[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":10},"actionData","errors","root",{"_171":172,"_173":174},"routes/_app.x.$handle.$name",{"_102":101,"_32":45,"_111":89,"_27":112,"_13":14,"_113":-5,"_11":114,"_115":116,"_117":118,"_119":120,"_121":122,"_20":-5,"_123":124,"_125":126,"_127":25,"_128":129,"_130":58,"_131":-5,"_132":-5,"_133":134},"routes/_app.x.$handle.$name.branch.$branch.version.$version.diff",{"_11":12,"_13":14,"_15":16,"_17":-5,"_18":-5},"project",{"_43":44,"_32":45,"_38":46,"_47":-5,"_48":25,"_49":50,"_51":50,"_52":53,"_54":-5,"_18":55,"_56":31,"_57":58,"_59":-5,"_60":-5,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":-5,"_72":73,"_74":73,"_75":76,"_77":76,"_78":76,"_79":73,"_80":73,"_81":82,"_83":84,"_85":86,"_87":25},"version",2,"changes",[19],"aiChatInfo","userId",{"_20":21,"_22":23,"_24":25,"_26":25,"_27":28,"_29":28},"file",{"_30":31,"_32":28,"_33":34,"_35":37,"_38":39,"_40":14,"_41":42,"_24":25},"previous",{"_30":31,"_32":28,"_33":34,"_35":36},"deleted",false,"deletedHere","path","main.ts","latestPath","fileId","01a00e0a-4b95-730f-a9f8-647017cba26e","name","fileType","http","content","// Mock backend for the Amazon Pharmacy RFP demo agent (Vapi tool server).\n// One endpoint handles all tools, dispatched by function name.\n// Design rules baked in (from prior builds):\n// - caller_verified / confirmed_with_caller are enforced HERE, not just in the prompt\n// - all money math (RxPass comparison) is precomputed server-side\n// - errors are explicit, actionable strings the model can act on — never bare HTML/blank\nimport { sqlite } from \"https://esm.town/v/std/sqlite/main.ts\";\n\nconst PATIENT_ID = \"PT-88231\";\n\nconst PATIENT = {\n patient_id: PATIENT_ID,\n first_name: \"Lisa\",\n last_name: \"Chen\",\n dob_on_file: \"1979-03-12\",\n prime_member: true,\n rxpass_enrolled: false,\n address_on_file: \"142 Pinehurst Avenue, Seattle, Washington\",\n payment_on_file: \"Visa ending in 7716\",\n};\n\nconst MEDS: Record = {\n lisinopril: {\n name: \"lisinopril\", strength: \"10mg\", form: \"tablet\", days_supply: 30,\n rx_number: \"RX-7421-88\", refills_remaining: 3,\n copay_estimate: 4.00, last_fill_copay: 5.00,\n price_change_reason: \"plan deductible reset on August 1, lowering the copay by one dollar\",\n list_price_estimate: 11.00, prime_savings_applied: true,\n last_three_fills: [\"2026-07-14\", \"2026-06-13\", \"2026-05-14\"],\n prescriber: \"Dr. Anita Rao\",\n rxpass_eligible: true,\n },\n metformin: {\n name: \"metformin\", strength: \"500mg\", form: \"extended-release tablet\", days_supply: 30,\n rx_number: \"RX-7502-19\", refills_remaining: 1,\n copay_estimate: 3.10, last_fill_copay: 3.10,\n price_change_reason: null,\n list_price_estimate: 8.50, prime_savings_applied: true,\n last_three_fills: [\"2026-07-20\", \"2026-06-19\", \"2026-05-20\"],\n prescriber: null, // no prescriber on file → renewal must escalate\n rxpass_eligible: true,\n },\n atorvastatin: {\n name: \"atorvastatin\", strength: \"20mg\", form: \"tablet\", days_supply: 30,\n rx_number: \"RX-7488-02\", refills_remaining: 2,\n copay_estimate: 1.90, last_fill_copay: 1.90,\n price_change_reason: null,\n list_price_estimate: 9.00, prime_savings_applied: true,\n last_three_fills: [\"2026-08-10\", \"2026-07-11\", \"2026-06-10\"],\n prescriber: \"Dr. Anita Rao\",\n rxpass_eligible: true,\n },\n};\n\n// Precomputed server-side so the model never does live arithmetic.\nconst RXPASS = {\n enrolled: false,\n eligible: true,\n monthly_price: 5.00,\n eligible_medications_on_account: [\"lisinopril\", \"metformin\", \"atorvastatin\"],\n current_monthly_total_for_those: 9.00,\n monthly_savings_if_enrolled: 4.00,\n note: \"Enrollment can be flagged from this call or confirmed by the member in the app; it does not change today's order.\",\n};\n\nconst ORDERS: Record = {\n \"ORD-58204\": {\n order_id: \"ORD-58204\", medication: \"atorvastatin 20mg, 30-day supply\",\n status: \"shipped\", carrier: \"Amazon Logistics\",\n shipped_date: \"2026-08-12\", eta: \"Friday, August 15 by 8pm\", on_schedule: true,\n tracking_note: \"Out of the regional facility; last scan Renton, WA this morning.\",\n },\n};\n\nconst CLAIMS = [\n {\n claim_id: \"CLM-77031\", medication: \"lisinopril 10mg\", date: \"2026-07-14\",\n amount: 5.00, status: \"paid\", reversible: true,\n },\n];\n\nconst BACKORDERED = [\"zestril\", \"prinivil\"]; // brand names → generic alt available\n\nfunction norm(s: unknown): string {\n return String(s ?? \"\").toLowerCase().trim();\n}\n\nfunction findMed(nameRaw: unknown) {\n const n = norm(nameRaw);\n if (!n) return null;\n for (const key of Object.keys(MEDS)) {\n if (n.includes(key) || key.includes(n)) return MEDS[key];\n }\n return null;\n}\n\nlet dbReady: Promise | null = null;\nfunction init() {\n dbReady ??= sqlite.execute(`CREATE TABLE IF NOT EXISTS amzn_pharm_events (\n id INTEGER PRIMARY KEY AUTOINCREMENT,\n ts TEXT NOT NULL,\n call_id TEXT,\n type TEXT NOT NULL,\n payload TEXT\n )`).then(() => {});\n return dbReady;\n}\n\nasync function logEvent(callId: string, type: string, payload: unknown) {\n await init();\n await sqlite.execute({\n sql: `INSERT INTO amzn_pharm_events (ts, call_id, type, payload) VALUES (?, ?, ?, ?)`,\n args: [new Date().toISOString(), callId, type, JSON.stringify(payload)],\n });\n}\n\nasync function alreadyDone(callId: string, type: string, matchFragment: string): Promise {\n if (!callId) return null;\n await init();\n const rs = await sqlite.execute({\n sql: `SELECT payload FROM amzn_pharm_events WHERE call_id = ? AND type = ? ORDER BY id DESC`,\n args: [callId, type],\n });\n for (const row of rs.rows) {\n const p = String(row[0] ?? \"\");\n if (p.toLowerCase().includes(matchFragment.toLowerCase())) return JSON.parse(p);\n }\n return null;\n}\n\n// ---- gates ----------------------------------------------------------------\nfunction gateVerified(args: any): any | null {\n if (args?.caller_verified !== true) {\n return {\n error: \"verification_required\",\n message: \"The caller has not been verified. Complete date-of-birth verification before any account lookup or change.\",\n };\n }\n if (args?.patient_id && args.patient_id !== PATIENT_ID) {\n return {\n error: \"invalid_patient\",\n message: \"No account found for that patient_id. Use the patient_id from the caller profile.\",\n };\n }\n return null;\n}\n\nfunction gateConfirmed(args: any): any | null {\n if (args?.confirmed_with_caller !== true) {\n return {\n error: \"confirmation_required\",\n message: \"This change was not confirmed. Read the details back to the caller, get a spoken yes, then retry with confirmed_with_caller true.\",\n };\n }\n return null;\n}\n\n// ---- tool handlers ---------------------------------------------------------\nasync function handleTool(name: string, args: any, callId: string): Promise {\n switch (name) {\n case \"get_order_status\": {\n const g = gateVerified(args);\n if (g) return g;\n // also surface any reorder placed earlier in this call\n const placed = await alreadyDone(callId, \"reorder\", \"order_id\");\n const orders = Object.values(ORDERS).concat(placed ? [placed] : []);\n return { orders, count: orders.length };\n }\n\n case \"get_medication_pricing\": {\n const g = gateVerified(args);\n if (g) return g;\n const med = findMed(args?.medication_name);\n if (!med) {\n return {\n error: \"medication_not_on_file\",\n message: `No prescription matching \"${args?.medication_name ?? \"\"}\" on this account. Active prescriptions: lisinopril 10mg, metformin 500mg, atorvastatin 20mg.`,\n };\n }\n return {\n estimate_disclaimer: \"All prices are estimates; final price is confirmed at fill.\",\n medication: med,\n prime_member: PATIENT.prime_member,\n rxpass: RXPASS,\n };\n }\n\n case \"check_medication_availability\": {\n const n = norm(args?.medication_name);\n if (!n) return { error: \"missing_medication_name\", message: \"Ask which medication to check, then retry.\" };\n if (BACKORDERED.some((b) => n.includes(b))) {\n return {\n medication: args.medication_name, in_stock: false, status: \"backordered\",\n generic_equivalent: {\n name: \"lisinopril (generic)\", in_stock: true,\n note: \"A pharmacist or the prescriber must approve any substitution; the assistant must not advise on it.\",\n },\n };\n }\n const med = findMed(n);\n return {\n medication: med ? `${med.name} ${med.strength}` : args.medication_name,\n in_stock: true, status: \"in_stock\",\n estimated_fill_time: \"ships within 24 hours of the order being placed\",\n };\n }\n\n case \"get_delivery_status\": {\n const g = gateVerified(args);\n if (g) return g;\n const order = ORDERS[\"ORD-58204\"];\n return { order };\n }\n\n case \"create_reorder\": {\n const g = gateVerified(args) ?? gateConfirmed(args);\n if (g) return g;\n const med = findMed(args?.medication_name);\n if (!med) return { error: \"medication_not_on_file\", message: `No prescription matching \"${args?.medication_name ?? \"\"}\" on this account.` };\n if (med.refills_remaining < 1) {\n return { error: \"no_refills_remaining\", message: `${med.name} has no refills remaining. Offer a renewal request instead.` };\n }\n const dup = await alreadyDone(callId, \"reorder\", med.name);\n if (dup) {\n return { error: \"already_ordered_this_call\", message: `A refill for ${med.name} was already placed on this call (${dup.order_id}). Do not place it again.`, existing_order: dup };\n }\n const eta = new Date(Date.now() + 2 * 864e5).toLocaleDateString(\"en-US\", { weekday: \"long\", month: \"long\", day: \"numeric\", timeZone: \"America/Los_Angeles\" });\n const order = {\n order_id: \"ORD-\" + String(60000 + Math.floor(Math.random() * 9000)),\n medication: `${med.name} ${med.strength}, ${med.days_supply}-day supply`,\n estimated_copay: med.copay_estimate,\n shipping_to: PATIENT.address_on_file,\n payment: PATIENT.payment_on_file,\n delivery: `Prime two-day delivery, arriving ${eta}`,\n status: \"placed\",\n };\n await logEvent(callId, \"reorder\", order);\n return order;\n }\n\n case \"initiate_prescription_transfer\": {\n const g = gateVerified(args) ?? gateConfirmed(args);\n if (g) return g;\n if (!norm(args?.medication_name) || !norm(args?.current_pharmacy)) {\n return { error: \"missing_details\", message: \"Both the medication name and the current pharmacy are required. Confirm them with the caller, then retry.\" };\n }\n const result = {\n transfer_id: \"TRF-\" + String(30000 + Math.floor(Math.random() * 9000)),\n medication: args.medication_name,\n from_pharmacy: args.current_pharmacy,\n status: \"initiated\",\n expected_completion: \"1 to 2 business days; the member gets an app notification when it lands\",\n };\n await logEvent(callId, \"transfer_rx\", result);\n return result;\n }\n\n case \"request_prescription_renewal\": {\n const g = gateVerified(args) ?? gateConfirmed(args);\n if (g) return g;\n const med = findMed(args?.medication_name);\n if (!med) return { error: \"medication_not_on_file\", message: `No prescription matching \"${args?.medication_name ?? \"\"}\" on this account.` };\n if (!med.prescriber) {\n return {\n error: \"no_prescriber_on_file\",\n message: `No prescriber is on file for ${med.name}. Per policy, route this to customer care via transfer_to_human.`,\n };\n }\n const result = {\n renewal_request_id: \"RNW-\" + String(40000 + Math.floor(Math.random() * 9000)),\n medication: `${med.name} ${med.strength}`,\n prescriber: med.prescriber,\n status: \"submitted\",\n expected_response: \"the prescriber typically responds within 1 to 2 business days\",\n };\n await logEvent(callId, \"renewal\", result);\n return result;\n }\n\n case \"process_claim_reversal\": {\n const g = gateVerified(args) ?? gateConfirmed(args);\n if (g) return g;\n const amt = parseFloat(String(args?.claim_amount ?? \"\").replace(/[^0-9.]/g, \"\"));\n const dateStr = norm(args?.claim_date);\n const claim = CLAIMS.find((c) => {\n const amountOk = !isNaN(amt) && Math.abs(c.amount - amt) <= 0.51;\n const dateOk = dateStr.includes(\"july\") || dateStr.includes(\"07\") || dateStr.includes(\"7/\") || c.date.includes(dateStr);\n return amountOk && dateOk;\n });\n if (!claim) {\n return {\n error: \"no_matching_claim\",\n message: \"No claim matches that date and amount. Per policy, do not guess — route to billing via transfer_to_human.\",\n };\n }\n const result = { claim_id: claim.claim_id, medication: claim.medication, amount: claim.amount, status: \"reversal_processed\", note: \"The reversal posts to the plan within 24 hours.\" };\n await logEvent(callId, \"claim_reversal\", result);\n return result;\n }\n\n case \"transfer_to_human\": {\n const dept = norm(args?.department);\n if (![\"pharmacist\", \"customer_care\", \"billing\"].includes(dept)) {\n return { error: \"invalid_department\", message: \"department must be one of: pharmacist, customer_care, billing.\" };\n }\n if (!norm(args?.call_summary)) {\n return { error: \"missing_call_summary\", message: \"Include a brief call_summary so the human agent has context, then retry.\" };\n }\n const result = {\n status: \"transfer_accepted\",\n department: dept,\n queue_position: 1,\n instruction: \"Tell the caller you are connecting them now and a specialist has the full context. Then end the call — the transfer completes automatically in this demo environment.\",\n };\n await logEvent(callId, \"transfer_to_human\", { ...result, reason_code: args?.reason_code ?? null, call_summary: args.call_summary });\n return result;\n }\n\n default:\n return { error: \"unknown_tool\", message: `No handler for tool \"${name}\".` };\n }\n}\n\n// ---- Vapi webhook plumbing --------------------------------------------------\nexport default async function (req: Request): Promise {\n const url = new URL(req.url);\n\n if (req.method === \"GET\" && url.pathname === \"/events\") {\n await init();\n const rs = await sqlite.execute(`SELECT ts, call_id, type, payload FROM amzn_pharm_events ORDER BY id DESC LIMIT 50`);\n const events = rs.rows.map((r) => ({ ts: r[0], call_id: r[1], type: r[2], payload: JSON.parse(String(r[3] ?? \"null\")) }));\n return Response.json({ events });\n }\n\n if (req.method === \"GET\") {\n return Response.json({ ok: true, service: \"amazon-pharmacy-mock\", patient: PATIENT_ID });\n }\n\n let body: any;\n try {\n body = await req.json();\n } catch {\n return Response.json({ error: \"invalid_json\" }, { status: 400 });\n }\n\n const msg = body?.message;\n if (msg?.type !== \"tool-calls\") {\n return Response.json({ error: \"unsupported_message_type\", got: msg?.type ?? null }, { status: 400 });\n }\n const callId = msg?.call?.id ?? \"\";\n const toolCalls = msg.toolCallList ?? msg.toolCalls ?? [];\n\n const results: { toolCallId: string; result: string }[] = [];\n for (const tc of toolCalls) {\n const id = tc.id;\n const name = tc.name ?? tc.function?.name;\n let args = tc.arguments ?? tc.function?.arguments ?? {};\n if (typeof args === \"string\") {\n try { args = JSON.parse(args); } catch { args = {}; }\n }\n let out: any;\n try {\n out = await handleTool(name, args, callId);\n } catch (e) {\n out = { error: \"internal_error\", message: String(e) };\n }\n results.push({ toolCallId: id, result: JSON.stringify(out) });\n }\n\n return Response.json({ results });\n}\n","// Mock backend for the Amazon Pharmacy RFP demo agent (Vapi tool server).\n// One endpoint handles all tools, dispatched by function name.\n// Design rules baked in (from prior builds):\n// - caller_verified / confirmed_with_caller are enforced HERE, not just in the prompt\n// - all money math (RxPass comparison) is precomputed server-side\n// - errors are explicit, actionable strings the model can act on — never bare HTML/blank\nimport { sqlite } from \"https://esm.town/v/std/sqlite/main.ts\";\n\nconst PATIENT_ID = \"PT-88231\";\n\nconst PATIENT = {\n patient_id: PATIENT_ID,\n first_name: \"Lisa\",\n last_name: \"Chen\",\n dob_on_file: \"1979-03-12\",\n prime_member: true,\n rxpass_enrolled: false,\n address_on_file: \"142 Pinehurst Avenue, Seattle, Washington\",\n payment_on_file: \"Visa ending in 7716\",\n // Mobile that receives the verification text. Point DEMO_MEMBER_PHONE at your own\n // handset for live demos; on real phone calls this falls back to the caller's number.\n phone_on_file: Deno.env.get(\"DEMO_MEMBER_PHONE\") ?? \"\",\n};\n\nconst MEDS: Record = {\n lisinopril: {\n name: \"lisinopril\", strength: \"10mg\", form: \"tablet\", days_supply: 30,\n rx_number: \"RX-7421-88\", refills_remaining: 3,\n copay_estimate: 4.00, last_fill_copay: 5.00,\n price_change_reason: \"plan deductible reset on August 1, lowering the copay by one dollar\",\n list_price_estimate: 11.00, prime_savings_applied: true,\n last_three_fills: [\"2026-07-14\", \"2026-06-13\", \"2026-05-14\"],\n prescriber: \"Dr. Anita Rao\",\n rxpass_eligible: true,\n },\n metformin: {\n name: \"metformin\", strength: \"500mg\", form: \"extended-release tablet\", days_supply: 30,\n rx_number: \"RX-7502-19\", refills_remaining: 1,\n copay_estimate: 3.10, last_fill_copay: 3.10,\n price_change_reason: null,\n list_price_estimate: 8.50, prime_savings_applied: true,\n last_three_fills: [\"2026-07-20\", \"2026-06-19\", \"2026-05-20\"],\n prescriber: null, // no prescriber on file → renewal must escalate\n rxpass_eligible: true,\n },\n atorvastatin: {\n name: \"atorvastatin\", strength: \"20mg\", form: \"tablet\", days_supply: 30,\n rx_number: \"RX-7488-02\", refills_remaining: 2,\n copay_estimate: 1.90, last_fill_copay: 1.90,\n price_change_reason: null,\n list_price_estimate: 9.00, prime_savings_applied: true,\n last_three_fills: [\"2026-08-10\", \"2026-07-11\", \"2026-06-10\"],\n prescriber: \"Dr. Anita Rao\",\n rxpass_eligible: true,\n },\n};\n\n// Precomputed server-side so the model never does live arithmetic.\nconst RXPASS = {\n enrolled: false,\n eligible: true,\n monthly_price: 5.00,\n eligible_medications_on_account: [\"lisinopril\", \"metformin\", \"atorvastatin\"],\n current_monthly_total_for_those: 9.00,\n monthly_savings_if_enrolled: 4.00,\n note: \"Enrollment can be flagged from this call or confirmed by the member in the app; it does not change today's order.\",\n};\n\nconst ORDERS: Record = {\n \"ORD-58204\": {\n order_id: \"ORD-58204\", medication: \"atorvastatin 20mg, 30-day supply\",\n status: \"shipped\", carrier: \"Amazon Logistics\",\n shipped_date: \"2026-08-12\", eta: \"Friday, August 15 by 8pm\", on_schedule: true,\n tracking_note: \"Out of the regional facility; last scan Renton, WA this morning.\",\n },\n};\n\nconst CLAIMS = [\n {\n claim_id: \"CLM-77031\", medication: \"lisinopril 10mg\", date: \"2026-07-14\",\n amount: 5.00, status: \"paid\", reversible: true,\n },\n];\n\nconst BACKORDERED = [\"zestril\", \"prinivil\"]; // brand names → generic alt available\n\nfunction norm(s: unknown): string {\n return String(s ?? \"\").toLowerCase().trim();\n}\n\nfunction findMed(nameRaw: unknown) {\n const n = norm(nameRaw);\n if (!n) return null;\n for (const key of Object.keys(MEDS)) {\n if (n.includes(key) || key.includes(n)) return MEDS[key];\n }\n return null;\n}\n\nlet dbReady: Promise | null = null;\nfunction init() {\n dbReady ??= sqlite.execute(`CREATE TABLE IF NOT EXISTS amzn_pharm_events (\n id INTEGER PRIMARY KEY AUTOINCREMENT,\n ts TEXT NOT NULL,\n call_id TEXT,\n type TEXT NOT NULL,\n payload TEXT\n )`).then(() => {});\n return dbReady;\n}\n\nasync function logEvent(callId: string, type: string, payload: unknown) {\n await init();\n await sqlite.execute({\n sql: `INSERT INTO amzn_pharm_events (ts, call_id, type, payload) VALUES (?, ?, ?, ?)`,\n args: [new Date().toISOString(), callId, type, JSON.stringify(payload)],\n });\n}\n\nasync function alreadyDone(callId: string, type: string, matchFragment: string): Promise {\n if (!callId) return null;\n await init();\n const rs = await sqlite.execute({\n sql: `SELECT payload FROM amzn_pharm_events WHERE call_id = ? AND type = ? ORDER BY id DESC`,\n args: [callId, type],\n });\n for (const row of rs.rows) {\n const p = String(row[0] ?? \"\");\n if (p.toLowerCase().includes(matchFragment.toLowerCase())) return JSON.parse(p);\n }\n return null;\n}\n\n// ---- gates ----------------------------------------------------------------\nfunction gateVerified(args: any): any | null {\n if (args?.caller_verified !== true) {\n return {\n error: \"verification_required\",\n message: \"The caller has not been verified. Complete date-of-birth verification before any account lookup or change.\",\n };\n }\n if (args?.patient_id && args.patient_id !== PATIENT_ID) {\n return {\n error: \"invalid_patient\",\n message: \"No account found for that patient_id. Use the patient_id from the caller profile.\",\n };\n }\n return null;\n}\n\nfunction gateConfirmed(args: any): any | null {\n if (args?.confirmed_with_caller !== true) {\n return {\n error: \"confirmation_required\",\n message: \"This change was not confirmed. Read the details back to the caller, get a spoken yes, then retry with confirmed_with_caller true.\",\n };\n }\n return null;\n}\n\n// ---- tool handlers ---------------------------------------------------------\nasync function handleTool(name: string, args: any, callId: string): Promise {\n switch (name) {\n case \"get_order_status\": {\n const g = gateVerified(args);\n if (g) return g;\n // also surface any reorder placed earlier in this call\n const placed = await alreadyDone(callId, \"reorder\", \"order_id\");\n const orders = Object.values(ORDERS).concat(placed ? [placed] : []);\n return { orders, count: orders.length };\n }\n\n case \"get_medication_pricing\": {\n const g = gateVerified(args);\n if (g) return g;\n const med = findMed(args?.medication_name);\n if (!med) {\n return {\n error: \"medication_not_on_file\",\n message: `No prescription matching \"${args?.medication_name ?? \"\"}\" on this account. Active prescriptions: lisinopril 10mg, metformin 500mg, atorvastatin 20mg.`,\n };\n }\n return {\n estimate_disclaimer: \"All prices are estimates; final price is confirmed at fill.\",\n medication: med,\n prime_member: PATIENT.prime_member,\n rxpass: RXPASS,\n };\n }\n\n case \"check_medication_availability\": {\n const n = norm(args?.medication_name);\n if (!n) return { error: \"missing_medication_name\", message: \"Ask which medication to check, then retry.\" };\n if (BACKORDERED.some((b) => n.includes(b))) {\n return {\n medication: args.medication_name, in_stock: false, status: \"backordered\",\n generic_equivalent: {\n name: \"lisinopril (generic)\", in_stock: true,\n note: \"A pharmacist or the prescriber must approve any substitution; the assistant must not advise on it.\",\n },\n };\n }\n const med = findMed(n);\n return {\n medication: med ? `${med.name} ${med.strength}` : args.medication_name,\n in_stock: true, status: \"in_stock\",\n estimated_fill_time: \"ships within 24 hours of the order being placed\",\n };\n }\n\n case \"get_delivery_status\": {\n const g = gateVerified(args);\n if (g) return g;\n const order = ORDERS[\"ORD-58204\"];\n return { order };\n }\n\n case \"create_reorder\": {\n const g = gateVerified(args) ?? gateConfirmed(args);\n if (g) return g;\n const med = findMed(args?.medication_name);\n if (!med) return { error: \"medication_not_on_file\", message: `No prescription matching \"${args?.medication_name ?? \"\"}\" on this account.` };\n if (med.refills_remaining < 1) {\n return { error: \"no_refills_remaining\", message: `${med.name} has no refills remaining. Offer a renewal request instead.` };\n }\n const dup = await alreadyDone(callId, \"reorder\", med.name);\n if (dup) {\n return { error: \"already_ordered_this_call\", message: `A refill for ${med.name} was already placed on this call (${dup.order_id}). Do not place it again.`, existing_order: dup };\n }\n const eta = new Date(Date.now() + 2 * 864e5).toLocaleDateString(\"en-US\", { weekday: \"long\", month: \"long\", day: \"numeric\", timeZone: \"America/Los_Angeles\" });\n const order = {\n order_id: \"ORD-\" + String(60000 + Math.floor(Math.random() * 9000)),\n medication: `${med.name} ${med.strength}, ${med.days_supply}-day supply`,\n estimated_copay: med.copay_estimate,\n shipping_to: PATIENT.address_on_file,\n payment: PATIENT.payment_on_file,\n delivery: `Prime two-day delivery, arriving ${eta}`,\n status: \"placed\",\n };\n await logEvent(callId, \"reorder\", order);\n return order;\n }\n\n case \"initiate_prescription_transfer\": {\n const g = gateVerified(args) ?? gateConfirmed(args);\n if (g) return g;\n if (!norm(args?.medication_name) || !norm(args?.current_pharmacy)) {\n return { error: \"missing_details\", message: \"Both the medication name and the current pharmacy are required. Confirm them with the caller, then retry.\" };\n }\n const result = {\n transfer_id: \"TRF-\" + String(30000 + Math.floor(Math.random() * 9000)),\n medication: args.medication_name,\n from_pharmacy: args.current_pharmacy,\n status: \"initiated\",\n expected_completion: \"1 to 2 business days; the member gets an app notification when it lands\",\n };\n await logEvent(callId, \"transfer_rx\", result);\n return result;\n }\n\n case \"request_prescription_renewal\": {\n const g = gateVerified(args) ?? gateConfirmed(args);\n if (g) return g;\n const med = findMed(args?.medication_name);\n if (!med) return { error: \"medication_not_on_file\", message: `No prescription matching \"${args?.medication_name ?? \"\"}\" on this account.` };\n if (!med.prescriber) {\n return {\n error: \"no_prescriber_on_file\",\n message: `No prescriber is on file for ${med.name}. Per policy, route this to customer care via transfer_to_human.`,\n };\n }\n const result = {\n renewal_request_id: \"RNW-\" + String(40000 + Math.floor(Math.random() * 9000)),\n medication: `${med.name} ${med.strength}`,\n prescriber: med.prescriber,\n status: \"submitted\",\n expected_response: \"the prescriber typically responds within 1 to 2 business days\",\n };\n await logEvent(callId, \"renewal\", result);\n return result;\n }\n\n case \"process_claim_reversal\": {\n const g = gateVerified(args) ?? gateConfirmed(args);\n if (g) return g;\n const amt = parseFloat(String(args?.claim_amount ?? \"\").replace(/[^0-9.]/g, \"\"));\n const dateStr = norm(args?.claim_date);\n const claim = CLAIMS.find((c) => {\n const amountOk = !isNaN(amt) && Math.abs(c.amount - amt) <= 0.51;\n const dateOk = dateStr.includes(\"july\") || dateStr.includes(\"07\") || dateStr.includes(\"7/\") || c.date.includes(dateStr);\n return amountOk && dateOk;\n });\n if (!claim) {\n return {\n error: \"no_matching_claim\",\n message: \"No claim matches that date and amount. Per policy, do not guess — route to billing via transfer_to_human.\",\n };\n }\n const result = { claim_id: claim.claim_id, medication: claim.medication, amount: claim.amount, status: \"reversal_processed\", note: \"The reversal posts to the plan within 24 hours.\" };\n await logEvent(callId, \"claim_reversal\", result);\n return result;\n }\n\n case \"transfer_to_human\": {\n const dept = norm(args?.department);\n if (![\"pharmacist\", \"customer_care\", \"billing\"].includes(dept)) {\n return { error: \"invalid_department\", message: \"department must be one of: pharmacist, customer_care, billing.\" };\n }\n if (!norm(args?.call_summary)) {\n return { error: \"missing_call_summary\", message: \"Include a brief call_summary so the human agent has context, then retry.\" };\n }\n const result = {\n status: \"transfer_accepted\",\n department: dept,\n queue_position: 1,\n instruction: \"Tell the caller you are connecting them now and a specialist has the full context. Then end the call — the transfer completes automatically in this demo environment.\",\n };\n await logEvent(callId, \"transfer_to_human\", { ...result, reason_code: args?.reason_code ?? null, call_summary: args.call_summary });\n return result;\n }\n\n default:\n return { error: \"unknown_tool\", message: `No handler for tool \"${name}\".` };\n }\n}\n\n// ---- Vapi webhook plumbing --------------------------------------------------\nexport default async function (req: Request): Promise {\n const url = new URL(req.url);\n\n if (req.method === \"GET\" && url.pathname === \"/events\") {\n await init();\n const rs = await sqlite.execute(`SELECT ts, call_id, type, payload FROM amzn_pharm_events ORDER BY id DESC LIMIT 50`);\n const events = rs.rows.map((r) => ({ ts: r[0], call_id: r[1], type: r[2], payload: JSON.parse(String(r[3] ?? \"null\")) }));\n return Response.json({ events });\n }\n\n if (req.method === \"GET\") {\n return Response.json({ ok: true, service: \"amazon-pharmacy-mock\", patient: PATIENT_ID });\n }\n\n let body: any;\n try {\n body = await req.json();\n } catch {\n return Response.json({ error: \"invalid_json\" }, { status: 400 });\n }\n\n const msg = body?.message;\n if (msg?.type !== \"tool-calls\") {\n return Response.json({ error: \"unsupported_message_type\", got: msg?.type ?? null }, { status: 400 });\n }\n const callId = msg?.call?.id ?? \"\";\n const toolCalls = msg.toolCallList ?? msg.toolCalls ?? 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Diff · v2