Where your leads come from, and what goes back

[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":10},"actionData","errors","root",{"_1121":1122,"_1123":1124},"routes/_app.x.$handle.$name",{"_98":97,"_32":43,"_107":88,"_27":108,"_13":14,"_109":-5,"_11":110,"_111":112,"_113":114,"_115":116,"_117":118,"_20":-5,"_119":-5,"_120":-5,"_121":47,"_122":123,"_124":25,"_125":-5,"_126":-5,"_127":128},"routes/_app.x.$handle.$name.branch.$branch.version.$version.diff",{"_11":12,"_13":14,"_15":16,"_17":-5,"_18":-5},"project",{"_41":42,"_32":43,"_36":44,"_45":-5,"_46":47,"_48":49,"_50":49,"_51":52,"_53":-5,"_18":54,"_55":56,"_57":25,"_58":-5,"_59":-5,"_60":61,"_62":63,"_64":65,"_66":67,"_68":69,"_70":-5,"_71":72,"_73":72,"_74":75,"_76":75,"_77":75,"_78":72,"_79":72,"_80":81,"_82":83,"_84":85,"_86":47},"version",1245,"changes",[19],"aiChatInfo","userId",{"_20":21,"_22":23,"_24":25,"_26":25,"_27":28,"_29":28},"file",{"_30":31,"_32":28,"_33":20,"_34":35,"_36":37,"_38":14,"_39":40,"_24":25},"previous",{"_30":31,"_32":28,"_33":20,"_34":35},"deleted",true,"deletedHere","path","SOURCE-BUNDLE.part12.txt","latestPath","fileId","9e7d8d4c-9284-11f1-8c16-1607ee4eb77e","name","fileType","content","THE DOGS SPOT — SOURCE BUNDLE (part 12 of 47)\n\nEVERY source file in this project, engine/ included. Restoring these parts and nothing else gives\nyou a tree that builds, typechecks and runs its own test suite with no network and no val.\n\nengine/ is here as of 14 Aug 2026. It used to be left out because val 1bfa6e81-74e1-4c6c-ab32-118304a4ffff\nholds it, which was true of every engine file except engine/watch.ts: a module the val does not run,\nso it was never deployed, so it lived in one container and nothing else. A reclaim destroyed it.\nscripts/deploy.mjs --check still compares engine/ against the val file by file; that is a second\ncheck on the same files now, not the only copy of them.\n\nRESTORE (needs only node, from an empty folder). Save each part, then run this ON EACH ONE:\n\n node -e 'const fs=require(\"fs\"),p=require(\"path\");const b=fs.readFileSync(process.argv[1],\"utf8\");\n for(const s of b.split(\"\\n=====FILE \").slice(1)){const i=s.indexOf(\" =====\\n\");\n const f=s.slice(0,i),c=s.slice(i+7);fs.mkdirSync(p.dirname(f),{recursive:true});\n fs.writeFileSync(f,c.replace(/\\n$/,\"\"))}' PART.txt\n\nA record named #1, #2, ... is one FILE cut into pieces: concatenate them in order, then\nstrip one trailing newline from the last. scripts/restore.mjs does this for you.\n\nEach part is complete in itself: whole files only, no reassembly, any order.\n\nThen: node scripts/build.mjs (engine/ came out of these parts; nothing to fetch first)\n node scripts/typecheck.mjs\n node tests/run-all.mjs\n node scripts/deploy.mjs --check (pulls nothing, proves the val matches what you restored)\n node tests/negative-controls.mjs (proves the suite above can actually fail)\n\nIN THIS PART (4 of 129 files)\n\n engine/reachability.ts 41814 bytes bbc8d121e2cc\n engine/registry-diff.ts 4373 bytes 887e7c833e6c\n engine/render.ts 2810 bytes f3a95d4ce610\n\n================================================================================================\n=====FILE engine/puppy_path_v1.1.ts#2 =====\n/ minutes for months of \"not due yet\". The daily safety sweep still catches exits.\n if (s.status === \"slow_track\") {\n const c = Math.max(0, Math.floor(Number(s.lastSlowStepSent)) || 0);\n if (isDue(nextSlowTouch(c).offsetHours, s.slowAnchorAt ?? s.enteredAt, Date.now())) return { due: true, why: `slow touch ${c + 1} due` };\n return { due: false, why: `slow touch ${c + 1} not due yet` };\n }\n return { due: true, why: \"status not modelled by the shortcut — full check\" };\n } catch {\n return { due: true, why: \"due-check threw — full check\" };\n }\n })();\n\n const lastChecked = s.lastCheckedAt ? new Date(s.lastCheckedAt).getTime() : 0;\n const sweepOverdue = Date.now() - lastChecked > safetySweepHours() * HOUR_MS;\n\n if (!dueCheck.due && !sweepOverdue) {\n state[contactId] = { ...s, lastCheckedAt: s.lastCheckedAt };\n out.skipped++;\n skippedNotDue++;\n continue; // zero API calls for this contact this run\n }\n\n try {\n await sleep(120); // v1.2 — pacing between contacts (GHL: 100 req/10s, breach = 401/403 not 429)\n const contact = await getContact(contactId);\n if (!contact) {\n out.log.push(`${contactId}: contact not found, skipping`);\n continue;\n }\n const opportunities = oppsCache.get(contactId) ?? (await getOpenOpportunities(contactId));\n const pupTalkAppt = apptIndex.get(contactId) ?? null;\n const declinedSignal = (contact.tags ?? []).includes(PUP_TALK_DECLINED_TAG);\n const reply = await getReplyStatus(contactId, s.enteredAt, s);\n // v1.9 — settle the PREVIOUS send first: a 2xx from GHL meant \"queued\", never \"delivered\".\n { const dl = await onDeliveryStatus(contactId, s, reply.deliveryStatus, fctx);\n if (dl) { s = dl.s; if (dl.stop) { out.failed++; continue; } } }\n\n const facts: Facts = {\n now: Date.now(),\n contact: {\n id: contactId,\n firstName: contact.firstName ?? \"\",\n companyName: contact.companyName ?? null,\n dnd: !!contact.dnd,\n noEmail: !contact.email,\n noPhone: !contact.phone, // R39 — getContact already fetched it and threw it away\n },\n opportunities,\n pupTalkAppt,\n declinedSignal,\n hasUnansweredInboundReply: reply.hasUnansweredInboundReply,\n conversationCheckFailed: reply.conversationCheckFailed,\n // v1.5 R27 — was that last outbound ours or somebody else's? Ours iff it lands within\n // OURS_TOLERANCE_MS of our own recorded send. No lastSentAt yet (nothing sent to this\n // contact) means any outbound on the thread is definitionally foreign.\n channelBlocked: readChannelConsent(contact),\n optOutRequested: reply.optOutRequested,\n optOutScope: reply.optOutScope,\n foreignOutboundAt: (() => {\n const lo = reply.lastOutboundAt;\n if (lo == null) return null;\n if (!s.lastSentAt) return lo;\n const ours = new Date(s.lastSentAt).getTime();\n if (Number.isNaN(ours)) return lo;\n return Math.abs(lo - ours) <= OURS_TOLERANCE_MS ? null : lo;\n })(),\n };\n\n const decision = decideAction(facts, s);\n const nowIso = new Date().toISOString();\n\n switch (decision.kind) {\n case \"hard_exit\": {\n // v1.4 — R24: capture what this exit was worth, at the only moment the number is knowable.\n const exitVal = pickPrimaryOpportunity(opportunities)?.monetaryValue ?? 0;\n const stepsSent = s.lastMainStepSent + s.lastBranchStepSent + (s.lastSlowStepSent ?? 0);\n state[contactId] = {\n ...applyDecision(decision, s, nowIso),\n exitValue: exitVal,\n exitStepsSent: stepsSent,\n };\n out.log.push(`${contactId}: hard exit -> ${decision.status} (${decision.reason})${exitVal ? ` | value ${exitVal}` : \"\"}`);\n jrow(contactId, \"hard_exit\", `${decision.reason}${exitVal ? ` | value ${exitVal} after ${stepsSent} message(s)` : \"\"}`);\n await honourOptOut(contactId, facts, TEST_MODE, j, GHL, fctx);\n await noteScopedOptOut(contactId, facts, TEST_MODE, fctx, createTask); // v1.13, reachability.ts\n break;\n }\n\n case \"pause_reply\":\n state[contactId] = applyDecision(decision, s, nowIso);\n if (decision.isNewPause) {\n jrow(contactId, \"pause_reply\", \"inbound reply detected — handed to a human\");\n const title = `Reply from ${facts.contact.firstName || \"contact\"} re: puppy path — read and respond personally`;\n try {\n await createTask(\n contactId,\n title,\n \"Auto-created by puppy-path-engine: an inbound reply was detected; the sequence is paused for this contact until a human responds.\",\n );\n out.log.push(`${contactId}: paused (new reply), task created`);\n } catch (e) {\n out.log.push(`${contactId}: paused (new reply), TASK CREATE FAILED: ${String(e).slice(0, 120)}`);\n }\n } else {\n out.log.push(`${contactId}: still paused (reply already flagged, no duplicate task)`);\n }\n break;\n\n case \"advance_status\":\n state[contactId] = applyDecision(decision, s, nowIso);\n out.log.push(`${contactId}: advanced -> ${decision.status}`);\n // \"awaiting_appt_outcome\" here means: they booked a Pup Talk while in the sequence —\n // the attributable event the summary counts as bookedDuringPath.\n jrow(contactId, \"advance_status\", decision.status);\n break;\n\n case \"soft_exit_21d\":\n state[contactId] = applyDecision(decision, s, nowIso);\n try {\n await createTask(\n contactId,\n `Puppy path finished for ${facts.contact.firstName || \"contact\"} — now on the slow track`,\n `Puppy path finished for ${facts.contact.firstName || \"contact\"}, no reply/booking. They are now on the slow track (occasional helpful messages: weekly for a month, then fortnightly, then monthly — no sales asks). Nothing needed unless you want them moved in the pipeline too; the stage was NOT auto-moved — that's Kim's call.`,\n );\n } catch (e) {\n out.log.push(`${contactId}: soft-exit task FAILED: ${String(e).slice(0, 120)}`);\n }\n out.log.push(`${contactId}: 21d complete — moved to slow track (stage NOT moved)`);\n jrow(contactId, \"soft_exit_21d\", \"21-day sequence complete — moved to slow track\");\n break;\n\n case \"branch_complete\":\n state[contactId] = applyDecision(decision, s, nowIso);\n out.log.push(`${contactId}: branch complete`);\n jrow(contactId, \"branch_complete\", s.status);\n break;\n\n case \"send\": {\n // v1.2 — blast ceilings (mirrors the PupsClub val's precedent). A capped send is a pure\n // deferral: state untouched, the step stays due, later runs drain the backlog gradually.\n if (out.sent + out.failed >= maxSendsPerRun()) {\n out.skipped++;\n out.log.push(`${contactId}: send due but MAX_SENDS_PER_RUN (${maxSendsPerRun()}) reached — deferred`);\n break;\n }\n if (!TEST_MODE && sentToday >= maxSendsPerDay()) {\n out.skipped++;\n out.log.push(`${contactId}: send due but MAX_SENDS_PER_DAY (${maxSendsPerDay()}) reached — deferred to tomorrow`);\n break;\n }\n const step = decision.sequence === \"slow\"\n ? slowTemplateAt(decision.stepIndex, Date.now(), s.lastSentStepId).tpl\n : (decision.sequence === \"main\" ? MAIN_SEQUENCE : decision.sequence === \"branch_a\" ? BRANCH_A : BRANCH_B)[decision.stepIndex];\n // v1.7.1 — consent re-checked against the template actually being sent: a monthly\n // re-resolution at the UTC month boundary can flip template (and channel) between\n // decision and execution; an opted-out channel must win that race.\n { const rbr = decision.sequence === \"slow\" ? channelBar(facts, step.channel) : null;\n if (rbr) {\n out.skipped++;\n out.log.push(`${contactId}: slow step resolved to barred ${step.channel} at send time (${rbr}) — skipped, not consumed`);\n break;\n } }\n const rendered = renderStep(\n step,\n {\n firstName: facts.contact.firstName,\n companyName: facts.contact.companyName,\n // Both arms, because both end in the same place: no email ever arrives.\n noEmail: !!facts.contact.noEmail || !!facts.channelBlocked?.email,\n },\n { testMode: TEST_MODE },\n );\n try {\n const resp = rendered.channel === \"sms\"\n ? await sendSms(contactId, rendered.text)\n : await sendEmail(contactId, rendered.subject, rendered.html);\n // v1.2 — state persisted IMMEDIATELY after each successful send (a mid-run crash\n // must never re-send). Non-send transitions recompute idempotently. NOTES-v1.4.md.\n state[contactId] = { ...applyDecision(decision, s, nowIso), ...sendReceipt(resp, rendered.channel) };\n await saveAllState(state).catch((e) =>\n out.log.push(`${contactId}: sent OK but state persist failed (will retry at end): ${String(e).slice(0, 100)}`),\n );\n // v1.4 — R23: position is an array index, so inserting a message re-points everyone\n // mid-sequence with no signal. Recording the step ID makes that drift DETECTABLE.\n\n // v1.7 — slow records template id; R23 drift check stays main-only (slow's monthly\n // index-to-id mapping varies by design).\n const seqNow = decision.sequence === \"main\" ? MAIN_SEQUENCE : decision.sequence === \"branch_a\" ? BRANCH_A : decision.sequence === \"branch_b\" ? BRANCH_B : null;\n const sentStepId = decision.sequence === \"slow\" ? step.id : (seqNow?.[decision.stepIndex]?.id ?? null);\n if (s.lastSentStepId && sentStepId && seqNow) {\n const prevIdx = seqNow.findIndex((x) => x.id === s.lastSentStepId);\n if (prevIdx >= 0 && prevIdx !== decision.stepIndex - 1 && decision.sequence === \"main\") {\n out.log.push(`${contactId}: SEQUENCE DRIFT — last sent ${s.lastSentStepId} now sits at index ${prevIdx}, expected ${decision.stepIndex - 1}. The copy has been edited underneath in-flight contacts.`);\n jrow(contactId, \"sequence_drift\", `${s.lastSentStepId} -> index ${prevIdx}`);\n }\n }\n state[contactId] = { ...state[contactId], lastSentStepId: sentStepId };\n out.sent++;\n if (!TEST_MODE) sentToday++;\n out.log.push(`${contactId}: sent ${decision.sequence} step ${decision.stepIndex + 1} (${rendered.channel})`);\n jrow(contactId, \"sent\", `${decision.sequence}#${decision.stepIndex + 1} (${rendered.channel === \"sms\" ? \"text\" : \"email\"})`);\n } catch (e) {\n out.failed++;\n if (!TEST_MODE) sentToday++; // a failed attempt spent the same GHL call as a send\n await onSendFailure(contactId, s, e, `${decision.sequence}#${decision.stepIndex + 1}`, fctx);\n }\n break;\n }\n\n case \"skip_step\":\n // v1.6 R28 / v1.9 — this step's channel is opted out OR has no address at all. Consumed,\n // not deferred, so the sequence carries on; journalled, because a message that silently\n // never went out is what nobody notices until a customer asks why they never heard back.\n state[contactId] = applyDecision(decision, s, nowIso);\n out.skipped++;\n out.log.push(`${contactId}: ${decision.reason}`);\n // v1.13 — no address is NOT an opt-out. Kim's page showed Lisa Price as opted out.\n jrow(contactId, /opted out of/.test(decision.reason ?? \"\") ? \"skip_step_channel_optout\" : \"skip_step_no_address\", decision.reason);\n break;\n\n case \"skip\":\n // Still runs through applyDecision (a no-op on every field except lastCheckedAt) so \"last\n // time this contact was actually looked at\" stays accurate per spec §4's schema comment.\n state[contactId] = applyDecision(decision, s, nowIso);\n out.skipped++;\n // R37: deferral reasons logged; \"not due\" stays silent (skippedNotDue counts it).\n if (!/not due/.test(decision.reason)) {\n out.log.push(`${contactId}: ${decision.reason}`);\n jrow(contactId, \"deferred\", decision.reason.slice(0, 120));\n }\n break;\n }\n } catch (err) {\n out.failed++;\n out.log.push(`${contactId}: FAILED: ${String(err).slice(0, 150)}`);\n // v1.4 — this catch used to write to out.log only, and out.log is not persisted to the\n // journal. So a contact failing here was invisible to the dashboard, which reads the journal.\n // Every failure now leaves a row.\n jrow(contactId, \"contact_failed\", String(err).slice(0, 100));\n }\n }\n\n // v1.1: prune stale terminal entries (their history lives on in the journal), persist everything,\n // then rebuild the aggregate summary from full journal + surviving state.\n out.skippedNotDue = skippedNotDue;\n if (skippedNotDue) out.log.push(`${skippedNotDue} contact(s) not due — zero API calls spent on them`);\n const { kept, prunedIds } = pruneState(state, Date.now());\n for (const id of prunedIds) jrow(id, \"pruned\", \"terminal 60+ days, removed from state (journal retains history)\");\n if (prunedIds.length) out.log.push(`pruned ${prunedIds.length} stale terminal entries`);\n await saveAllState(kept);\n const fullJournal = await appendJournal(journal);\n await saveSummary(\n buildSummary(kept, fullJournal, {\n at: new Date().toISOString(),\n testMode: TEST_MODE,\n sent: out.sent,\n failed: out.failed,\n enrolled: out.enrolled,\n }),\n ).catch((e) => out.log.push(`summary save failed: ${String(e).slice(0, 100)}`));\n await saveReport(out);\n await blob.setJSON(\"puppy_run_lock\", { startedAt: null }).catch(() => {}); // release lock\n // Holiday deposits: once an hour, LAST, fully caught, read-only. Why it hangs off this\n // schedule rather than its own file is in NOTES-v1.4.md under \"deposit refresh\".\n try {\n const dep = await import(\"./deposits.ts\");\n await dep.refreshIfDue(() => blob.getJSON(dep.ATTEMPT_KEY) as any, () => dep.runCollection(false, \"engine\"), Date.now());\n } catch (e) { console.log(\"deposits refresh skipped\", String(e).slice(0, 120)); }\n console.log(\"PUPPYPATH\", JSON.stringify(out));\n return out;\n } catch (err) {\n out.ok = false;\n out.error = String(err);\n await saveLastError({ at: new Date().toISOString(), error: String(err) }).catch(() => {});\n // v1.2 — even on a crashed run, persist whatever state mutations happened before the crash\n // (sends already persisted individually; this catches transitions) and the journal rows.\n await saveReport(out).catch(() => {});\n await appendJournal(journal).catch(() => {});\n await blob.setJSON(\"puppy_run_lock\", { startedAt: null }).catch(() => {});\n console.log(\"PUPPYPATH\", JSON.stringify(out));\n return out;\n }\n}\n\n// ---- booking-link shortener (spec §7) --------------------------------------------------\n// (full note moved to NOTES-v1.4.md when this file hit val.town's 80,000-char ceiling)\nexport async function bookingRedirect(_req: Request): Promise {\n return Response.redirect(REAL_BOOKING_URL, 302);\n}\n\n// ---- exports for the local test harness (puppy-path-engine.test.ts) -------------------------------\n\nexport {\n decideAction,\n applyDecision,\n renderStep,\n resolveDogName,\n resolveFirstName,\n applyMergeFields,\n isDue,\n freshState,\n pickPrimaryOpportunity,\n apptIsLiveBooked,\n apptIsUpcomingBooking,\n bodyToHtml,\n // v1.1 pure additions\n businessLocalParts,\n inSendWindow,\n selectEnrollable,\n buildSummary,\n pruneState,\n MAIN_SEQUENCE,\n BRANCH_A,\n BRANCH_B,\n STAGE,\n MAIN_PIPELINE_ID,\n TAG_ENROLLED,\n TAG_SOURCE_SIGNAL,\n PUP_TALK_DECLINED_TAG,\n PHONE_DISPLAY,\n REAL_BOOKING_URL,\n SHORT_BOOKING_LINK,\n TERMINAL_STATUSES,\n DAY_MS,\n HOUR_MS,\n TEST_MODE,\n // v1.7 — slow track\n slowTemplateAt,\n nextSlowTouch,\n monthlyTemplateFor,\n};\n// v1.8 — story machinery + taper banks re-exported for the offline harness\nexport { readChannelConsent } from \"./consent.ts\";\nexport * from \"./reachability.ts\";\nexport { STORY_SLOTS, resolveStories, storyFor } from \"./kim-stories.ts\";\nexport { SLOW_WEEKLY, SLOW_FORTNIGHTLY, SLOW_MONTHLY_BANK } from \"./taper-messages.ts\";\nexport type { PuppyState, PuppyStatus, Facts, Decision, ContactFact, OppFact, ApptFact, MessageTemplate, RenderedMessage };\n\n\n=====FILE engine/reachability.ts =====\n// REACHABILITY, DEAD LETTERS AND DELIVERY. Extracted from main.ts on 14 Aug 2026, for exactly the\n// reason consent.ts and render.ts were extracted before it: main.ts sits against val.town's hard\n// 80,000-character ceiling with ~850 characters spare, and the code that decides whether a real\n// person can be reached at all should be a file you can find, not twenty lines inside a 1,500-line\n// engine. Every function here is pure or takes its IO injected, so all of it is directly testable.\n//\n// THE FOUR DEFECTS THIS FILE EXISTS TO CLOSE. All four were proven by running the compiled engine\n// against the live account, not inferred from reading it.\n//\n// 1. THE SPIN. channelBar guarded `noEmail` for email and had NO PHONE EQUIVALENT. ContactFact had\n// no phone field at all, though getContact fetches `phone` on every pass and threw it away. An\n// SMS step coming due for a phoneless contact went: due -> sendGate (no contactability check) ->\n// channelBar returns null -> send -> sendSms -> `if (!r.ok) throw` -> the catch in cron(), which\n// WROTE NOTHING TO STATE. dueAt never moved, so the next tick re-derived the identical decision.\n// Rule 9's 21-day exit needs lastMainStepSent >= MAIN_SEQUENCE.length, which only advances on the\n// success path, so it never timed out. MAX_SENDS_PER_RUN and MAX_SENDS_PER_DAY both read\n// out.sent, which only increments on success, so FAILURES WERE UNCAPPED. Observed cadence ~60min\n// = ~24 retries per contact per day, forever, plus a CRITICAL watchdog alert every hour.\n// Live census, all 5,748 contacts: 398 qualify as puppy inquiries, 266 of them have NO PHONE.\n// Bulk-tagging today would have been ~648 failed sends and ~2,600 wasted GHL calls per day.\n//\n// 2. NO ATTEMPT COUNTER, NO DEAD LETTER. PuppyState had no failure field and all five terminal\n// statuses were success shapes, so a permanently failing contact rendered as \"In the main\n// sequence\" indefinitely. Fixed by sendFailures + MAX_SEND_FAILURES + done_send_failed.\n//\n// 3. NO REACHABILITY EXIT. A contact with neither email nor phone silently consumed all 8 steps and\n// then fired the soft_exit_21d task telling Kim \"Puppy path finished... now on the slow track\" —\n// a task that is a lie about somebody who received nothing. done_unreachable ends them at the\n// first pass instead, and DELIBERATELY CREATES NO TASK: bulk-tagging 300 contacts would put 265\n// tasks in Kim's CRM in a single run, which is its own incident. It is journalled and counted.\n// Only a contact that TRIED and FAILED (the dead-letter path) earns a task.\n//\n// 4. DELIVERY WAS NEVER RECONCILED. The send response was discarded entirely, including the\n// messageId the engine's own comment documents, so any 2xx from GHL was recorded as \"sent\".\n// Live sampling found 9 `undelivered` out of 124 outbound SMS in this account (7.3%) — every one\n// of them would have counted as a success.\n//\n// SCOPE NOTE — WHAT IS AND IS NOT READABLE ABOUT DELIVERY (verified live, 14 Aug 2026):\n// * SMS status IS readable on GET /conversations/{conversationId}/messages (Version 2021-04-15):\n// each message carries `status` (delivered / undelivered / queued / ...).\n// * EMAIL status is NOT on that endpoint: 137 TYPE_EMAIL messages sampled there carried no\n// `status` key at all.\n// * EMAIL status IS readable on GET /conversations/messages/email/{emailMessageId} (verified 200,\n// returned status:\"opened\"), and sendEmail already returns emailMessageId in its response.\n// Both are handled below. Where either read fails, the status is recorded as the literal string\n// \"unknown\" — VISIBLY UNKNOWN, never filed as fine. That is this codebase's standing rule\n// (facts.ts:1-12): a fact nobody could establish is not a fact that everything is well.\n//\n// RECONCILIATION IS KEYED ON THE MESSAGE ID, never on \"the newest outbound message on the thread\".\n// Chloe, Ava and 165 GHL workflows also send into these same conversations; attributing another\n// system's `undelivered` to this engine would dead-letter a perfectly healthy contact.\n\ndeclare const Deno: { env: { get(key: string): string | undefined } };\nif (typeof (globalThis as any).Deno === \"undefined\") {\n (globalThis as any).Deno = { env: { get: (k: string) => (globalThis as any).process?.env?.[k] } };\n}\n\n// Same idiom as the engine's other knobs: read per call, env-overridable, clamped so a typo cannot\n// disable the ceiling. 3 = two retries after the first failure, which is enough for a transient\n// GHL blip and nowhere near enough to be a spin.\nexport const maxSendFailures = () => Math.max(1, Math.floor(Number(Deno.env.get(\"MAX_SEND_FAILURES\") ?? \"3\")) || 3);\n// How long after a send before its status is worth reading back. GHL stamps status asynchronously;\n// reading seconds after the POST reports \"queued\" for everything and teaches you nothing.\nexport const RECONCILE_MIN_AGE_MS = 5 * 60 * 1000;\n\n// ---- statuses, reasons, state fields --------------------------------------------------------------\n\n// Declared here rather than inline in main.ts purely for that file's character budget; they are\n// spliced into PuppyStatus and TERMINAL_STATUSES there, so they are terminal everywhere for free.\nexport type DeadLetterStatus = \"done_unreachable\" | \"done_send_failed\";\nexport const DEAD_LETTER_STATUSES: DeadLetterStatus[] = [\"done_unreachable\", \"done_send_failed\"];\n\n// Reason strings live in exactly one place so a test, a log line and a dashboard label cannot drift.\n// NOTE the wording: absence is never described as an opt-out the person did not make (consent.ts's\n// rule, and consent-guard.test.mjs CG-4 pins it).\nexport const NO_EMAIL_REASON = \"no email address on the record\";\nexport const NO_PHONE_REASON = \"no phone number on the record\";\nexport const UNREACHABLE_REASON = \"no email address and no phone number on the record\";\nexport const OPTOUT_REASON = \"replied with an opt-out keyword\";\nexport const DND_WRITE_MESSAGE = \"Replied with an opt-out keyword to a puppy-path message\";\n\nexport type FailureFields = {\n // v1.9 — ALL OPTIONAL, on purpose: existing state blobs in production deserialize untouched and\n // every reader defaults them. Same discipline as the v1.7 slow-track fields.\n sendFailures?: number; // consecutive failed attempts; reset to 0 by a success\n lastFailureAt?: string | null; // ISO — feeds the exponential backoff\n lastFailureReason?: string | null;\n lastMessageId?: string | null; // the id GHL returned for our last send, for reconciliation\n lastMessageChannel?: \"sms\" | \"email\" | null;\n lastDeliveryStatus?: string | null; // observed status, or the literal \"unknown\"\n};\n\nexport const FRESH_FAILURE_FIELDS: FailureFields = {\n sendFailures: 0, lastFailureAt: null, lastFailureReason: null,\n lastMessageId: null, lastMessageChannel: null, lastDeliveryStatus: null,\n};\n\n/** Consecutive failures, clamped. Garbage counters (NaN, negative, a string blob) read as 0 rather\n * than falling through to \"dead-letter this contact\" — same clamping the slow track already does. */\nexport const failCount = (s: FailureFields | null | undefined): number =>\n Math.max(0, Math.floor(Number(s?.sendFailures)) || 0);\n\n// ---- channel availability -------------------------------------------------------------------------\n\n/** Is this channel physically usable for this contact? Absence of an address, not consent — the\n * consent question is readChannelConsent's, and the two are deliberately reported differently. */\nexport function missingChannel(c: { noEmail?: boolean; noPhone?: boolean }, ch: \"email\" | \"sms\"): string | null {\n if (ch === \"email\" && c.noEmail) return NO_EMAIL_REASON;\n if (ch === \"sms\" && c.noPhone) return NO_PHONE_REASON;\n return null;\n}\n\n/**\n * Rules 1b and 1c of the state machine, evaluated immediately after the DND rule and BEFORE the\n * disqualified rule.\n *\n * 1b — the contact asked to stop, in words, in a reply. Hard exit. It outranks rule 5 (pause_reply)\n * deliberately: today an \"UNSUBSCRIBE\" reply routes to pause_reply, which pauses, raises a task\n * for a human, records no opt-out at all, and RESUMES SENDING once a human answers.\n * 1c — the contact has neither an email address nor a phone number, so nothing can ever be sent to\n * them by any channel. Ending them here is what stops them consuming all 8 steps in silence and\n * then triggering a \"puppy path finished\" task about somebody who received nothing.\n *\n * Returns a Decision-shaped object; assignable to the engine's Decision union without importing it,\n * which keeps this file free of a circular dependency on main.ts.\n */\nexport function reachabilityExit(f: {\n contact: { noEmail?: boolean; noPhone?: boolean };\n optOutRequested?: boolean;\n}): { kind: \"hard_exit\"; status: \"done_hard_exit\" | \"done_unreachable\"; reason: string } | null {\n if (f.optOutRequested) return { kind: \"hard_exit\", status: \"done_hard_exit\", reason: OPTOUT_REASON };\n if (f.contact.noEmail && f.contact.noPhone) {\n return { kind: \"hard_exit\", status: \"done_unreachable\", reason: UNREACHABLE_REASON };\n }\n return null;\n}\n\nexport type LifecycleFacts = {\n optOutRequested?: boolean;\n blanketDnd?: boolean;\n becameCustomer?: boolean;\n booked?: boolean;\n replied?: boolean;\n sequenceComplete?: boolean;\n noEmail?: boolean;\n noPhone?: boolean;\n};\n\nexport type LifecycleDecision =\n | { kind: \"hard_exit\"; status: \"done_optout\" | \"done_dnd\" | \"done_customer\" | \"done_booked\" | \"done_unreachable\"; reason: string }\n | { kind: \"pause\"; status: \"paused_reply\"; reason: string }\n | { kind: \"complete\"; status: \"done_sequence\"; reason: string }\n | { kind: \"continue\"; status: \"active\"; reason: null };\n\n/** Shared exit precedence for every future isolated path. It is pure and intentionally conservative:\n * legal/safety exits outrank conversion exits, conversion outranks a reply pause, and completion is\n * last. This contract does not change the existing puppy state machine; it prevents each new path\n * from inventing a different ordering. */\nexport function decideLifecycle(f: LifecycleFacts): LifecycleDecision {\n if (f.optOutRequested) return { kind: \"hard_exit\", status: \"done_optout\", reason: OPTOUT_REASON };\n if (f.blanketDnd) return { kind: \"hard_exit\", status: \"done_dnd\", reason: \"blanket Do Not Disturb is on\" };\n if (f.noEmail && f.noPhone) return { kind: \"hard_exit\", status: \"done_unreachable\", reason: UNREACHABLE_REASON };\n if (f.becameCustomer) return { kind: \"hard_exit\", status: \"done_customer\", reason: \"became a customer\" };\n if (f.booked) return { kind: \"hard_exit\", status: \"done_booked\", reason: \"booked the path's conversion event\" };\n if (f.replied) return { kind: \"pause\", status: \"paused_reply\", reason: \"inbound reply needs a human\" };\n if (f.sequenceComplete) return { kind: \"complete\", status: \"done_sequence\", reason: \"final approved step completed\" };\n return { kind: \"continue\", status: \"active\", reason: null };\n}\n\n/** Enrolment-time refusal. A contact with no way of being contacted is not put on the path at all:\n * no puppy-path-v1 tag, one journal row, and a terminal state entry (see reEnrollable). */\nexport function enrolmentBar(c: { email?: unknown; phone?: unknown } | null | undefined): string | null {\n return !c?.email && !c?.phone ? UNREACHABLE_REASON : null;\n}\n\n/**\n * CAN A DEAD LETTER COME BACK? (14 Aug, defect 2.)\n *\n * The candidate filter was `!tags.includes(TAG_ENROLLED) && !state[c.id]`. A done_send_failed or\n * done_unreachable entry sits in state and is never touched again — the per-contact loop `continue`s\n * on any terminal status, so lastCheckedAt never moves and pruneState only drops it after 60 days.\n * Meanwhile the dead-letter task this file writes told Kim to do exactly the thing that did not work:\n * \"remove the puppy-path-v1 tag and re-tag them\". Proven against the live account: she removes the\n * tag, fixes the phone number, re-tags — candidates that survive the filter: 0.\n *\n * So a dead letter is allowed back in, under two conditions that stop it becoming a loop:\n * 1. ONLY the two dead-letter statuses. done_customer, done_hard_exit (which is where an opt-out\n * lands), done_booked, done_soft_21d, done_branch_complete and done_not_enrolled are NOT\n * resurrectable by re-tagging\n * — an opt-out must never be undone by a tag, and a customer must never be re-nurtured by one.\n * 2. THE REASON MUST NO LONGER BE VISIBLY TRUE. A contact who still has neither an email address\n * nor a phone number is not a candidate at all: nothing was fixed, so re-admitting them would\n * re-refuse them every run forever, which is defect 4 with a different name. done_send_failed\n * cannot be verified the same way (a bad number looks exactly like a good one), so it is let\n * back in with a fresh attempt budget — and re-enrolment applies TAG_ENROLLED, which is what\n * stops it repeating: they are excluded by the first clause of the filter from then on.\n */\nexport function reEnrollable(\n s: { status?: string } | null | undefined,\n c: { email?: unknown; phone?: unknown } | null | undefined,\n): boolean {\n if (!s || !DEAD_LETTER_STATUSES.includes(s.status as DeadLetterStatus)) return false;\n return !enrolmentBar(c); // still unreachable: stays dead-lettered, silently, at zero cost\n}\n\n/**\n * Has this exact refusal already been written to the journal for this contact? (14 Aug, defect 4.)\n *\n * A TRANSIENT refusal — \"tagged but already has a live Pup Talk booking\" — must keep being\n * re-evaluated every run, because the booking may be cancelled tomorrow and then they SHOULD enrol.\n * But re-evaluating it wrote an identical journal row every run: 39 of the last 40 rows on Kim's\n * live activity page are the same sentence, hourly, for two days, and at ~24-30 rows a day the\n * 2,000-row cap evicts every real thing the system did within about two months.\n *\n * A terminal refusal gets a state entry instead (that is what enrolmentBar's branch does, and it is\n * why that one never repeated). A transient one cannot have a state entry — any state entry at all\n * removes the contact from the candidate filter — so the repetition is stopped at the journal.\n */\nexport function refusedBefore(\n priorJournal: { contactId?: string | null; event?: string; detail?: string }[] | null | undefined,\n contactId: string,\n detail: string,\n): boolean {\n return (priorJournal ?? []).some(\n (r) => r?.contactId === contactId && r?.event === \"enroll_refused\" && r?.detail === detail,\n );\n}\n\n// ---- backoff --------------------------------------------------------------------------------------\n\n/**\n * Exponential backoff between failed attempts: 2^failures hours. Returned as a sendGate reason\n * string, so a contact in backoff produces `skip` — state untouched, step still due, picked up\n * later — which is exactly how every other deferral in this engine behaves.\n *\n * The `since >= 0` guard mirrors the R27 / v1.7 clock-skew guards: a future-dated stamp (restored\n * blob, clock skew) must never freeze a contact until that future date.\n */\nexport function backoffBar(s: FailureFields | null | undefined, nowMs: number): string | null {\n const n = failCount(s);\n if (!n || !s?.lastFailureAt) return null;\n const since = nowMs - Date.parse(s.lastFailureAt);\n if (!(since >= 0)) return null;\n const waitH = Math.pow(2, Math.min(n, 12));\n if (since >= waitH * 3600000) return null;\n return `send backoff after ${n} failure(s): waiting ${waitH}h, ${(since / 3600000).toFixed(1)}h elapsed`;\n}\n\n// ---- failure accounting ---------------------------------------------------------------------------\n\n/** Injected effects, so every policy decision below stays testable without a network. */\nexport type Effects = {\n state: Record;\n save: (st: Record) => Promise;\n log: (line: string) => void;\n journal: (contactId: string, event: string, detail: string) => void;\n /** null in practice mode — TEST_MODE must never write a task into the client's real CRM. */\n task: ((contactId: string, title: string, body: string) => Promise) | null;\n};\n\n/**\n * THE INVARIANT THIS FUNCTION MUST NOT BREAK. main.ts's comment on the success path reads: \"state\n * persisted IMMEDIATELY after each successful send (a mid-run crash must never re-send)\". So this\n * moves the FAILURE COUNTER AND NOTHING ELSE. lastMainStepSent, lastBranchStepSent, lastSlowStepSent\n * and lastSentAt are all left exactly as they were: nothing went out, so no step is consumed and the\n * pacing clock does not start. The only status change is the terminal one at the ceiling.\n */\nexport function nextFailureState>(\n s: S, nowIso: string, reason: string,\n): { next: S; n: number; dead: boolean } {\n const n = failCount(s) + 1;\n const dead = n >= maxSendFailures();\n const next: any = {\n ...s,\n sendFailures: n,\n lastFailureAt: nowIso,\n lastFailureReason: reason.slice(0, 200),\n lastCheckedAt: nowIso,\n lastMessageId: null, // whatever we were reconciling is moot; this attempt is the news now\n };\n if (dead) {\n next.status = \"done_send_failed\";\n next.exitReason = `${n} consecutive send failures — dead-lettered (${reason.slice(0, 120)})`;\n }\n return { next: next as S, n, dead };\n}\n\nexport const DEAD_LETTER_TITLE = \"Automated follow-up has STOPPED for this contact — messages keep failing\";\n\nexport function deadLetterBody(label: string, n: number, reason: string): string {\n return `Auto-created by puppy-path-engine: ${n} attempts to send ${label} to this contact all failed, so the engine has stopped trying.\\n\\nLast error: ${reason.slice(0, 200)}\\n\\nThis person is NOT receiving the puppy follow-up and will not receive any more of it. Usual causes: the phone number or email address on the record is wrong or missing, the number is a landline, or the carrier is rejecting us.\\n\\nTo put them back on it: fix the contact details first, then remove the puppy-path-v1 tag and add the tag you normally use to start someone on the puppy path. They begin again at message one on the next run. If the record still has no phone number and no email address, nothing happens and they stay stopped — the details have to be fixed first, and this is the only order that works.`;\n}\n\nasync function announceDeadLetter(contactId: string, n: number, label: string, reason: string, fx: Effects) {\n fx.journal(contactId, \"dead_letter\", `${label} failed ${n}x — stopped trying: ${reason.slice(0, 60)}`);\n fx.log(`${contactId}: DEAD LETTER after ${n} failures — status done_send_failed, no further attempts`);\n // A contact that TRIED AND FAILED earns a task; an unreachable contact does not (see defect 3).\n if (fx.task) await fx.task(contactId, DEAD_LETTER_TITLE, deadLetterBody(label, n, reason)).catch(() => {});\n}\n\n/**\n * The catch on the send path. Before this existed the catch wrote NOTHING to state, which is the\n * whole spin: dueAt unchanged, identical decision next tick, forever, uncapped.\n * Returns true when this failure dead-lettered the contact.\n */\nexport async function onSendFailure(\n contactId: string, s: any, err: unknown, label: string, fx: Effects,\n): Promise {\n const reason = String((err as any)?.message ?? err).slice(0, 150);\n const { next, n, dead } = nextFailureState(s, new Date().toISOString(), reason);\n fx.state[contactId] = next;\n // Persisted immediately, exactly like the success path: a mid-run crash must not lose the count\n // either, or the ceiling never arrives.\n await fx.save(fx.state).catch(() => {});\n fx.log(`${contactId}: SEND FAILED ${label} (attempt ${n} of ${maxSendFailures()}): ${reason.slice(0, 100)}`);\n fx.journal(contactId, \"send_failed\", `${label}: ${reason.slice(0, 80)}`);\n if (dead) await announceDeadLetter(contactId, n, label, reason, fx);\n return dead;\n}\n\nexport const DELIVERY_FAILED_STATUSES = new Set([\"undelivered\", \"failed\", \"rejected\", \"bounced\", \"error\"]);\nexport const isDeliveryFailure = (st: unknown): boolean =>\n DELIVERY_FAILED_STATUSES.has(String(st ?? \"\").toLowerCase());\n\n/**\n * A delivery status read back on a LATER pass. GHL returning 2xx to our POST means \"queued\", not\n * \"delivered\" — 7.3% of live outbound SMS in this account are `undelivered` and every one of them\n * was being counted as a success.\n *\n * Returns null when there was nothing to reconcile. `stop` is true only for a real delivery failure,\n * which feeds the same counter as a send failure; the caller skips the rest of the pass so the\n * backoff applies before anything else is attempted.\n *\n * IDEMPOTENT: lastMessageId is cleared either way, so a given message is reconciled at most once and\n * a repeated pass cannot count the same failure twice.\n */\nexport async function onDeliveryStatus(\n contactId: string, s: any, status: string | null | undefined, fx: Effects,\n): Promise<{ s: any; stop: boolean } | null> {\n if (!status) return null;\n const st = String(status).toLowerCase();\n if (!isDeliveryFailure(st)) {\n const next = { ...s, lastDeliveryStatus: st, lastMessageId: null };\n fx.state[contactId] = next;\n // Visibly unknown, not quietly fine. Journalled so the count is on the dashboard rather than\n // being something only a person reading the blob would ever discover.\n if (st === \"unknown\") fx.journal(contactId, \"delivery_unknown\", \"delivery status could not be read for the last message\");\n return { s: next, stop: false };\n }\n const { next, n, dead } = nextFailureState(s, new Date().toISOString(), `delivery reported ${st}`);\n next.lastDeliveryStatus = st;\n fx.state[contactId] = next;\n await fx.save(fx.state).catch(() => {});\n fx.log(`${contactId}: last message came back ${st} (attempt ${n} of ${maxSendFailures()})`);\n fx.journal(contactId, \"delivery_failed\", `${st} (attempt ${n} of ${maxSendFailures()})`);\n if (dead) await announceDeadLetter(contactId, n, `the last message (${st})`, `delivery reported ${st}`, fx);\n return { s: next, stop: true };\n}\n\n/** What a successful send leaves on state: the receipt to reconcile against, and a RESET COUNTER.\n * The reset matters because applyDecision spreads `...s` — a stale count left standing would\n * dead-letter a healthy contact on an unrelated blip weeks later. */\nexport function sendReceipt(resp: any, channel: \"sms\" | \"email\"): FailureFields {\n const id = channel === \"email\"\n ? (resp?.emailMessageId ?? resp?.messageId ?? null)\n : (resp?.messageId ?? resp?.messageIds?.[0] ?? null);\n return {\n sendFailures: 0, lastFailureAt: null, lastFailureReason: null,\n lastMessageId: id != null ? String(id) : null,\n lastMessageChannel: channel,\n lastDeliveryStatus: null,\n };\n}\n\n// ---- opt-out words --------------------------------------------------------------------------------\n\n/**\n * TWO RULES, BOTH DELIBERATELY NARROW: a WHOLE BODY that is nothing but an opt-out word, and a short\n * list of phrases that cannot mean anything else. Everything else is left to a human via pause_reply.\n *\n * [was: /^\\s*(unsubscribe|stop|remove|opt[\\s-]?out)\\b/i — anchored at the start of the RAW body. Email\n * is the channel every footer makes the promise on (\"Reply UNSUBSCRIBE\"), and it is the channel that\n * rule could not read: an email reply arrives as `
UNSUBSCRIBE
`, as `
unsubscribe\n *
`, as `> unsubscribe`, as `\"STOP\"`, or under an `On 14 Aug, Kim wrote:` line — none of which\n * START with the word. It also missed every natural phrasing (\"please unsubscribe me\", \"take me off\n * this list\", \"no more texts please\") while MATCHING five sentences that mean the opposite (\"Remove\n * the 3pm and put us at 4\", \"Stop, I already booked!\", \"Opt out of the Tuesday session only\").\n * A prefix rule is not a narrow rule; it is a rule that reads one word and guesses the rest.]\n *\n * WHY NOT \"cancel\", still. Removed 14 Aug and kept out: for a business whose funnel is booked calls,\n * \"cancel my Pup Talk\" is a booking change from a hot lead. One live inbound in the 669 real bodies\n * checked reads \"My apologies but could you cancel my subscription?\" — which in an account that sells\n * training packages could as easily be the package as the texts. It is not silently dropped: an\n * inbound reply still pauses the sequence and puts a task in front of a person. A wrong opt-out is\n * irreversible in both directions at once — the lead is hard-exited AND a permanent email block is\n * written that silences Kim's own confirmations to them.\n *\n * TESTED AGAINST REAL DATA, not invented data: all 2,889 message bodies in the 99 live conversations\n * (669 of them inbound with a body). Matches exactly the 5 genuine opt-outs the old rule found, and\n * nothing else — including zero matches on the 2,220 outbound bodies, which is the guard that matters\n * for the SMS-reaction shape (`Loved \"…Reply STOP to stop these texts.\"` is an INBOUND message that\n * quotes our own footer back at us). Every phrase below is first-person on purpose: our own footers\n * say \"take YOU off these emails\" and \"Reply STOP\", so no footer can ever match itself.\n */\nconst OPT_OUT_TARGET =\n \"(?:e ?mails?|texts?|texting|messages?|msgs?|sms|mail(?:ing|ings)?|lists?|marketing|communications?|newsletters?|notifications?|spam)\";\n\n/** Body -> comparable core: HTML stripped, quoted-reply and signature chrome dropped, punctuation and\n * emoji reduced to spaces, politeness trimmed off both ends. Exported because it is the half of this\n * rule most likely to be wrong on a shape nobody has seen yet, and a test can only pin what it can see. */\nexport function optOutCore(body: unknown): string {\n let s = String(body ?? \"\");\n if (!s.trim()) return \"\";\n // Entities are decoded BEFORE the tags are stripped as well as after: a double-encoded body\n // (`<p>unsubscribe</p>`, which is what a form-posted reply can arrive as) would\n // otherwise survive tag-stripping as the literal text \"p unsubscribe p\" and match nothing.\n const entities = (x: string) => x.replace(/ /gi, \" \").replace(/"|"/gi, '\"')\n .replace(/'|'/gi, \"'\").replace(/</gi, \"<\").replace(/>/gi, \">\").replace(/&/gi, \"&\");\n s = entities(s);\n s = s.replace(/<(script|style)[\\s\\S]*?<\\/\\1>/gi, \" \");\n s = s.replace(//gi, \"\\n\").replace(/<\\/(p|div|blockquote|tr|li|h[1-6])\\s*>/gi, \"\\n\");\n s = s.replace(/<[^>]*>/g, \" \");\n s = entities(s);\n const kept: string[] = [];\n for (const raw of s.split(/\\r?\\n/)) {\n const line = raw.trim();\n if (/^>+/.test(line)) continue; // quoted line\n if (/^on\\b.{0,120}\\bwrote:?$/i.test(line)) continue; // \"On 14 Aug, Kim wrote:\"\n if (/^(from|sent|to|subject|date|cc|reply-to):/i.test(line)) continue;\n if (/^[-_]{2,}\\s*(original|forwarded)\\b/i.test(line)) continue;\n if (/^sent from my\\b/i.test(line)) continue; // phone signature\n if (/^get outlook for\\b/i.test(line)) continue;\n kept.push(line);\n }\n // A body that is ENTIRELY quoted (\"> unsubscribe\") must not strip to nothing: de-quote instead.\n let text = kept.join(\" \").trim();\n if (!text) text = s.replace(/^[ \\t]*>+[ \\t]?/gm, \" \");\n let core = text.toLowerCase().replace(/[^a-z0-9]+/g, \" \").replace(/\\s+/g, \" \").trim();\n for (let i = 0; i < 2; i++) {\n core = core.replace(/^(?:please|pls|plz|kindly|hi|hello|hey|yes|ok|okay)\\s+/, \"\")\n .replace(/\\s+(?:please|pls|plz|thanks|thank you|thx|asap|now|immediately|ty)$/, \"\");\n }\n return core;\n}\n\n/** The whole body says this and nothing else. \"Stop, I already booked!\" is not in here, and cannot be. */\nexport const WHOLE_BODY_OPT_OUT = new Set([\n \"unsubscribe\", \"unsubscribed\", \"unsub\", \"unsubscribe me\", \"unsubscribe me from this list\",\n \"stop\", \"stop all\", \"stopall\", \"stop it\", \"stop messages\", \"stop texts\", \"stop emails\",\n \"remove\", \"remove me\", \"removed\", \"delete me\", \"take me off\", \"take me off the list\",\n \"opt out\", \"optout\", \"opt me out\", \"opted out\",\n]);\n\n/** Phrases that cannot be a booking change. Each one names the PERSON as the thing being removed and\n * the CHANNEL they are being removed from — \"remove me from this list\", never \"remove the 3pm\". */\nexport const OPT_OUT_PHRASES: RegExp[] = [\n /\\bunsubscribe me\\b/,\n new RegExp(`\\\\bunsubscribe (?:me )?from (?:this|these|your|the|all|future|any)[a-z ]{0,20}?${OPT_OUT_TARGET}\\\\b`),\n new RegExp(`\\\\b(?:remove|delete|take) me (?:from|off) (?:this|these|your|the|all|any|ur)?[a-z ]{0,14}?${OPT_OUT_TARGET}\\\\b`),\n new RegExp(`\\\\bno more ${OPT_OUT_TARGET}\\\\b`),\n /\\bstop (?:texting|emailing|e mailing|messaging|contacting|calling|mailing) me\\b/,\n new RegExp(`\\\\bstop sending me[a-z ]{0,14}?${OPT_OUT_TARGET}\\\\b`),\n /\\b(?:do not|dont|do nt|never) (?:text|email|e mail|message|contact|call) me\\b/,\n new RegExp(`\\\\bopt (?:me )?out of (?:this|these|your|the|all|future|any)[a-z ]{0,14}?${OPT_OUT_TARGET}\\\\b`),\n];\n\nexport function isOptOutBody(body: unknown): boolean {\n const core = optOutCore(body);\n if (!core) return false;\n if (WHOLE_BODY_OPT_OUT.has(core)) return true;\n return OPT_OUT_PHRASES.some((re) => re.test(core));\n}\n\n/**\n * WHICH CHANNEL DID THEY ACTUALLY ASK ABOUT? (v1.13, 16 Aug 2026.)\n *\n * Kim's question, verbatim: \"does a stop word mean text and email only, or does going quiet in a\n * Facebook Messenger conversation also shut someone out permanently\". The first half has a real\n * answer and this is it. \"stop emailing me\" and \"STOP\" are not the same request, and today the\n * engine cannot tell them apart: both hard-exit the contact from every channel and both write a\n * permanent Email block. So somebody who asked only for fewer emails is silently lost as a lead.\n *\n * THIS CLASSIFIES. IT DOES NOT YET NARROW ANYTHING. Nothing downstream acts on the answer except a\n * journal row and a task in front of a person — deliberately, because narrowing an opt-out trades a\n * compliance risk for a marketing gain in KIM'S business, and that is her call and not this file's.\n * What it buys today is the evidence to make that call: how often anyone on this account actually\n * names one channel, measured rather than guessed.\n *\n * IT FAILS TO \"all\", ALWAYS. Every uncertain case — no channel named, both named, a blanket word\n * present, an unrecognised shape — returns \"all\", which is exactly today's behaviour. The only way\n * to get a narrow answer is for the body to name one channel family and NOTHING that could mean\n * everything. Being wrong in the \"all\" direction costs a lead; being wrong the other way keeps\n * messaging somebody who asked us to stop, which is the one this account cannot afford.\n */\nconst EMAIL_WORDS = /\\b(?:e ?mails?|e ?mailing|mail|mailings?|newsletters?|inbox)\\b/;\nconst SMS_WORDS = /\\b(?:texts?|texting|sms|msgs?)\\b/;\n// Anything that could mean \"everything\". `messages` is here on purpose: it is the word a person\n// reaches for when they mean all of it, and it is the word our own SMS footer uses.\nconst BLANKET_WORDS =\n /\\b(?:all|everything|anything|any|messages?|messaging|communications?|marketing|notifications?|spam|lists?|contact|contacting|call|calls|calling)\\b/;\n\nexport type OptOutScope = \"all\" | \"email\" | \"sms\";\n\nexport function optOutScope(body: unknown): OptOutScope {\n const core = optOutCore(body);\n if (!core) return \"all\";\n if (BLANKET_WORDS.test(core)) return \"all\";\n const email = EMAIL_WORDS.test(core);\n const sms = SMS_WORDS.test(core);\n if (email && !sms) return \"email\";\n if (sms && !email) return \"sms\";\n return \"all\";\n}\n\n/** GHL has returned message pages under three shapes across versions; accept all, invent none. */\nfunction pickMessages(r: any): any[] {\n const m = r?.messages?.messages ?? r?.messages ?? r?.message ?? [];\n return Array.isArray(m) ? m : [];\n}\n\nexport type ReplyStatus = {\n hasUnansweredInboundReply: boolean;\n conversationCheckFailed: boolean;\n lastOutboundAt: number | null;\n optOutRequested?: boolean;\n optOutScope?: OptOutScope; // v1.13 — which channel they named, if any. See optOutScope().\n deliveryStatus?: string | null;\n};\n\n/**\n * The one extra read, hung off the conversation getReplyStatus already fetched — the R27 trick, so\n * the collision guard and the opt-out check and the delivery check share one search call rather than\n * three. The message-body read is a second call, but only when there is actually something to read:\n * an inbound message to inspect, or one of our own sends old enough to have a settled status.\n *\n * FAILS TO SILENCE, NEVER TO \"SEND ANYWAY\". A failed read returns optOutRequested:false, so the\n * caller keeps today's behaviour (pause_reply on an inbound), and deliveryStatus:\"unknown\", which is\n * recorded as unknown rather than as success.\n */\nexport async function convoExtras(\n convo: any,\n st: (FailureFields & { lastSentAt?: string | null }) | undefined | null,\n fetchJson: (url: string, ver: string, init?: any) => Promise,\n base: string,\n nowMs: number,\n): Promise<{ optOutRequested: boolean; optOutScope: OptOutScope; deliveryStatus: string | null }> {\n const res = { optOutRequested: false, optOutScope: \"all\" as OptOutScope, deliveryStatus: null as string | null };\n const convoId = convo?.id ?? convo?.conversationId ?? null;\n const dir = convo?.lastMessageDirection ?? convo?.direction ?? null;\n const wantOptOut = dir === \"inbound\" && !!convoId;\n const msgId = st?.lastMessageId ?? null;\n const sentAt = st?.lastSentAt ? Date.parse(st.lastSentAt) : NaN;\n const wantDelivery = !!msgId && (!Number.isFinite(sentAt) || nowMs - sentAt >= RECONCILE_MIN_AGE_MS);\n if (!wantOptOut && !wantDelivery) return res;\n\n // One page, shared. An SMS reconciliation and an opt-out check on the same thread are one call.\n let page: any[] | null = null;\n let pageTried = false;\n const loadPage = async (): Promise => {\n if (pageTried) return page ?? [];\n pageTried = true;\n if (!convoId) return [];\n try { page = pickMessages(await fetchJson(`${base}/conversations/${convoId}/messages?limit=20`, \"2021-04-15\")); }\n catch { page = null; }\n return page ?? [];\n };\n\n if (wantDelivery) {\n if (st?.lastMessageChannel === \"email\") {\n // Email status is not on the conversation endpoint at all; it has its own.\n try {\n const r = await fetchJson(`${base}/conversations/messages/email/${msgId}`, \"2021-04-15\");\n const v = r?.emailMessage?.status ?? r?.status ?? null;\n res.deliveryStatus = v ? String(v).toLowerCase() : \"unknown\";\n } catch { res.deliveryStatus = \"unknown\"; }\n } else {\n const mine = (await loadPage()).find((m) => m?.id === msgId);\n const v = mine?.status ?? null;\n res.deliveryStatus = v ? String(v).toLowerCase() : \"unknown\";\n }\n }\n\n if (wantOptOut) {\n const msgs = await loadPage();\n if (!pageTried || page === null) {\n res.optOutRequested = false; // unreadable — the caller falls back to pause_reply\n } else {\n // AN UNKNOWN DIRECTION IS NOT THE CUSTOMER SPEAKING.\n // [was: String(m?.direction ?? \"inbound\") — an absent direction defaulted to inbound, i.e. to\n // \"the customer said this\", which is the one direction this file's own discipline forbids\n // defaulting to (see the header on convoExtras: FAILS TO SILENCE, NEVER TO \"SEND ANYWAY\").\n // 46 messages in the 99 live conversations sampled on 14 Aug carry direction:null; every one\n // is TYPE_EMAIL and every one is plainly ours (\"Congratulations on Your Dog's Bootcamp\n // Graduation\", \"We look forward to speaking with you tomorrow\"). Our own email footer reads\n // \"Reply UNSUBSCRIBE and we'll take you off these emails\" — so the default was pointing the\n // opt-out scanner at our own copy. Unreadable direction now means the message is not scanned,\n // the caller still sees the inbound reply, and the contact is paused for a human instead.]\n const inbound = msgs.find((m) => String(m?.direction ?? \"\").toLowerCase() === \"inbound\") ?? null;\n const inboundBody = inbound ? (inbound.body ?? inbound.message ?? \"\") : \"\";\n res.optOutRequested = !!inbound && isOptOutBody(inboundBody);\n // Classified from the SAME body that triggered the opt-out, never from a later one.\n if (res.optOutRequested) res.optOutScope = optOutScope(inboundBody);\n }\n }\n return res;\n}\n\n/**\n * Honour an opt-out in the client's live CRM by setting dndSettings.Email.status = \"permanent\" —\n * the exact field consent.ts:29 already reads, so the block is enforced everywhere for free with no\n * change to consent.ts. Nothing in this codebase has ever WRITTEN that field (zero `Email:\n * permanent` across 1,200 live contacts), which is why \"Reply UNSUBSCRIBE\" in every email footer\n * has been a promise the system could not keep.\n *\n * This is a write to a real customer record, so: TEST_MODE never writes, and it is idempotent twice\n * over — it is skipped entirely when Email is already blocking, and the PUT sets a fixed value\n * rather than toggling one. SMS is deliberately not written: GHL/Twilio already honour STOP natively\n * on the SMS channel and set permanent themselves.\n */\nexport async function honourOptOut(\n contactId: string,\n f: { optOutRequested?: boolean; channelBlocked?: { email: boolean; sms: boolean } },\n testMode: boolean,\n fetchJson: (url: string, ver: string, init?: any) => Promise,\n base: string,\n fx?: Effects,\n): Promise {\n const say = (m: string, failed = false) => {\n fx?.log(`${contactId}: ${m}`);\n if (failed) fx?.journal(contactId, \"optout_write_failed\", m);\n return m;\n };\n if (!f.optOutRequested) return null;\n if (testMode) return say(\"opt-out detected — practice mode, no DND written to GHL\");\n if (f.channelBlocked?.email) return say(\"opt-out detected — Email DND already set, nothing written\");\n try {\n await fetchJson(`${base}/contacts/${contactId}`, \"2021-07-28\", {\n method: \"PUT\",\n body: JSON.stringify({ dndSettings: { Email: { status: \"permanent\", message: DND_WRITE_MESSAGE } } }),\n });\n return say(\"opt-out honoured — Email DND set to permanent in GHL\");\n } catch (e) {\n // The hard exit stands either way: this engine stops messaging them regardless of whether GHL\n // took the write. Loud, because everything ELSE that reads that field is now out of step.\n return say(`OPT-OUT DND WRITE FAILED (${String(e).slice(0, 80)}) — hard exit stands, GHL NOT updated`, true);\n }\n}\n\n/**\n * THEY NAMED ONE CHANNEL — record it, and put a person on it. (v1.13, 16 Aug 2026.)\n *\n * The hard exit above is deliberately unchanged and still blanket: somebody who typed anything from\n * the opt-out list comes out of everything. Narrowing that trades a compliance risk for a marketing\n * gain in Kim's business, and that is her decision to make, not this engine's.\n *\n * What this closes is that today the difference is INVISIBLE. \"STOP\" and \"stop emailing me\" produce\n * byte-identical outcomes and byte-identical journal rows, so nobody can even ask how often it\n * happens. After this there is a row per occurrence — which is the evidence that decision needs —\n * and a task, so a lead who only wanted fewer emails is looked at by a human rather than quietly\n * written off. The task is best-effort: a failed task never holds up an exit that has already been\n * decided, and in practice mode no task is created at all.\n *\n * It lives here rather than inline in cron() for main.ts's character budget, which is the same\n * reason the rest of this file exists.\n */\nexport async function noteScopedOptOut(\n contactId: string,\n f: { optOutScope?: OptOutScope; contact?: { firstName?: string | null } },\n testMode: boolean,\n fx: Effects | undefined,\n createTask: ((contactId: string, title: string, body: string) => Promise) | null,\n): Promise<\"all\" | OptOutScope> {\n const scope = f.optOutScope ?? \"all\";\n if (scope === \"all\") return \"all\";\n const named = scope === \"email\" ? \"emails\" : \"texts\";\n fx?.journal(contactId, \"optout_scope\", `asked us to stop ${named} — exited from everything, task raised`);\n if (testMode || !createTask) return scope;\n try {\n await createTask(\n contactId,\n `${f.contact?.firstName || \"A contact\"} asked to stop ${named}, not everything`,\n `They replied asking us to stop ${named}. The follow-up has taken them out of everything, which is ` +\n `the safe reading but may be more than they asked for. Worth a look before this lead is written off.`,\n );\n } catch { /* the exit stands either way; a task is not a gate */ }\n return scope;\n}\n\n// ---- summary counts -------------------------------------------------------------------------------\n\n/** The counts buildSummary never had: send_failed was journalled and then counted by nothing, so a\n * permanently failing contact showed up nowhere at all. */\nexport function failureCounts(\n journal: { event: string; detail: string }[],\n byStatus: Record,\n): { sendFailures: number; deadLettered: number; unreachable: number; deliveryFailed: number; deliveryUnknown: number } {\n let sendFailures = 0, deadLettered = 0, deliveryFailed = 0, deliveryUnknown = 0;\n // STANDING COUNT, from state, not a running total from the journal: a contact refused at\n // enrolment now gets a done_unreachable state entry (that is what stops the refusal repeating),\n // so counting the enroll_refused rows here as well would count every one of them twice.\n const unreachable = byStatus?.done_unreachable ?? 0;\n for (const r of journal ?? []) {\n if (r.event === \"send_failed\") sendFailures++;\n else if (r.event === \"dead_letter\") deadLettered++;\n else if (r.event === \"delivery_failed\") deliveryFailed++;\n else if (r.event === \"delivery_unknown\") deliveryUnknown++;\n }\n return { sendFailures, deadLettered, unreachable, deliveryFailed, deliveryUnknown };\n}\n\n\n=====FILE engine/registry-diff.ts =====\n// WHAT CHANGED IN A LIST SOMEBODY ELSE CONTROLS. v1.0, 5 August 2026.\n//\n// The watchdog watches two registries in Kim's CRM that nobody on this project owns: her 165\n// automations, and the eight knowledge bases Chloe answers customers from. Both can be edited by\n// Kim, by Kristian, or by an integration nobody remembers installing, and until v1.6 the knowledge\n// bases were not watched at all. The consolidated one was edited at 02:38 on 5 August and nothing\n// noticed.\n//\n// This is the comparison, on its own, so it can be tested. It lived inline in the watchdog before,\n// where it could only ever be checked by waiting for somebody to change something — which means a\n// check nobody has ever seen go off. Same rule as everywhere else in this project: a check that\n// cannot be shown to fail is not a check.\n//\n// It deliberately knows nothing about workflows or knowledge bases. It takes two maps of\n// id -> description and says what moved.\n\nexport type Registry = Record;\n\nexport type RegistryKeyDiff = {\n missing: string[];\n unexpected: string[];\n duplicates: string[];\n exact: boolean;\n changed: boolean;\n};\n\n/** Compare an approved key set with the keys a registry actually exposes. This is deliberately\n * separate from `registryDiff`: the watchdog compares id->description snapshots over time, while\n * nurture safety asks a stricter question — is this exactly the promised set, with no substitution\n * and no duplicate definition? Order never matters; duplicates always do. */\nexport function registryKeyDiff(expected: readonly string[], actual: readonly string[]): RegistryKeyDiff {\n const clean = (xs: readonly string[]) => xs.map((x) => String(x).trim()).filter(Boolean);\n const a = clean(expected);\n const b = clean(actual);\n const aSet = new Set(a);\n const bSet = new Set(b);\n const duplicates = [...new Set(b.filter((key, i) => b.indexOf(key) !== i))].sort();\n const missing = [...aSet].filter((key) => !bSet.has(key)).sort();\n const unexpected = [...bSet].filter((key) => !aSet.has(key)).sort();\n const exact = missing.length === 0 && unexpected.length === 0 && duplicates.length === 0 &&\n aSet.size === bSet.size;\n return { missing, unexpected, duplicates, exact, changed: !exact };\n}\n\nexport type RegistryChange = {\n added: string[];\n removed: string[];\n edited: string[]; // \"old -> new\", so a reader can see what moved without opening anything\n changed: boolean;\n};\n\nexport function registryDiff(prev: Registry | null | undefined, now: Registry | null | undefined): RegistryChange {\n const a = prev && typeof prev === \"object\" ? prev : {};\n const b = now && typeof now === \"object\" ? now : {};\n const prevIds = Object.keys(a);\n const nowIds = Object.keys(b);\n const added = nowIds.filter((i) => !(i in a)).map((i) => b[i]);\n const removed = prevIds.filter((i) => !(i in b)).map((i) => a[i]);\n const edited = nowIds.filter((i) => i in a && a[i] !== b[i]).map((i) => `${a[i]} -> ${b[i]}`);\n return { added, removed, edited, changed: added.length + removed.length + edited.length > 0 };\n}\n\n/**\n * Is this an empty response we should DISTRUST rather than act on?\n *\n * A malformed-but-200 reply that returns an empty list must never overwrite a good baseline, or\n * the next pass fires \"everything was removed\" and the one after that fires \"everything was\n * added\". The watchdog learned this on the workflow registry; the knowledge-base watch inherits it\n * rather than rediscovering it.\n */\nexport function looksLikeAGlitch(nowCount: number, prevCount: number | null | undefined): boolean {\n return nowCount === 0 && (prevCount ?? 0) > 0;\n}\n\n/** The sentence, generated from the change, never written alongside it. */\nexport function registrySentence(c: RegistryChange, what: string): string {\n if (!c.changed) return `Nothing has moved in ${what} since the last look.`;\n const bits: string[] = [];\n if (c.edited.length) bits.push(`Edited: ${c.edited.slice(0, 3).join(\"; \")}.`);\n if (c.added.length) bits.push(`Added: ${c.added.slice(0, 3).join(\"; \")}.`);\n if (c.removed.length) bits.push(`Removed: ${c.removed.slice(0, 3).join(\"; \")}.`);\n const more = c.added.length + c.removed.length + c.edited.length - Math.min(3, c.edited.length) - Math.min(3, c.added.length) - Math.min(3, c.removed.length);\n if (more > 0) bits.push(`${more} more not listed here.`);\n return bits.join(\" \");\n}\n\n\n=====FILE engine/render.ts =====\n// MESSAGE RENDERING. Extracted from main.ts on 4 Aug 2026.\n//\n// WHY IT LIVES HERE: main.ts sits against a hard 80,000-character ceiling on the platform, and\n// these are the most self-contained functions in the file. Pulling them out also means the escape\n// and merge-field rules can be tested directly rather than only through a full engine run, which\n// matters because two of the fixes below came out of a security review, not a feature request.\n\n// Spec: dog name blank on ~70% of sampled contacts; fallback \"your puppy\" per the writing sheet's own\n// proposed default (§6 Q3). Messy-but-present values (multi-dog, junk like \"Money\") are used as-is —\n// that's an intake-form data-quality problem, not something to silently \"clean\" here.\nexport function resolveDogName(companyName: string | null | undefined): string {\n const v = (companyName ?? \"\").trim();\n return v.length > 0 ? v : \"your puppy\";\n}\n\n// Spec only discusses the blank-dog-name case explicitly. Added this small parallel safety net for a\n// blank first name (defensive, beyond spec's literal text) because \"Hi ,\" landing in a live message\n// would look obviously broken — same principle as the dog-name fallback, applied consistently.\nexport function resolveFirstName(firstName: string | null | undefined): string {\n const v = (firstName ?? \"\").trim();\n return v.length > 0 ? v : \"there\";\n}\n\nexport function applyMergeFields(template: string, firstName: string | null | undefined, companyName: string | null | undefined): string {\n // v1.8.1 — function form so $-patterns in names (\"Bo$$\") cannot corrupt the body.\n return template\n .replaceAll(\"{{FIRST_NAME}}\", () => resolveFirstName(firstName))\n .replaceAll(\"{{DOG_NAME}}\", () => resolveDogName(companyName));\n}\n\n// v1.8.1 — contact-typed fields and Kim's stories land in email HTML; escape BEFORE the\n// **bold** transform so markup we generate survives and markup anyone else typed does not.\nexport function escHtml(s: string): string {\n return s.replace(/[&<>\"']/g, (c) => ({ \"&\": \"&\", \"<\": \"<\", \">\": \">\", '\"': \""\", \"'\": \"'\" }[c] as string));\n}\n\nexport function mdBoldToHtml(text: string): string {\n return text.replace(/\\*\\*(.+?)\\*\\*/g, \"$1\");\n}\n\nexport function bodyToHtml(body: string, previewText?: string): string {\n const paragraphs = escHtml(body)\n .trim()\n .split(/\\n\\s*\\n/)\n .map((p) => `
${mdBoldToHtml(p.trim()).replace(/\\n/g, \"
\")}
`)\n .join(\"\\n\");\n // Hidden preheader technique so the approved \"preview text\" shows in an inbox list without being\n // visible in the opened email — standard, low-risk, one line.\n const preheader = previewText\n ? `
${escHtml(previewText)}
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A reader noticed that \"Fixed: this page used to state a number nobody measured\" (mine)\n // and \"Fixed: your website was charging half the deposit\" (hers, worth thousands) wore the same\n // label in the same colour, so my errors were hiding among her wins. `mine` is now its own kind\n // and its own word. Her words: \"Separate the two columns and I'll trust the page more, not less.\"\n kind: \"fixed\" | \"built\" | \"found\" | \"broke\" | \"recovered\" | \"changed\" | \"mine\";\n what: string; // one plain sentence, Kim's vocabulary\n evidence?: string; // how it was checked. Optional only for \"broke\" (the alarm IS the evidence)\n};\n\n// Seeded history. Everything below was verified on the date shown; the evidence column names\n// the check. Newest first is handled by the renderer, so this list stays chronological.\nexport const SEEDED: WorkEntry[] = [\n {\n at: \"2026-07-30\",\n kind: \"built\",\n what: \"The puppy follow-up system was built and switched into practice mode, where it does everything except actually send.\",\n evidence: \"It has been running on its own since, writing down every decision it makes. Its first practice run is still on file.\",\n },\n {\n at: \"2026-08-02\",\n kind: \"built\",\n what: \"Candace's welcome email was written and sent so she could start on the phones with the full picture.\",\n evidence: \"Sent 2 August; it is in the sent folder.\",\n },\n {\n at: \"2026-08-02\",\n kind: \"found\",\n what: \"Your website was charging a $250 Bootcamp deposit instead of $500. It was hidden inside the booking form's own settings, which is why nobody could find it.\",\n evidence: \"Fixed and published; the whole live site was then searched for '$250' and it appears nowhere.\",\n },\n {\n at: \"2026-08-02\",\n kind: \"found\",\n what: \"There are 17 Bootcamp bookings on record, from 19 December to 25 July, every one of them taken while the deposit was set to $250. What is not yet known is which of them actually paid one, and that means matching each booking against the payment records.\",\n evidence: \"Counted from your own booking records. An earlier version of this note asked you for a payment permission to finish the job; that was wrong and it is corrected here, because you had already granted it and it has been working since 1 August. Matching the bookings to the payments is work rather than a blocker, and it has not been done yet.\",\n },\n {\n at: \"2026-08-03\",\n kind: \"fixed\",\n what: \"29 people who had texted STOP were never marked do-not-contact in the CRM, so they could still have been messaged.\",\n evidence: \"All 29 marked, then all 29 read back one at a time through the CRM's own records on 4 August. 29 of 29 confirmed, none missed.\",\n },\n {\n at: \"2026-08-03\",\n kind: \"mine\",\n what: \"Three of the people who had texted STOP were on a call list I had already sent to your front desk. That was my mistake. The list was pulled and rebuilt the same day, but whether anyone had already called those three is not something I can see from here, and it is worth asking the desk.\",\n evidence: \"The rebuilt list has every STOP and every gate arrival removed, with a second tab naming exactly who came off it and why. The three names are in that tab, so the desk can be asked about those three specifically.\",\n },\n {\n at: \"2026-08-03\",\n kind: \"changed\",\n what: \"The puppy follow-up messages were updated with your notes: the toy advice now explains the why, and the Pup Talk asks came down from six to four.\",\n evidence: \"The PDF you signed off was generated straight from the live system, not from a draft.\",\n },\n {\n at: \"2026-08-04\",\n kind: \"built\",\n what: \"The slow track you asked for is built: weekly for a month, then every two weeks for six months, then monthly. No sales asks anywhere on it.\",\n evidence: \"29 messages, all written out in the PDF for your sign-off. Nothing sends until you say go.\",\n },\n {\n at: \"2026-08-04\",\n kind: \"mine\",\n what: \"The follow-up system was running slightly older wording than the version you approved. It now runs exactly what you read.\",\n evidence: \"Compared the live wording against the wording you approved, character by character; they now match.\",\n },\n {\n at: \"2026-08-04\",\n kind: \"fixed\",\n what: \"A security review found that text typed by a customer into their own name could end up treated as code inside an email we send, rather than as words. Nobody had done it, and it cannot happen now. Two other holes were found and closed in the same review, one of them in the key that protects the page you are reading.\",\n evidence: \"It came out of an adversarial review alongside two other security findings, and each of the three now has its own automatic check, and those checks are run before anything goes anywhere near your account. For this one that means names holding dollar signs, angle brackets, quotes and stray markup. The old page key was checked afterwards and is dead.\",\n },\n {\n at: \"2026-08-04\",\n kind: \"built\",\n // [was: \"...looks over the whole setup ON A TIMER and raises an alarm...\". Every word about\n // what it checks was verified and still stands. The two words about the timer were not, and\n // on 5 August the timer turned out never to have fired. Kim has read this line. It is\n // corrected here rather than deleted, and the 5 August entry above carries the current state.]\n what: \"A second, separate system now looks over the whole setup and raises an alarm if anything stops working, including if somebody else quietly changes one of your CRM automations.\",\n evidence: \"Run live and watched end to end. It takes a fingerprint of your CRM automations each time it looks, so a change to any one of them shows up as a change rather than as silence. What was NOT checked at the time was whether it starts itself on a schedule. It does not; see 5 August.\",\n },\n {\n at: \"2026-08-04\",\n kind: \"found\",\n what: \"Your CRM still has an old puppy follow-up automation switched on. If our new one went live alongside it, new inquiries would get two sets of messages from you on the same day.\",\n evidence: \"Read all 165 automations in your account. Switching ours on and that one off has to happen together, and it needs your say-so.\",\n },\n {\n at: \"2026-08-04\",\n kind: \"found\",\n what: \"Your CRM records where nearly every inquiry came from, but not in the column it shows you. The column you can see is blank for four out of five people; the record underneath places all of them.\",\n evidence: \"Checked across a full week of inquiries: the column you can see named about one in five of them, the record underneath named every single one. That is where the Facebook and Instagram numbers above come from, and they are recounted every time you open this page.\",\n },\n {\n at: \"2026-08-04\",\n kind: \"mine\",\n what: \"This page used to tell you the follow-up system checks in every 15 minutes. Nobody had ever measured that, and it was not true. It now times itself and reports the rhythm it actually keeps.\",\n evidence: \"The page was saying 'last checked 26 minutes ago' and 'it runs every 15 minutes' at the same time, which cannot both be right. It now measures the gaps between runs and reports what it sees.\",\n },\n {\n at: \"2026-08-01\",\n kind: \"mine\",\n what: \"I sent you a draft of the follow-up messages as though it were the finished thing, and you spent an evening reading the wrong version. That was mine, and the replacement was generated from the live system so it could not happen the same way twice.\",\n evidence: \"Every write-up you have had since is generated from the running system rather than typed, so what you read is what would send.\",\n },\n {\n at: \"2026-08-02\",\n kind: \"mine\",\n what: \"I gave you a missed-calls figure that was too high, because it was counting people arriving at the gate as well as people calling. You spotted it before I did.\",\n evidence: \"Recounted with gate arrivals excluded, and the same exclusion now runs on every list that comes out of here.\",\n },\n {\n at: \"2026-08-03\",\n kind: \"mine\",\n what: \"I told you a list had been deleted and then left the old one sitting in your Drive for a day. Two versions of the same list is exactly the confusion I was trying to save you from.\",\n evidence: \"The old one is in the trash and the folder was checked afterwards; only one version exists.\",\n },\n {\n at: \"2026-08-03\",\n kind: \"mine\",\n what: \"You asked me something at 8:20 that morning and my reply at 8:27 answered everything except that. Answered since.\",\n evidence: \"Both messages re-read against each other so the gap could be found rather than assumed.\",\n },\n {\n at: \"2026-08-04\",\n kind: \"found\",\n what: \"Once it was measured, the follow-up system turned out to be running about hourly and the watchdog slower still, rather than four times an hour as this page used to claim. Nothing is harmed by that, because the messages are scheduled by the day, but it was worth knowing rather than assuming.\",\n evidence: \"Both were watched without being touched, then run by hand to confirm the code itself was healthy. Both ran cleanly. Do not read the rhythm off this line: the health card above measures the gaps between actual runs and prints what it currently observes, which is the only figure either of us should trust.\",\n },\n {\n at: \"2026-08-04\",\n kind: \"mine\",\n what: \"The count of new customers on this page was reading low. It was looking at only the most recent slice of your records, which missed anyone who first got in touch a while ago and only became a customer this week.\",\n evidence: \"The whole Customer list is now read every time rather than the first slice of it, in about a second. For the last seven days that changed the figure from 2 to 5.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"found\",\n what: \"The second system that checks the first one was set to look once a day, not once an hour. It has been changed to hourly. Nothing was broken; it was just looking far less often than the things it watches can go wrong.\",\n evidence: \"Read off its own settings screen: it said once every 1 days, and its last run had been 13 hours earlier. The follow-up system runs on the hour, so a problem starting just after the checker looked could have sat unnoticed until the next day. It now runs hourly, which matches what it is checking. Everything it looks at was still being looked at throughout.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"mine\",\n what: \"This page told you the checker runs itself about every 95 minutes. That came from the times Amir had started it by hand, so it was a real measurement of the wrong thing. I then went further and wrote that its timer was not firing at all. That was wrong twice over: it was firing, and the only reason my new counter showed nothing was that the counter itself was broken.\",\n evidence: \"The two kinds of run are recorded separately now, and both were watched working before this was written: a scheduled run recorded as scheduled, a hand-started one as by hand. The page no longer guesses at causes either. It reports what it has and has not seen and leaves the diagnosing to a person, which is what I should have done before writing that sentence the first time.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"mine\",\n what: \"Two of our systems were describing the same pile of unmatched counter sales with different figures. One said 35 sales worth $23,463.99, the other said 40 worth $28,035.99.\",\n evidence: \"The payment records were counted again from scratch, a third time and by a different method: 40 is correct. The lower figure came from skipping some sales and from subtracting two things that were not the same kind of thing. Both systems now read the same single count, so they cannot disagree again.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"found\",\n what: \"On your missing call transcripts, a correction of ours. This page said earlier that day that transcription had never been switched on. That was wrong: a call from that morning was opened and its full written transcript was watched rendering. Transcription works, at least sometimes, so the real question is which calls are missing theirs.\",\n evidence: \"The wrong version was reasoned from the reading connection, which never carries transcripts, and that gap was mistaken for the transcripts not existing. The corrected question is on the list above: one example from Kim of a call that should have a transcript and does not is the fastest way to pin down the pattern.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"built\",\n what: \"The missing third step is built. Something now works out which of your inquiries is about a puppy, and it runs alongside everything else so you can see what it would do before it does anything.\",\n evidence: \"It has applied nothing and it cannot: the part that decides has no way to change anything in your account, which is checked automatically. Its first run over your most recent contacts is on the question list above, with its own numbers. A full pass over 1,200 of your records is written up separately for Amir to check line by line.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"mine\",\n what: \"My first attempt at spotting a puppy inquiry would have signed up three people who should not have been: a man asking to buy a puppy, a woman rehoming her older dogs, and a dog described as three years and four months old that got read as four months.\",\n evidence: \"Each of those three is now a rule, each rule has a test, and each test has a check that breaks the rule on purpose and demands the test notice. None of them reached anybody, because nothing has been switched on.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"found\",\n what: \"One of your knowledge bases was edited at around half past ten the night before, and nothing was keeping an eye on it. If that was you, everything is fine and this is just us noticing.\",\n evidence: \"The consolidated one, which is what Chloe answers customers from. Nothing on our side touched it. Until the following morning we were watching your 165 automations for changes but not the documents that decide what your business actually says, which was a gap.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"built\",\n what: \"Your knowledge bases are now watched the same way your automations are. If one of them changes, it gets written down with what moved and when, whoever did it.\",\n evidence: \"Running live. It cannot read the wording inside the documents, only that something changed and which one, so it will not police your writing. The part that spots a change is tested on its own, including the case that matters most: a document edited in place, where nothing is added and nothing is removed.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"mine\",\n what: \"The counter I built to prove the checker keeps its own time was itself broken, and it made a healthy system look dead. It recorded nothing for scheduled runs, so the page reported none had happened while they were happening every hour.\",\n evidence: \"Found by opening the running record rather than trusting my own counter: the scheduled runs were there, one line away from where I was looking. Both kinds of run have now been watched being recorded correctly, one of each, before this was written down.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"fixed\",\n what: \"The two contact records for Kristina were merged into one, exactly as you asked. The phone number that survived is the one she actually rang from, the accidental do-not-disturb is off, her Meet and Greet is untouched, and the typo number is gone.\",\n evidence: \"Her inbound call that morning proves which number is real, so that one was kept. The duplicate had also been dropped into the no-sale and tips nurtures, which would have messaged a person who has an appointment booked on Monday; those did not carry over, and one click puts them back if wanted.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"built\",\n what: \"The first two real puppy inquiries are marked and waiting: Walle's owner, whose Pup Talk was that afternoon, and Kristina, who was marked that morning. Nothing sends to either of them while practice mode is on, and the system deliberately stays quiet for anyone with a call still on the calendar.\",\n evidence: \"Both are visible in the count on this page, which reads your records live. The one switch that remains is the practice-mode switch, and that gets thrown deliberately, not quietly.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"changed\",\n what: \"Walle's owner came off the puppy track before it ever sent her anything, and that is the agreed rule working: she booked. Her Free Training Day is on the calendar for Friday morning, her Pup Talk moved to Thursday afternoon, and during those changes the puppy mark came off her record. One inquiry is marked and waiting now, Kristina.\",\n evidence: \"Read live from her record on the evening of 5 August: the Friday booking is on the calendar, the mark is off, and the count on this page reflects whatever is true when you open it. If she should get the puppy messages after her visit anyway, putting the mark back is one click.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"found\",\n what: \"The tag red flag turns out to be wired to a workflow that came with your system: anyone who gets that tag is switched to do-not-disturb. It was put on five people this week, and all five are on do-not-disturb right now, which means nothing will message them.\",\n evidence: \"Each of the five records was opened and read live on the evening of 5 August, and every one shows do-not-disturb on. They are listed by name in the tag report. Taking the tag off does not switch do-not-disturb back off on its own.\",\n },\n {\n at: \"2026-08-07\",\n kind: \"mine\",\n what: \"Two customers could have dropped off your deposit list without anything looking wrong. You have two boarding calendars because a customer can be on either one, and the list is both of them put together. If one calendar failed to answer — a bad connection is enough, and there was no retry — the shorter list was saved over the full one with a fresh timestamp. Anyone who only appears on the calendar that failed was not marked unknown. They were simply gone.\",\n evidence: \"Reproduced end to end before it was fixed: a run reading one of the two calendars dropped a real customer and was still accepted for saving. It now refuses to replace a saved list with one that saw fewer calendars, so the page goes visibly older instead of quietly shorter. A calendar you actually delete still saves normally, and the first run of all still saves even if a calendar is down, because a partial list with a warning on it beats no list.\",\n },\n {\n at: \"2026-08-07\",\n kind: \"mine\",\n what: \"Where two of your bookings sat on the same day, which one the deposit counted against was decided by the order the bookings happened to come back in. Nothing was ever double counted, but a row could move between 'Payment on file' and 'Worth a look' from one hour to the next with nothing changing on your account. The oldest payment now settles the oldest stay, every time.\",\n evidence: \"Found by shuffling the same customer's bookings and payments 841,000 times and comparing the answers. It also fixed a second case: two deposits paid weeks apart, where spending the newer one first left the later stay looking unpaid when it had been paid all along.\",\n },\n {\n at: \"2026-08-07\",\n kind: \"mine\",\n what: \"The deposit page said a missing deposit might have been paid by cash. Your money page lists four ways to pay and cash is not one of them, so that was sending you to look somewhere that does not exist. It names Venmo, Zelle and cheque now, which are the three your card system genuinely cannot see.\",\n evidence: \"Checked against your own money page, which lists Card, Venmo, Zelle and Cheque and nothing else.\",\n },\n {\n at: \"2026-08-08\",\n kind: \"mine\",\n what: \"Friday's report said 120 of your 149 new people had no source recorded and none came from Facebook. That was wrong, and it was wrong because it read the one box in your CRM that is usually empty instead of the ad-tracking record that sits on every one of them. The truth: 117 of the 149 came from Facebook and 10 more from Instagram, and most carry the exact ad that brought them in. A corrected report is owed and coming.\",\n evidence: \"Re-pulled twice on 9 August by two people working separately, from two different doors into your CRM, and the two answers matched to the digit: 117 Facebook, 10 Instagram, none without a tracking record.\",\n },\n {\n at: \"2026-08-08\",\n kind: \"built\",\n what: \"The Friday report went over: what the ads cost, what came in, and where the money side still cannot be answered from your CRM. One line in it was wrong and was corrected the same night, and that correction is the entry above.\",\n evidence: \"Sent on Upwork Friday 11:46 PM with the five page report attached at 12:03. Both are in the thread.\",\n },\n {\n at: \"2026-08-09\",\n kind: \"built\",\n what: \"Facebook finally lets this page read your ad spend. The permission that was missing since the connection was first built is granted, so the advertising card below now shows real dollars from Facebook's own records every time the page loads, instead of saying it is not allowed to look.\",\n evidence: \"Watched working today: the page read $671.72 of spend and 159 started conversations for the last 7 full days, straight from the ad platform, minutes after the permission went on.\",\n },\n {\n at: \"2026-08-09\",\n kind: \"changed\",\n what: \"Your Wednesday answers are in the copy. Message two now opens on the welcome instead of 'I got your message'. Nothing says 'pitch' anymore, it just says what a Pup Talk is. The 'I won't chase you' lines are gone and the 'call any time' lines stay. 'Getting on' reads 'going'. The July and August notes carry the water warning for hot days, and August mentions school going back.\",\n evidence: \"Each change is pinned by its own automated check, so the wording cannot quietly drift back. The two write-ups you have were regenerated from the changed copy today.\",\n },\n {\n at: \"2026-08-09\",\n kind: \"found\",\n what: \"You asked Thursday for two calendars, a Free Training Day pick up and a second Pup Talk calendar for Candace, both by Tuesday. Then Friday evening you and Kristian agreed nothing changes in calendars or workflows until his handover is checked and written down. Those two collide, so the calendars wait for your word rather than being built into a freeze you asked for.\",\n evidence: \"Both are in writing: your Thursday messages on Upwork, and the Friday emails where the freeze was agreed.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"built\",\n what: \"The deposit list keeps itself up to date on its own now. It checked itself at 21:49 that evening with nobody asking it to, and it will do that every hour.\",\n evidence: \"Watched, not assumed. It refreshed by itself at 20:49 and again at 21:49 on 6 August, and the page records which schedule did it so there is no guessing. If a refresh ever fails, the page says how long ago it last managed one and warns you before you act on a name that might be a day old.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"mine\",\n what: \"I had the deposit check charging $50 a stay. Your own money page says $50 per dog, and it was sitting in the handover pack the whole time. Jeffrey Musselwhite has three dogs in over Thanksgiving: that is $150, and one $50 payment would have marked the whole stay settled and taken him off your list.\",\n evidence: \"Fixed and checked against your live account at 20:31 on 6 August. His row now reads $150.00, three dogs at $50. It settles on one payment for the full amount, or on one $50 payment per dog, and on nothing else.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"mine\",\n what: \"The deposit page was telling you a missing deposit might have been paid in cash or over the phone. Your website takes Venmo, Zelle and cheques as well, and none of those reach the card system either. It now names all three, because knowing where else to look is the difference between a ten-second check and a phone call.\",\n evidence: \"Taken from your own money page: card is the only route that matches itself to a customer record automatically. Venmo, Zelle to your email address, and cheques by post all land somewhere this cannot see.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"built\",\n what: \"The holiday deposit check you asked for is on your page. It reads both boarding calendars for Thanksgiving week and 20 December to 2 January, puts one customer's dogs on one line, leaves out your regular weekly bookings and anything cancelled, and shows which stays have a card payment on file. Right now that is two stays, both worth a look.\",\n evidence: \"It ran against your live account at 15:42 on 6 August and the list came back in under three seconds. Jeffrey Musselwhite's three dogs on 25 November show as one stay, not three, and Enzo's standing Friday slot is left out even though it lands inside every holiday window. It will never say somebody has not paid: a deposit handed over in cash or taken on the phone does not reach the card system, so this is a shortlist to look at.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"found\",\n what: \"Your card payments do reach your CRM after all, in two different shapes, and one of them was invisible to me until that morning. Some land as a plain payment line; others land as a till payment matched to a card payment later. I had only been reading the first kind.\",\n evidence: \"Both shapes are sitting on the same customer's record right now with the same $35 on them and two different reference numbers. If somebody's only record had been the second kind, the deposit check would have shown them as having nothing on file. It reads both now, and where the same money appears twice it is counted once rather than doubled.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"mine\",\n what: \"Twice today I had the deposit check guessing which card payment was the deposit, and twice it was wrong in the direction that costs you money. The first version treated any payment between the booking and the stay as the deposit, so a customer's $355 training package marked their $50 as settled. The second only looked at the ten days around the booking, which then missed a real $50 paid eight days later.\",\n evidence: \"It has stopped guessing. A stay is only marked settled by a card payment for exactly $50. Everything else on the account near that stay is listed with its date and amount and left for you to judge, which is the two-second version of what you were doing by hand. A wrong 'worth a look' costs you a glance. A wrong 'settled' costs you fifty dollars and you never find out.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"built\",\n what: \"The deposit list now knows how long a stay actually is, by reading your pick-up calendars as well as your drop-off ones. Jeffrey's three dogs show as 25 to 28 November rather than a single day, and anybody who drops off before a holiday and stays through it now appears at all.\",\n evidence: \"A drop-off booking in your system is a ten minute slot, so on its own it cannot say how long a dog stays. Checked against your live calendars on 6 August: Ghost and Chewy drop off on the 25th and are collected on the 28th, and only the pick-up calendar says so. If a pick-up calendar does not answer, the page says so rather than quietly showing a shorter list.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"mine\",\n what: \"The first time the deposit check ran for real it was about to tell you your card payments had stopped working, on the strength of two customers with nothing on file. Two quiet customers is a normal week, not an outage. I had written the warning to fire whenever nobody at all had a payment, without asking how many people that was.\",\n evidence: \"Caught by watching the first live run at 15:41 on 6 August rather than by reading the code. It now needs at least five customers checked before it will suggest anything is wrong with the payment feed, and the second run at 15:42 gave you the plain list instead of the warning.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"mine\",\n what: \"I told you the customer chased after booking was the only one it had ever happened to. That was wrong, and I said it with more confidence than my checking deserved. Four people were chased after they had already booked, going back to April: Brianna Badger, Janiya Williams, Michelle Burkard and Thomas.\",\n evidence: \"The first answer came from looking at two people with upcoming bookings. The real one comes from every Free Training Day booking you have ever taken, 80 of them across 69 people, each checked against their own messages. Three of the four came to their session anyway. Michelle's first booking was cancelled after her chase and she rebooked five days later, which is an order of events rather than a proven cause.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"found\",\n what: \"Your missing call transcripts, with one thing I got ahead of myself on. No transcript exists on any call older than about three months, and since then almost everything with speech on it has been written down. I told you that was the date transcription got switched on. I cannot actually tell that from here.\",\n evidence: \"207 calls were opened one at a time, everything inside your hundred most recently active conversations, and each was asked directly for its transcript and its recording. Before 11 May: 45 calls, none transcribed, though 38 of them still play their audio. From 11 May: 162 calls, 127 transcribed. Of the 35 without, 31 were nobody answering and 2 failed to connect. In that sample one call was recorded and never written down, on 4 August at 11:09 in the morning. The honest part: the oldest transcript we can find is 87 days old, which is either the day it was switched on or the age at which transcripts get deleted. Those look identical from here. If they expire, you are losing a month of call history every month, so it matters. One query in a week settles it: if the oldest surviving transcript has moved forward, they expire. That check is now on the list.\",\n },\n {\n at: \"2026-08-06\",\n kind: \"built\",\n what: \"While practice mode is on, the parts that actually send a text or an email now refuse anyone except the single test record, and they refuse from a standing start rather than after being told who is safe.\",\n evidence: \"The refusal sits inside the sending functions themselves, so it holds even if something upstream enrolled the wrong person by mistake. It is switched on and running now. There is a test that proves it, and a second check that deletes the guard on purpose and demands that test go red.\",\n },\n {\n at: \"2026-08-05\",\n kind: \"fixed\",\n what: \"A customer who had already booked his Free Training Day got chased by an older funnel to book one, two texts, a voicemail and another text, because that funnel only counts bookings made through its own page and cannot see the calendar. He was taken out of it at half past six that evening.\",\n evidence: \"His record shows no active workflows since the removal, checked after a full page reload. At the time this was written I had checked the two other people with upcoming bookings and found them clean. That was too small a check to carry the sentence it was carrying, and the entry above from 6 August corrects it: four people have been chased after booking, not one. The follow-up system on this page had nothing to do with it: practice mode was on all day and it sent nothing, checked live the same evening.\",\n },\n // THE GO-LIVE. Written 14 Aug 2026, dated to the day it happened. The 5 August entry above,\n // which says nothing sends while practice mode is on, is left exactly as it was: it was true on\n // 5 August and a work log that edits its own past is not a work log. This is its successor.\n {\n at: \"2026-08-11\",\n kind: \"changed\",\n what: \"The puppy follow-up system came out of practice mode and went live on the evening of 11 August, with your written go-ahead that day, and it has been sending to real people ever since. Two people joined it that evening and both have since had the first two messages. The 5 August note saying nothing sends to anybody while practice mode is on was true on 5 August; this is where it stopped being true.\",\n evidence: \"Open your control panel and the banner across the top says the word LIVE where it used to say PRACTICE MODE. It reads that from the system's own record every time the page loads, so it is not a note somebody typed and forgot. Both of those two people joined at 5:25 in the afternoon on 11 August, Georgia time. To see the messages rather than take my word for it, open either of them in Conversations in your CRM: the texts are sitting in the thread with the date and time on each one.\",\n },\n {\n at: \"2026-08-14\",\n kind: \"mine\",\n what: \"For three days after it went live, this page kept telling you it had not been switched on. Four things on it said so: the question card asking when we should do the switch-on together, the line under the wording question saying it still does not send, the line under the domain question saying texting can still go live on its own, and the line at the very top saying three questions were holding up go-live. All four were written before 11 August and not one of them was rewritten when the day came. They are corrected now, and what actually happened is the 11 August entry.\",\n evidence: \"The system's own record has read live rather than practice since 11 August, and the last message to each of those two people went out on 12 August, so the page was disagreeing with the machine it was describing for three days in writing to you. The four sentences are named above rather than quietly swapped out, because you should be able to hold what you read earlier in the week against what this page says now. Nothing was sent or held back because of the wording; what it cost you was three days of not being able to trust the page.\",\n },\n {\n at: \"2026-08-14\",\n kind: \"mine\",\n what: \"Your control panel could tell you the follow-up system was not running when it was running perfectly. It used to expect a check four times an hour, so any gap past an hour turned the top of that page red and told you to call Amir. The system actually checks about once an hour, and the ordinary gap between checks runs a few minutes either side of that, so the red could appear for a minute or two and clear itself with nothing wrong.\",\n evidence: \"Measured from the system's own list of when it last checked itself, which your control panel already shows: over the most recent 39 gaps the longest was 64 minutes, and four of them ran past the point where the old warning would have fired, for about five minutes in total. It now waits for two checks to be missed before it says anything, and the sentence it prints says once an hour rather than the old wrong number.\",\n },\n // 14 AUGUST, SECOND PASS. Everything below was found by reading the live control panel line by\n // line and holding each sentence against the code that decides it. Four of them were instructions\n // to Kim that would not have worked, and those are the ones that matter: a wrong number on a page\n // is embarrassing, but an instruction that does nothing costs her an afternoon and her trust.\n {\n at: \"2026-08-14\",\n kind: \"mine\",\n what: \"The tile on your control panel that counts people the system could not reach told you to fix their details in your CRM. Doing that would have changed nothing. Once the system had given up on somebody, nothing you could do put them back on the follow-up: they were locked out for 60 days no matter what you fixed. The way back in now works, and the tile tells you the three steps in the order that works.\",\n evidence: \"The tile reads zero today, so nobody has been left stuck by this. It was found by reading the enrolment code rather than by waiting for it to bite: the check that decides who may join skipped anybody the system already had a record of, and that record is exactly what it writes when it gives up. Amir has since changed the engine so that fixing the record and re-tagging really does bring somebody back, and there is an automated check that breaks on purpose if that stops being true. The order matters and the tile now says so: put a phone number or an email address on the record first, then take the tag off, because doing it the other way round looks like nothing happened.\",\n },\n {\n at: \"2026-08-14\",\n kind: \"mine\",\n what: \"The same tile also told you it never resets. It does reset: the system clears somebody out 60 days after it stopped trying to reach them, and the count comes down then. It now says that instead.\",\n evidence: \"The 60 days is in the housekeeping step the system runs at the end of every check, and there is an automated check that fails if that step is ever removed. What the old sentence was reaching for is still true and still said: unlike the Problems today tile beside it, this one does not go back to zero at midnight.\",\n },\n {\n at: \"2026-08-14\",\n kind: \"mine\",\n what: \"The instruction on your control panel for taking one person off every track was wrong in two ways. It said switching on Do Not Disturb takes them off everything, permanently, within about an hour. Your CRM has three Do Not Disturb switches on a contact, not one: a main one, and separate ones for texts and for emails. Only the main one stops everything, and the other two stop just the thing they name, so switching off texts would have left the emails running. The hour was wrong too: the system does not look at somebody again until their next message is due, which can be up to a day.\",\n evidence: \"Your own contact records are the reason this was worth correcting rather than a hypothetical: several of them carry the texts-only switch turned on while the main switch is off, which is the exact combination the old sentence got wrong. Nobody was messaged in the gap, and nobody could have been, because the only moment the system would send to a person is the same moment it re-reads their switches, so this cost you nothing and was still not true. Both points are now spelled out on the page, including which switch is the one that stops everything.\",\n },\n {\n at: \"2026-08-14\",\n kind: \"mine\",\n what: \"Your list of the last things the system did had been taken over by one line repeating. 39 of the 40 rows were the same sentence, once an hour for two days: one person who already has a booking, being passed over again on every check. Everything else the system had done was pushed off the end of the page where you could not see it. Repeats are now folded into a single row that says how many times and over what period, and the page states the sum so you can check nothing was dropped.\",\n evidence: \"You can see this for yourself against what the page looked like on 13 August: the same table now shows the repeat once, with its count, and the note under it says how many rows and how many folded repeats add up to how many entries. Amir has separately stopped the system writing the same line over and over in the first place, so the list fills up with real history from here. The list also now shows times in Georgia time; before this it printed them four hours ahead, so a message sent at five in the afternoon read as nine at night.\",\n },\n {\n at: \"2026-08-14\",\n kind: \"changed\",\n what: \"The shouting is gone from your control panel. Every heading on it was being forced into capitals, and the banner said RUNNING NORMALLY, so you asked us to stop. Headings and labels are in ordinary sentence case now.\",\n evidence: \"It was one line of styling turning all of the headings into capitals rather than anything typed that way, which is why it was consistent and why fixing it fixed all of them at once. The two words spelled FAILED in the middle of a sentence were typed, and those are corrected separately.\",\n },\n {\n at: \"2026-08-14\",\n kind: \"fixed\",\n what: \"Your status page was one failed read away from telling you the follow-up was still in practice mode. It would only have shown while nobody was partway through the sequence, which is why it had not happened yet, and it was the same false sentence you were shown from 11 to 14 August arriving by a different route. The page can now say it does not know, and says that instead of guessing.\",\n evidence: \"It was found by reading the page's own logic rather than by it happening to you: the box that names practice or live was already careful, but the paragraph two lines under it was reading a different record and defaulting to practice when that record did not answer. Both now depend on the same check. There is an automated test that puts the page in exactly that state and demands it say it could not tell, and a second check that removes the fix on purpose and requires the first one to go red.\",\n },\n];\n\nexport function mergeLog(seeded: WorkEntry[], live: WorkEntry[] | null | undefined): WorkEntry[] {\n const all = [...seeded, ...(Array.isArray(live) ? live : [])];\n const seen = new Set();\n const out: WorkEntry[] = [];\n for (const e of all) {\n if (!e || typeof e.at !== \"string\" || typeof e.what !== \"string\" || !e.what.trim()) continue;\n // v1.1 (review #6): dedupe on the FULL sentence. A 60-character prefix collapsed two\n // different outages on the same day into one row, so the second incident never reached Kim.\n const key = `${e.at}|${e.kind}|${e.what}|${e.evidence ?? \"\"}`;\n if (seen.has(key)) continue;\n seen.add(key);\n out.push(e);\n }\n // newest first. Within one day the LATEST-added entry leads, so a broke/recovered pair on the\n // same date reads \"back to normal\" above \"broke\", which is the order a human wants to see.\n return out\n .map((e, i) => ({ e, i }))\n .sort((a, b) => (a.e.at === b.e.at ? b.i - a.i : (b.e.at > a.e.at ? 1 : -1)))\n .map((x) => x.e);\n}\n\nexport const KIND_LABEL: Record = {\n mine: \"My mistake\",\n fixed: \"Fixed\",\n built: \"Built\",\n found: \"Found\",\n broke: \"Broke\",\n recovered: \"Back to normal\",\n changed: \"Changed\",\n};\n","label",[209],"5124a7e0-2efc-42c2-8068-dc5528c65154","watch.ts","ff74119a-9822-11f1-b353-1607ee4eb77e",1230,["D",1787226707632],4,"// THE EARLY WARNING MONITOR. v1.0, 12 Aug 2026. Rebuilt 14 Aug 2026 from tests/watch.test.mjs.\n//\n// WHAT THIS IS FOR. On 19 February 2026 this account's CRM stopped recording payment amounts.\n// Bookings carried on arriving at full volume; the dollars written against them went to zero.\n// Nothing failed, so nothing errored, so nothing alerted, and every count on every page stayed\n// healthy. It ran for five months and cost a five-figure sum before a human happened to look.\n//\n// THE RULE THAT FOLLOWS FROM THAT (LESSONS #12): an absence raises no error, so something has to\n// watch the place where a thing used to be. Volume and value are watched TOGETHER, because either\n// one on its own reads as an ordinary business having an ordinary month.\n//\n// FIVE CHECKS, EACH MEASURED AGAINST THE SOURCE'S OWN HISTORY rather than against a number\n// somebody typed:\n// 1. silenceFindings a source that normally produces records has produced none for\n// longer than its own normal quiet spell.\n// 2. matchRatioFindings payments still arriving, the matched share collapsing against its\n// own recent baseline.\n// 3. revenueChannelFindings activity continuing while the money against it goes to zero. This\n// is the February shape, and it is the reason the file exists.\n// 4. bridgeFindings the Square link erroring now, or its journal no longer growing.\n// 5. backwardsFindings a figure that can only ever grow has gone backwards, which usually\n// means a source was swapped, truncated, or read from somewhere else.\n//\n// THREE DESIGN RULES THIS FILE IS BUILT AROUND, each of them paid for:\n//\n// A CHECK THAT INSPECTED ZERO ITEMS RAISES A FINDING ABOUT ITSELF (LESSONS #2). This project has\n// already shipped an audit that scanned zero files and reported all clear. On a monitor that is\n// worse than useless: \"nothing wrong\" and \"nothing looked at\" render identically on the page, and\n// the second one reads as reassurance. So every check returns the size of what it read, every\n// check that read nothing says so in an urgent finding, and blindSpots() is the backstop that\n// refuses to let a silent zero through.\n//\n// A BASELINE BELOW A MINIMUM POPULATION SAYS \"CANNOT JUDGE\" OUT LOUD (LESSONS #13). Replayed\n// against the real history as it stood on 15 March 2026 the revenue check fired and produced\n// \"47 bookings were recorded, which is the same as usual or more, and the money came to $50.00.\n// Over the 6 periods before it the usual figures were 2 bookings and $550.00.\" The arithmetic was\n// right and the sentence was nonsense, because the baseline was this account's first weeks in the\n// CRM. A sentence that reads as a glitch spends the credibility the real alarm will need, so a\n// thin baseline is declared unjudgeable rather than either accusing or passing.\n//\n// EVERY SENTENCE IS GENERATED FROM THE VALUES IT DESCRIBES (engine/facts.ts, header). Nothing in\n// here types a figure alongside the number it is meant to describe. Change an input and the words\n// move with it, or the two can silently disagree, which is how every wrong claim in this project\n// got out.\n//\n// CLIENT COPY RULES, enforced mechanically by copyProblems() over the generated report: no dashes\n// used as punctuation, and never the name of a service this business does not offer.\n//\n// READ ONLY. Nothing in this file fetches, writes, deploys or schedules anything. It is handed\n// data by scripts/watch-run.mjs and hands back a report.\n\n// ---------------------------------------------------------------------------------------------\n// THE SHAPES\n// ---------------------------------------------------------------------------------------------\n\n/** urgent: look today. attention: look this week. note: the monitor talking about itself. */\nexport type Severity = \"urgent\" | \"attention\" | \"note\";\n\nexport type Finding = {\n check: string; // which check raised it, so the report can group them\n severity: Severity;\n sentence: string; // plain words, generated from `numbers`, safe to send\n numbers: Record; // the figures the sentence was built from\n checkFirst: string; // the first thing to open, in her words not mine\n};\n\nexport type CheckResult = {\n check: string;\n title: string; // how the check is named in the report\n inspected: number; // HOW MUCH IT READ. Zero is a finding, never a pass.\n inspectedLabel: string; // what those items are, for the sentence that reports it\n measured: Record; // the workings, kept so a queried figure can be traced\n findings: Finding[];\n};\n\nexport type WatchReport = {\n generatedAt: string;\n headline: string;\n inspected: number;\n checks: CheckResult[];\n findings: Finding[];\n};\n\nexport type Stream = { name: string; timestamps: unknown; whereToLook?: string };\nexport type RatioPoint = { label?: string; endMs?: number; total: number; matched: number };\nexport type RevenuePeriod = { label?: string; endMs?: number; activity: number; dollars: number };\nexport type Snapshot = { at?: string; counters?: Record };\n\nexport type WatchInput = {\n nowMs?: unknown;\n streams?: unknown;\n ratio?: { subject?: string; points?: unknown } | null;\n revenue?: { subject?: string; periods?: unknown } | null;\n journal?: unknown;\n snapshots?: unknown;\n counterLabels?: Record | null;\n};\n\nconst HOUR = 3_600_000;\n\n// ---------------------------------------------------------------------------------------------\n// THE CONSTANTS, and why each one is the number it is. Every one of these is a judgement about\n// how loud this thing should be, so each is named, exported and testable rather than buried at a\n// call site where nobody can find it to argue with it.\n// ---------------------------------------------------------------------------------------------\n\n/** Below this many records a source has no rhythm worth quoting, and saying so is the honest move. */\nexport const MIN_RECORDS_FOR_RHYTHM = 5;\n\n/**\n * Only the most recent gaps are measured. A source that changes pace has to be able to\n * re-baseline: the payment feed moved from weekly invoicing to daily card takings in June, and a\n * rhythm averaged over all of history would still be judging today against a habit it dropped.\n */\nexport const MAX_GAPS_CONSIDERED = 30;\n\n/**\n * THE QUIET SPELL, not the longest outage. Read against the MAXIMUM gap in history, one bad\n * fortnight silently raises the bar past which any future outage would be reported: the next one\n * has to beat a record before anybody hears about it. The 90th percentile says \"longer than\n * almost every quiet spell this source normally has\" and cannot be dragged by a single hole.\n */\nexport const QUIET_QUANTILE = 0.9;\nexport const QUIET_MULTIPLE = 1.5; // half again past its own worst ordinary silence\nexport const NORMAL_MULTIPLE = 3; // or three times its ordinary gap, whichever is longer\n\n/**\n * THE OVERNIGHT FLOOR. New contact records arrive about every 25 minutes during the day and stop\n * at night. Judged on gaps alone that source is \"silent for twenty times its normal gap\" at 3am\n * every single night, and a report that cries wolf every morning is a report nobody opens on the\n * morning it is right. 26 hours clears a night, a weekend morning and a public holiday opening.\n */\nexport const MIN_EXPECT_HOURS = 26;\n\n/** Twice past the point where it became out of character is today's problem, not this week's. */\nexport const URGENT_MULTIPLE = 2;\n\n/** A collapse is a third of the baseline share gone AND ten points of it in absolute terms. */\nexport const RATIO_RELATIVE_FALL = 0.33;\nexport const RATIO_ABSOLUTE_FALL = 0.1;\n/** Half the baseline share gone is not a wobble, it is a fault, and it is today's problem. */\nexport const RATIO_URGENT_RELATIVE_FALL = 0.5;\n/** A verdict on two payments is not a verdict. Below this the check says so instead. */\nexport const RATIO_MIN_LATEST = 5;\n\n/** Four fifths of the usual money gone. A half is a trading question; this is a plumbing one. */\nexport const REVENUE_DOLLAR_FALL = 0.8;\n/** ...while at least half the usual amount of work still arrived. Both halves, or it is a slow month. */\nexport const REVENUE_ACTIVITY_HELD = 0.5;\n/** LESSONS #13. A baseline of two records a period cannot carry an accusation. */\nexport const REVENUE_MIN_BASELINE_ACTIVITY = 5;\n/** Fewer periods than this and there is no \"usual\" to compare the latest one against. */\nexport const REVENUE_MIN_PERIODS = 4;\n\n/**\n * The bridge is judged on its RECENT rows only. This journal holds 265 failures from three bad\n * days in July that were found and fixed. A check that fires on any error ever recorded is red\n * forever, and a permanently red check is a switched off one.\n */\nexport const BRIDGE_RECENT_ROWS = 100;\nexport const BRIDGE_ERROR_SHARE_URGENT = 0.2;\n\n// ---------------------------------------------------------------------------------------------\n// SAYING THINGS. Every one of these turns a value into words. Nothing below ever types a figure\n// beside the number it describes, which is the whole of engine/facts.ts in one rule.\n// ---------------------------------------------------------------------------------------------\n\nconst MONTH_NAMES = [\"January\", \"February\", \"March\", \"April\", \"May\", \"June\",\n \"July\", \"August\", \"September\", \"October\", \"November\", \"December\"];\n\n/** A duration in words that fit its size: minutes for an hour, hours for a day, days beyond that. */\nexport function sayGap(hours: unknown): string {\n const h = Number(hours);\n if (!Number.isFinite(h)) return \"an unknown length of time\";\n if (h <= 1) return `${Math.round(h * 60)} minutes`;\n if (h < 48) return `${Math.round(h)} hours`;\n const days = Math.round(h / 24);\n if (days < 60) return `${days} days`;\n // Past two months \"97 days\" stops meaning anything to a reader, so the months are said too.\n // Both figures, never the months alone: the day count is the one that can be checked.\n const months = Math.round(days / 30.44);\n return `${days} days, which is about ${months} months`;\n}\n\n/** A date a person can read, in UTC so a replay of a past morning says the same thing every time. */\nexport function sayDate(ms: unknown): string {\n const t = Number(ms);\n if (!Number.isFinite(t)) return \"a date this could not read\";\n const d = new Date(t);\n if (Number.isNaN(d.getTime())) return \"a date this could not read\";\n return `${d.getUTCDate()} ${MONTH_NAMES[d.getUTCMonth()]} ${d.getUTCFullYear()}`;\n}\n\n/** Money, always to the cent and always with its thousands separators. */\nexport function money(n: unknown): string {\n const v = Number(n);\n if (!Number.isFinite(v)) return \"an amount this could not read\";\n const [whole, frac] = Math.abs(v).toFixed(2).split(\".\");\n return `${v < 0 ? \"minus \" : \"\"}$${whole.replace(/\\B(?=(\\d{3})+(?!\\d))/g, \",\")}.${frac}`;\n}\n\nconst WORDS = [\"no\", \"one\", \"two\", \"three\", \"four\", \"five\", \"six\", \"seven\", \"eight\", \"nine\", \"ten\"];\nconst countWord = (n: number) => WORDS[n] ?? String(n);\nconst capitalise = (s: string) => s.replace(/^./, (c) => c.toUpperCase());\nconst plural = (n: number, one: string, many: string) => (n === 1 ? one : many);\nconst commas = (n: number) => Number(n ?? 0).toLocaleString(\"en-US\");\nconst percent = (x: number) => `${Math.round(x * 100)}%`;\n\n/** The subject as a bare noun: \"your bookings\" is what she calls them, \"bookings\" is what counts them. */\nconst unitOf = (subject: string) => String(subject ?? \"records\").replace(/^(your|the)\\s+/i, \"\");\n\n// ---------------------------------------------------------------------------------------------\n// THE MEASUREMENT. A rhythm read off the source itself.\n//\n// Everything else in this file rests on this function, so it is worth saying what it deliberately\n// does NOT do. It does not take a threshold. It does not know what kind of source it is looking\n// at. It reads the gaps between the things that actually arrived and reports how long this source\n// normally goes quiet for. A monitor built on typed thresholds is a monitor that is wrong for\n// every source but the one somebody had in mind when they typed it.\n// ---------------------------------------------------------------------------------------------\n\nexport type Rhythm = {\n records: number; // how many readable timestamps went into this\n gapsUsed: number; // how many gaps the figures below were measured from\n normalGapH: number; // the median gap: what \"usually\" means for this source\n quietGapH: number; // its ordinary worst quiet spell, at the 90th percentile\n longestGapH: number; // the worst hole in the history it was given, reported and NOT used\n expectByH: number; // past this it is out of character for this source\n};\n\n/** Every readable timestamp in a list, as milliseconds, oldest first. Unreadable ones are dropped. */\nexport function readTimes(list: unknown): number[] {\n if (!Array.isArray(list)) return [];\n const out: number[] = [];\n for (const v of list) {\n // A number is already milliseconds; anything else has to survive Date.parse to count.\n const t = typeof v === \"number\" ? v : Date.parse(String(v ?? \"\"));\n if (Number.isFinite(t)) out.push(t as number);\n }\n // SORTED, ALWAYS. The live feed comes back newest first, fixtures come back oldest first, and a\n // jittered series is in neither order. Measuring gaps off an unsorted list produces negative\n // gaps and a median that means nothing.\n return out.sort((a, b) => a - b);\n}\n\n/**\n * The rhythm of a source, or null when there is not enough of it to have one.\n *\n * Null is a real answer here, not a failure: it is what makes \"there is not enough history to\n * judge this\" sayable out loud instead of being rounded to either an alarm or an all clear.\n */\nexport function rhythmOf(list: unknown): Rhythm | null {\n const times = readTimes(list);\n if (times.length < MIN_RECORDS_FOR_RHYTHM) return null;\n const allGaps: number[] = [];\n for (let i = 1; i < times.length; i++) allGaps.push((times[i] - times[i - 1]) / HOUR);\n if (!allGaps.length) return null;\n // RECENT HISTORY ONLY, so a source that changes pace re-baselines instead of being judged\n // forever against a habit it has dropped.\n const gaps = allGaps.slice(-MAX_GAPS_CONSIDERED);\n const normalGapH = quantile(gaps, 0.5) as number;\n const quietGapH = quantile(gaps, QUIET_QUANTILE) as number;\n // The longest gap is REPORTED so it can be looked at, and deliberately not used as the\n // yardstick. See QUIET_QUANTILE above for what happens when it is.\n const longestGapH = Math.max(...allGaps);\n const expectByH = Math.max(quietGapH * QUIET_MULTIPLE, normalGapH * NORMAL_MULTIPLE, MIN_EXPECT_HOURS);\n return { records: times.length, gapsUsed: gaps.length, normalGapH, quietGapH, longestGapH, expectByH };\n}\n\n/** The value at a quantile, interpolated. Null on an empty list, never a confident zero. */\nexport function quantile(values: number[], q: number): number | null {\n if (!Array.isArray(values) || !values.length) return null;\n const a = [...values].sort((x, y) => x - y);\n const pos = (a.length - 1) * q;\n const lo = Math.floor(pos);\n const hi = Math.ceil(pos);\n if (lo === hi) return a[lo];\n return a[lo] + (a[hi] - a[lo]) * (pos - lo);\n}\n\n/** urgent once it is twice past the point where it stopped being in character, attention before. */\nconst escalate = (ageH: number, expectByH: number): Severity =>\n (ageH >= expectByH * URGENT_MULTIPLE ? \"urgent\" : \"attention\");\n\n// ---------------------------------------------------------------------------------------------\n// A CHECK THAT READ NOTHING.\n//\n// This is the single most important function in the file, which is why it is this near the top.\n// Every check routes its empty case through it, so there is exactly one place where \"I inspected\n// nothing\" is turned into words, and exactly one place to break in order to prove the whole\n// arrangement still works (tests/negative-controls.mjs does exactly that).\n// ---------------------------------------------------------------------------------------------\nexport function blindCheck(check: string, title: string, inspectedLabel: string, why: string, checkFirst: string): CheckResult {\n return {\n check,\n title,\n inspected: 0,\n inspectedLabel,\n measured: { inspected: 0 },\n // SEVERITY STAYS \"urgent\" AND SIX TESTS HOLD IT THERE (W10, W19, W26, W31, W37, W42). A check\n // that read nothing must never be quiet. What was wrong was not the severity, it was the\n // HEADLINE: it counted blind spots as business problems and said \"two things need you to look at\n // today\" when both were unwired checks. That is fixed in headlineFor and in the section split\n // below, which separate \"a check found a fault\" from \"a check could not look\" WITHOUT making the\n // second one quiet. Relabelling this to \"note\" was tried on 16 Aug and the tests rejected it,\n // correctly: it is the guarantee, not the wording.\n findings: [{ check, severity: \"urgent\", sentence: why, numbers: { inspected: 0 }, checkFirst }],\n };\n}\n\n/**\n * THE BACKSTOP. Any check that inspected nothing and said nothing about it. This should always be\n * empty, because every check above routes its empty case through blindCheck. It is here because\n * \"should always be empty\" is exactly the kind of claim that quietly stops being true, and\n * scripts/watch-run.mjs refuses to write a report while this returns anything.\n */\nexport function blindSpots(checks: unknown): CheckResult[] {\n return (Array.isArray(checks) ? checks : []).filter((c) => c && c.inspected === 0 && (!c.findings || c.findings.length === 0));\n}\n\n/**\n * A finding is blind only when its owning check inspected no evidence. `finding.numbers` is\n * explanatory working supplied by the check and is deliberately not an authority boundary.\n */\nexport function isBlindFindingForChecks(finding: unknown, checks: unknown): finding is Finding {\n if (!finding || typeof finding !== \"object\" || Array.isArray(finding) || !Array.isArray(checks)) return false;\n const ownerName = (finding as { check?: unknown }).check;\n if (typeof ownerName !== \"string\") return false;\n return checks.some((candidate) =>\n !!candidate && typeof candidate === \"object\" && !Array.isArray(candidate) &&\n (candidate as { check?: unknown }).check === ownerName &&\n (candidate as { inspected?: unknown }).inspected === 0);\n}\n\n// ---------------------------------------------------------------------------------------------\n// CHECK 1: SILENCE WHERE THERE SHOULD BE NOISE. This is the 19 February check.\n//\n// A source that normally produces records has produced none for longer than it normally goes\n// quiet. Every source is judged against its own rhythm: the payment feed against the payment\n// feed's habits, the fortnightly form payments against the fortnightly form payments'. Judging\n// them all by one clock is how the fortnightly source becomes a false alarm every fortnight.\n// ---------------------------------------------------------------------------------------------\n\nconst SILENCE = \"silence\";\nconst SILENCE_TITLE = \"Sources that have gone quiet\";\nconst SILENCE_LABEL = \"timestamps\";\n\nexport function silenceFindings(streams: unknown, nowMs: unknown): CheckResult {\n const now = Number(nowMs);\n const list = (Array.isArray(streams) ? streams : []) as Stream[];\n const prepared = list.map((s) => ({\n name: String(s?.name ?? \"a source with no name\"),\n whereToLook: typeof s?.whereToLook === \"string\" ? s.whereToLook : null,\n times: readTimes(s?.timestamps),\n }));\n const inspected = prepared.reduce((a, s) => a + s.times.length, 0);\n\n if (!Number.isFinite(now) || inspected === 0) {\n return blindCheck(SILENCE, SILENCE_TITLE, SILENCE_LABEL,\n `This check read nothing at all, so it cannot tell you whether anything has stopped arriving. ` +\n `A check that inspects nothing is a blind spot, not a clean result, and it is being reported as one.`,\n `Check that the connection to your CRM is still working, then run this again. Until it reads something, ` +\n `treat the sources it was meant to watch as unwatched rather than healthy.`);\n }\n\n const findings: Finding[] = [];\n const perSource: Record[] = [];\n\n for (const s of prepared) {\n const r = rhythmOf(s.times);\n if (r === null) {\n // NOT A SILENT PASS. A source nothing can be measured on is a source nothing is watching,\n // and she should be told that in the same breath as she is told everything else is fine.\n findings.push({\n check: SILENCE,\n severity: \"note\",\n sentence:\n `There is not enough history for ${s.name} to say what normal looks like: ${s.times.length} ` +\n `${plural(s.times.length, \"record\", \"records\")}, where this needs ${MIN_RECORDS_FOR_RHYTHM} before it can ` +\n `measure a rhythm. Nothing is watching this source yet, which is worth knowing rather than reading as a clean result.`,\n numbers: { source: s.name, records: s.times.length, needed: MIN_RECORDS_FOR_RHYTHM },\n checkFirst:\n `Nothing to do today. Once ${MIN_RECORDS_FOR_RHYTHM} records have arrived here this will start ` +\n `watching it on its own, and until then treat it as unwatched.`,\n });\n perSource.push({ source: s.name, records: s.times.length, rhythm: \"not enough history\" });\n continue;\n }\n const lastMs = s.times[s.times.length - 1];\n const ageH = (now - lastMs) / HOUR;\n perSource.push({\n source: s.name,\n records: r.records,\n normalGapH: Math.round(r.normalGapH * 10) / 10,\n quietGapH: Math.round(r.quietGapH * 10) / 10,\n expectByH: Math.round(r.expectByH * 10) / 10,\n quietForHours: Math.round(ageH * 10) / 10,\n });\n if (ageH <= r.expectByH) continue;\n const severity = escalate(ageH, r.expectByH);\n // THE FIRST MOVE. A stream that knows where its own answer lives brings its own sentence:\n // scripts/watch-run.mjs hands the payment feed one, because that is the stream whose silence\n // means what February meant. Everything else gets this, which is the same move generalised.\n const checkFirst = s.whereToLook ??\n `Open the Square app and compare what it has taken since ${sayDate(lastMs)} against what your CRM shows for ` +\n `${s.name}. If Square has money the CRM does not, sales are being rung up in a way that never reaches a customer record.`;\n findings.push({\n check: SILENCE,\n severity,\n sentence:\n `Nothing has come through from ${s.name} for ${sayGap(ageH)}. The last one was on ${sayDate(lastMs)}. ` +\n `Before that this source produced something every ${sayGap(r.normalGapH)} on average, and the longest it ` +\n `normally stays quiet is ${sayGap(r.quietGapH)}, so this is well outside its own habits rather than outside ` +\n `a figure somebody chose.`,\n numbers: {\n source: s.name,\n lastRecordAt: new Date(lastMs).toISOString(),\n quietForHours: Math.round(ageH * 10) / 10,\n normalGapHours: Math.round(r.normalGapH * 10) / 10,\n quietGapHours: Math.round(r.quietGapH * 10) / 10,\n outOfCharacterAfterHours: Math.round(r.expectByH * 10) / 10,\n recordsMeasured: r.records,\n },\n checkFirst,\n });\n }\n\n return {\n check: SILENCE,\n title: SILENCE_TITLE,\n inspected,\n inspectedLabel: SILENCE_LABEL,\n measured: { sources: prepared.length, timestamps: inspected, perSource },\n findings,\n };\n}\n\n// ---------------------------------------------------------------------------------------------\n// CHECK 2: A RATIO COLLAPSE. Payments still arrive; the share of them reaching a customer record\n// falls away against its own recent baseline.\n//\n// THE TRAP THIS CHECK HAS TO AVOID, and the reason W17 exists: nought matched out of nought\n// arriving is not nought percent matching. Calling it a collapse raises a second alarm for one\n// fault and names the wrong cause, sending her to look at the matcher when the payments never\n// arrived at all.\n// ---------------------------------------------------------------------------------------------\n\nconst RATIO = \"match-ratio\";\nconst RATIO_TITLE = \"Payments reaching a customer record\";\nconst RATIO_LABEL = \"payments\";\n\nexport function matchRatioFindings(points: unknown, subject: unknown): CheckResult {\n const what = String(subject ?? \"payments\");\n const list = (Array.isArray(points) ? points : []) as RatioPoint[];\n const clean = list.map((p) => ({\n label: String(p?.label ?? \"a window\"),\n endMs: Number(p?.endMs),\n total: Math.max(0, Number(p?.total) || 0),\n matched: Math.max(0, Number(p?.matched) || 0),\n }));\n const inspected = clean.reduce((a, p) => a + p.total, 0);\n\n if (inspected === 0) {\n return blindCheck(RATIO, RATIO_TITLE, RATIO_LABEL,\n `This check read no ${what} at all, so it cannot tell you whether they are still reaching a customer record. ` +\n `A check that inspects nothing is a blind spot, not a clean result, and it is being reported as one.`,\n `Check that the Square link is still running and still writing to its own log, then run this again.`);\n }\n\n const latest = clean[clean.length - 1];\n const base = clean.slice(0, -1);\n const baseTotal = base.reduce((a, p) => a + p.total, 0);\n const baseMatched = base.reduce((a, p) => a + p.matched, 0);\n const measured: Record = {\n windows: clean.length,\n payments: inspected,\n latestTotal: latest.total,\n latestMatched: latest.matched,\n baselineTotal: baseTotal,\n baselineMatched: baseMatched,\n };\n const result = (findings: Finding[]): CheckResult =>\n ({ check: RATIO, title: RATIO_TITLE, inspected, inspectedLabel: RATIO_LABEL, measured, findings });\n\n if (baseTotal === 0) {\n return result([{\n check: RATIO,\n severity: \"note\",\n sentence:\n `There is no earlier run of ${what} to compare the latest ${commas(latest.total)} against, so this cannot ` +\n `judge whether the share reaching a customer record has moved. It will be able to from the next run on.`,\n numbers: { subject: what, latestTotal: latest.total, baselineTotal: baseTotal, windows: clean.length },\n checkFirst: `Nothing to do today. This needs one more period of history before it can say anything useful here.`,\n }]);\n }\n\n if (latest.total === 0) {\n // AN ABSENCE, DESCRIBED AS AN ABSENCE. Never as a collapse to nought percent.\n return result([{\n check: RATIO,\n severity: \"note\",\n sentence:\n `No ${what} arrived at all in the latest window, so there is nothing to work out a share from. ` +\n `That is a different problem from the ones this check watches for, and the list of sources that have gone ` +\n `quiet is where it will show up.`,\n numbers: { subject: what, latestTotal: 0, baselineTotal: baseTotal, windows: clean.length },\n checkFirst:\n `Look at the sources that have gone quiet, further up. If nothing there names ${what}, open the Square app ` +\n `and check whether any sale has been taken at all in the last week.`,\n }]);\n }\n\n if (latest.total < RATIO_MIN_LATEST) {\n // LESSONS #13, in its other shape. A verdict on two payments is not a verdict.\n return result([{\n check: RATIO,\n severity: \"note\",\n sentence:\n `Only ${commas(latest.total)} ${plural(latest.total, \"payment\", \"payments\")} arrived in the latest window, ` +\n `which is too few to judge a matching rate on. This needs at least ${RATIO_MIN_LATEST} before it will call ` +\n `a fall in the share reaching a customer record, because a wrong alarm here spends the attention a real one will need.`,\n numbers: { subject: what, latestTotal: latest.total, needed: RATIO_MIN_LATEST, baselineTotal: baseTotal },\n checkFirst: `Nothing to do today. This will judge the share again as soon as a normal week's worth of payments has arrived.`,\n }]);\n }\n\n const baseShare = baseMatched / baseTotal;\n const latestShare = latest.matched / latest.total;\n const relativeFall = baseShare > 0 ? (baseShare - latestShare) / baseShare : 0;\n const absoluteFall = baseShare - latestShare;\n const fires = relativeFall >= RATIO_RELATIVE_FALL && absoluteFall >= RATIO_ABSOLUTE_FALL;\n measured.baselineSharePercent = Math.round(baseShare * 100);\n measured.latestSharePercent = Math.round(latestShare * 100);\n if (!fires) return result([]);\n\n const latestUnmatched = latest.total - latest.matched;\n return result([{\n check: RATIO,\n severity: relativeFall >= RATIO_URGENT_RELATIVE_FALL ? \"urgent\" : \"attention\",\n sentence:\n `${capitalise(what)} are still arriving, and the share of them reaching a customer record has fallen from ` +\n `${percent(baseShare)} to ${percent(latestShare)}. In the latest window ${commas(latestUnmatched)} of ` +\n `${commas(latest.total)} reached nobody at all. The money is still being taken; it is the record of who paid it ` +\n `that is going missing.`,\n numbers: {\n subject: what,\n latestTotal: latest.total,\n latestMatched: latest.matched,\n latestUnmatched,\n latestSharePercent: Math.round(latestShare * 100),\n baselineSharePercent: Math.round(baseShare * 100),\n baselineTotal: baseTotal,\n windowsCompared: clean.length,\n },\n checkFirst:\n `Open the Square link's own log and look at the most recent entries for a sale that did not find a customer. ` +\n `The weekly exception report lists every one of them by name and amount, and that is the list to work from.`,\n }]);\n}\n\n// ---------------------------------------------------------------------------------------------\n// CHECK 3: A REVENUE CHANNEL GOING QUIET WHILE THE ACTIVITY CONTINUES. THE FEBRUARY SHAPE.\n//\n// This is the one the whole file exists for. Six ordinary periods of about 45 bookings and about\n// $7,000 taken, then a period in which the same number of bookings arrived and not one dollar was\n// recorded against them. The live account did exactly that: 48 payment records and $7,386.50 in\n// February, then 37 records and $0.00 in March, 21 and $0.00 in April, 18 and $0.00 in May.\n//\n// BOTH HALVES OR NOTHING. Money down and work down together is a slow month, which she can\n// already see out of the window, and raising it would be inventing an alarm about business\n// conditions. Money down while the work held is a plumbing fault, and she cannot see that at all.\n// ---------------------------------------------------------------------------------------------\n\nconst REVENUE = \"revenue-quiet\";\nconst REVENUE_TITLE = \"Money recorded against the work\";\nconst REVENUE_LABEL = \"records of activity\";\n\nexport function revenueChannelFindings(periods: unknown, subject: unknown): CheckResult {\n const what = String(subject ?? \"your bookings\");\n const unit = unitOf(what);\n const list = (Array.isArray(periods) ? periods : []) as RevenuePeriod[];\n const clean = list.map((p) => ({\n label: String(p?.label ?? \"a period\"),\n endMs: Number(p?.endMs),\n activity: Math.max(0, Number(p?.activity) || 0),\n dollars: Math.max(0, Number(p?.dollars) || 0),\n }));\n const inspected = clean.reduce((a, p) => a + p.activity, 0);\n\n if (inspected === 0) {\n return blindCheck(REVENUE, REVENUE_TITLE, REVENUE_LABEL,\n `This check read no record of any work at all, so it cannot tell you whether the money against it is being ` +\n `written down. A check that inspects nothing is a blind spot, not a clean result, and it is being reported as one.`,\n `Check that the connection to your CRM is still working, then run this again. This is the check that would ` +\n `have caught the five month gap, so it reading nothing matters more than most.`);\n }\n\n const latest = clean[clean.length - 1];\n const base = clean.slice(0, -1);\n const measured: Record = {\n periods: clean.length,\n recordsOfActivity: inspected,\n latestActivity: latest.activity,\n latestDollars: latest.dollars,\n };\n const result = (findings: Finding[]): CheckResult =>\n ({ check: REVENUE, title: REVENUE_TITLE, inspected, inspectedLabel: REVENUE_LABEL, measured, findings });\n\n if (clean.length < REVENUE_MIN_PERIODS) {\n return result([{\n check: REVENUE,\n severity: \"note\",\n sentence:\n `There are only ${clean.length} periods of history for ${what}, and this needs ${REVENUE_MIN_PERIODS} before ` +\n `it can say what a normal period looks like. It cannot judge the latest one yet, and guessing would be worse ` +\n `than saying so.`,\n numbers: { subject: what, periods: clean.length, needed: REVENUE_MIN_PERIODS },\n checkFirst: `Nothing to do today. This will start judging as soon as there are ${REVENUE_MIN_PERIODS} periods to read.`,\n }]);\n }\n\n // THE BASELINE IS A MEDIAN, not an average. One freak month with a $4,000 boarding block in it\n // drags an average up and makes every ordinary month afterwards look like a collapse.\n const baseActivity = quantile(base.map((p) => p.activity), 0.5) as number;\n const baseDollars = Math.round((quantile(base.map((p) => p.dollars), 0.5) as number) * 100) / 100;\n measured.usualActivity = Math.round(baseActivity);\n // Keep the exact median as validation evidence. The rounded value is client-facing, but it is\n // not precise enough to prove the 50% activity-held boundary on its own.\n measured.baselineActivity = baseActivity;\n measured.usualDollars = baseDollars;\n\n if (baseActivity < REVENUE_MIN_BASELINE_ACTIVITY) {\n // LESSONS #13, the sentence that reads as a glitch. Right arithmetic, no denominator.\n return result([{\n check: REVENUE,\n severity: \"note\",\n sentence:\n `Over the ${base.length} periods before the latest one, ${what} ran at about ${Math.round(baseActivity)} ` +\n `${unit} a period, which is too little to say what a normal period looks like. This cannot judge the latest ` +\n `period against a baseline that thin, and it would rather tell you so than put a figure in front of you that ` +\n `reads as a glitch.`,\n numbers: {\n subject: what,\n usualActivity: Math.round(baseActivity),\n needed: REVENUE_MIN_BASELINE_ACTIVITY,\n latestActivity: latest.activity,\n latestDollars: latest.dollars,\n periods: clean.length,\n },\n checkFirst:\n `Nothing to do today. Once this channel has run at ${REVENUE_MIN_BASELINE_ACTIVITY} or more records a period ` +\n `for a few periods, this will start judging it properly.`,\n }]);\n }\n\n if (!(baseDollars > 0)) {\n // THE HONEST LIMIT OF THIS CHECK, said out loud rather than left to be discovered. Once every\n // period in view is already at zero there is nothing left to fall from, and silence here would\n // read as a clean bill of health for the exact fault this check was built for.\n return result([{\n check: REVENUE,\n severity: \"note\",\n sentence:\n `Over the ${base.length} periods before the latest one, no money at all was recorded against ${what}, so there ` +\n `is no normal level for this one to have fallen from. This cannot judge whether anything is wrong here: a fault ` +\n `that has run long enough to become the baseline stops looking like a fall. Take this as the monitor saying it ` +\n `is blind on this channel, not as an all clear.`,\n numbers: {\n subject: what,\n usualDollars: baseDollars,\n latestActivity: latest.activity,\n latestDollars: latest.dollars,\n periods: clean.length,\n },\n checkFirst:\n `Open the Square app and total what it has taken over the last few months, then compare that with what your ` +\n `CRM shows for the same months. If Square has money the CRM does not, the two have been disconnected for ` +\n `longer than this report can see.`,\n }]);\n }\n\n const dollarFall = 1 - latest.dollars / baseDollars;\n const activityHeld = latest.activity >= baseActivity * REVENUE_ACTIVITY_HELD;\n measured.dollarFallPercent = Math.round(dollarFall * 100);\n measured.activityHeld = activityHeld;\n\n if (dollarFall < REVENUE_DOLLAR_FALL || !activityHeld) {\n return result([]);\n }\n\n const usualActivity = Math.round(baseActivity);\n const shareOfMoneyMissing = Math.round(dollarFall * 100);\n const heldPhrase = latest.activity >= baseActivity\n ? \"as many as usual or more\"\n : `${Math.round((latest.activity / baseActivity) * 100)}% of the usual number`;\n const sentence =\n `In the latest period ${commas(latest.activity)} ${unit} were recorded, which is ${heldPhrase}, ` +\n `and the money recorded against them came to ${money(latest.dollars)}. ` +\n `Over the ${base.length} periods before it the usual figures were ${commas(usualActivity)} ${unit} and ` +\n `${money(baseDollars)}. The work carried on and ${shareOfMoneyMissing}% of the money that normally comes with it ` +\n `was never written down, which means it is being taken somewhere your CRM never hears about.`;\n\n return result([{\n check: REVENUE,\n severity: \"urgent\",\n sentence,\n numbers: {\n subject: what,\n latestActivity: latest.activity,\n latestDollars: latest.dollars,\n usualActivity,\n usualDollars: baseDollars,\n shareOfMoneyMissing,\n periodsCompared: clean.length,\n },\n checkFirst:\n `Open the Square app and total what it has taken over the same period. If Square shows sales your CRM does not, ` +\n `sales are being rung up in a way that never reaches a customer record, which is exactly what happened after ` +\n `19 February 2026.`,\n }]);\n}\n\n// ---------------------------------------------------------------------------------------------\n// CHECK 4: THE BRIDGE ITSELF. The Square link either erroring right now, or no longer writing\n// anything down at all.\n//\n// TWO FAULTS, TWO SENTENCES. \"It is failing\" and \"it has stopped\" are different problems with\n// different first moves, and collapsing them into one alarm sends her to the wrong place.\n// ---------------------------------------------------------------------------------------------\n\nconst BRIDGE = \"bridge\";\nconst BRIDGE_TITLE = \"The Square link\";\nconst BRIDGE_LABEL = \"journal rows\";\n\nconst isErrorRow = (r: any) =>\n String(r?.kind ?? \"\").toUpperCase() === \"ERROR\" || (typeof r?.error === \"string\" && r.error.length > 0);\n\nexport function bridgeFindings(rows: unknown, nowMs: unknown): CheckResult {\n const now = Number(nowMs);\n const list = Array.isArray(rows) ? rows : [];\n const inspected = list.length;\n\n if (!Number.isFinite(now) || inspected === 0) {\n return blindCheck(BRIDGE, BRIDGE_TITLE, BRIDGE_LABEL,\n `The Square link's own log came back with nothing in it that could be read, so this cannot tell you whether ` +\n `the link is working. A check that inspects nothing is a blind spot, not a clean result, and an unreadable log ` +\n `is the loudest thing in this report rather than the quietest.`,\n `Open the Square link's own page and check it answers at all. If it does and the log is genuinely empty, ` +\n `every sale taken since it last wrote something down is unaccounted for.`);\n }\n\n // Rows with a readable date, oldest first. The rest are counted and reported, never guessed at.\n const stamped = (list as any[])\n .map((r) => ({ row: r, ms: Date.parse(String(r?.ts ?? \"\")) }))\n .filter((x) => Number.isFinite(x.ms))\n .sort((a, b) => a.ms - b.ms);\n\n const measured: Record = {\n rows: inspected,\n rowsWithATimestamp: stamped.length,\n };\n const result = (findings: Finding[]): CheckResult =>\n ({ check: BRIDGE, title: BRIDGE_TITLE, inspected, inspectedLabel: BRIDGE_LABEL, measured, findings });\n\n if (stamped.length === 0) {\n return result([{\n check: BRIDGE,\n severity: \"urgent\",\n sentence:\n `The Square link's log has ${commas(inspected)} ${plural(inspected, \"entry\", \"entries\")} in it and not one of ` +\n `them carries a date this can read. Without dates there is no way to tell a link that stopped last night from ` +\n `one that stopped in March, so this is being raised rather than passed over.`,\n numbers: { rows: inspected, rowsWithATimestamp: 0 },\n checkFirst:\n `Open the Square link's own log and look at the newest few entries. If they carry no time against them, the ` +\n `link is writing in a shape this report cannot read and that needs fixing before any of it can be believed.`,\n }]);\n }\n\n // ONLY THE RECENT ROWS. See BRIDGE_RECENT_ROWS: a check that fires on any error ever recorded is\n // red forever, and 265 failures from three fixed days in July would keep it that way.\n const recent = stamped.slice(-BRIDGE_RECENT_ROWS);\n const recentSet = new Set(recent);\n const errorsInRecentRows = recent.filter((x) => isErrorRow(x.row)).length;\n const errorsBeforeThat = stamped.filter((x) => !recentSet.has(x) && isErrorRow(x.row)).length;\n const errorShare = recent.length ? errorsInRecentRows / recent.length : 0;\n measured.recentRows = recent.length;\n measured.errorsInRecentRows = errorsInRecentRows;\n measured.errorsBeforeThat = errorsBeforeThat;\n\n const findings: Finding[] = [];\n\n if (errorsInRecentRows > 0) {\n findings.push({\n check: BRIDGE,\n severity: errorShare >= BRIDGE_ERROR_SHARE_URGENT ? \"urgent\" : \"attention\",\n sentence:\n `The Square link is failing as it runs. ${commas(errorsInRecentRows)} of its last ${commas(recent.length)} ` +\n `entries are failures, which is ${percent(errorShare)} of them. Every one of those is a sale that reached ` +\n `Square and did not reach a customer record in your CRM.`,\n numbers: {\n errorsInRecentRows,\n recentRows: recent.length,\n errorSharePercent: Math.round(errorShare * 100),\n errorsBeforeThat,\n },\n checkFirst:\n `The weekly exception report lists every sale that did not reach a customer record, by name and amount. ` +\n `Work from that list rather than from the log itself, and send me the report if the same name keeps appearing.`,\n });\n }\n\n const r = rhythmOf(stamped.map((x) => x.ms));\n const lastMs = stamped[stamped.length - 1].ms;\n const ageH = (now - lastMs) / HOUR;\n measured.quietForHours = Math.round(ageH * 10) / 10;\n if (r === null) {\n findings.push({\n check: BRIDGE,\n severity: \"note\",\n sentence:\n `The Square link's log holds only ${commas(stamped.length)} dated ${plural(stamped.length, \"entry\", \"entries\")}, ` +\n `which is too little for this to know how often it normally writes something. It cannot yet tell a quiet link ` +\n `from a stopped one.`,\n numbers: { rowsWithATimestamp: stamped.length, needed: MIN_RECORDS_FOR_RHYTHM },\n checkFirst: `Nothing to do today. This will be able to judge the link once its log has a little more history in it.`,\n });\n } else {\n measured.expectByH = Math.round(r.expectByH * 10) / 10;\n if (ageH > r.expectByH) {\n findings.push({\n check: BRIDGE,\n severity: escalate(ageH, r.expectByH),\n sentence:\n `The Square link has written nothing down for ${sayGap(ageH)}. The last thing it recorded was on ` +\n `${sayDate(lastMs)}. It normally writes something every ${sayGap(r.normalGapH)}, so it has not simply gone ` +\n `quiet, it has stopped. Anything taken in Square since then has not reached your CRM.`,\n numbers: {\n quietForHours: Math.round(ageH * 10) / 10,\n lastRowAt: new Date(lastMs).toISOString(),\n normalGapHours: Math.round(r.normalGapH * 10) / 10,\n outOfCharacterAfterHours: Math.round(r.expectByH * 10) / 10,\n rowsWithATimestamp: stamped.length,\n },\n checkFirst:\n `Open the Square link's own page and check it answers. If it does, take one card payment in Square and see ` +\n `whether it appears against a customer in your CRM within a few minutes.`,\n });\n }\n }\n\n return result(findings);\n}\n\n// ---------------------------------------------------------------------------------------------\n// CHECK 5: A FIGURE THAT SHOULD ONLY EVER GROW HAS GONE BACKWARDS.\n//\n// Lifetime totals only go up. When one comes back smaller, the reading is being taken from\n// somewhere else: a source was swapped, a query was cut at a date, a page walk stopped early. Each\n// of those has produced a wrong number in front of this client already, and each was invisible at\n// the time because the smaller figure was perfectly plausible on its own.\n//\n// A FIGURE THAT STOPS BEING REPORTED IS THE SAME DISEASE. It hides exactly what a fall hides, and\n// it looks like nothing at all on a page that only prints what it has.\n// ---------------------------------------------------------------------------------------------\n\nconst BACKWARDS = \"backwards\";\nconst BACKWARDS_TITLE = \"Running totals that should only grow\";\nconst BACKWARDS_LABEL = \"running totals\";\n\nexport function backwardsFindings(snapshots: unknown, labels: unknown): CheckResult {\n const named = (labels ?? {}) as Record;\n const nameOf = (key: string) => String(named?.[key] ?? key);\n const list = (Array.isArray(snapshots) ? snapshots : []) as Snapshot[];\n\n if (list.length === 0) {\n return blindCheck(BACKWARDS, BACKWARDS_TITLE, BACKWARDS_LABEL,\n `This check has no readings of your running totals at all, so it cannot tell whether any of them has gone ` +\n `backwards. A check that inspects nothing is a blind spot, not a clean result, and it is being reported as one.`,\n `Check that the file this keeps its earlier readings in still exists and can be read. Until it can, a total ` +\n `that shrinks will pass unnoticed.`);\n }\n\n const previous = list[list.length - 2];\n const current = list[list.length - 1];\n\n if (list.length < 2) {\n // A FIRST RUN IS NOT A CLEAN RUN. It compared nothing, so it says it compared nothing. This is\n // a note rather than an alarm because there is nothing wrong here, but it is still a finding,\n // because \"nothing to compare\" printed as blank space reads as \"everything checks out\".\n return {\n check: BACKWARDS,\n title: BACKWARDS_TITLE,\n inspected: 0,\n inspectedLabel: BACKWARDS_LABEL,\n measured: { readings: list.length, compared: 0 },\n findings: [{\n check: BACKWARDS,\n severity: \"note\",\n sentence:\n `This is the first time these running totals have been written down, so there is nothing yet to compare ` +\n `them against. That is not a clean result, it is an empty one, and from the next run on any figure that ` +\n `goes backwards will be named here.`,\n numbers: { readings: list.length, compared: 0 },\n checkFirst: `Nothing to do today. Run this again tomorrow and it will have something to compare against.`,\n }],\n };\n }\n\n const prevCounters = (previous?.counters ?? {}) as Record;\n const curCounters = (current?.counters ?? {}) as Record;\n const keys = [...new Set([...Object.keys(prevCounters), ...Object.keys(curCounters)])];\n const inspected = keys.length;\n const prevAt = Date.parse(String(previous?.at ?? \"\"));\n\n if (inspected === 0) {\n return blindCheck(BACKWARDS, BACKWARDS_TITLE, BACKWARDS_LABEL,\n `The last two readings of your running totals carry no figures at all, so there was nothing to compare. ` +\n `A check that inspects nothing is a blind spot, not a clean result, and it is being reported as one.`,\n `Check that the file this keeps its earlier readings in has not been emptied or overwritten.`);\n }\n\n const findings: Finding[] = [];\n for (const key of keys) {\n const before = Number(prevCounters[key]);\n const after = curCounters[key] === undefined || curCounters[key] === null ? null : Number(curCounters[key]);\n if (!Number.isFinite(before)) continue; // nothing to fall FROM: not a finding, just no history\n if (after === null || !Number.isFinite(after as number)) {\n findings.push({\n check: BACKWARDS,\n severity: \"attention\",\n sentence:\n `${nameOf(key)} was being reported and now is not. It read ${commas(before)} on ${sayDate(prevAt)} and the ` +\n `latest reading does not carry it at all. A figure that stops being reported hides exactly what a figure ` +\n `going backwards hides, so it is raised the same way.`,\n numbers: { counter: key, label: nameOf(key), previous: before, current: null, previousAt: previous?.at ?? null },\n checkFirst:\n `Check whether whatever produces this figure answered at all on the last run. A reading that failed and a ` +\n `reading of nought look the same on a page and mean opposite things.`,\n });\n continue;\n }\n if ((after as number) >= before) continue;\n const fell = before - (after as number);\n findings.push({\n check: BACKWARDS,\n severity: \"urgent\",\n sentence:\n `${nameOf(key)} has gone backwards. It read ${commas(before)} on ${sayDate(prevAt)} and reads ` +\n `${commas(after as number)} now, a fall of ${commas(fell)}. Figures like this only ever go up, so a fall means ` +\n `it is being read from somewhere different: a source swapped, a list cut short, or a page walk that stopped ` +\n `early and reported what it had as the whole.`,\n numbers: {\n counter: key,\n label: nameOf(key),\n previous: before,\n current: after,\n fell,\n previousAt: previous?.at ?? null,\n currentAt: current?.at ?? null,\n },\n checkFirst:\n `Do not act on any figure derived from this one until it is explained. Send me this report and I will read ` +\n `the same total straight from the system that owns it.`,\n });\n }\n\n return {\n check: BACKWARDS,\n title: BACKWARDS_TITLE,\n inspected,\n inspectedLabel: BACKWARDS_LABEL,\n measured: { readings: list.length, compared: inspected, comparedAgainst: previous?.at ?? null },\n findings,\n };\n}\n\n// ---------------------------------------------------------------------------------------------\n// THE BUCKETING. Dates cut into windows, which is arithmetic and therefore testable.\n//\n// A RECORD WITH NO READABLE DATE IS NEVER INVENTED INTO A WINDOW. Dropping it understates a\n// window; guessing at it corrupts the baseline every later judgement is made against.\n// ---------------------------------------------------------------------------------------------\n\n/** Payments the bridge saw, cut into equal windows ending now, oldest window first. */\nexport function ratioBuckets(seen: unknown, nowMs: unknown, windowDays: number, windows: number): RatioPoint[] {\n const now = Number(nowMs);\n const spanMs = Math.max(1, Number(windowDays) || 1) * 24 * HOUR;\n const n = Math.max(1, Math.floor(Number(windows) || 1));\n const points = Array.from({ length: n }, (_, i) => {\n const endMs = now - (n - 1 - i) * spanMs;\n return { label: `the ${windowDays} days to ${sayDate(endMs)}`, endMs, total: 0, matched: 0 };\n });\n if (!Number.isFinite(now)) return points;\n for (const p of (Array.isArray(seen) ? seen : []) as any[]) {\n const at = Number(p?.atMs);\n if (!Number.isFinite(at)) continue;\n const back = Math.floor((now - at) / spanMs);\n if (back < 0 || back >= n) continue;\n const point = points[n - 1 - back];\n point.total += 1;\n if (p?.matched === true) point.matched += 1;\n }\n return points;\n}\n\n/** Records of work and the money against them, summed into equal windows, oldest window first. */\nexport function revenuePeriods(records: unknown, nowMs: unknown, windowDays: number, windows: number): RevenuePeriod[] {\n const now = Number(nowMs);\n const spanMs = Math.max(1, Number(windowDays) || 1) * 24 * HOUR;\n const n = Math.max(1, Math.floor(Number(windows) || 1));\n const periods = Array.from({ length: n }, (_, i) => {\n const endMs = now - (n - 1 - i) * spanMs;\n return { label: `the ${windowDays} days to ${sayDate(endMs)}`, endMs, activity: 0, dollars: 0 };\n });\n if (!Number.isFinite(now)) return periods;\n for (const rec of (Array.isArray(records) ? records : []) as any[]) {\n const at = Number(rec?.atMs);\n if (!Number.isFinite(at)) continue;\n const back = Math.floor((now - at) / spanMs);\n if (back < 0 || back >= n) continue;\n const period = periods[n - 1 - back];\n period.activity += 1;\n period.dollars += Number(rec?.dollars) || 0;\n }\n // Rounded to the cent at the end, not per addition: summing floats and rounding once is the only\n // version whose total matches what the CRM itself reports.\n for (const p of periods) p.dollars = Math.round(p.dollars * 100) / 100;\n return periods;\n}\n\n// ---------------------------------------------------------------------------------------------\n// THE WHOLE RUN.\n// ---------------------------------------------------------------------------------------------\n\nexport function runWatch(input: WatchInput): WatchReport {\n // A RUN THAT WAS NEVER TOLD THE TIME JUDGES NOTHING.\n //\n // The dangerous shape this refuses: a replay with a mistyped date silently reporting on today,\n // under a heading naming the date it was asked about, with every figure wrong and nothing in the\n // document able to see it. Inventing a clock here would be the one mistake this whole file could\n // make that nobody downstream could catch.\n const now = input?.nowMs;\n if (!Number.isFinite(now)) {\n return {\n generatedAt: \"not known\",\n headline: \"This check could not run, because it was not told what the time is.\",\n inspected: 0,\n checks: [],\n findings: [{\n check: \"clock\",\n severity: \"urgent\",\n sentence:\n `This run was not told what the time is, so it has judged nothing at all. Every figure in this report is ` +\n `measured against a moment, and inventing one would have produced a page of confident numbers about the ` +\n `wrong day. Nothing here is an all clear.`,\n numbers: { nowMs: String(now), inspected: 0 },\n checkFirst:\n `Run this again with the date it is meant to judge. If this was a replay of a past morning, check the date ` +\n `that was typed for it.`,\n }],\n };\n }\n const at = now as number;\n\n const checks: CheckResult[] = [\n silenceFindings(input?.streams, at),\n matchRatioFindings(input?.ratio?.points, input?.ratio?.subject ?? \"payments\"),\n revenueChannelFindings(input?.revenue?.periods, input?.revenue?.subject ?? \"your bookings\"),\n bridgeFindings(input?.journal, at),\n backwardsFindings(input?.snapshots, input?.counterLabels ?? {}),\n ];\n\n const inspected = checks.reduce((a, c) => a + (c.inspected ?? 0), 0);\n // MOST SEVERE FIRST, so the first thing she reads is the worst thing. A stable sort inside a\n // severity band keeps the checks in the order they ran, which is the order the report explains.\n const rank: Record = { urgent: 0, attention: 1, note: 2 };\n const findings = checks\n .flatMap((c) => c.findings.map((f) => ({ ...f, check: f.check ?? c.check })))\n .map((f, i) => ({ f, i }))\n .sort((a, b) => ((rank[a.f.severity] ?? 3) - (rank[b.f.severity] ?? 3)) || (a.i - b.i))\n .map((x) => x.f);\n\n return {\n generatedAt: new Date(at).toISOString(),\n headline: headlineFor(findings, checks, inspected),\n inspected,\n checks,\n findings,\n };\n}\n\n/**\n * The one line at the top. It leads with what has to happen today, and it never says a reassuring\n * thing about a run that could not see anything: \"nothing wrong\" and \"nothing looked at\" have to\n * be different sentences or the second one does the damage of the first.\n */\nexport function headlineFor(findings: Finding[], checks: CheckResult[], inspected: number): string {\n // A finding from a check that read NOTHING is a blind spot, never a problem with the business.\n // The owning check is the authority; a free-form number inside the finding cannot change class.\n const isBlind = (finding: Finding) => isBlindFindingForChecks(finding, checks);\n const n = (s: Severity) => findings.filter((f) => f.severity === s && !isBlind(f)).length;\n const urgent = n(\"urgent\");\n const attention = n(\"attention\");\n const notes = findings.filter((f) => f.severity === \"note\" || isBlind(f)).length;\n if (urgent) {\n return `${capitalise(countWord(urgent))} ${plural(urgent, \"thing needs\", \"things need\")} you to look at today` +\n `${attention ? `, and ${countWord(attention)} more ${plural(attention, \"is\", \"are\")} worth a look this week` : \"\"}.`;\n }\n if (attention) {\n return `${capitalise(countWord(attention))} ${plural(attention, \"thing is\", \"things are\")} worth a look this week.`;\n }\n if (notes) {\n // W42: when NOTHING could be read, \"nothing looks wrong\" is a reassuring sentence about a run\n // that judged nothing. Lead with the blindness instead. Only say the reassuring half when at\n // least one check actually read something and came back clean.\n const readSomething = checks.filter((c) => Number(c?.inspected) > 0).length;\n if (!readSomething) {\n return `Nothing could be checked. ${capitalise(countWord(notes))} ` +\n `${plural(notes, \"check\", \"checks\")} read no data at all, so this run judges nothing either way.`;\n }\n return `Nothing looks wrong in what could be checked, and ${countWord(notes)} ` +\n `${plural(notes, \"thing\", \"things\")} this monitor cannot see yet.`;\n }\n return `Nothing looks wrong. ${capitalise(countWord(checks.length))} checks ran and read ` +\n `${commas(inspected)} records between them.`;\n}\n\n// ---------------------------------------------------------------------------------------------\n// THE COPY SHE READS.\n//\n// TWO RULES, ENFORCED MECHANICALLY, and they run over the GENERATED report rather than over any\n// source file, because the sentences are built at run time and a rule that only reads source\n// cannot see them.\n// ---------------------------------------------------------------------------------------------\n\n/** One entry per rule broken, so an em dash and a spaced hyphen in one page are one problem, not two. */\nexport function copyProblems(text: unknown): string[] {\n const s = String(text ?? \"\");\n const out: string[] = [];\n // The name of a service this business does not offer. She asked for it never to appear.\n if (/\\bday\\s?care\\b/i.test(s)) out.push(\"names a service this business does not offer\");\n // A dash used as punctuation, in any of its forms. Hyphens INSIDE words are fine and common:\n // \"well known\" hyphenated, a phone number, a field name. Only a dash standing alone counts.\n if (/(^|\\s)[-–—](\\s|$)|[–—]/.test(s)) out.push(\"uses a dash as punctuation\");\n return out;\n}\n\n/**\n * THE ENGINE'S OWN VIEW of the report: every finding, the figures behind it, and what every check\n * read including the checks that found nothing.\n *\n * WHY THE CHECKS THAT FOUND NOTHING ARE PRINTED. A report that prints only problems gives the\n * reader no way to tell \"checked and clean\" from \"checked nothing\", and that exact confusion is\n * what let February run for five months.\n *\n * This is the workings, not the page for the owner. scripts/watch-run.mjs renders her page from\n * the same report object and keeps this one in the repo, so a queried figure can still be traced.\n */\nexport function watchReportMarkdown(report: WatchReport, title: unknown): string {\n const heading = String(title ?? \"Early warning check\");\n const findings = Array.isArray(report?.findings) ? report.findings : [];\n const checks = Array.isArray(report?.checks) ? report.checks : [];\n // v1.1 (16 Aug) — THE SPLIT IS \"DID IT READ ANYTHING\", NOT SEVERITY ALONE. A blind check keeps\n // severity \"urgent\" (six tests hold that, and it must never go quiet), but it is not a fault in\n // the business and it must not be filed as one. Before this, the report opened \"Two things need\n // you to look at today\" when both were checks that had never been wired up — the exact shape of\n // failure this page exists to prevent, pointed inward.\n const readNothing = (finding: Finding) => isBlindFindingForChecks(finding, checks);\n const loud = findings.filter((f) => f.severity !== \"note\" && !readNothing(f));\n const notes = findings.filter((f) => f.severity === \"note\" || readNothing(f));\n const band: Record = {\n urgent: \"Look at this today\",\n attention: \"Worth a look this week\",\n note: \"The monitor talking about itself\",\n };\n const figures = (o: Record) =>\n Object.entries(o ?? {})\n .filter(([, v]) => v !== undefined && (typeof v !== \"object\" || v === null))\n .map(([k, v]) => `${k}: ${v === null ? \"not known\" : String(v)}`)\n .join(\", \");\n\n const out: string[] = [];\n out.push(`# ${heading}`);\n out.push(\"\");\n out.push(report?.headline ?? \"\");\n out.push(\"\");\n out.push(`Read at ${report?.generatedAt ?? \"not known\"}. ${commas(report?.inspected ?? 0)} records inspected across ${checks.length} checks.`);\n out.push(\"\");\n\n const say = (f: Finding) => {\n out.push(`### ${band[f.severity] ?? f.severity}. ${f.check}`);\n out.push(\"\");\n out.push(f.sentence);\n out.push(\"\");\n const fig = figures(f.numbers);\n if (fig) { out.push(`The figures behind that: ${fig}`); out.push(\"\"); }\n if (f.checkFirst) { out.push(`Check first: ${f.checkFirst}`); out.push(\"\"); }\n };\n\n if (loud.length) {\n out.push(`## What needs your attention`);\n out.push(\"\");\n for (const f of loud) say(f);\n }\n if (notes.length) {\n out.push(`## What this monitor cannot see yet`);\n out.push(\"\");\n out.push(\n `These are not problems with the business. They are the monitor saying where it is unable to judge anything, ` +\n `which is worth knowing rather than reading as a clean result.`);\n out.push(\"\");\n for (const f of notes) say(f);\n }\n\n out.push(`## What every check read, including the ones that found nothing`);\n out.push(\"\");\n for (const c of checks) {\n out.push(`${c.title}: read ${commas(c.inspected ?? 0)} ${c.inspectedLabel}, and raised ` +\n `${commas(c.findings?.length ?? 0)} ${plural(c.findings?.length ?? 0, \"finding\", \"findings\")}.`);\n const fig = figures(c.measured);\n if (fig) out.push(`The figures behind that: ${fig}`);\n out.push(\"\");\n }\n\n const blind = blindSpots(checks);\n out.push(`## Whether this report can be believed`);\n out.push(\"\");\n out.push(blind.length\n ? `${capitalise(countWord(blind.length))} ${plural(blind.length, \"check\", \"checks\")} inspected nothing and said ` +\n `nothing about it, which means this report is not watching what it claims to. Do not read it as a clean result.`\n : `Every check above reported the size of what it read, and every check that read nothing said so in its own ` +\n `finding rather than passing silently. A check that inspects nothing is a blind spot, not an all clear, and ` +\n `that is the one rule this whole report rests on.`);\n out.push(\"\");\n\n return out.join(\"\\n\").replace(/\\n{3,}/g, \"\\n\\n\");\n}\n",[221],"5c3e5160-8a18-4ca4-9b52-47c0de7c9b06","watch-view.ts","d0159a5c-98c4-11f1-99c3-1607ee4eb77e",1232,["D",1787226716573],3,"http","// READING THE EARLY-WARNING MONITOR. v1.1, 18 Aug 2026.\n//\n// The scheduled monitor writes one receipt blob. This endpoint leads with receipt health so a\n// stale, degraded, failed, or never-successful monitor cannot look like a clean business result.\n\nimport { watchReportMarkdown } from \"./watch.ts\";\nimport {\n WATCH_BLOB,\n reportFindingSeverity,\n validateWatchBlob,\n validatedWatchFindingSummary,\n type ReportFindingSeverity,\n type WatchFindingSummary,\n} from \"./watch-cron.ts\";\n\nconst STALE_HOURS = 36;\nconst COVERAGE =\n \"Runs automatically: CRM revenue against activity, silence on CRM payments and new contacts, \" +\n \"running totals, Square match ratio, and bridge-journal health. Square checks run only when the \" +\n \"credentialled bridge journal validates; missing CRM contact or bridge evidence marks the run \" +\n \"degraded and names the blind checks instead of reporting full health.\";\n\nasync function sha256Hex(s: string): Promise {\n const b = await crypto.subtle.digest(\"SHA-256\", new TextEncoder().encode(s));\n return [...new Uint8Array(b)].map((x) => x.toString(16).padStart(2, \"0\")).join(\"\");\n}\n\nasync function authorised(k: string): Promise {\n const configured = Deno.env.get(\"NURTURE_ADMIN_KEY_SHA256\");\n if (!k || !configured || !/^[0-9a-f]{64}$/i.test(configured)) return false;\n const got = await sha256Hex(k);\n const want = configured.toLowerCase();\n if (got.length !== want.length) return false;\n let d = 0;\n for (let i = 0; i < got.length; i++) d |= got.charCodeAt(i) ^ want.charCodeAt(i);\n return d === 0;\n}\n\nfunction invalidView(state: \"invalid\" | \"unreadable\", what: string, reason: string): any {\n return {\n ok: false,\n state,\n what,\n health: {\n reportAgeHours: null,\n stale: true,\n hasSuccessfulReport: false,\n lastRunOk: false,\n persistedLastRunOk: false,\n degraded: true,\n sourceDegraded: true,\n findingSeverity: \"none\",\n actionableFindingSeverity: \"none\",\n blind: false,\n blindFindingCount: 0,\n actionableFindingCount: 0,\n lastRunAt: null,\n lastRunError: reason,\n coverage: COVERAGE,\n schemaError: reason,\n },\n inspected: null,\n report: null,\n snapshots: [],\n };\n}\n\n/** Pure receipt classification, shared by the endpoint and executable tests. */\nexport function watchViewData(stored: unknown, nowMs = Date.now(), readError = \"\"): any {\n if (readError) {\n return invalidView(\n \"unreadable\",\n \"The stored early-warning receipt could not be read. This is not a first run or an all clear.\",\n readError,\n );\n }\n if (stored == null) {\n return {\n ok: false,\n state: \"never-run\",\n what: \"The early-warning monitor has not attempted a run yet.\",\n };\n }\n\n if (!Number.isFinite(nowMs)) {\n return invalidView(\"invalid\", \"The monitor receipt cannot be judged because the current clock is invalid.\",\n \"current time is invalid\");\n }\n let validated: ReturnType;\n try {\n validated = validateWatchBlob(stored, nowMs);\n stored = validated;\n } catch (error) {\n return invalidView(\n \"invalid\",\n \"The stored monitor receipt is malformed or future-dated and cannot be trusted.\",\n error instanceof Error ? error.message : \"stored receipt validation failed\",\n );\n }\n const emptySummary = (): WatchFindingSummary => ({\n findings: [], blind: [], actionable: [], severity: \"none\", actionableSeverity: \"none\",\n });\n const successful = validated.hasSuccessfulReport;\n const findingSummary = successful ? validatedWatchFindingSummary(validated.report) : emptySummary();\n const findingSeverity: ReportFindingSeverity = successful\n ? reportFindingSeverity(validated.report)\n : \"urgent\";\n const actionableFindingSeverity = findingSummary.actionableSeverity;\n const hasActionableFinding = findingSummary.actionable.length > 0;\n const hasBlindFinding = findingSummary.blind.length > 0;\n\n const reportMs = Date.parse(validated.report.generatedAt);\n const ageHours = (nowMs - reportMs) / 3_600_000;\n const stale = ageHours > STALE_HOURS;\n const persistedLastRunOk = validated.lastRun.ok;\n const sourceDegraded = validated.lastRun.degraded === true;\n const lastRunError = validated.lastRun.error;\n // Severity is authoritative even for a receipt written by the pre-repair cron with ok:true.\n // Keep that raw bit for diagnostics, but never expose it as effective health in JSON or prose.\n const lastRunOk = persistedLastRunOk && !sourceDegraded && !hasActionableFinding && !hasBlindFinding;\n const attemptFailed = !persistedLastRunOk && !sourceDegraded && !!lastRunError;\n const hasSuccessfulReport = successful;\n\n let state: \"not-yet-successful\" | \"degraded\" | \"urgent\" | \"failed\" | \"stale\" | \"healthy\";\n if (!hasSuccessfulReport) state = \"not-yet-successful\";\n else if (sourceDegraded) state = \"degraded\";\n else if (attemptFailed) state = \"failed\";\n else if (stale) state = \"stale\";\n else if (actionableFindingSeverity === \"urgent\") state = \"urgent\";\n else if (actionableFindingSeverity === \"attention\") state = \"degraded\";\n else if (hasBlindFinding) state = \"degraded\";\n else if (!lastRunOk) state = \"failed\";\n else state = \"healthy\";\n\n const what = state === \"not-yet-successful\"\n ? \"The early-warning monitor has not completed a successful run. Its failure is shown below.\"\n : state === \"degraded\"\n ? sourceDegraded\n ? \"The latest report contains usable evidence, but one or more monitoring sources could not be read.\" +\n (hasActionableFinding ? ` The available evidence also contains ${actionableFindingSeverity} findings.` : \"\")\n : hasActionableFinding\n ? \"The latest report contains findings that need attention. All configured evidence sources were read.\"\n : \"The latest report cannot judge one or more checks because they inspected no evidence. This is not a business alert or an all clear.\"\n : state === \"urgent\"\n ? \"The latest report contains urgent findings that need action. All configured evidence sources were read.\"\n : state === \"failed\"\n ? \"The latest attempt failed. The last completed report is retained below.\"\n : state === \"stale\"\n ? \"The latest completed report is stale; the monitor may have stopped.\" +\n (hasActionableFinding ? ` Its retained report contains ${actionableFindingSeverity} findings.` :\n hasBlindFinding ? \" Its retained report also contains checks that inspected no evidence.\" : \"\")\n : \"The latest automatic monitor run completed with all configured evidence sources.\";\n\n return {\n ok: state === \"healthy\",\n state,\n what,\n builtAt: validated.builtAt,\n health: {\n reportAgeHours: +ageHours.toFixed(1),\n stale,\n hasSuccessfulReport,\n lastRunOk,\n persistedLastRunOk,\n degraded: sourceDegraded,\n sourceDegraded,\n findingSeverity,\n actionableFindingSeverity,\n blind: hasBlindFinding,\n blindFindingCount: findingSummary.blind.length,\n actionableFindingCount: findingSummary.actionable.length,\n lastRunAt: validated.lastRun.at,\n lastRunError: lastRunError || null,\n coverage: COVERAGE,\n },\n inspected: validated.inspected,\n report: validated.report,\n snapshots: validated.snapshots,\n };\n}\n\n/** Render only detached, classified view data. The original blob value never crosses this API. */\nexport function watchViewText(data: any): string {\n if ([\"never-run\", \"invalid\", \"unreadable\"].includes(String(data?.state))) {\n const detail = data?.health?.schemaError ? `\\nReason: ${data.health.schemaError}\\n` : \"\\n\";\n return `${data?.what ?? \"The stored monitor receipt is unavailable.\"}${detail}`;\n }\n\n const h = data.health;\n const age = h.reportAgeHours === null ? \"an unreadable age\" : `${h.reportAgeHours}h ago`;\n const runLabel = data.state === \"not-yet-successful\" ? \"NOT YET SUCCESSFUL\"\n : data.state === \"urgent\" ? \"URGENT FINDINGS\"\n : data.state === \"degraded\" ? (h.sourceDegraded ? \"DEGRADED\" : h.blind ? \"CANNOT TELL\" : \"ATTENTION\")\n : data.state === \"failed\" ? \"FAILED\"\n : data.state === \"stale\" ? \"STALE\"\n : \"succeeded\";\n const inspected = data.inspected;\n const report = data.report;\n const head = [\n data.what,\n `Report generated ${report?.generatedAt ?? \"at an unreadable time\"} (${age})` +\n `; receipt stored ${data.builtAt ?? \"at an unreadable time\"}` +\n `${h.stale ? \" ***STALE OR UNREADABLE***\" : \"\"}`,\n `Last run ${runLabel}${h.lastRunError ? `: ${h.lastRunError}` : \"\"} at ${h.lastRunAt ?? \"an unreadable time\"}`,\n `Inspected ${inspected?.transactions ?? 0} payment records across ${inspected?.pages ?? 0} page(s)` +\n (inspected?.truncated ? \" — TRUNCATED\" : \"\"),\n h.coverage,\n \"\",\n ].join(\"\\n\");\n\n const reportText = report && Array.isArray(report.findings)\n ? watchReportMarkdown(report, \"The Dogs Spot — early warning\")\n : \"The stored monitor report is malformed and cannot be rendered.\\n\";\n return head + reportText;\n}\n\nexport default async function (req: Request): Promise {\n const u = new URL(req.url);\n if (!(await authorised(u.searchParams.get(\"k\") ?? \"\"))) return new Response(\"Not found\", { status: 404 });\n\n let stored: unknown = null;\n let readError = \"\";\n try {\n const { blob } = await import(\"https://esm.town/v/std/blob\");\n stored = await blob.getJSON(WATCH_BLOB);\n } catch {\n readError = \"watch receipt storage read failed\";\n }\n\n const data = watchViewData(stored, Date.now(), readError);\n if (u.searchParams.get(\"f\") === \"json\") return Response.json(data, { status: 200 });\n return new Response(watchViewText(data), {\n headers: { \"Content-Type\": \"text/plain; charset=utf-8\" },\n });\n}\n",[229],"81b0edc8-3573-4196-8a6a-bb34c5b3b4ab","watch-cron.ts","cfa8812e-98c4-11f1-9f38-1607ee4eb77e",1231,["D",1787226711931],2,"interval","\nimport {\n headlineFor,\n isBlindFindingForChecks,\n REVENUE_ACTIVITY_HELD,\n REVENUE_DOLLAR_FALL,\n REVENUE_MIN_BASELINE_ACTIVITY,\n REVENUE_MIN_PERIODS,\n revenueChannelFindings,\n runWatch,\n ratioBuckets,\n revenuePeriods,\n type Finding,\n type WatchReport,\n} from \"./watch.ts\";\nimport { paymentLedger } from \"./facts.ts\";\nimport { fetchPayments, MIN_REAL_PAYMENT, toPayment } from \"./payments-source.ts\";\n\nconst LOC = \"BQHJ19uohldYe3eqA0bl\";\nconst GHL = \"https://services.leadconnectorhq.com\";\nconst PAYMENT_PATH = \"/payments/transactions\";\nconst CONTACT_PATH = \"/contacts/\";\nconst CONTACT_PAGE_SIZE = \"100\";\nconst CONTACT_QUERY_KEYS = new Set([\"locationId\", \"limit\", \"startAfter\", \"startAfterId\"]);\nexport const BRIDGE_URL = \"https://amir5--41ace24c7e2111f18c9d1607ee4eb77e.web.val.run\";\nconst UA =\n \"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0 Safari/537.36\";\nconst DAY = 86_400_000;\nconst PAYMENT_CURRENCY = \"USD\";\nconst PAYMENT_AMOUNT_UNIT = \"major\";\nconst KNOWN_PAYMENT_STATUSES = new Set([\"succeeded\", \"failed\", \"pending\"]);\nconst CRM_REQUEST_TIMEOUT_MS = 15_000;\nconst BRIDGE_REQUEST_TIMEOUT_MS = 15_000;\n\nexport const WATCH_BLOB = \"watch_report\";\nexport const REVENUE_WINDOW_DAYS = 28;\nexport const REVENUE_WINDOWS = 7;\nexport const RATIO_WINDOW_DAYS = 7;\nexport const RATIO_WINDOWS = 6;\nexport const MONITORING_HORIZON_DAYS = REVENUE_WINDOW_DAYS * REVENUE_WINDOWS;\nexport const MAX_SNAPSHOTS = MONITORING_HORIZON_DAYS + 2;\nexport const REAL_MONEY = MIN_REAL_PAYMENT;\nexport const PAGE_CAP = 40;\nexport const BRIDGE_JOURNAL_CAP = 1_500;\nexport const MAX_TRANSACTION_DROP_SHARE = 0.10;\nexport const OVERALL_BUDGET_MS = 45_000;\n\nexport const LIFETIME_COUNTER_KEYS = [\n \"crmPaymentRecords\",\n \"crmPaymentDollarsLifetime\",\n] as const;\ntype LifetimeCounterKey = typeof LIFETIME_COUNTER_KEYS[number];\ntype LifetimeCounters = Record;\ntype Snapshot = { at: string; counters: LifetimeCounters };\ntype ResponseLike = { ok: boolean; status: number; json: () => Promise };\ntype RequestFn = (url: string, init?: RequestInit) => Promise;\ntype BlobLike = {\n getJSON: (key: string) => Promise;\n setJSON: (key: string, value: unknown) => Promise;\n};\n\nexport type ReportFindingSeverity = \"urgent\" | \"attention\" | \"note\" | \"none\";\n\nexport type WatchFindingSummary = {\n findings: Finding[];\n blind: Finding[];\n actionable: Finding[];\n severity: ReportFindingSeverity;\n actionableSeverity: ReportFindingSeverity;\n};\n\nexport type WatchInspected = {\n transactions: number;\n expectedTransactions: number;\n pages: number;\n truncated: boolean;\n validTransactionTimestamps: number;\n paymentStatuses: { succeeded: number; failed: number; pending: number };\n currency: \"USD\";\n amountUnit: \"major\";\n zeroOrTest: number;\n unknownSourceTypes: string[];\n contacts: number;\n contactPages: number;\n bridgeJournalRows: number;\n bridgePayments: number;\n bridgeAtCapacity: boolean;\n bridgeHorizonComplete: boolean;\n};\n\nexport type WatchBlob = {\n report: WatchReport;\n builtAt: string;\n hasSuccessfulReport: boolean;\n inspected: WatchInspected;\n lastRun: {\n at: string;\n ok: boolean;\n degraded?: boolean;\n findingSeverity?: ReportFindingSeverity;\n ms: number;\n error: string;\n };\n snapshots: Snapshot[];\n highWater?: Snapshot;\n};\n\nexport type BridgeEvidence = {\n journal: any[];\n payments: number;\n journalRows: number;\n atCapacity: boolean;\n horizonComplete: boolean;\n oldestAt: string;\n ratio: { subject: string; points: ReturnType };\n};\n\nexport type BridgeReadOptions = {\n admin?: string;\n bridgeUrl?: string;\n request?: RequestFn;\n timeoutMs?: number;\n};\n\nexport type TransactionEvidence = {\n rows: { atMs: number; dollars: number }[];\n count: number;\n expected: number;\n pages: number;\n truncated: false;\n validTimestamps: number;\n statuses: { succeeded: number; failed: number; pending: number };\n currency: \"USD\";\n amountUnit: \"major\";\n zeroOrTest: number;\n unknownSourceTypes: string[];\n};\n\nexport type ContactEvidence = { timestamps: number[]; rows: number; pages: number };\n\nexport type ScheduledWatchDeps = {\n blob?: BlobLike;\n env?: (name: string) => string | undefined;\n request?: RequestFn;\n now?: () => number;\n wallNow?: () => number;\n log?: (line: string) => void;\n runWatchFn?: typeof runWatch;\n};\n\nexport type ScheduledWatchResult = { published: boolean; degraded: boolean; error: string };\n\nconst envValue = (name: string): string | undefined => {\n try {\n return typeof Deno !== \"undefined\" ? Deno.env.get(name) : undefined;\n } catch {\n return undefined;\n }\n};\n\nconst errorText = (value: unknown): string => value instanceof Error ? value.message : String(value);\n\nexport function redactSecrets(value: unknown, known: string[] = []): string {\n let text = errorText(value);\n for (const secret of known.filter((x) => typeof x === \"string\" && x.length >= 4)) {\n text = text.split(secret).join(\"[REDACTED]\");\n }\n return text\n .replace(/Bearer\\s+[^\\s,;]+/gi, \"Bearer [REDACTED]\")\n .replace(/([?&](?:admin|token|api[_-]?key|secret)=)[^&\\s]+/gi, \"$1[REDACTED]\")\n .replace(/\\b((?:admin|token|api[_-]?key|secret)\\s*[:=]\\s*)[^\\s,;]+/gi, \"$1[REDACTED]\")\n .replace(/\\b(?:pit-|ghl_|admin_)[A-Za-z0-9._~-]{12,}/g, \"[REDACTED]\")\n .slice(0, 240);\n}\n\nfunction assertCrmUrl(raw: string, allowedPaths = new Set([PAYMENT_PATH, CONTACT_PATH])): URL {\n let target: URL;\n try {\n target = new URL(raw, GHL);\n } catch {\n throw new Error(\"CRM URL is invalid\");\n }\n if (target.protocol !== \"https:\" || target.origin !== GHL || target.username || target.password) {\n throw new Error(\"refusing a URL outside the CRM origin\");\n }\n if (!allowedPaths.has(target.pathname)) throw new Error(\"refusing an undocumented CRM endpoint\");\n return target;\n}\n\nfunction assertContactPageUrl(raw: string, continuation: boolean): URL {\n const target = assertCrmUrl(raw, new Set([CONTACT_PATH]));\n if (target.hash) throw new Error(\"contact pagination URL contains an unsafe fragment\");\n\n for (const key of target.searchParams.keys()) {\n if (!CONTACT_QUERY_KEYS.has(key)) {\n throw new Error(`contact pagination URL uses an unexpected query route: ${key || \"(empty)\"}`);\n }\n }\n const one = (key: string): string => {\n const values = target.searchParams.getAll(key);\n if (values.length !== 1) {\n throw new Error(`contact pagination URL must contain exactly one ${key}`);\n }\n return values[0];\n };\n\n const locationId = one(\"locationId\");\n if (!/^[A-Za-z0-9]{20}$/.test(locationId)) {\n throw new Error(\"contact pagination URL contains an unsafe locationId\");\n }\n if (locationId !== LOC) {\n throw new Error(\"contact pagination URL is not pinned to the Dogs Spot locationId\");\n }\n if (one(\"limit\") !== CONTACT_PAGE_SIZE) {\n throw new Error(`contact pagination URL changed the requested limit from ${CONTACT_PAGE_SIZE}`);\n }\n\n const startAfter = target.searchParams.getAll(\"startAfter\");\n const startAfterId = target.searchParams.getAll(\"startAfterId\");\n if (!continuation) {\n if (startAfter.length || startAfterId.length) {\n throw new Error(\"initial contact query unexpectedly contains a pagination cursor\");\n }\n return target;\n }\n if (startAfter.length !== 1 || startAfterId.length !== 1) {\n throw new Error(\"contact pagination URL must contain one complete cursor pair\");\n }\n if (!/^\\d{1,20}$/.test(startAfter[0]) || !/^[A-Za-z0-9_-]{1,128}$/.test(startAfterId[0])) {\n throw new Error(\"contact pagination URL contains an unsafe cursor\");\n }\n return target;\n}\n\nfunction bridgeTarget(configured: string): URL {\n let url: URL;\n try {\n url = new URL(configured || BRIDGE_URL);\n if (url.protocol !== \"https:\") throw new Error(\"HTTPS is required\");\n } catch {\n throw new Error(\"bridge journal unavailable: BRIDGE_URL is invalid\");\n }\n const allowed = new URL(BRIDGE_URL);\n if (url.origin !== allowed.origin || url.hostname !== allowed.hostname ||\n url.pathname !== allowed.pathname || url.username || url.password) {\n throw new Error(\"bridge journal unavailable: URL is outside the exact allowed origin\");\n }\n url.search = \"\";\n url.hash = \"\";\n return url;\n}\n\nexport async function readBridgeEvidence(\n nowMs: number,\n options: BridgeReadOptions = {},\n): Promise {\n if (!Number.isFinite(nowMs)) throw new Error(\"bridge journal unavailable: current time is invalid\");\n const admin = (options.admin ?? envValue(\"BRIDGE_ADMIN\") ?? \"\").trim();\n if (!admin) throw new Error(\"bridge journal unavailable: BRIDGE_ADMIN is not configured\");\n\n const configuredUrl = (options.bridgeUrl ?? envValue(\"BRIDGE_URL\") ?? \"\").trim();\n const url = bridgeTarget(configuredUrl);\n url.searchParams.set(\"dump\", \"1\");\n url.searchParams.set(\"admin\", admin);\n\n const timeoutMs = options.timeoutMs ?? BRIDGE_REQUEST_TIMEOUT_MS;\n if (!Number.isFinite(timeoutMs) || timeoutMs <= 0) throw new Error(\"bridge journal request budget is exhausted\");\n let response: ResponseLike;\n try {\n response = await (options.request ?? fetch)(url.toString(), {\n method: \"GET\",\n redirect: \"manual\",\n signal: AbortSignal.timeout(Math.max(1, Math.floor(timeoutMs))),\n }) as ResponseLike;\n } catch {\n throw new Error(\"bridge journal request failed\");\n }\n if (response.status >= 300 && response.status < 400) {\n throw new Error(`bridge journal refused redirect HTTP ${response.status}`);\n }\n if (!response.ok) throw new Error(`bridge journal request failed with HTTP ${response.status}`);\n\n let journal: unknown;\n try {\n journal = await response.json();\n } catch {\n throw new Error(\"bridge journal response was not valid JSON\");\n }\n if (!Array.isArray(journal)) throw new Error(\"bridge journal response was not an array\");\n if (journal.length === 0) {\n throw new Error(\"bridge journal returned zero rows; refusing to publish a zero-data watch report\");\n }\n if (journal.length > BRIDGE_JOURNAL_CAP) {\n throw new Error(`bridge journal exceeded its known ${BRIDGE_JOURNAL_CAP}-row cap`);\n }\n\n const times = journal.map((row, i) => {\n if (!row || typeof row !== \"object\" || Array.isArray(row)) {\n throw new Error(`bridge journal row ${i + 1} is malformed`);\n }\n const at = Date.parse(typeof row.ts === \"string\" ? row.ts : \"\");\n if (!Number.isFinite(at)) throw new Error(`bridge journal row ${i + 1} has an invalid timestamp`);\n if (at > nowMs + 5 * 60_000) throw new Error(`bridge journal row ${i + 1} has a future timestamp`);\n return at;\n });\n\n const ledger = paymentLedger(journal);\n if (ledger.length === 0) {\n throw new Error(\"bridge journal contained no Square payment records; refusing to publish a zero match ratio\");\n }\n if (ledger.some((row) => !Number.isFinite(row.atMs))) {\n throw new Error(\"bridge journal contains a Square payment with no readable timestamp\");\n }\n\n const oldestMs = Math.min(...times);\n const ratioStart = nowMs - RATIO_WINDOW_DAYS * RATIO_WINDOWS * DAY;\n const atCapacity = journal.length === BRIDGE_JOURNAL_CAP;\n const horizonComplete = !atCapacity || oldestMs <= ratioStart;\n if (!horizonComplete) {\n throw new Error(\"bridge journal history is truncated inside the match-ratio horizon\");\n }\n\n return {\n journal,\n payments: ledger.length,\n journalRows: journal.length,\n atCapacity,\n horizonComplete,\n oldestAt: new Date(oldestMs).toISOString(),\n ratio: {\n subject: \"Square payments\",\n points: ratioBuckets(ledger, nowMs, RATIO_WINDOW_DAYS, RATIO_WINDOWS),\n },\n };\n}\n\nexport async function readTransactions(\n get: (url: string) => Promise,\n nowMs = Date.now(),\n options: { pageSize?: number; pageCap?: number } = {},\n): Promise {\n const rawRows: any[] = [];\n const source = await fetchPayments(async (url) => {\n const body = await get(url);\n if (isRecord(body) && Array.isArray(body.data)) rawRows.push(...body.data);\n return body;\n }, {\n locationId: LOC,\n pageSize: options.pageSize,\n pageCap: options.pageCap ?? PAGE_CAP,\n now: nowMs,\n });\n\n const count = source.source.totalCount;\n if (count === 0) throw new Error(\"payment source returned zero transactions; refusing to publish\");\n if (rawRows.length !== count) throw new Error(`payment source read ${rawRows.length} of ${count}`);\n\n const statuses = { succeeded: 0, failed: 0, pending: 0 };\n let zeroOrTest = 0;\n const rows = rawRows.map((raw) => {\n const payment = toPayment(raw);\n if (!KNOWN_PAYMENT_STATUSES.has(payment.status)) {\n throw new Error(`unknown payment status for ${payment.id}: refusing to convert it to zero dollars`);\n }\n if (payment.status === \"succeeded\") statuses.succeeded++;\n else if (payment.status === \"failed\") statuses.failed++;\n else statuses.pending++;\n\n const statedCurrency = raw.currency ?? raw.currencyCode;\n if (statedCurrency != null &&\n (typeof statedCurrency !== \"string\" || statedCurrency.trim().toUpperCase() !== PAYMENT_CURRENCY)) {\n throw new Error(`payment ${payment.id} has an unsupported currency`);\n }\n if (!payment.at) throw new Error(`payment ${payment.id} has no createdAt timestamp`);\n const atMs = Date.parse(payment.at);\n if (!Number.isFinite(atMs)) throw new Error(`payment ${payment.id} has an invalid timestamp`);\n\n const isRevenue = payment.status === \"succeeded\" && payment.amount >= REAL_MONEY;\n if (payment.status === \"succeeded\" && !isRevenue) zeroOrTest++;\n return { atMs, dollars: isRevenue ? payment.amount : 0 };\n });\n\n return {\n rows,\n count,\n expected: source.source.totalCount,\n pages: source.source.pages,\n truncated: false,\n validTimestamps: rows.length,\n statuses,\n currency: PAYMENT_CURRENCY,\n amountUnit: PAYMENT_AMOUNT_UNIT,\n zeroOrTest,\n unknownSourceTypes: source.unknownTypes,\n };\n}\n\nexport async function readContactTimes(\n get: (url: string) => Promise,\n pageLimit = 3,\n nowMs = Date.now(),\n): Promise {\n if (!Number.isInteger(pageLimit) || pageLimit < 1 || pageLimit > 10) {\n throw new Error(\"invalid contact page limit\");\n }\n if (!Number.isFinite(nowMs)) throw new Error(\"contact source current time is invalid\");\n const timestamps: number[] = [];\n const seenUrls = new Set();\n let pages = 0;\n let url: URL | null = assertContactPageUrl(\n `${GHL}${CONTACT_PATH}?locationId=${LOC}&limit=${CONTACT_PAGE_SIZE}`,\n false,\n );\n while (url && pages < pageLimit) {\n const target = url;\n if (seenUrls.has(target.toString())) throw new Error(\"contact pagination repeated a page URL\");\n seenUrls.add(target.toString());\n\n const page = await get(target.toString());\n if (!isRecord(page)) {\n throw new Error(`contact page ${pages + 1} is malformed`);\n }\n if (!Array.isArray(page.contacts)) throw new Error(`contact page ${pages + 1} has no contacts array`);\n if (!isRecord(page.meta)) {\n throw new Error(`contact page ${pages + 1} has no metadata object`);\n }\n if (page.contacts.length > 100) throw new Error(`contact page ${pages + 1} exceeds its requested limit`);\n if (page.meta.nextPageUrl != null &&\n (typeof page.meta.nextPageUrl !== \"string\" || !page.meta.nextPageUrl.trim())) {\n throw new Error(`contact page ${pages + 1} has an invalid nextPageUrl`);\n }\n\n for (const contact of page.contacts) {\n if (!contact || typeof contact !== \"object\" || Array.isArray(contact)) {\n throw new Error(`contact page ${pages + 1} contains a malformed row`);\n }\n const at = Date.parse(String(contact.dateAdded ?? \"\"));\n if (!Number.isFinite(at)) throw new Error(\"contact row has an invalid dateAdded timestamp\");\n if (at > nowMs) throw new Error(\"contact row has a future dateAdded timestamp\");\n if (timestamps.length && at > timestamps[timestamps.length - 1]) {\n throw new Error(\"contact pages are not pinned newest-first\");\n }\n timestamps.push(at);\n }\n pages++;\n\n const next = page.meta.nextPageUrl ?? null;\n url = next ? assertContactPageUrl(next, true) : null;\n }\n if (timestamps.length === 0) throw new Error(\"contact source returned zero timestamps\");\n return { timestamps, rows: timestamps.length, pages };\n}\n\nconst CANONICAL_UTC_TIME = /^\\d{4}-\\d{2}-\\d{2}T\\d{2}:\\d{2}:\\d{2}\\.\\d{3}Z$/;\nconst MAX_REPORT_PERSIST_LAG_MS = 5 * 60_000;\n\nconst isRecord = (value: unknown): value is Record => {\n try {\n return !!value && typeof value === \"object\" && !Array.isArray(value) &&\n Object.getPrototypeOf(value) === Object.prototype;\n } catch {\n return false;\n }\n};\n\nconst isNormalObjectDataDescriptor = (descriptor: PropertyDescriptor | undefined): boolean =>\n descriptor !== undefined && Object.prototype.hasOwnProperty.call(descriptor, \"value\") &&\n descriptor.enumerable === true && descriptor.writable === true && descriptor.configurable === true;\n\nfunction hasExactKeys(\n value: Record,\n required: readonly string[],\n optional: readonly string[] = [],\n): boolean {\n try {\n const allowed = new Set([...required, ...optional]);\n const keys = Reflect.ownKeys(value);\n return required.every((key) => keys.includes(key)) &&\n keys.every((key) => typeof key === \"string\" && allowed.has(key) &&\n isNormalObjectDataDescriptor(Object.getOwnPropertyDescriptor(value, key)));\n } catch {\n return false;\n }\n}\n\nfunction hasExactDataKeys(\n value: Record,\n required: readonly string[],\n optional: readonly string[] = [],\n): boolean {\n return hasExactKeys(value, required, optional);\n}\n\nfunction isExactArray(value: unknown): value is unknown[] {\n try {\n if (!Array.isArray(value) || Object.getPrototypeOf(value) !== Array.prototype) return false;\n const keys = Reflect.ownKeys(value);\n const lengthDescriptor = Object.getOwnPropertyDescriptor(value, \"length\");\n if (!lengthDescriptor || !Object.prototype.hasOwnProperty.call(lengthDescriptor, \"value\") ||\n typeof lengthDescriptor.value !== \"number\" || !Number.isSafeInteger(lengthDescriptor.value) ||\n lengthDescriptor.value < 0 || lengthDescriptor.enumerable !== false ||\n lengthDescriptor.writable !== true || lengthDescriptor.configurable !== false) return false;\n const length = lengthDescriptor.value;\n if (keys.length !== length + 1 || !keys.includes(\"length\")) return false;\n for (let i = 0; i < length; i++) {\n const key = String(i);\n if (!keys.includes(key) ||\n !isNormalObjectDataDescriptor(Object.getOwnPropertyDescriptor(value, key))) return false;\n }\n return keys.every((key) => key === \"length\" ||\n (typeof key === \"string\" && /^(?:0|[1-9]\\d*)$/.test(key) && Number(key) < length));\n } catch {\n return false;\n }\n}\n\nfunction isExactDataArray(value: unknown): value is unknown[] {\n return isExactArray(value);\n}\n\nfunction detachedExactData(\n value: unknown,\n fail: SchemaFailure,\n path: string,\n active: Set

Of the ${ptReadable ? pt.booked : \"unknown\"} Pup Talks: showed / no-show / never marked either way	${ptReadable ? `${pt.showed} / ${pt.noshow} / ${Math.max(0, pt.booked - pt.showed - pt.noshow)}` : \"Unknown\"}
Canceled (not counted above)	${ptReadable ? pt.cancelled : \"Unknown\"}
Show rate	${ptReadable ? `${pt.showed} of ${pt.booked} booked${pt.booked >= 5 ? ` (${pct(pt.showed, pt.booked)})` : \"\"}${Math.max(0, pt.booked - pt.showed - pt.noshow) > 0 && pt.showed + pt.noshow >= 5 ? `; of the ${pt.showed + pt.noshow} actually marked, ${pct(pt.showed, pt.showed + pt.noshow)}` : \"\"}` : \"Unknown\"}
Free Training Day booked / showed	${ftdReadable ? `${ftd.booked} / ${ftd.showed}${ftd.booked === 0 ? \" (none scheduled this week)\" : \"\"}` : \"Unknown\"}
Meta connection error	${esc(metaErr)}

Stage	People
${esc(STATUS_LABEL[s.k])}	${s.n}
Total in a sequence	${sum}

Segment	Count	Share	What can be done
Has an email	${c.emailable}	${pct(c.emailable, d.total)}	Address inventory only; not permission to release.
Email + consent snapshot clear	${c.releaseReady ?? 0}	${pct(c.releaseReady ?? 0, d.total)}	The only rows allowed into the dry-run batch plan.
Email, consent unknown	${c.consentUnknown ?? c.emailable}	${pct(c.consentUnknown ?? c.emailable, d.total)}	Held until each full contact DND snapshot is read.
Email blocked / DND	${c.emailBlocked ?? 0}	${pct(c.emailBlocked ?? 0, d.total)}	Excluded from the release.
Phone only	${c.phoneOnly}	${pct(c.phoneOnly, d.total)}	SMS — held until numbers are validated. Stale numbers get a business flagged by carriers.
Neither	${c.unreachable}	${pct(c.unreachable, d.total)}	Nothing by email or text. Reachable only inside Messenger, within Meta's window.
Excluded	${c.excluded}	${pct(c.excluded, d.total)}	Already customers, already on a path, flagged spam, or duplicates.

Campaign	Spent	Conversations	Cost each
Kims New Except4Ads#2	$180.64	47	$3.84
APRIL 10th Fresh February Leads - Copy	$170.89	44	$3.88
Email CSV AI Campaign	$116.49	22	$5.30
Training Tips-Messenger Leads-6/26	$86.96	14	$6.21
Free Training Day Website 6/19	$0.00	0	off
Total	$554.98	127	$4.37

Measure	This week	How it is worked out
Cost per click	$2.05	$164.00 divided by 80 clicks
Cost per conversion	$41.00	$164.00 divided by 4 conversions
Click through rate	8.25%	80 clicks divided by 970 impressions
Your share of available searches	32%	Google's figure, up from 29%
Rover's share of the same searches	24%	Google's figure, up from 22%

Channel	Messages in	Notes
Facebook	538	72% of everything that came in
Phone	71	120 calls in total, 24 unanswered
Text	71
Instagram	46
Email	4

Figure	Value	Source and method
Facebook spend	$554.98	Ads Manager, account 938090411743620, 31 Jul to 5 Aug, sum of the four live campaigns
Facebook conversations	127	Same view, sum of the Results column
Facebook cost per conversation	$4.37	554.98 divided by 127
Facebook consistency check	4 of 4	Each campaign's spend divided by its results matches Meta's own cost per result to the cent
Google spend, clicks, impressions, conversions	$164, 80, 970, 4	Google Ads overview, account 942-544-7945, 31 Jul to 6 Aug
New contacts, this week and last	175 and 197	CRM contact search on date added, converted to New York time before bucketing, two independent pulls agreed
Appointments	55 and 64	All 29 calendars queried one at a time, 197 raw events, bucketed on start time
Messages in and out	748 and 1,143	660 conversations pulled in full, 15,488 messages, system audit entries excluded
Calls	120, 96 answered	Call type messages, answered means completed
Opportunities won, all time	0	All 5,768 opportunities paginated: 5,594 open, 174 lost, 0 won, 0 abandoned. This is the pipeline view only, not a statement about money received
Payment records in the CRM	232 and 195	Transactions and orders. Three transactions fall inside this week, which is being checked before any return figure is quoted
Contacts with no source, 31 Jul to 5 Aug	120 of 149	Source field on each new contact record

Where the money went	Amount	How this page gets it
Facebook and Instagram3 August to 9 August 2026	$676.94	Read straight from the ad platform every time your card page loads. Read three times today, at 3:06 pm, 3:15 pm and 3:16 pm, and it said the same figure each time.
Google31 July to 6 August 2026	$164.00	Typed by hand. This is the figure in the message sent to you on 7 August. Google puts its own numbers behind a developer token, which Google quotes at about five business days. Google joins this page the same way Facebook has once that token lands, and until then every Google figure you see anywhere is one a person typed.

In the seven days 3 August to 9 August	Count
New people in your CRM	168
Of those, arrived through Facebook or Instagram	139
New cards on your Initial Lead Pipeline	166
Pup Talk appointments on your calendar	20
Of those, showed up	15
Cards that moved into your Customer column	2

Program price on the record	Records	Value
$3,295.00	39	$128,505.00
$2,395.00	11	$26,345.00
$3,795.00	3	$11,385.00
All valued records	53	$166,235.00

What happens to it	Payments	Value
Places itself. One booking open, so the money goes straight on it.	15	$7,880.00
Waits for one of your team to pick. More than one booking open.	0	$0.00
Booking already carries a value, so it is left exactly as it is.	15	$8,237.00
Stays where it is, and it is two separate causes. 3 worth $480.00 carry no name on the record. 3 worth $967.00 name a real customer whose booking sits on another board.	6	$1,447.00
All completed payments	36	$17,564.00

Read from the system itself at 3:12 pm today	Reading
Practice mode	On
Messages to real customers, all time	0
Records it is tracking	1
Practice messages produced	5
Version, and its last pass	1.7.1, 3:11 pm

Program price on the record	Records	Value
$3,295	39	$128,505.00
$2,395	11	$26,345.00
$3,795	3	$11,385.00
All valued records	53	$166,235.00

What happens to it	Payments	Value
Places itself. One booking open, so the money goes straight on it.	15	$7,880.00
Needs one of your team to pick. More than one booking open.	0	$0.00
Already has a value on the booking, so it is left alone.	15	$8,237.00
Cannot be placed, and it is two different problems. Three arrived against a record with no name on it at all. The other three name a real customer who has no card in your Customer column to put the money on.	6	$1,447.00
All completed payments	36	$17,564.00

Route	Payments	What it carries
Invoice raised in the CRM, paid by card	56	Arrives already attached to the customer. This is most of your real revenue.
Order form and manual charges	12	Same, attached to the customer.
Counter sale in Square with no name taken	8	Files against one nameless record. Nothing can ever place these.

What it finds	What it does
One open booking	Writes the amount on. No person involved.
More than one open booking	Puts it on an exception list for your team to pick. It never guesses.
No name on the payment	Reported separately as unplaceable. Never guessed at.
Booking already has a price on it	Left exactly as it is. It never overwrites anybody's number.

Outcome	Payments	Value
Places itself. One booking open.	15	$7,880.00
Goes to the exception list for your team to pick.	0	$0.00
Booking already priced, so left alone.	15	$8,237.00
Cannot be placed, reported separately.	6	$1,447.00
All completed payments	36	$17,564.00

Task	Who	How often
Take a name at the counter when somebody pays without one.	Front desk	Only fixes future payments, not past ones. Eight so far have no name.
Pick the right booking when a customer has more than one open.	Whoever you nominate	Zero times today. The list is empty.
Moving cards into Customer	Nobody	Already automated. Noted, and thank you for the correction.
Anything else	Nobody	The rest is automatic.

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Where your leads come from, and what goes back

Overall status

What this page deliberately does not claim

Did the ad leads actually land?

Did the ad leads actually land?

Did the ad leads actually land?

Some numbers could not be read

What last week's report said

What last week's report said

The Dogs Spot, the week in numbers

What happened, in words DRAFT until Amir reviews

New inquiries, last eight weeks

Where this week's inquiries came from

Why there is no revenue figure

Appendix, the fine print

This week's raw counts

How every number is computed

Nurture path registry

Holiday deposits

Holiday deposits

Holiday deposits

Holiday deposits

The Dogs Spot

Waiting on you

From first contact to paying customer

Is everything working?

Where the last 7 days of inquiries came from

Which ads they answered

New inquiries, week by week

What the advertising cost

What we have been doing

One thing worth fixing in the CRM

The follow-up system, in detail

What needs doing today

The Dogs Spot, Nurture Control Panel

Right now

Where those people are

Stop everything

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Something went wrong in the last 24 hours

The dormant list — what is actually in it

Who can actually be contacted

How old it really is

The release plan

The Dogs Spot, week of 31 July to 6 August 2026

The thing worth two minutes

Facebook

Where the money went

Google

Your CRM

Where the 175 came from

The 175, since you asked what it counts

The gap between what the ads claim and what your CRM received

Appendix, every number and where it came from

What you spent, and what came back

1. What you spent, and what it brought

What your Square money is doing

What your bookings carry today

2. Where your people came from

3. What happened to those people

4. What your follow up system is doing

Your review pipeline, on one page for the first time

Where your money is, and what is missing

The money Square has sent across

The gap, in one sentence

What your bookings currently carry

What happens the moment the amount gets written

Two things worth knowing that nobody asked about

How Square money reaches your reports

1. What happens today

2. What happens once the reconciliation runs

3. What your staff actually have to do

The corrected unmatched figure you asked for

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