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Requesting a specific day\n * or window will sometimes come back with nothing, which is what forces the\n * reschedule conversation to actually happen.\n *\n * THE CALENDAR IS DETERMINISTIC, NOT RANDOM.\n * Availability is a hash of the slot id, so a given slot is either always free\n * or always taken. This matters: if it were random per request, a slot offered\n * at 10:00:01 could be gone at 10:00:09 when the patient says yes, and you'd\n * spend an afternoon hunting a bug that only exists in the mock.\n *\n * NEW RESPONSE FIELD: preference_matched (\"yes\" | \"no\")\n * When the patient asks for a day or window we have nothing in, the response\n * still returns the nearest available times but sets preference_matched to\n * \"no\". The offer node uses that to say \"I don't have Monday midday, closest\n * I have is...\" instead of pretending it matched what they asked for.\n * Add it under \"Store Fields as Variables\" in Retell.\n *\n * Routes:\n * POST /get-available-slots\n * POST /book-appointment\n * POST /create-support-ticket\n *\n * Scenarios — append ?scenario=... to the tool URL in Retell:\n *\n * /get-available-slots -> normal calendar (~85% booked)\n * /get-available-slots?scenario=busy -> ~96% booked, days apart\n * /get-available-slots?scenario=one -> exactly 1 slot\n * /get-available-slots?scenario=empty -> nothing at all, fires else_edge\n * /get-available-slots?scenario=500 -> HTTP 500\n * /get-available-slots?scenario=slow -> 25s, exceeds timeout_ms\n *\n * /book-appointment -> booked\n * /book-appointment?scenario=fail -> failed, fires else_edge\n * /book-appointment?scenario=taken -> failed, slot gone (self-rebooked race)\n * /book-appointment?scenario=500 -> HTTP 500\n *\n * /create-support-ticket -> created\n * /create-support-ticket?scenario=fail -> failed\n */\n\ninterface Slot {\n slot_id: string;\n label: string;\n iso: string;\n hour: number;\n}\n\ninterface ReqBody {\n timezone?: string;\n limit?: number | string;\n state?: string;\n patient_id?: string;\n exclude_slot_ids?: string;\n preferred_day_of_week?: string;\n preferred_time_of_day?: string;\n slot_id?: string;\n ticket_reason?: string;\n ticket_title?: string;\n}\n\n// 20-minute grid, 9:00 to 16:40 — a full clinic day, so gaps look real\nconst SLOT_TIMES: { h: number; m: number }[] = [];\nfor (let h = 9; h <= 16; h++) {\n for (const m of [0, 20, 40]) SLOT_TIMES.push({ h, m });\n}\n\nconst DOW = [\n \"sunday\",\n \"monday\",\n \"tuesday\",\n \"wednesday\",\n \"thursday\",\n \"friday\",\n \"saturday\",\n];\n\nconst WINDOW: Record boolean> = {\n morning: (h) => h < 12,\n midday: (h) => h >= 11 && h < 14,\n afternoon: (h) => h >= 12 && h < 17,\n evening: (h) => h >= 17,\n};\n\nfunction json(obj: unknown, status = 200): Response {\n return new Response(JSON.stringify(obj, null, 2), {\n status,\n headers: { \"content-type\": \"application/json\" },\n });\n}\n\n/** FNV-1a. Stable across requests and restarts — that's the whole point. */\nfunction hash(s: string): number {\n let h = 2166136261;\n for (let i = 0; i < s.length; i++) {\n h ^= s.charCodeAt(i);\n h = Math.imul(h, 16777619);\n }\n return (h >>> 0) % 100;\n}\n\n/** Is this slot open? Same answer every time for a given slot. */\nfunction isFree(slot_id: string, bookedPct: number): boolean {\n return hash(slot_id) >= bookedPct;\n}\n\nfunction zonedDate(\n y: number,\n mo: number,\n d: number,\n h: number,\n mi: number,\n tz: string,\n): Date {\n const guess = new Date(Date.UTC(y, mo - 1, d, h, mi));\n const asTz = new Date(guess.toLocaleString(\"en-US\", { timeZone: tz }));\n const asUtc = new Date(guess.toLocaleString(\"en-US\", { timeZone: \"UTC\" }));\n return new Date(guess.getTime() + (asUtc.getTime() - asTz.getTime()));\n}\n\nfunction todayIn(tz: string): { y: number; mo: number; d: number } {\n const p = new Intl.DateTimeFormat(\"en-CA\", {\n timeZone: tz,\n year: \"numeric\",\n month: \"2-digit\",\n day: \"2-digit\",\n }).format(new Date()).split(\"-\").map(Number);\n return { y: p[0], mo: p[1], d: p[2] };\n}\n\nfunction label(date: Date, tz: string, hour24: number): string {\n const parts: Record = {};\n for (\n const x of new Intl.DateTimeFormat(\"en-US\", {\n timeZone: tz,\n weekday: \"long\",\n month: \"long\",\n day: \"numeric\",\n hour: \"numeric\",\n minute: \"2-digit\",\n hour12: true,\n }).formatToParts(date)\n ) parts[x.type] = x.value;\n\n const ymd = (dt: Date) =>\n new Intl.DateTimeFormat(\"en-CA\", {\n timeZone: tz,\n year: \"numeric\",\n month: \"2-digit\",\n day: \"2-digit\",\n }).format(dt);\n\n const t = todayIn(tz);\n const tomorrow = new Date(Date.UTC(t.y, t.mo - 1, t.d + 1, 12));\n const day = ymd(date) === ymd(tomorrow)\n ? \"tomorrow\"\n : `${parts.weekday}, ${parts.month} ${parts.day}`;\n\n const minute = parts.minute === \"00\" ? \"\" : `:${parts.minute}`;\n const period = hour24 < 12\n ? \"in the morning\"\n : hour24 < 17\n ? \"in the afternoon\"\n : \"in the evening\";\n return `${day} at ${parts.hour}${minute} ${period}`;\n}\n\n/**\n * Walk forward from tomorrow collecting open slots.\n * `respectPreference` false = ignore day/window filters, used for the fallback\n * pass when the patient's requested window has nothing in it.\n */\nfunction findSlots(\n body: ReqBody,\n wanted: number,\n bookedPct: number,\n respectPreference: boolean,\n horizonDays: number,\n): Slot[] {\n const tz = body.timezone || \"America/New_York\";\n const excluded = new Set(\n String(body.exclude_slot_ids || \"\")\n .split(\",\").map((s) => s.trim()).filter(Boolean),\n );\n const t = todayIn(tz);\n const out: Slot[] = [];\n\n for (let off = 1; off <= horizonDays && out.length < wanted; off++) {\n const cal = new Date(Date.UTC(t.y, t.mo - 1, t.d + off, 12));\n const y = cal.getUTCFullYear();\n const mo = cal.getUTCMonth() + 1;\n const d = cal.getUTCDate();\n const dowName = DOW[cal.getUTCDay()];\n\n if (dowName === \"saturday\" || dowName === \"sunday\") continue;\n if (\n respectPreference && body.preferred_day_of_week &&\n body.preferred_day_of_week.toLowerCase() !== dowName\n ) continue;\n\n for (const s of SLOT_TIMES) {\n if (out.length >= wanted) break;\n\n if (respectPreference && body.preferred_time_of_day) {\n const test = WINDOW[body.preferred_time_of_day.toLowerCase()];\n if (test && !test(s.h)) continue;\n }\n\n const slot_id = `slot_${y}-${String(mo).padStart(2, \"0\")}-` +\n `${String(d).padStart(2, \"0\")}_` +\n `${String(s.h).padStart(2, \"0\")}${String(s.m).padStart(2, \"0\")}`;\n\n if (excluded.has(slot_id)) continue;\n if (!isFree(slot_id, bookedPct)) continue; // already taken\n\n const dt = zonedDate(y, mo, d, s.h, s.m, tz);\n out.push({\n slot_id,\n label: label(dt, tz, s.h),\n iso: dt.toISOString(),\n hour: s.h,\n });\n }\n }\n return out;\n}\n\nexport default async function handler(request: Request): Promise {\n const url = new URL(request.url);\n const scenario = (url.searchParams.get(\"scenario\") || \"\").toLowerCase();\n const route = url.pathname.replace(/\\/+$/, \"\").split(\"/\").pop() || \"\";\n\n let body: ReqBody = {};\n try {\n body = await request.json() as ReqBody;\n } catch { /* empty body is fine */ }\n\n console.log(`\\n[MOCK] ${route} scenario=${scenario || \"default\"}`);\n console.log(\"[MOCK] body from Retell:\", JSON.stringify(body));\n\n if (scenario === \"slow\") await new Promise((r) => setTimeout(r, 25000));\n if (scenario === \"500\") return json({ error: \"mock upstream failure\" }, 500);\n\n // ---------------------------------------------------------------- slots\n if (route === \"get-available-slots\") {\n const bookedPct = scenario === \"busy\" ? 96 : 85;\n const wanted = scenario === \"one\"\n ? 1\n : Math.min(Number(body.limit) || 2, 2);\n\n let slots: Slot[] = [];\n let matched = \"yes\";\n\n if (scenario !== \"empty\") {\n const askedForSomething = Boolean(\n body.preferred_day_of_week || body.preferred_time_of_day,\n );\n\n // A patient asking for \"Monday morning\" means the NEAREST Monday, not\n // any Monday in the next three weeks. Searching a short horizon is what\n // makes \"we have nothing then\" actually happen.\n slots = findSlots(\n body,\n wanted,\n bookedPct,\n true,\n askedForSomething ? 7 : 21,\n );\n\n // Nothing in the window they asked for — fall back to the general pool\n // and flag it, so the bot can say so instead of pretending it matched.\n if (slots.length === 0 && askedForSomething) {\n slots = findSlots(body, wanted, bookedPct, false, 21);\n matched = \"no\";\n console.log(\n \"[MOCK] no match for preference, returning nearest instead\",\n );\n }\n }\n\n const res: Record = {\n slot_count: slots.length,\n preference_matched: slots.length === 0 ? \"no\" : matched,\n };\n slots.forEach((s, i) => {\n res[`slot_${i + 1}_id`] = s.slot_id;\n res[`slot_${i + 1}_label`] = s.label;\n });\n // flat keys, so absent slots must still be present as empty strings\n for (let i = slots.length; i < 2; i++) {\n res[`slot_${i + 1}_id`] = \"\";\n res[`slot_${i + 1}_label`] = \"\";\n }\n\n console.log(\"[MOCK] ->\", JSON.stringify(res));\n return json(res);\n }\n\n // ---------------------------------------------------------------- booking\n if (route === \"book-appointment\") {\n const fail = (reason: string) => {\n console.log(\"[MOCK] booking failed:\", reason);\n return json({\n status: \"failed\",\n appointment_id: \"\",\n confirmed_time_label: \"\",\n failure_reason: reason,\n });\n };\n\n if (scenario === \"fail\") return fail(\"simulated system error\");\n if (scenario === \"taken\") return fail(\"slot was taken by someone else\");\n if (!body.slot_id) {\n return fail(\"no slot_id sent — agent never captured a time\");\n }\n\n const m = String(body.slot_id)\n .match(/slot_(\\d{4})-(\\d{2})-(\\d{2})_(\\d{2})(\\d{2})/);\n if (!m) return fail(`unrecognised slot_id: ${body.slot_id}`);\n\n const tz = body.timezone || \"America/New_York\";\n const n = m.slice(1).map(Number);\n const res = {\n status: \"booked\",\n appointment_id: `mock_appt_${Math.random().toString(36).slice(2, 10)}`,\n confirmed_time_label: label(\n zonedDate(n[0], n[1], n[2], n[3], n[4], tz),\n tz,\n n[3],\n ),\n };\n console.log(\"[MOCK] ->\", JSON.stringify(res));\n return json(res);\n }\n\n // ---------------------------------------------------------------- ticket\n if (route === \"create-support-ticket\") {\n if (scenario === \"fail\") {\n return json({ status: \"failed\", ticket_number: \"\" });\n }\n const res = {\n status: \"created\",\n ticket_number: `MOCK-${Math.floor(Math.random() * 90000 + 10000)}`,\n };\n console.log(\"[MOCK] ticket:\", body.ticket_reason, \"|\", body.ticket_title);\n return json(res);\n }\n\n return json({ error: `unknown route: ${route}` }, 404);\n}","/**\n * TNR agent mock backend — v4, returns a LIST of times.\n *\n * WHAT CHANGED FROM v1\n * v1 always had openings, so the bot never had to negotiate. v2 simulates a\n * partially booked clinic: ~85% of slots are taken. Requesting a specific day\n * or window will sometimes come back with nothing, which is what forces the\n * reschedule conversation to actually happen.\n *\n * THE CALENDAR IS DETERMINISTIC, NOT RANDOM.\n * Availability is a hash of the slot id, so a given slot is either always free\n * or always taken. This matters: if it were random per request, a slot offered\n * at 10:00:01 could be gone at 10:00:09 when the patient says yes, and you'd\n * spend an afternoon hunting a bug that only exists in the mock.\n *\n * NEW IN v4: slots_spoken + slots_data replace slot_1_* / slot_2_*\n * Offering one time at a time made every hesitation a dead end, and the\n * agent kept re-offering the same slot. Now it gets up to 3 at once:\n *\n * slots_spoken -> \"Friday at 9:20 in the morning, Friday at 11 in the\n * morning, or Monday at 1:20 in the afternoon\"\n * Read this aloud. One breath, three options.\n *\n * slots_data -> JSON array with id, label, and language-neutral parts\n * for each. Used to map the patient's pick back to a\n * slot_id, and to phrase times in another language.\n *\n * slot_1_label and friends are deliberately GONE. Leaving them in invited\n * the agent to offer a single time, which is the behaviour being fixed.\n *\n * ALSO IN v3: parts / confirmed_parts\n * slot_N_label is an ENGLISH string (\"tomorrow at 1:20 in the afternoon\").\n * Reading it verbatim in Spanish is why times came out in English. So each\n * slot also ships a language-neutral breakdown the agent can phrase itself:\n *\n * relative=tomorrow|weekday=Thursday|month=8|day=27|hour=1|minute=20|\n * ampm=PM|period=afternoon\n *\n * The label stays as the English fast path — assembling from parts is what\n * reintroduces the risk of the model inventing a time, so it's only used\n * when speaking another language. Add slot_1_parts, slot_2_parts and\n * confirmed_parts under \"Store Fields as Variables\" in Retell.\n *\n * RESPONSE FIELD: preference_matched (\"yes\" | \"no\")\n * When the patient asks for a day or window we have nothing in, the response\n * still returns the nearest available times but sets preference_matched to\n * \"no\". The offer node uses that to say \"I don't have Monday midday, closest\n * I have is...\" instead of pretending it matched what they asked for.\n * Add it under \"Store Fields as Variables\" in Retell.\n *\n * Routes:\n * POST /get-available-slots\n * POST /book-appointment\n * POST /create-support-ticket\n *\n * Scenarios — append ?scenario=... to the tool URL in Retell:\n *\n * /get-available-slots -> normal calendar (~85% booked)\n * /get-available-slots?scenario=busy -> ~96% booked, days apart\n * /get-available-slots?scenario=one -> exactly 1 slot\n * /get-available-slots?scenario=empty -> nothing at all, fires else_edge\n * /get-available-slots?scenario=500 -> HTTP 500\n * /get-available-slots?scenario=slow -> 25s, exceeds timeout_ms\n *\n * /book-appointment -> booked\n * /book-appointment?scenario=fail -> failed, fires else_edge\n * /book-appointment?scenario=taken -> failed, slot gone (self-rebooked race)\n * /book-appointment?scenario=500 -> HTTP 500\n *\n * /create-support-ticket -> created\n * /create-support-ticket?scenario=fail -> failed\n */\n\ninterface Slot {\n slot_id: string;\n label: string;\n parts: string;\n iso: string;\n hour: number;\n}\n\ninterface ReqBody {\n timezone?: string;\n language?: string;\n limit?: number | string;\n state?: string;\n patient_id?: string;\n exclude_slot_ids?: string;\n preferred_day_of_week?: string;\n preferred_time_of_day?: string;\n slot_id?: string;\n ticket_reason?: string;\n ticket_title?: string;\n}\n\n// 20-minute grid, 9:00 to 16:40 — a full clinic day, so gaps look real\nconst SLOT_TIMES: { h: number; m: number }[] = [];\nfor (let h = 9; h <= 16; h++) {\n for (const m of [0, 20, 40]) SLOT_TIMES.push({ h, m });\n}\n\nconst DOW = [\n \"sunday\",\n \"monday\",\n \"tuesday\",\n \"wednesday\",\n \"thursday\",\n \"friday\",\n \"saturday\",\n];\n\nconst WINDOW: Record boolean> = {\n morning: (h) => h < 12,\n midday: (h) => h >= 11 && h < 14,\n afternoon: (h) => h >= 12 && h < 17,\n evening: (h) => h >= 17,\n};\n\nfunction json(obj: unknown, status = 200): Response {\n return new Response(JSON.stringify(obj, null, 2), {\n status,\n headers: { \"content-type\": \"application/json\" },\n });\n}\n\n/** FNV-1a. Stable across requests and restarts — that's the whole point. */\nfunction hash(s: string): number {\n let h = 2166136261;\n for (let i = 0; i < s.length; i++) {\n h ^= s.charCodeAt(i);\n h = Math.imul(h, 16777619);\n }\n return (h >>> 0) % 100;\n}\n\n/** Is this slot open? Same answer every time for a given slot. */\nfunction isFree(slot_id: string, bookedPct: number): boolean {\n return hash(slot_id) >= bookedPct;\n}\n\nfunction zonedDate(\n y: number,\n mo: number,\n d: number,\n h: number,\n mi: number,\n tz: string,\n): Date {\n const guess = new Date(Date.UTC(y, mo - 1, d, h, mi));\n const asTz = new Date(guess.toLocaleString(\"en-US\", { timeZone: tz }));\n const asUtc = new Date(guess.toLocaleString(\"en-US\", { timeZone: \"UTC\" }));\n return new Date(guess.getTime() + (asUtc.getTime() - asTz.getTime()));\n}\n\nfunction todayIn(tz: string): { y: number; mo: number; d: number } {\n const p = new Intl.DateTimeFormat(\"en-CA\", {\n timeZone: tz,\n year: \"numeric\",\n month: \"2-digit\",\n day: \"2-digit\",\n }).format(new Date()).split(\"-\").map(Number);\n return { y: p[0], mo: p[1], d: p[2] };\n}\n\n/**\n * Language-neutral breakdown of a slot time. The agent assembles the spoken\n * form from this when it isn't speaking English, so no translation logic\n * lives in this endpoint.\n */\nfunction timeParts(\n date: Date,\n tz: string,\n hour24: number,\n minute: number,\n y: number,\n mo: number,\n d: number,\n): string {\n const weekday = new Intl.DateTimeFormat(\"en-US\", {\n timeZone: tz,\n weekday: \"long\",\n }).format(date);\n\n const ymd = (dt: Date) =>\n new Intl.DateTimeFormat(\"en-CA\", {\n timeZone: tz,\n year: \"numeric\",\n month: \"2-digit\",\n day: \"2-digit\",\n }).format(dt);\n const t = todayIn(tz);\n const isTomorrow =\n ymd(date) === ymd(new Date(Date.UTC(t.y, t.mo - 1, t.d + 1, 12)));\n\n const hour12 = hour24 % 12 === 0 ? 12 : hour24 % 12;\n const period = hour24 < 12\n ? \"morning\"\n : hour24 < 17\n ? \"afternoon\"\n : \"evening\";\n\n return [\n `relative=${isTomorrow ? \"tomorrow\" : \"none\"}`,\n `weekday=${weekday}`,\n `month=${mo}`,\n `day=${d}`,\n `hour=${hour12}`,\n `minute=${String(minute).padStart(2, \"0\")}`,\n `ampm=${hour24 < 12 ? \"AM\" : \"PM\"}`,\n `period=${period}`,\n ].join(\"|\");\n}\n\nfunction label(date: Date, tz: string, hour24: number): string {\n const parts: Record = {};\n for (\n const x of new Intl.DateTimeFormat(\"en-US\", {\n timeZone: tz,\n weekday: \"long\",\n month: \"long\",\n day: \"numeric\",\n hour: \"numeric\",\n minute: \"2-digit\",\n hour12: true,\n }).formatToParts(date)\n ) parts[x.type] = x.value;\n\n const ymd = (dt: Date) =>\n new Intl.DateTimeFormat(\"en-CA\", {\n timeZone: tz,\n year: \"numeric\",\n month: \"2-digit\",\n day: \"2-digit\",\n }).format(dt);\n\n const t = todayIn(tz);\n const tomorrow = new Date(Date.UTC(t.y, t.mo - 1, t.d + 1, 12));\n const day = ymd(date) === ymd(tomorrow)\n ? \"tomorrow\"\n : `${parts.weekday}, ${parts.month} ${parts.day}`;\n\n const minute = parts.minute === \"00\" ? \"\" : `:${parts.minute}`;\n const period = hour24 < 12\n ? \"in the morning\"\n : hour24 < 17\n ? \"in the afternoon\"\n : \"in the evening\";\n return `${day} at ${parts.hour}${minute} ${period}`;\n}\n\n/**\n * Walk forward from tomorrow collecting open slots.\n * `respectPreference` false = ignore day/window filters, used for the fallback\n * pass when the patient's requested window has nothing in it.\n */\nfunction findSlots(\n body: ReqBody,\n wanted: number,\n bookedPct: number,\n respectPreference: boolean,\n horizonDays: number,\n): Slot[] {\n const tz = body.timezone || \"America/New_York\";\n const excluded = new Set(\n String(body.exclude_slot_ids || \"\")\n .split(\",\").map((s) => s.trim()).filter(Boolean),\n );\n const t = todayIn(tz);\n const out: Slot[] = [];\n\n for (let off = 1; off <= horizonDays && out.length < wanted; off++) {\n const cal = new Date(Date.UTC(t.y, t.mo - 1, t.d + off, 12));\n const y = cal.getUTCFullYear();\n const mo = cal.getUTCMonth() + 1;\n const d = cal.getUTCDate();\n const dowName = DOW[cal.getUTCDay()];\n\n if (dowName === \"saturday\" || dowName === \"sunday\") continue;\n if (\n respectPreference && body.preferred_day_of_week &&\n body.preferred_day_of_week.toLowerCase() !== dowName\n ) continue;\n\n for (const s of SLOT_TIMES) {\n if (out.length >= wanted) break;\n\n if (respectPreference && body.preferred_time_of_day) {\n const test = WINDOW[body.preferred_time_of_day.toLowerCase()];\n if (test && !test(s.h)) continue;\n }\n\n const slot_id = `slot_${y}-${String(mo).padStart(2, \"0\")}-` +\n `${String(d).padStart(2, \"0\")}_` +\n `${String(s.h).padStart(2, \"0\")}${String(s.m).padStart(2, \"0\")}`;\n\n if (excluded.has(slot_id)) continue;\n if (!isFree(slot_id, bookedPct)) continue; // already taken\n\n const dt = zonedDate(y, mo, d, s.h, s.m, tz);\n out.push({\n slot_id,\n label: label(dt, tz, s.h),\n parts: timeParts(dt, tz, s.h, s.m, y, mo, d),\n iso: dt.toISOString(),\n hour: s.h,\n });\n }\n }\n return out;\n}\n\nexport default async function handler(request: Request): Promise {\n const url = new URL(request.url);\n const scenario = (url.searchParams.get(\"scenario\") || \"\").toLowerCase();\n const route = url.pathname.replace(/\\/+$/, \"\").split(\"/\").pop() || \"\";\n\n let body: ReqBody = {};\n try {\n body = await request.json() as ReqBody;\n } catch { /* empty body is fine */ }\n\n console.log(`\\n[MOCK] ${route} scenario=${scenario || \"default\"}`);\n console.log(\"[MOCK] body from Retell:\", JSON.stringify(body));\n\n if (scenario === \"slow\") await new Promise((r) => setTimeout(r, 25000));\n if (scenario === \"500\") return json({ error: \"mock upstream failure\" }, 500);\n\n // ---------------------------------------------------------------- slots\n if (route === \"get-available-slots\") {\n const bookedPct = scenario === \"busy\" ? 96 : 85;\n const wanted = scenario === \"one\"\n ? 1\n : Math.min(Number(body.limit) || 3, 3);\n\n let slots: Slot[] = [];\n let matched = \"yes\";\n\n if (scenario !== \"empty\") {\n const askedForSomething = Boolean(\n body.preferred_day_of_week || body.preferred_time_of_day,\n );\n\n // A patient asking for \"Monday morning\" means the NEAREST Monday, not\n // any Monday in the next three weeks. Searching a short horizon is what\n // makes \"we have nothing then\" actually happen.\n slots = findSlots(\n body,\n wanted,\n bookedPct,\n true,\n askedForSomething ? 7 : 21,\n );\n\n // Nothing in the window they asked for — fall back to the general pool\n // and flag it, so the bot can say so instead of pretending it matched.\n if (slots.length === 0 && askedForSomething) {\n slots = findSlots(body, wanted, bookedPct, false, 21);\n matched = \"no\";\n console.log(\n \"[MOCK] no match for preference, returning nearest instead\",\n );\n }\n }\n\n const res: Record = {\n slot_count: slots.length,\n preference_matched: slots.length === 0 ? \"no\" : matched,\n };\n // One natural phrase covering every option, for reading aloud.\n const labels = slots.map((s) => s.label);\n res.slots_spoken = labels.length === 0\n ? \"\"\n : labels.length === 1\n ? labels[0]\n : `${labels.slice(0, -1).join(\", \")}, or ${labels[labels.length - 1]}`;\n\n // Structured form: maps the patient's pick back to a slot_id, and lets\n // the agent phrase the time in another language.\n res.slots_data = JSON.stringify(slots.map((s, i) => {\n const kv: Record = {};\n for (const pair of s.parts.split(\"|\")) {\n const [k, v] = pair.split(\"=\");\n kv[k] = v;\n }\n return {\n n: i + 1,\n id: s.slot_id,\n label: s.label,\n relative: kv.relative,\n weekday: kv.weekday,\n month: Number(kv.month),\n day: Number(kv.day),\n hour: Number(kv.hour),\n minute: kv.minute,\n ampm: kv.ampm,\n period: kv.period,\n };\n }));\n\n console.log(\"[MOCK] ->\", JSON.stringify(res));\n return json(res);\n }\n\n // ---------------------------------------------------------------- booking\n if (route === \"book-appointment\") {\n const fail = (reason: string) => {\n console.log(\"[MOCK] booking failed:\", reason);\n return json({\n status: \"failed\",\n appointment_id: \"\",\n confirmed_time_label: \"\",\n confirmed_parts: \"\",\n failure_reason: reason,\n });\n };\n\n if (scenario === \"fail\") return fail(\"simulated 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