive here as text, so normalize them to bare digits.\nfunction normalizeCode(raw: unknown): string {\n return String(raw ?? \"\").toLowerCase()\n .replace(/[a-z]+/g, (w) => WORD_DIGITS[w] ?? \" \")\n .replace(/[^\\d]/g, \"\");\n}\n\n// Sends through Vapi's own Twilio SMS transport, so no Twilio credentials live here.\n// useLLMGeneratedMessageForOutbound:false forwards the body verbatim — the code is\n// never seen by any language model.\nasync function sendSms(to: string, body: string): Promise<{ ok: true } | { ok: false; message: string }> {\n const key = Deno.env.get(\"VAPI_API_KEY\");\n const phoneNumberId = Deno.env.get(\"VAPI_PHONE_NUMBER_ID\");\n const assistantId = Deno.env.get(\"VAPI_SMS_ASSISTANT_ID\");\n if (!key || !phoneNumberId || !assistantId) {\n return { ok: false, message: \"SMS is not configured on this server\" };\n }\n let res: Response;\n try {\n res = await fetch(\"https://api.vapi.ai/chat\", {\n method: \"POST\",\n headers: { Authorization: `Bearer ${key}`, \"Content-Type\": \"application/json\" },\n body: JSON.stringify({\n assistantId, input: body,\n transport: {\n type: \"twilio.sms\", phoneNumberId, customer: { number: to },\n useLLMGeneratedMessageForOutbound: false,\n },\n }),\n });\n } catch (e) {\n return { ok: false, message: `could not reach the SMS provider: ${String(e)}` };\n }\n if (res.status === 429) return { ok: false, message: \"the SMS provider is rate limited right now\" };\n if (!res.ok) {\n const t = await res.text().catch(() => \"\");\n let m = `SMS provider returned ${res.status}`;\n try { const j = JSON.parse(t); if (j?.message) m = String(j.message); } catch { /* keep status */ }\n return { ok: false, message: m };\n }\n return { ok: true };\n}\n\nconst smsConfigured = () => !!(Deno.env.get(\"VAPI_API_KEY\") &&\n Deno.env.get(\"VAPI_PHONE_NUMBER_ID\") && Deno.env.get(\"VAPI_SMS_ASSISTANT_ID\"));\n\n// Server-authoritative: a model-supplied \"verified\" flag is never trusted.\nasync function gateVerified(callId: string): Promise {\n const row = await otpRow(callId);\n if (row?.verified_at) return null;\n return {\n error: \"verification_required\",\n message: \"The caller has not passed code verification. Run send_verification_code and check_verification_code first. Note that general catalog questions — availability, strengths, price — do NOT require verification.\",\n };\n}\n\n// ---- tool handlers -----------------------------------------------------------\nasync function handleTool(name: string, args: any, callId: string, ctx: { customerNumber?: string }): Promise {\n switch (name) {\n case \"lookup_account\": {\n if (args?.mobile_confirmed === false) {\n return {\n error: \"mobile_not_confirmed\",\n message: \"The caller says this is not the mobile on their account. Ask for the mobile number that is on the account and call again with mobile_number, or hand off with transfer_to_human.\",\n };\n }\n const to = toE164(args?.mobile_number) ?? toE164(ACCOUNT.mobile_on_file) ?? toE164(ctx.customerNumber);\n if (!to) {\n return {\n error: \"no_account_match\",\n message: \"No account could be matched to a mobile number. Hand off with transfer_to_human, department customer_care.\",\n };\n }\n await logEvent(callId, \"account_lookup\", { mobile_last4: last4(to) });\n return {\n account_found: true, mobile_last4: last4(to), email_masked: ACCOUNT.email_masked,\n next_step: \"Send the code with send_verification_code. Speak no account detail yet.\",\n };\n }\n\n case \"send_verification_code\": {\n if (!callId) return { error: \"no_call_context\", message: \"This tool only works during a live call or chat.\" };\n const existing = await otpRow(callId);\n if (existing?.verified_at) {\n return { status: \"already_verified\", message: \"Already verified on this call. Continue with the caller's request.\" };\n }\n // A resend clears the attempt counter, so a locked call must not buy fresh guesses.\n if (existing && existing.attempts >= OTP_MAX_ATTEMPTS) {\n return { error: \"verification_locked\", message: \"Locked after too many incorrect codes. Do not resend. Use transfer_to_human with reason_code verification_failed.\" };\n }\n if (existing && existing.sends >= OTP_MAX_SENDS) {\n return { error: \"too_many_sends\", message: `A code was already sent ${existing.sends} times. Use transfer_to_human with reason_code verification_failed.` };\n }\n const to = toE164(ACCOUNT.mobile_on_file) ?? toE164(ctx.customerNumber);\n if (!to) return { error: \"no_phone_on_file\", message: \"No mobile number available to text. Use transfer_to_human with reason_code verification_failed.\" };\n const code = String(100000 + (crypto.getRandomValues(new Uint32Array(1))[0] % 900000));\n const sent = await sendSms(to, `Amazon Pharmacy: ${code} is your verification code. It expires in ${OTP_TTL_MIN} minutes. We will never ask you to share it by email or text reply.`);\n if (!sent.ok) {\n await logEvent(callId, \"otp_send_failed\", { mobile_last4: last4(to), reason: sent.message });\n return { error: \"sms_failed\", message: `The code could not be sent (${sent.message}). Apologize briefly and use transfer_to_human with reason_code verification_failed.` };\n }\n await init();\n await sqlite.execute({\n sql: `INSERT INTO rfp_otp (call_id,code,destination,expires_at,attempts,sends,verified_at)\n VALUES (?,?,?,?,0,1,NULL)\n ON CONFLICT(call_id) DO UPDATE SET code=excluded.code, destination=excluded.destination,\n expires_at=excluded.expires_at, attempts=0, sends=rfp_otp.sends+1`,\n args: [callId, code, to, new Date(Date.now() + OTP_TTL_MIN * 60000).toISOString()],\n });\n await logEvent(callId, \"otp_sent\", { mobile_last4: last4(to), resend: !!existing });\n return {\n status: \"code_sent\", digits: 6, mobile_last4: last4(to), email_masked: ACCOUNT.email_masked,\n expires_in_minutes: OTP_TTL_MIN,\n instruction: \"Tell the caller a six-digit code went to their email and mobile, and that they can speak it or enter it on the keypad. You cannot see the code — never say it, guess it, or confirm a partial match.\",\n };\n }\n\n case \"check_verification_code\": {\n if (!callId) return { error: \"no_call_context\", message: \"This tool only works during a live call or chat.\" };\n const row = await otpRow(callId);\n if (!row) return { error: \"no_code_issued\", message: \"No code has been sent yet. Call send_verification_code first.\" };\n if (row.verified_at) return { verified: true, message: \"Already verified on this call.\" };\n // Hard lock on entry, or the attempt cap is only advisory and the code is\n // brute-forceable by simply calling this tool again.\n if (row.attempts >= OTP_MAX_ATTEMPTS) {\n return {\n verified: false, error: \"too_many_attempts\", attempts_remaining: 0,\n message: \"Locked after too many incorrect codes. Do not retry or resend. Use transfer_to_human with reason_code verification_failed, without explaining why on the call.\",\n };\n }\n const supplied = normalizeCode(args?.code);\n if (supplied.length !== 6) {\n return { error: \"malformed_code\", message: \"That was not six digits. Ask the caller to say or key the six-digit code again. This did not count as an attempt.\" };\n }\n if (Date.now() > Date.parse(row.expires_at)) {\n return {\n verified: false, error: \"code_expired\",\n message: row.sends < OTP_MAX_SENDS\n ? \"That code expired. Offer to send a fresh one, then call send_verification_code.\"\n : \"That code expired and no resends remain. Use transfer_to_human with reason_code verification_failed.\",\n };\n }\n const attempts = row.attempts + 1, ok = supplied === row.code;\n await sqlite.execute({\n sql: `UPDATE rfp_otp SET attempts=?, verified_at=? WHERE call_id=?`,\n args: [attempts, ok ? new Date().toISOString() : null, callId],\n });\n if (ok) {\n await logEvent(callId, \"otp_verified\", { attempts });\n return {\n verified: true, recent_order: ACCOUNT.recent_order,\n same_day_delivery_eligible: ACCOUNT.same_day_delivery_eligible,\n instruction: \"Say the code was correct in one short line, then ask whether they are calling about the order in recent_order.spoken, using that exact phrasing.\",\n };\n }\n const remaining = OTP_MAX_ATTEMPTS - attempts;\n await logEvent(callId, \"otp_failed\", { attempts, attempts_remaining: Math.max(remaining, 0) });\n if (remaining <= 0) {\n return {\n verified: false, error: \"too_many_attempts\", attempts_remaining: 0,\n message: \"Too many incorrect codes. Do not retry or resend. Use transfer_to_human with reason_code verification_failed, without explaining why on the call.\",\n };\n }\n return {\n verified: false, attempts_remaining: remaining,\n message: \"That code does not match. Say so plainly and invite them to try again, speaking it or using the keypad. Never hint at the correct digits.\",\n };\n }\n\n case \"check_medication_availability\": {\n const m = matchDrug(args?.medication_name);\n if (!m.exact) return didYouMean(m.suggestions);\n const d: Drug = m.exact;\n const strengths = d.strengths.map((s) => ({ value: s, spoken: `${decimalWords(s)} ${unitLong(d.unit)}` }));\n return {\n medication: d.name, generic: d.generic, category: d.category, form: d.form,\n in_stock: d.stock !== \"backordered\", availability: d.stock,\n strengths, strengths_spoken_list: strengths.map((s) => s.spoken).join(\", \"),\n strength_count_spoken: intWords(d.strengths.length),\n limited_strengths_spoken: d.limited.length\n ? d.limited.map((s) => `${decimalWords(s)} ${unitLong(d.unit)}`).join(\" and \") : null,\n requires_prescription: d.rx,\n day_supply_options: d.supplies,\n availability_note: d.stock === \"backordered\"\n ? `${d.name} is on backorder nationwide. Offer to check an alternative in the same category, or to notify them when it is back.`\n : d.stock === \"limited\"\n ? `${d.name} is available, but the strengths in limited_strengths_spoken are supply-constrained. Mention that only if they ask for one of those.`\n : null,\n next_step: \"Ask which strength, then what day supply, then call get_medication_pricing.\",\n };\n }\n\n case \"get_medication_pricing\": {\n const m = matchDrug(args?.medication_name);\n if (!m.exact) return didYouMean(m.suggestions);\n const d: Drug = m.exact;\n const strengthRaw = parseFloat(String(args?.strength ?? \"\").replace(/[^0-9.]/g, \"\"));\n if (isNaN(strengthRaw) || !d.strengths.includes(strengthRaw)) {\n return {\n error: \"strength_required\",\n available_strengths_spoken: d.strengths.map((s) => `${decimalWords(s)} ${unitLong(d.unit)}`).join(\", \"),\n message: `Ask which strength of ${d.name} they want, offering the values in available_strengths_spoken read exactly as written.`,\n };\n }\n const reqDays = parseInt(String(args?.days_supply ?? \"\").replace(/[^0-9]/g, \"\"), 10);\n if (isNaN(reqDays)) {\n return {\n error: \"days_supply_required\",\n options_spoken: d.supplies.map((s) => `${intWords(s)} day`).join(\", \"),\n message: \"Ask what day supply they want, offering the values in options_spoken.\",\n };\n }\n const days = resolveSupply(d, reqDays);\n const ins = d.insurance[String(days)], cash = d.cash[String(days)];\n // Manufacturer copay cards floor out rather than zeroing a copay: the savings\n // are capped so the caller is never told they could pay nothing.\n const savings = d.couponMax > 0\n ? Math.max(0, Math.min(d.couponMax, Math.round((ins - COUPON_FLOOR) * 100) / 100)) : 0;\n const lowest = Math.round((ins - savings) * 100) / 100;\n const couponApplies = savings > 0;\n const doses = d.schedule === \"weekly\" ? days / 7 : days;\n const ml = (d.schedule === \"weekly\" && d.mlPerDose)\n ? Math.round(d.mlPerDose * doses * 100) / 100 : null;\n const verified = !(await gateVerified(callId));\n await logEvent(callId, \"pricing_quote\", { drug: d.name, strength: strengthRaw, days });\n return {\n medication: d.name, generic: d.generic, form: d.form,\n strength_spoken: `${decimalWords(strengthRaw)} ${unitLong(d.unit)}`,\n days_supply: days, days_supply_spoken: `${intWords(days)} day`,\n supply_note: supplyNote(d, reqDays, days),\n volume_spoken: ml ? `${decimalWords(ml)} milliliters` : null,\n insurance_price_spoken: d.rx ? moneyWords(ins) : null,\n cash_price_spoken: moneyWords(cash),\n coupon_available: couponApplies,\n coupon_savings_spoken: couponApplies ? moneyWords(savings) : null,\n lowest_price_spoken: couponApplies ? moneyWords(lowest) : null,\n coupon_note: (!couponApplies && d.couponMax > 0)\n ? \"A manufacturer coupon exists for this medication, but it cannot go below the copay they already have at this day supply. Do not mention a coupon.\" : null,\n availability: d.stock,\n requires_prescription: d.rx,\n estimate_disclaimer: \"The average insurance price is an estimate based on what other customers paid; the caller's actual price may differ.\",\n same_day_delivery_eligible: verified ? ACCOUNT.same_day_delivery_eligible : null,\n next_step: d.rx\n ? \"Read the price using the spoken fields exactly as written, give the estimate disclaimer, then say a prescription is needed and offer to transfer one from another pharmacy.\"\n : \"Read the price using the spoken fields exactly as written. No prescription is needed for this item.\",\n };\n }\n\n case \"initiate_prescription_transfer\": {\n const g = await gateVerified(callId);\n if (g) return g;\n const m = matchDrug(args?.medication_name);\n if (!m.exact) return didYouMean(m.suggestions);\n if (!String(args?.current_pharmacy ?? \"\").trim()) {\n return { error: \"missing_pharmacy\", message: \"Ask which pharmacy currently holds the prescription, then retry.\" };\n }\n const result = {\n transfer_id: \"TRF-\" + String(30000 + Math.floor(Math.random() * 9000)),\n medication: m.exact.name, from_pharmacy: String(args.current_pharmacy),\n status: \"initiated\",\n expected_spoken: \"one to two business days, and we will text you when it lands\",\n };\n await logEvent(callId, \"transfer_rx\", result);\n return result;\n }\n\n case \"transfer_to_human\": {\n const dept = String(args?.department ?? \"\").toLowerCase().trim();\n if (![\"pharmacist\", \"customer_care\", \"billing\"].includes(dept)) {\n return { error: \"invalid_department\", message: \"department must be one of: pharmacist, customer_care, billing.\" };\n }\n if (!String(args?.call_summary ?? \"\").trim()) {\n return { error: \"missing_call_summary\", message: \"Include a brief call_summary so the specialist has context, then retry.\" };\n }\n const result = {\n status: \"transfer_accepted\", department: dept, queue_position: 1,\n instruction: \"Tell the caller you are connecting them now and the specialist has full context, then end the call. The transfer completes automatically in this demo.\",\n };\n await logEvent(callId, \"transfer_to_human\", { ...result, reason_code: args?.reason_code ?? null, call_summary: args.call_summary });\n return result;\n }\n\n default:\n return { error: \"unknown_tool\", message: `No handler for tool \"${name}\".` };\n }\n}\n\n// ---- catalog rendering -------------------------------------------------------\nconst STOCK_LABEL: Record = {\n in_stock: \"In stock\", limited: \"Limited supply\", backordered: \"On backorder\",\n};\nconst shortUnit = (u: string) => u === \"units/mL\" ? \"units/mL\" : u;\n\nfunction catalogRows() {\n return CATALOG.map((d) => ({\n name: d.name, generic: d.generic, category: d.category, form: d.form,\n strengths: d.strengths.map((s) => `${s} ${shortUnit(d.unit)}`).join(\", \"),\n strengths_spoken: d.strengths.map((s) => `${decimalWords(s)} ${unitLong(d.unit)}`),\n availability: STOCK_LABEL[d.stock],\n limited: d.limited.map((s) => `${s} ${shortUnit(d.unit)}`).join(\", \"),\n rx: d.rx ? \"Rx\" : \"OTC\",\n supplies: d.supplies,\n insurance: d.rx ? d.supplies.map((s) => `${s}d $${d.insurance[String(s)]}`).join(\" · \") : \"—\",\n cash: d.supplies.map((s) => `${s}d $${d.cash[String(s)]}`).join(\" · \"),\n coupon: d.couponMax > 0 ? `up to $${d.couponMax} off` : \"—\",\n }));\n}\n\nfunction catalogHtml(): string {\n const rows = catalogRows();\n const cats = [...new Set(rows.map((r) => r.category))];\n const esc = (s: string) => s.replace(/&/g, \"&\").replace(/ {\n const body = rows.filter((r) => r.category === c).map((r) => `\n \n ${esc(r.name)}${esc(r.generic)}\n ${esc(r.form)}${r.rx}\n ${esc(r.strengths)}\n ${esc(r.availability)}${r.limited ? `limited: ${esc(r.limited)}` : \"\"}\n ${esc(r.insurance)}\n ${esc(r.cash)}\n ${esc(r.coupon)}\n `).join(\"\");\n return `

${esc(c)}

\n \n \n ${body}

Medication	Form	Strengths	Availability	Insurance price	Cash price	Coupon

`;\n }).join(\"\");\n const totalStrengths = CATALOG.reduce((n, d) => n + d.strengths.length, 0);\n return `\nAmazon Pharmacy Voice Assistant — Medication Knowledge Base\n\n

Amazon Pharmacy Voice Assistant — Medication Knowledge Base

Every medication, strength, availability state and price the demo assistant can answer for. All values are mock data created for this demonstration.

${CATALOG.length}medications

${totalStrengths}strength options

${cats.length}categories

${CATALOG.filter((d) => d.stock !== \"in_stock\").length}constrained supply

\n${sections}\n\n`;\n}\n\n// ---- Vapi webhook plumbing ---------------------------------------------------\nexport default async function (req: Request): Promise {\n const url = new URL(req.url);\n\n if (req.method === \"GET\" && url.pathname === \"/catalog\") {\n return new Response(catalogHtml(), { headers: { \"Content-Type\": \"text/html; charset=utf-8\" } });\n }\n if (req.method === \"GET\" && url.pathname === \"/catalog.json\") {\n return Response.json({ count: CATALOG.length, drugs: catalogRows() });\n }\n if (req.method === \"GET\" && url.pathname === \"/events\") {\n await init();\n const rs = await sqlite.execute(`SELECT ts,call_id,type,payload FROM rfp_events ORDER BY id DESC LIMIT 50`);\n return Response.json({\n events: rs.rows.map((r) => ({ ts: r[0], call_id: r[1], type: r[2], payload: JSON.parse(String(r[3] ?? \"null\")) })),\n });\n }\n if (req.method === \"GET\") {\n return Response.json({\n ok: true, service: \"amazon-pharmacy-rfp-demo\", drugs: CATALOG.length,\n sms_configured: smsConfigured(), member_phone_configured: !!toE164(ACCOUNT.mobile_on_file),\n });\n }\n\n let body: any;\n try { body = await req.json(); } catch { return Response.json({ error: \"invalid_json\" }, { status: 400 }); }\n const msg = body?.message;\n if (msg?.type !== \"tool-calls\") {\n return Response.json({ error: \"unsupported_message_type\", got: msg?.type ?? null }, { status: 400 });\n }\n // Voice calls carry call.id; /chat and simulation runs carry chat/session ids.\n const callId = msg?.call?.id ?? msg?.chat?.id ?? msg?.session?.id ?? msg?.chatId ?? \"\";\n // Read from the call itself, never from tool arguments, so the model cannot\n // redirect the verification text to a number of its choosing.\n const ctx = { customerNumber: msg?.call?.customer?.number ?? msg?.customer?.number };\n const toolCalls = msg.toolCallList ?? msg.toolCalls ?? [];\n\n const results: { toolCallId: string; result: string }[] = [];\n for (const tc of toolCalls) {\n const name = tc.name ?? tc.function?.name;\n let a = tc.arguments ?? tc.function?.arguments ?? {};\n if (typeof a === \"string\") { try { a = JSON.parse(a); } catch { a = {}; } }\n let out: any;\n try { out = await handleTool(name, a, callId, ctx); }\n catch (e) { out = { error: \"internal_error\", message: String(e) }; }\n results.push({ toolCallId: tc.id, result: JSON.stringify(out) });\n }\n return Response.json({ results });\n}\n","// Backend for the Amazon Pharmacy RFP reference-call demo agent (Vapi tool server).\n// One endpoint, dispatched by function name.\n//\n// Design rules, carried from prior pharmacy builds plus what this RFP grades:\n// - The OTP is generated, stored and compared HERE; the model never sees the code.\n// - Verification is enforced server-side, not by a model-supplied boolean.\n// - No arithmetic in the model: prices, doses and day supplies are precomputed AND\n// pre-worded (`*_spoken`) so currency and dose registers are always read correctly.\n// - A misheard drug name returns `did_you_mean`, never a bare failure.\nimport { sqlite } from \"https://esm.town/v/std/sqlite/main.ts\";\nimport {\n CATALOG, Drug, decimalWords, didYouMean, intWords, matchDrug, moneyWords,\n resolveSupply, supplyNote, unitLong,\n} from \"./catalog.ts\";\n\n// ---- account ----------------------------------------------------------------\n// Deliberately unnamed, matching the reference call: nothing account-specific is\n// spoken before the code clears.\nconst ACCOUNT = {\n account_id: \"AMZ-PH-40192\",\n mobile_on_file: Deno.env.get(\"DEMO_MEMBER_PHONE\") ?? \"\",\n email_masked: \"j••••••n@gmail.com\",\n same_day_delivery_eligible: true,\n recent_order: {\n medication: \"Aspirin\",\n spoken: \"your Aspirin eighty-one milligram order\",\n status: \"delivered\",\n },\n};\n\n// ---- OTP ---------------------------------------------------------------------\nconst OTP_TTL_MIN = 10, OTP_MAX_ATTEMPTS = 3, OTP_MAX_SENDS = 3;\n\nlet ready: Promise | null = null;\nfunction init() {\n ready ??= Promise.all([\n sqlite.execute(`CREATE TABLE IF NOT EXISTS rfp_otp (\n call_id TEXT PRIMARY KEY, code TEXT NOT NULL, destination TEXT NOT NULL,\n expires_at TEXT NOT NULL, attempts INTEGER NOT NULL DEFAULT 0,\n sends INTEGER NOT NULL DEFAULT 1, verified_at TEXT)`),\n sqlite.execute(`CREATE TABLE IF NOT EXISTS rfp_events (\n id INTEGER PRIMARY KEY AUTOINCREMENT, ts TEXT NOT NULL, call_id TEXT,\n type TEXT NOT NULL, payload TEXT)`),\n ]).then(() => {});\n return ready;\n}\n\n// Best-effort. The event log is for demo observability only, so a transient libsql\n// blip must never take down a customer-facing answer mid-call.\nasync function logEvent(callId: string, type: string, payload: unknown) {\n try {\n await init();\n await sqlite.execute({\n sql: `INSERT INTO rfp_events (ts, call_id, type, payload) VALUES (?, ?, ?, ?)`,\n args: [new Date().toISOString(), callId, type, JSON.stringify(payload)],\n });\n } catch (e) {\n console.error(\"logEvent failed (non-fatal):\", String(e));\n }\n}\n\nasync function otpRow(callId: string) {\n if (!callId) return null;\n await init();\n const rs = await sqlite.execute({\n sql: `SELECT code,destination,expires_at,attempts,sends,verified_at FROM rfp_otp WHERE call_id=?`,\n args: [callId],\n });\n const r = rs.rows[0];\n if (!r) return null;\n return {\n code: String(r[0]), destination: String(r[1]), expires_at: String(r[2]),\n attempts: Number(r[3]), sends: Number(r[4]), verified_at: r[5] ? String(r[5]) : null,\n };\n}\n\nfunction toE164(raw: unknown): string | null {\n const s = String(raw ?? \"\").trim(), d = s.replace(/[^\\d]/g, \"\");\n if (s.startsWith(\"+\") && d.length >= 11) return \"+\" + d;\n if (d.length === 11 && d.startsWith(\"1\")) return \"+\" + d;\n if (d.length === 10) return \"+1\" + d;\n return null;\n}\n\nconst last4 = (e: string) => e.slice(-4);\n\nconst WORD_DIGITS: Record = {\n zero: \"0\", oh: \"0\", o: \"0\", one: \"1\", won: \"1\", two: \"2\", to: \"2\", too: \"2\",\n three: \"3\", four: \"4\", for: \"4\", fore: \"4\", five: \"5\", six: \"6\", seven: \"7\",\n eight: \"8\", ate: \"8\", nine: \"9\",\n};\n\n// Callers give the code three ways: spoken words, spoken digits, or DTMF keypad.\n// All three arrive here as text, so normalize them to bare digits.\nfunction normalizeCode(raw: unknown): string {\n return String(raw ?? \"\").toLowerCase()\n .replace(/[a-z]+/g, (w) => WORD_DIGITS[w] ?? \" \")\n .replace(/[^\\d]/g, \"\");\n}\n\n// Sends through Vapi's own Twilio SMS transport, so no Twilio credentials live here.\n// useLLMGeneratedMessageForOutbound:false forwards the body verbatim — the code is\n// never seen by any language model.\nasync function sendSms(to: string, body: string): Promise<{ ok: true } | { ok: false; message: string }> {\n const key = Deno.env.get(\"VAPI_API_KEY\");\n const phoneNumberId = Deno.env.get(\"VAPI_PHONE_NUMBER_ID\");\n const assistantId = Deno.env.get(\"VAPI_SMS_ASSISTANT_ID\");\n if (!key || !phoneNumberId || !assistantId) {\n return { ok: false, message: \"SMS is not configured on this server\" };\n }\n let res: Response;\n try {\n res = await fetch(\"https://api.vapi.ai/chat\", {\n method: \"POST\",\n headers: { Authorization: `Bearer ${key}`, \"Content-Type\": \"application/json\" },\n body: JSON.stringify({\n assistantId, input: body,\n transport: {\n type: \"twilio.sms\", phoneNumberId, customer: { number: to },\n useLLMGeneratedMessageForOutbound: false,\n },\n }),\n });\n } catch (e) {\n return { ok: false, message: `could not reach the SMS provider: ${String(e)}` };\n }\n if (res.status === 429) return { ok: false, message: \"the SMS provider is rate limited right now\" };\n if (!res.ok) {\n const t = await res.text().catch(() => \"\");\n let m = `SMS provider returned ${res.status}`;\n try { const j = JSON.parse(t); if (j?.message) m = String(j.message); } catch { /* keep status */ }\n return { ok: false, message: m };\n }\n return { ok: true };\n}\n\nconst smsConfigured = () => !!(Deno.env.get(\"VAPI_API_KEY\") &&\n Deno.env.get(\"VAPI_PHONE_NUMBER_ID\") && Deno.env.get(\"VAPI_SMS_ASSISTANT_ID\"));\n\n// Server-authoritative: a model-supplied \"verified\" flag is never trusted.\nasync function gateVerified(callId: string): Promise {\n const row = await otpRow(callId);\n if (row?.verified_at) return null;\n return {\n error: \"verification_required\",\n message: \"The caller has not passed code verification. Run send_verification_code and check_verification_code first. Note that general catalog questions — availability, strengths, price — do NOT require verification.\",\n };\n}\n\n// ---- tool handlers -----------------------------------------------------------\nasync function handleTool(name: string, args: any, callId: string, ctx: { customerNumber?: string }): Promise {\n switch (name) {\n case \"lookup_account\": {\n if (args?.mobile_confirmed === false) {\n return {\n error: \"mobile_not_confirmed\",\n message: \"The caller says this is not the mobile on their account. Ask for the mobile number that is on the account and call again with mobile_number, or hand off with transfer_to_human.\",\n };\n }\n const to = toE164(args?.mobile_number) ?? toE164(ACCOUNT.mobile_on_file) ?? toE164(ctx.customerNumber);\n if (!to) {\n return {\n error: \"no_account_match\",\n message: \"No account could be matched to a mobile number. Hand off with transfer_to_human, department customer_care.\",\n };\n }\n await logEvent(callId, \"account_lookup\", { mobile_last4: last4(to) });\n return {\n account_found: true, mobile_last4: last4(to), email_masked: ACCOUNT.email_masked,\n next_step: \"Send the code with send_verification_code. Speak no account detail yet.\",\n };\n }\n\n case \"send_verification_code\": {\n if (!callId) return { error: \"no_call_context\", message: \"This tool only works during a live call or chat.\" };\n const existing = await otpRow(callId);\n if (existing?.verified_at) {\n return { status: \"already_verified\", message: \"Already verified on this call. Continue with the caller's request.\" };\n }\n // A resend clears the attempt counter, so a locked call must not buy fresh guesses.\n if (existing && existing.attempts >= OTP_MAX_ATTEMPTS) {\n return { error: \"verification_locked\", message: \"Locked after too many incorrect codes. Do not resend. Use transfer_to_human with reason_code verification_failed.\" };\n }\n if (existing && existing.sends >= OTP_MAX_SENDS) {\n return { error: \"too_many_sends\", message: `A code was already sent ${existing.sends} times. Use transfer_to_human with reason_code verification_failed.` };\n }\n const to = toE164(ACCOUNT.mobile_on_file) ?? toE164(ctx.customerNumber);\n if (!to) return { error: \"no_phone_on_file\", message: \"No mobile number available to text. Use transfer_to_human with reason_code verification_failed.\" };\n const code = String(100000 + (crypto.getRandomValues(new Uint32Array(1))[0] % 900000));\n const sent = await sendSms(to, `Amazon Pharmacy: ${code} is your verification code. It expires in ${OTP_TTL_MIN} minutes. We will never ask you to share it by email or text reply.`);\n if (!sent.ok) {\n await logEvent(callId, \"otp_send_failed\", { mobile_last4: last4(to), reason: sent.message });\n return { error: \"sms_failed\", message: `The code could not be sent (${sent.message}). Apologize briefly and use transfer_to_human with reason_code verification_failed.` };\n }\n await init();\n await sqlite.execute({\n sql: `INSERT INTO rfp_otp (call_id,code,destination,expires_at,attempts,sends,verified_at)\n VALUES (?,?,?,?,0,1,NULL)\n ON CONFLICT(call_id) DO UPDATE SET code=excluded.code, destination=excluded.destination,\n expires_at=excluded.expires_at, attempts=0, sends=rfp_otp.sends+1`,\n args: [callId, code, to, new Date(Date.now() + OTP_TTL_MIN * 60000).toISOString()],\n });\n await logEvent(callId, \"otp_sent\", { mobile_last4: last4(to), resend: !!existing });\n return {\n status: \"code_sent\", digits: 6, mobile_last4: last4(to), email_masked: ACCOUNT.email_masked,\n expires_in_minutes: OTP_TTL_MIN,\n instruction: \"Tell the caller a six-digit code went to their email and mobile, and that they can speak it or enter it on the keypad. You cannot see the code — never say it, guess it, or confirm a partial match.\",\n };\n }\n\n case \"check_verification_code\": {\n if (!callId) return { error: \"no_call_context\", message: \"This tool only works during a live call or chat.\" };\n const row = await otpRow(callId);\n if (!row) return { error: \"no_code_issued\", message: \"No code has been sent yet. Call send_verification_code first.\" };\n if (row.verified_at) return { verified: true, message: \"Already verified on this call.\" };\n // Hard lock on entry, or the attempt cap is only advisory and the code is\n // brute-forceable by simply calling this tool again.\n if (row.attempts >= OTP_MAX_ATTEMPTS) {\n return {\n verified: false, error: \"too_many_attempts\", attempts_remaining: 0,\n message: \"Locked after too many incorrect codes. Do not retry or resend. Use transfer_to_human with reason_code verification_failed, without explaining why on the call.\",\n };\n }\n const supplied = normalizeCode(args?.code);\n if (supplied.length !== 6) {\n return { error: \"malformed_code\", message: \"That was not six digits. Ask the caller to say or key the six-digit code again. This did not count as an attempt.\" };\n }\n if (Date.now() > Date.parse(row.expires_at)) {\n return {\n verified: false, error: \"code_expired\",\n message: row.sends < OTP_MAX_SENDS\n ? \"That code expired. Offer to send a fresh one, then call send_verification_code.\"\n : \"That code expired and no resends remain. Use transfer_to_human with reason_code verification_failed.\",\n };\n }\n const attempts = row.attempts + 1, ok = supplied === row.code;\n await sqlite.execute({\n sql: `UPDATE rfp_otp SET attempts=?, verified_at=? WHERE call_id=?`,\n args: [attempts, ok ? new Date().toISOString() : null, callId],\n });\n if (ok) {\n await logEvent(callId, \"otp_verified\", { attempts });\n return {\n verified: true, recent_order: ACCOUNT.recent_order,\n same_day_delivery_eligible: ACCOUNT.same_day_delivery_eligible,\n instruction: \"Say the code was correct in one short line, then ask whether they are calling about the order in recent_order.spoken, using that exact phrasing.\",\n };\n }\n const remaining = OTP_MAX_ATTEMPTS - attempts;\n await logEvent(callId, \"otp_failed\", { attempts, attempts_remaining: Math.max(remaining, 0) });\n if (remaining <= 0) {\n return {\n verified: false, error: \"too_many_attempts\", attempts_remaining: 0,\n message: \"Too many incorrect codes. Do not retry or resend. Use transfer_to_human with reason_code verification_failed, without explaining why on the call.\",\n };\n }\n return {\n verified: false, attempts_remaining: remaining,\n message: \"That code does not match. Say so plainly and invite them to try again, speaking it or using the keypad. Never hint at the correct digits.\",\n };\n }\n\n case \"check_medication_availability\": {\n const m = matchDrug(args?.medication_name);\n if (!m.exact) return didYouMean(m.suggestions);\n const d: Drug = m.exact;\n const strengths = d.strengths.map((s) => ({ value: s, spoken: `${decimalWords(s)} ${unitLong(d.unit)}` }));\n return {\n medication: d.name, generic: d.generic, category: d.category, form: d.form,\n in_stock: d.stock !== \"backordered\", availability: d.stock,\n strengths, strengths_spoken_list: strengths.map((s) => s.spoken).join(\", \"),\n strength_count_spoken: intWords(d.strengths.length),\n limited_strengths_spoken: d.limited.length\n ? d.limited.map((s) => `${decimalWords(s)} ${unitLong(d.unit)}`).join(\" and \") : null,\n requires_prescription: d.rx,\n day_supply_options: d.supplies,\n availability_note: d.stock === \"backordered\"\n ? `${d.name} is on backorder nationwide. Offer to check an alternative in the same category, or to notify them when it is back.`\n : d.stock === \"limited\"\n ? `${d.name} is available, but the strengths in limited_strengths_spoken are supply-constrained. Mention that only if they ask for one of those.`\n : null,\n next_step: \"Ask which strength, then what day supply, then call get_medication_pricing.\",\n };\n }\n\n case \"get_medication_pricing\": {\n const m = matchDrug(args?.medication_name);\n if (!m.exact) return didYouMean(m.suggestions);\n const d: Drug = m.exact;\n const strengthRaw = parseFloat(String(args?.strength ?? \"\").replace(/[^0-9.]/g, \"\"));\n if (isNaN(strengthRaw) || !d.strengths.includes(strengthRaw)) {\n return {\n error: \"strength_required\",\n available_strengths_spoken: d.strengths.map((s) => `${decimalWords(s)} ${unitLong(d.unit)}`).join(\", \"),\n message: `Ask which strength of ${d.name} they want, offering the values in available_strengths_spoken read exactly as written.`,\n };\n }\n const reqDays = parseInt(String(args?.days_supply ?? \"\").replace(/[^0-9]/g, \"\"), 10);\n if (isNaN(reqDays)) {\n return {\n error: \"days_supply_required\",\n options_spoken: d.supplies.map((s) => `${intWords(s)} day`).join(\", \"),\n message: \"Ask what day supply they want, offering the values in options_spoken.\",\n };\n }\n const days = resolveSupply(d, reqDays);\n const ins = d.insurance[String(days)], cash = d.cash[String(days)];\n // Manufacturer copay cards floor out rather than zeroing a copay: the savings\n // are capped so the caller is never told they could pay nothing.\n const savings = d.couponMax > 0\n ? Math.max(0, Math.min(d.couponMax, Math.round((ins - COUPON_FLOOR) * 100) / 100)) : 0;\n const lowest = Math.round((ins - savings) * 100) / 100;\n const couponApplies = savings > 0;\n const doses = d.schedule === \"weekly\" ? days / 7 : days;\n const ml = (d.schedule === \"weekly\" && d.mlPerDose)\n ? Math.round(d.mlPerDose * doses * 100) / 100 : null;\n const verified = !(await gateVerified(callId));\n await logEvent(callId, \"pricing_quote\", { drug: d.name, strength: strengthRaw, days });\n return {\n medication: d.name, generic: d.generic, form: d.form,\n strength_spoken: `${decimalWords(strengthRaw)} ${unitLong(d.unit)}`,\n days_supply: days, days_supply_spoken: `${intWords(days)} day`,\n supply_note: supplyNote(d, reqDays, days),\n volume_spoken: ml ? `${decimalWords(ml)} milliliters` : null,\n insurance_price_spoken: d.rx ? moneyWords(ins) : null,\n cash_price_spoken: moneyWords(cash),\n coupon_available: couponApplies,\n coupon_savings_spoken: couponApplies ? moneyWords(savings) : null,\n lowest_price_spoken: couponApplies ? moneyWords(lowest) : null,\n coupon_note: (!couponApplies && d.couponMax > 0)\n ? \"A manufacturer coupon exists for this medication, but it cannot go below the copay they already have at this day supply. Do not mention a coupon.\" : null,\n availability: d.stock,\n requires_prescription: d.rx,\n estimate_disclaimer: \"The average insurance price is an estimate based on what other customers paid; the caller's actual price may differ.\",\n same_day_delivery_eligible: verified ? ACCOUNT.same_day_delivery_eligible : null,\n next_step: d.rx\n ? \"Read the price using the spoken fields exactly as written, give the estimate disclaimer, then say a prescription is needed and offer to transfer one from another pharmacy.\"\n : \"Read the price using the spoken fields exactly as written. No prescription is needed for this item.\",\n };\n }\n\n case \"initiate_prescription_transfer\": {\n const g = await gateVerified(callId);\n if (g) return g;\n const m = matchDrug(args?.medication_name);\n if (!m.exact) return didYouMean(m.suggestions);\n if (!String(args?.current_pharmacy ?? \"\").trim()) {\n return { error: \"missing_pharmacy\", message: \"Ask which pharmacy currently holds the prescription, then retry.\" };\n }\n const result = {\n transfer_id: \"TRF-\" + String(30000 + Math.floor(Math.random() * 9000)),\n medication: m.exact.name, from_pharmacy: String(args.current_pharmacy),\n status: \"initiated\",\n expected_spoken: \"one to two business days, and we will text you when it lands\",\n };\n await logEvent(callId, \"transfer_rx\", result);\n return result;\n }\n\n case \"transfer_to_human\": {\n const dept = String(args?.department ?? \"\").toLowerCase().trim();\n if (![\"pharmacist\", \"customer_care\", \"billing\"].includes(dept)) {\n return { error: \"invalid_department\", message: \"department must be one of: pharmacist, customer_care, billing.\" };\n }\n if (!String(args?.call_summary ?? \"\").trim()) {\n return { error: \"missing_call_summary\", message: \"Include a brief call_summary so the specialist has context, then retry.\" };\n }\n const result = {\n status: \"transfer_accepted\", department: dept, queue_position: 1,\n instruction: \"Tell the caller you are connecting them now and the specialist has full context, then end the call. The transfer completes automatically in this demo.\",\n };\n await logEvent(callId, \"transfer_to_human\", { ...result, reason_code: args?.reason_code ?? null, call_summary: args.call_summary });\n return result;\n }\n\n default:\n return { error: \"unknown_tool\", message: `No handler for tool \"${name}\".` };\n }\n}\n\n// ---- catalog rendering -------------------------------------------------------\n// Manufacturer copay cards floor at this price rather than reducing a copay to zero.\nconst COUPON_FLOOR = 25;\n\nconst STOCK_LABEL: Record = {\n in_stock: \"In stock\", limited: \"Limited supply\", backordered: \"On backorder\",\n};\nconst shortUnit = (u: string) => u === \"units/mL\" ? \"units/mL\" : u;\n\nfunction catalogRows() {\n return CATALOG.map((d) => ({\n name: d.name, generic: d.generic, category: d.category, form: d.form,\n strengths: d.strengths.map((s) => `${s} ${shortUnit(d.unit)}`).join(\", \"),\n strengths_spoken: d.strengths.map((s) => `${decimalWords(s)} ${unitLong(d.unit)}`),\n availability: STOCK_LABEL[d.stock],\n limited: d.limited.map((s) => `${s} ${shortUnit(d.unit)}`).join(\", \"),\n rx: d.rx ? \"Rx\" : \"OTC\",\n supplies: d.supplies,\n insurance: d.rx ? d.supplies.map((s) => `${s}d $${d.insurance[String(s)]}`).join(\" · \") : \"—\",\n cash: d.supplies.map((s) => `${s}d $${d.cash[String(s)]}`).join(\" · \"),\n coupon: d.couponMax > 0 ? `up to $${d.couponMax} off` : \"—\",\n }));\n}\n\nfunction catalogHtml(): string {\n const rows = catalogRows();\n const cats = [...new Set(rows.map((r) => r.category))];\n const esc = (s: string) => s.replace(/&/g, \"&\").replace(/ {\n const body = rows.filter((r) => r.category === c).map((r) => `\n \n ${esc(r.name)}${esc(r.generic)}\n ${esc(r.form)}${r.rx}\n ${esc(r.strengths)}\n ${esc(r.availability)}${r.limited ? `limited: ${esc(r.limited)}` : \"\"}\n ${esc(r.insurance)}\n ${esc(r.cash)}\n ${esc(r.coupon)}\n `).join(\"\");\n return `

${esc(c)}

\n \n \n ${body}

Medication	Form	Strengths	Availability	Insurance price	Cash price	Coupon

`;\n }).join(\"\");\n const totalStrengths = CATALOG.reduce((n, d) => n + d.strengths.length, 0);\n return `\nAmazon Pharmacy Voice Assistant — Medication Knowledge Base\n\n

Amazon Pharmacy Voice Assistant — Medication Knowledge Base

Every medication, strength, availability state and price the demo assistant can answer for. All values are mock data created for this demonstration.

${CATALOG.length}medications

${totalStrengths}strength options

${cats.length}categories

${CATALOG.filter((d) => d.stock !== \"in_stock\").length}constrained supply

\n${sections}\n\n`;\n}\n\n// ---- Vapi webhook plumbing ---------------------------------------------------\nexport default async function (req: Request): Promise {\n const url = new URL(req.url);\n\n if (req.method === \"GET\" && url.pathname === \"/catalog\") {\n return new Response(catalogHtml(), { headers: { \"Content-Type\": \"text/html; charset=utf-8\" } });\n }\n if (req.method === \"GET\" && url.pathname === \"/catalog.json\") {\n return Response.json({ count: CATALOG.length, drugs: catalogRows() });\n }\n if (req.method === \"GET\" && url.pathname === \"/events\") {\n await init();\n const rs = await sqlite.execute(`SELECT ts,call_id,type,payload FROM rfp_events ORDER BY id DESC LIMIT 50`);\n return Response.json({\n events: rs.rows.map((r) => ({ ts: r[0], call_id: r[1], type: r[2], payload: JSON.parse(String(r[3] ?? \"null\")) })),\n });\n }\n if (req.method === \"GET\") {\n return Response.json({\n ok: true, service: \"amazon-pharmacy-rfp-demo\", drugs: CATALOG.length,\n sms_configured: smsConfigured(), member_phone_configured: !!toE164(ACCOUNT.mobile_on_file),\n });\n }\n\n let body: any;\n try { body = await req.json(); } catch { return Response.json({ error: \"invalid_json\" }, { status: 400 }); }\n const msg = body?.message;\n if (msg?.type !== \"tool-calls\") {\n return Response.json({ error: \"unsupported_message_type\", got: msg?.type ?? null }, { status: 400 });\n }\n // Voice calls carry call.id; /chat and simulation runs carry chat/session ids.\n const callId = msg?.call?.id ?? msg?.chat?.id ?? msg?.session?.id ?? msg?.chatId ?? \"\";\n // Read from the call itself, never from tool arguments, so the model cannot\n // redirect the verification text to a number of its choosing.\n const ctx = { customerNumber: msg?.call?.customer?.number ?? msg?.customer?.number };\n const toolCalls = msg.toolCallList ?? msg.toolCalls ?? [];\n\n const results: { toolCallId: string; result: string }[] = [];\n for (const tc of toolCalls) {\n const name = tc.name ?? tc.function?.name;\n let a = tc.arguments ?? tc.function?.arguments ?? {};\n if (typeof a === \"string\") { try { a = JSON.parse(a); } catch { a = {}; } }\n let out: any;\n try { out = await handleTool(name, a, callId, ctx); }\n catch (e) { out = { error: \"internal_error\", message: String(e) }; }\n results.push({ toolCallId: tc.id, result: JSON.stringify(out) });\n }\n return Response.json({ results });\n}\n","createdAt",["D",1787717689609],"branchVersion","branchId","36b2eede-ee42-4fc8-b1ac-8c6b087de9ea","id","0b43ba0c-da77-4040-85d3-10a58b8e2aa7","amazon-pharmacy-rfp-demo",["D",1787717048543],"deletedAt","legacyEnvVars","privacy","public","httpPrivacy","description","Amazon Pharmacy RFP demo backend: OTP + drug catalog","imageUrl","bf54ad56-9f09-4238-93ec-5919acfb30c0","pinnedFileId","pinPreview",true,"pinMigrated","screenshotVersion","likeCount",0,"orgId","019f8bc4-813e-715b-b5bf-1cb41e84f338","tursoName","0b43ba0cda77404085d310a58b8e2aa7","tursoHostname","0b43ba0cda77404085d310a58b8e2aa7-val-town.aws-us-east-2.turso.io","tursoMeasuredAt",["D",1789539031988],"pinned","userPerm","r","valPerm","blobPerm","rw","emailPerm","sqlitePerm","projectPerm","telemetryPerm","user",{"_99":98,"_107":103},"org",{"_99":98,"_100":101,"_102":103,"_18":55,"_104":105,"_106":25},"branch",{"_13":88,"_32":89,"_43":42,"_90":44,"_91":-5,"_92":-5,"_93":-5,"_94":-5,"_95":-5,"_96":45,"_97":98},"isOwned",20,"main","projectId","forkedBranchId","forkedBranchVersion","forkedProjectPrivacy","forkedProjectId","forkedProjectOrgId","projectName","userHandle","gerardroy","handle","displayName","Gerard Roy","avatar","https://lh3.googleusercontent.com/a/ACg8ocIAPCi5IrLmWavYqxP-lUqAvz0-SYQhvB7c5IAuwONv5alSFg=s96-c","tier","free","canRestrictVals","profileImageUrl","branchName","","adoptOrgId",{"_43":44,"_32":45,"_38":167,"_47":-5,"_48":25,"_49":50,"_51":50,"_52":53,"_54":-5,"_18":55,"_56":31,"_57":58,"_59":-5,"_60":-5,"_61":62,"_63":64,"_65":66,"_67":68,"_69":168,"_71":-5,"_72":73,"_74":73,"_75":76,"_77":76,"_78":76,"_79":73,"_80":73,"_81":169,"_83":170,"_85":171,"_87":25},"tree",[158,159],"files",[158,159],"counts",{"_147":62,"_148":142,"_149":62,"_150":151,"_152":153},"contents",[130,131],"upstreamProject","upstreamBranch","emptyEnvVars","flags",[],"hasHttpFiles","grants","orgs","customDomains",{},{"_43":139,"_32":140,"_30":141,"_133":-5,"_41":42,"_40":142,"_134":58,"_38":143,"_13":62,"_33":144,"_35":145,"_24":25,"_137":-5,"_27":146},{"_43":132,"_32":28,"_30":31,"_133":-5,"_41":42,"_40":14,"_134":25,"_38":135,"_13":136,"_33":34,"_35":37,"_24":25,"_137":-5,"_27":138},"9ea86139-099c-4530-a649-6f096796092f","parentId","latest",["D",1787717689609],5,"label",[28],"9d4d88f3-c811-47ae-ace4-4b025a2129f0","catalog.ts","7fa8db3c-a103-11f1-a118-1607ee4eb77e",1,["D",1787717182382],"script","// Medication catalog + spoken-number formatting for the Amazon Pharmacy RFP demo.\n// The assistant and the printable table at GET /catalog both read this one constant,\n// so the PDF handed to the customer can never drift from what the agent knows.\n\n// ---- spoken-number formatting ----------------------------------------------\n// The RFP grades this directly: \"$123\" is \"one-hundred twenty-three dollars\", but a\n// verification code is \"one two three\". Precomputing the words server-side is the\n// only reliable way to keep the two registers apart.\nconst ONES = [\"zero\",\"one\",\"two\",\"three\",\"four\",\"five\",\"six\",\"seven\",\"eight\",\"nine\",\"ten\",\n \"eleven\",\"twelve\",\"thirteen\",\"fourteen\",\"fifteen\",\"sixteen\",\"seventeen\",\"eighteen\",\"nineteen\"];\nconst TENS = [\"\",\"\",\"twenty\",\"thirty\",\"forty\",\"fifty\",\"sixty\",\"seventy\",\"eighty\",\"ninety\"];\n\nexport function intWords(n: number): string {\n if (n < 0) return \"negative \" + intWords(-n);\n if (n < 20) return ONES[n];\n if (n < 100) {\n const t = TENS[Math.floor(n / 10)], r = n % 10;\n return r ? `${t}-${ONES[r]}` : t;\n }\n if (n < 1000) {\n const h = `${ONES[Math.floor(n / 100)]}-hundred`, r = n % 100;\n return r ? `${h} ${intWords(r)}` : h;\n }\n if (n < 1e6) {\n const th = `${intWords(Math.floor(n / 1000))} thousand`, r = n % 1000;\n return r ? `${th} ${intWords(r)}` : th;\n }\n return String(n);\n}\n\n// 50 -> \"fifty dollars\"; 3.1 -> \"three dollars and ten cents\"\nexport function moneyWords(amount: number): string {\n const cents = Math.round(amount * 100);\n const d = Math.floor(cents / 100), c = cents % 100;\n const dollars = `${intWords(d)} dollar${d === 1 ? \"\" : \"s\"}`;\n if (!c) return dollars;\n return `${dollars} and ${intWords(c)} cent${c === 1 ? \"\" : \"s\"}`;\n}\n\n// 12.5 -> \"twelve point five\" (dose register, never \"twelve and a half\")\nexport function decimalWords(x: number): string {\n const s = String(x);\n if (!s.includes(\".\")) return intWords(x);\n const [w, f] = s.split(\".\");\n return `${intWords(Number(w))} point ${f.split(\"\").map((d) => ONES[Number(d)]).join(\" \")}`;\n}\n\n// \"936722\" -> \"nine three six seven two two\" (verification-code register)\nexport const digitWords = (s: string) =>\n s.split(\"\").filter((c) => /\\d/.test(c)).map((d) => ONES[Number(d)]).join(\" \");\n\nexport const unitLong = (u: string) =>\n u === \"mg\" ? \"milligrams\" : u === \"mcg\" ? \"micrograms\" : u;\n\nexport const strengthSpoken = (v: number, unit: string) => `${decimalWords(v)} ${unitLong(unit)}`;\n\n// ---- catalog ----------------------------------------------------------------\nexport type Drug = {\n name: string; generic: string; category: string; form: string; unit: string;\n schedule: \"weekly\" | \"daily\";\n strengths: number[]; rx: boolean;\n stock: \"in_stock\" | \"limited\" | \"backordered\";\n supplies: number[];\n insurance: Record;\n cash: Record;\n couponMax: number; limited: number[]; mlPerDose: number | null;\n};\n\nconst W = \"weekly\" as const, DA = \"daily\" as const;\nconst WK = [28, 56, 84], DY = [30, 60, 90], AB = [10, 20, 30];\nconst PEN = \"single-dose pen injection\", TAB = \"tablet\", CAP = \"capsule\";\nconst GLP = \"Weight management & GLP-1\", DIA = \"Diabetes\", CV = \"Cardiovascular\";\nconst RESP = \"Respiratory & allergy\", MH = \"Mental health\", GI = \"Digestive\";\nconst THY = \"Thyroid\", PAIN = \"Pain & inflammation\", ABX = \"Antibiotics\";\nconst OTH = \"Other prescription\", OTC = \"Over-the-counter\";\n\nfunction D(\n name: string, generic: string, category: string, form: string, unit: string,\n schedule: \"weekly\" | \"daily\", strengths: number[], rx: boolean,\n stock: \"in_stock\" | \"limited\" | \"backordered\", supplies: number[],\n ins: number[], cash: number[], couponMax = 0, limited: number[] = [], mlPerDose: number | null = null,\n): Drug {\n const zip = (vals: number[]) => Object.fromEntries(supplies.map((s, i) => [String(s), vals[i]]));\n return { name, generic, category, form, unit, schedule, strengths, rx, stock, supplies,\n insurance: zip(ins), cash: zip(cash), couponMax, limited, mlPerDose };\n}\n\nexport const CATALOG: Drug[] = [\n D(\"Zepbound\",\"tirzepatide\",GLP,PEN,\"mg\",W,[2.5,5,7.5,10,12.5,15],true,\"in_stock\",WK,[25,38,50],[649,1249,1799],25,[15],0.5),\n D(\"Mounjaro\",\"tirzepatide\",GLP,PEN,\"mg\",W,[2.5,5,7.5,10,12.5,15],true,\"in_stock\",WK,[25,40,55],[1069,2079,3049],25,[],0.5),\n D(\"Wegovy\",\"semaglutide\",GLP,PEN,\"mg\",W,[0.25,0.5,1,1.7,2.4],true,\"limited\",WK,[25,45,65],[1349,2599,3799],0,[2.4],0.5),\n D(\"Ozempic\",\"semaglutide\",GLP,\"multi-dose pen injection\",\"mg\",W,[0.25,0.5,1,2],true,\"in_stock\",WK,[25,42,58],[998,1939,2879],25,[],0.75),\n D(\"Trulicity\",\"dulaglutide\",GLP,PEN,\"mg\",W,[0.75,1.5,3,4.5],true,\"in_stock\",WK,[25,40,55],[987,1899,2799],25,[],0.5),\n D(\"Saxenda\",\"liraglutide\",GLP,PEN,\"mg\",DA,[0.6,1.2,1.8,2.4,3],true,\"in_stock\",DY,[25,45,65],[1349,2599,3799],25),\n D(\"Rybelsus\",\"semaglutide\",GLP,TAB,\"mg\",DA,[3,7,14],true,\"in_stock\",DY,[25,45,65],[998,1939,2879],25),\n D(\"Metformin\",\"metformin\",DIA,\"extended-release tablet\",\"mg\",DA,[500,850,1000],true,\"in_stock\",DY,[3.1,5.5,8],[9,16,22]),\n D(\"Glipizide\",\"glipizide\",DIA,TAB,\"mg\",DA,[5,10],true,\"in_stock\",DY,[4,7,10],[11,19,26]),\n D(\"Januvia\",\"sitagliptin\",DIA,TAB,\"mg\",DA,[25,50,100],true,\"in_stock\",DY,[45,85,120],[621,1199,1749]),\n D(\"Jardiance\",\"empagliflozin\",DIA,TAB,\"mg\",DA,[10,25],true,\"in_stock\",DY,[40,75,110],[634,1229,1799]),\n D(\"Farxiga\",\"dapagliflozin\",DIA,TAB,\"mg\",DA,[5,10],true,\"in_stock\",DY,[40,75,110],[617,1199,1749]),\n D(\"Lantus\",\"insulin glargine\",DIA,\"pen injection\",\"units/mL\",DA,[100],true,\"in_stock\",DY,[35,65,95],[292,569,829]),\n D(\"Lisinopril\",\"lisinopril\",CV,TAB,\"mg\",DA,[5,10,20,40],true,\"in_stock\",DY,[4,7,10],[11,19,26]),\n D(\"Amlodipine\",\"amlodipine\",CV,TAB,\"mg\",DA,[2.5,5,10],true,\"in_stock\",DY,[4,7,10],[12,21,28]),\n D(\"Losartan\",\"losartan\",CV,TAB,\"mg\",DA,[25,50,100],true,\"in_stock\",DY,[4,7,10],[13,23,31]),\n D(\"Metoprolol\",\"metoprolol succinate\",CV,\"extended-release tablet\",\"mg\",DA,[25,50,100,200],true,\"in_stock\",DY,[4,7,10],[14,25,34]),\n D(\"Carvedilol\",\"carvedilol\",CV,TAB,\"mg\",DA,[3.125,6.25,12.5,25],true,\"in_stock\",DY,[4,7,10],[13,23,31]),\n D(\"Atorvastatin\",\"atorvastatin\",CV,TAB,\"mg\",DA,[10,20,40,80],true,\"in_stock\",DY,[1.9,3.4,5],[12,21,29]),\n D(\"Rosuvastatin\",\"rosuvastatin\",CV,TAB,\"mg\",DA,[5,10,20,40],true,\"in_stock\",DY,[4,7,10],[15,26,35]),\n D(\"Hydrochlorothiazide\",\"hydrochlorothiazide\",CV,TAB,\"mg\",DA,[12.5,25,50],true,\"in_stock\",DY,[3,5,7],[9,16,21]),\n D(\"Clopidogrel\",\"clopidogrel\",CV,TAB,\"mg\",DA,[75],true,\"in_stock\",DY,[4,7,10],[14,25,34]),\n D(\"Eliquis\",\"apixaban\",CV,TAB,\"mg\",DA,[2.5,5],true,\"in_stock\",DY,[45,85,125],[594,1149,1679]),\n D(\"Xarelto\",\"rivaroxaban\",CV,TAB,\"mg\",DA,[10,15,20],true,\"in_stock\",DY,[45,85,125],[578,1119,1639]),\n D(\"Albuterol HFA\",\"albuterol sulfate\",RESP,\"metered-dose inhaler\",\"mcg\",DA,[90],true,\"backordered\",DY,[15,28,40],[68,129,189]),\n D(\"Fluticasone\",\"fluticasone propionate\",RESP,\"nasal spray\",\"mcg\",DA,[50],true,\"in_stock\",DY,[8,14,20],[24,42,58]),\n D(\"Montelukast\",\"montelukast\",RESP,TAB,\"mg\",DA,[4,5,10],true,\"in_stock\",DY,[4,7,10],[16,28,38]),\n D(\"Symbicort\",\"budesonide/formoterol\",RESP,\"metered-dose inhaler\",\"mcg\",DA,[80,160],true,\"in_stock\",DY,[45,85,125],[349,679,989]),\n D(\"Sertraline\",\"sertraline\",MH,TAB,\"mg\",DA,[25,50,100],true,\"in_stock\",DY,[4,7,10],[13,23,31]),\n D(\"Escitalopram\",\"escitalopram\",MH,TAB,\"mg\",DA,[5,10,20],true,\"in_stock\",DY,[4,7,10],[14,25,34]),\n D(\"Fluoxetine\",\"fluoxetine\",MH,CAP,\"mg\",DA,[10,20,40],true,\"in_stock\",DY,[4,7,10],[12,21,28]),\n D(\"Bupropion XL\",\"bupropion\",MH,\"extended-release tablet\",\"mg\",DA,[150,300],true,\"in_stock\",DY,[6,11,15],[22,39,53]),\n D(\"Trazodone\",\"trazodone\",MH,TAB,\"mg\",DA,[50,100,150],true,\"in_stock\",DY,[4,7,10],[12,21,28]),\n D(\"Duloxetine\",\"duloxetine\",MH,\"delayed-release capsule\",\"mg\",DA,[20,30,60],true,\"in_stock\",DY,[6,11,15],[20,35,48]),\n D(\"Omeprazole\",\"omeprazole\",GI,\"delayed-release capsule\",\"mg\",DA,[20,40],true,\"in_stock\",DY,[4,7,10],[15,26,35]),\n D(\"Pantoprazole\",\"pantoprazole\",GI,\"delayed-release tablet\",\"mg\",DA,[20,40],true,\"in_stock\",DY,[4,7,10],[16,28,38]),\n D(\"Famotidine\",\"famotidine\",GI,TAB,\"mg\",DA,[10,20,40],true,\"in_stock\",DY,[4,7,10],[11,19,26]),\n D(\"Levothyroxine\",\"levothyroxine\",THY,TAB,\"mcg\",DA,[25,50,75,100,125],true,\"in_stock\",DY,[4,7,10],[14,25,34]),\n D(\"Gabapentin\",\"gabapentin\",PAIN,CAP,\"mg\",DA,[100,300,400,600,800],true,\"in_stock\",DY,[5,9,12],[17,30,41]),\n D(\"Meloxicam\",\"meloxicam\",PAIN,TAB,\"mg\",DA,[7.5,15],true,\"in_stock\",DY,[4,7,10],[12,21,28]),\n D(\"Naproxen\",\"naproxen\",PAIN,TAB,\"mg\",DA,[250,375,500],true,\"in_stock\",DY,[4,7,10],[13,23,31]),\n D(\"Prednisone\",\"prednisone\",PAIN,TAB,\"mg\",DA,[1,5,10,20],true,\"in_stock\",DY,[4,7,10],[10,17,23]),\n D(\"Amoxicillin\",\"amoxicillin\",ABX,CAP,\"mg\",DA,[250,500,875],true,\"in_stock\",AB,[5,9,12],[16,28,38]),\n D(\"Azithromycin\",\"azithromycin\",ABX,TAB,\"mg\",DA,[250,500],true,\"in_stock\",AB,[6,11,15],[24,42,58]),\n D(\"Doxycycline\",\"doxycycline hyclate\",ABX,CAP,\"mg\",DA,[50,100],true,\"limited\",AB,[8,14,20],[28,49,67],0,[50]),\n D(\"Cephalexin\",\"cephalexin\",ABX,CAP,\"mg\",DA,[250,500],true,\"in_stock\",AB,[6,11,15],[19,33,45]),\n D(\"Tamsulosin\",\"tamsulosin\",OTH,CAP,\"mg\",DA,[0.4],true,\"in_stock\",DY,[4,7,10],[14,25,34]),\n D(\"Finasteride\",\"finasteride\",OTH,TAB,\"mg\",DA,[1,5],true,\"in_stock\",DY,[4,7,10],[15,26,35]),\n D(\"Sildenafil\",\"sildenafil\",OTH,TAB,\"mg\",DA,[20,25,50,100],true,\"in_stock\",DY,[6,11,15],[18,32,44]),\n D(\"Aspirin\",\"aspirin\",OTC,TAB,\"mg\",DA,[81,325],false,\"in_stock\",DY,[0,0,0],[4,7,9]),\n D(\"Ibuprofen\",\"ibuprofen\",OTC,TAB,\"mg\",DA,[200,400,600,800],false,\"in_stock\",DY,[0,0,0],[6,10,14]),\n D(\"Cetirizine\",\"cetirizine\",OTC,TAB,\"mg\",DA,[5,10],false,\"in_stock\",DY,[0,0,0],[8,14,19]),\n D(\"Loratadine\",\"loratadine\",OTC,TAB,\"mg\",DA,[10],false,\"in_stock\",DY,[0,0,0],[8,14,19]),\n];\n\n// ---- fuzzy drug-name matching ------------------------------------------------\n// \"sepbamd\" and \"Cetpound\" must both surface Zepbound. Raw edit distance is too weak\n// (sepbamd vs zepbound differs by ~4 of 8 characters), so we also compare consonant\n// skeletons under sound-alike folding and keep whichever score is better.\nfunction lev(a: string, b: string): number {\n const m = a.length, n = b.length;\n let prev = Array.from({ length: n + 1 }, (_, j) => j);\n for (let i = 1; i <= m; i++) {\n const cur = [i];\n for (let j = 1; j <= n; j++) {\n cur[j] = Math.min(prev[j] + 1, cur[j - 1] + 1, prev[j - 1] + (a[i - 1] === b[j - 1] ? 0 : 1));\n }\n prev = cur;\n }\n return prev[n];\n}\n\nconst clean = (s: string) => s.toLowerCase().replace(/[^a-z]/g, \"\");\n\nfunction skeletons(w: string): string[] {\n const base = clean(w).replace(/ph/g, \"f\").replace(/ck/g, \"k\").replace(/x/g, \"ks\");\n const out = new Set();\n for (const c of [\"s\", \"k\"]) {\n out.add(base.replace(/z/g, \"s\").replace(/c/g, c).replace(/q/g, \"k\")\n .replace(/y/g, \"i\").replace(/[aeiou]/g, \"\"));\n }\n return [...out];\n}\n\nconst ratio = (a: string, b: string) => (a && b) ? 1 - lev(a, b) / Math.max(a.length, b.length) : 0;\n\nfunction nameScore(spoken: string, d: Drug): number {\n const s = clean(spoken);\n let best = Math.max(ratio(s, clean(d.name)), ratio(s, clean(d.generic)));\n for (const sk of skeletons(spoken)) {\n for (const t of [d.name, d.generic]) {\n for (const tk of skeletons(t)) best = Math.max(best, ratio(sk, tk));\n }\n }\n return best;\n}\n\nexport function matchDrug(spoken: unknown): { exact: Drug | null; suggestions: Drug[] } {\n const s = clean(String(spoken ?? \"\"));\n if (!s) return { exact: null, suggestions: [] };\n for (const d of CATALOG) {\n if (s === clean(d.name) || s === clean(d.generic)) return { exact: d, suggestions: [] };\n }\n const ranked = CATALOG.map((d) => ({ d, sc: nameScore(s, d) }))\n .filter((r) => r.sc >= 0.34).sort((a, b) => b.sc - a.sc).slice(0, 3).map((r) => r.d);\n return { exact: null, suggestions: ranked };\n}\n\nexport const didYouMean = (sug: Drug[]) => ({\n error: \"confirm_medication_name\",\n did_you_mean: sug.map((d) => ({ name: d.name, generic: d.generic, category: d.category })),\n message: sug.length\n ? `That was not an exact match to anything in the catalog. Ask the caller to confirm which one they meant — for example \"did you mean ${sug[0].name}?\" — then call again with the confirmed name. Never assume.`\n : \"Nothing in the catalog resembles that name. Ask the caller to spell it or say it once more.\",\n});\n\n// ---- day supply --------------------------------------------------------------\n// Weekly injectables dispense in whole pens, so a \"90-day\" request is really an\n// 84-day supply. Snapping happens here so the model never reasons about it.\nexport function resolveSupply(d: Drug, requested: number): number {\n const under = d.supplies.filter((s) => s <= requested);\n return under.length ? 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Diff · v7