Mews — The Dylan Amsterdam

[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":10},"actionData","errors","root",{"_152":153,"_154":155},"routes/_app.x.$handle.$name",{"_96":95,"_32":45,"_103":86,"_27":53,"_13":14,"_104":-5,"_11":105,"_106":107,"_108":109,"_110":111,"_112":113,"_20":-5,"_114":-5,"_115":-5,"_116":25,"_117":118,"_119":58,"_120":-5,"_121":-5,"_122":123},"routes/_app.x.$handle.$name.branch.$branch.version.$version.diff",{"_11":12,"_13":14,"_15":16,"_17":-5,"_18":-5},"project",{"_43":44,"_32":45,"_38":46,"_47":-5,"_48":25,"_49":50,"_51":50,"_52":53,"_54":-5,"_18":55,"_56":31,"_57":58,"_59":-5,"_60":-5,"_61":62,"_63":64,"_65":-5,"_66":-5,"_67":-5,"_68":-5,"_69":70,"_71":70,"_72":73,"_74":73,"_75":73,"_76":70,"_77":70,"_78":79,"_80":81,"_82":83,"_84":25},"version",22,"changes",[19],"aiChatInfo","userId",{"_20":21,"_22":23,"_24":25,"_26":25,"_27":28,"_29":28},"file",{"_30":31,"_32":28,"_33":34,"_35":37,"_38":39,"_40":14,"_41":42,"_24":25},"previous",{"_30":31,"_32":28,"_33":34,"_35":36},"deleted",false,"deletedHere","path","main.ts","latestPath","fileId","c0c29270-aaf9-11f1-ac23-1607ee4eb77e","name","fileType","http","content","/**\n * Mock Mews API + live reservation screen\n * ElevenLabs Agents case-study demo.\n *\n * Paste this ENTIRE file into your val.town HTTP file. Nothing else.\n *\n * Routes\n * GET / live reservation screen (share this tab)\n * GET /state raw JSON\n * POST /get-reservation { surname, room_number }\n * POST /extend-stay { room_number, additional_nights }\n * POST /late-checkout { room_number, checkout_time }\n * POST /log-issue { room_number, summary }\n * GET /reset back to the starting state\n */\n\nimport { blob } from \"https://esm.town/v/std/blob\";\n\nconst KEY = \"dylan_demo_state\";\nconst MONTHS = [\n \"Jan\",\n \"Feb\",\n \"Mar\",\n \"Apr\",\n \"May\",\n \"Jun\",\n \"Jul\",\n \"Aug\",\n \"Sep\",\n \"Oct\",\n \"Nov\",\n \"Dec\",\n];\n\nfunction addDays(base, n) {\n const d = new Date(base);\n d.setDate(d.getDate() + n);\n return d;\n}\n\nfunction fmt(d) {\n return d.getDate() + \" \" + MONTHS[d.getMonth()] + \" \" + d.getFullYear();\n}\n\nfunction seed() {\n const today = new Date();\n return {\n property: \"The Dylan Amsterdam\",\n today: fmt(today),\n updatedAt: new Date().toISOString(),\n lastAction: null,\n reservations: {\n \"24\": {\n id: \"MEWS-8841-2207\",\n firstName: \"Ali\",\n surname: \"Loynachan\",\n room: \"24\",\n roomType: \"Deluxe King\",\n checkIn: fmt(today),\n checkOut: fmt(addDays(today, 1)),\n checkOutISO: addDays(today, 1).toISOString(),\n nights: 1,\n rate: 245,\n breakfastIncluded: true,\n status: \"In house\",\n loyalty: \"Returning guest\",\n staysToDate: 7,\n preferences: \"High floor, away from the lift. Still water on arrival.\",\n lateCheckout: null,\n balance: 245,\n cardOnFile: \"Visa ending 4412\",\n nightsAvailable: 2,\n notes: [],\n },\n \"11\": {\n id: \"MEWS-8839-1180\",\n firstName: \"Joost\",\n surname: \"Bakker\",\n room: \"11\",\n roomType: \"Standard Queen\",\n checkIn: fmt(addDays(today, -2)),\n checkOut: fmt(addDays(today, 3)),\n checkOutISO: addDays(today, 3).toISOString(),\n nights: 5,\n rate: 195,\n breakfastIncluded: false,\n status: \"In house\",\n loyalty: \"None\",\n staysToDate: 1,\n preferences: \"\",\n lateCheckout: null,\n balance: 975,\n cardOnFile: \"Mastercard ending 8830\",\n nightsAvailable: 4,\n notes: [],\n },\n \"33\": {\n id: \"MEWS-8840-4416\",\n firstName: \"Kenji\",\n surname: \"Tanaka\",\n room: \"33\",\n roomType: \"Deluxe King\",\n checkIn: fmt(addDays(today, -1)),\n checkOut: fmt(addDays(today, 2)),\n checkOutISO: addDays(today, 2).toISOString(),\n nights: 3,\n rate: 245,\n breakfastIncluded: true,\n status: \"In house\",\n loyalty: \"First stay\",\n staysToDate: 3,\n preferences: \"Quiet room.\",\n lateCheckout: null,\n balance: 735,\n cardOnFile: \"Amex ending 1006\",\n nightsAvailable: 0,\n notes: [],\n },\n },\n availability: {\n \"Deluxe King\": { rooms: 6, rate: 245 },\n \"Standard Queen\": { rooms: 2, rate: 195 },\n \"Suite\": { rooms: 0, rate: 480 },\n },\n occupancyTomorrow: \"71%\",\n };\n}\n\nasync function load() {\n try {\n const s = await blob.getJSON(KEY);\n if (s && s.reservations) return s;\n } catch (e) {}\n const fresh = seed();\n try {\n await blob.setJSON(KEY, fresh);\n } catch (e) {}\n return fresh;\n}\n\nasync function save(s) {\n s.updatedAt = new Date().toISOString();\n try {\n await blob.setJSON(KEY, s);\n } catch (e) {}\n}\n\nfunction json(body, status = 200) {\n return new Response(JSON.stringify(body, null, 2), {\n status,\n headers: {\n \"content-type\": \"application/json\",\n \"access-control-allow-origin\": \"*\",\n \"cache-control\": \"no-store\",\n },\n });\n}\n\nfunction conf() {\n return \"DYLN-\" + Math.floor(100000 + Math.random() * 900000);\n}\n\nexport default async function (req: Request): Promise {\n const url = new URL(req.url);\n const path = url.pathname.replace(/\\/+$/, \"\") || \"/\";\n\n if (req.method === \"OPTIONS\") {\n return new Response(null, {\n headers: {\n \"access-control-allow-origin\": \"*\",\n \"access-control-allow-methods\": \"GET,POST,OPTIONS\",\n \"access-control-allow-headers\": \"*\",\n },\n });\n }\n\n if (path === \"/\") {\n return new Response(SCREEN, {\n headers: { \"content-type\": \"text/html; charset=utf-8\" },\n });\n }\n\n if (path === \"/reset\") {\n const fresh = seed();\n await save(fresh);\n return json({ ok: true, message: \"Demo state reset.\" });\n }\n\n const state = await load();\n\n if (path === \"/state\") return json(state);\n\n let body: any = {};\n try {\n body = await req.json();\n } catch (e) {\n body = {};\n }\n\n const room = String(body.room_number || \"\").replace(/\\D/g, \"\").trim();\n const res = state.reservations[room];\n\n if (path === \"/get-reservation\") {\n const surname = String(body.surname || \"\").trim().toLowerCase();\n if (!res) {\n return json({\n found: false,\n message: \"No reservation found for that room number.\",\n });\n }\n if (surname && res.surname.toLowerCase() !== surname) {\n return json({\n found: false,\n message: \"That surname does not match the reservation on that room.\",\n });\n }\n return json({\n found: true,\n todays_date: fmt(new Date()),\n reservation_id: res.id,\n guest_name: res.firstName + \" \" + res.surname,\n room: res.room,\n room_type: res.roomType,\n checking_out: res.checkOut,\n nights_booked: res.nights,\n nightly_rate_eur: res.rate,\n breakfast_included: res.breakfastIncluded,\n loyalty: res.loyalty,\n previous_stays: res.staysToDate,\n preferences: res.preferences,\n late_checkout: res.lateCheckout,\n card_on_file: res.cardOnFile,\n rooms_available_same_type: state.availability[res.roomType].rooms,\n additional_nights_available: res.nightsAvailable,\n });\n }\n\n if (path === \"/extend-stay\") {\n if (!res) {\n return json({ success: false, message: \"Reservation not found.\" });\n }\n const n = Math.max(\n 1,\n parseInt(String(body.additional_nights || \"1\"), 10) || 1,\n );\n const avail = state.availability[res.roomType];\n if (!avail || avail.rooms < 1) {\n return json({\n success: false,\n message: \"No \" + res.roomType + \" rooms available.\",\n });\n }\n const maxNights = typeof res.nightsAvailable === \"number\"\n ? res.nightsAvailable\n : 0;\n if (maxNights < 1) {\n return json({\n success: false,\n booked: false,\n message:\n \"NOT BOOKED. The room is not available for any further nights. Tell the guest you cannot extend this reservation, and offer to have the morning team look at moving them to another room.\",\n });\n }\n if (n > maxNights) {\n return json({\n success: false,\n booked: false,\n message: \"NOT BOOKED. Only \" + maxNights +\n \" further night(s) are available on this room, not \" + n +\n \". Tell the guest how many nights you can actually offer, quote \" +\n maxNights + \" night(s) at EUR \" + res.rate * maxNights +\n \" on the card on file, and ask permission for that instead. Nothing has been changed.\",\n });\n }\n if (body.guest_confirmed !== true) {\n return json({\n success: false,\n booked: false,\n message: \"NOT BOOKED. \" + n + \" extra night(s) costs EUR \" +\n res.rate * n +\n \". You must tell the guest the total, say it will go on the card on file, ask permission, and wait for a clear yes. Then call this again with guest_confirmed set to true. Nothing has been changed.\",\n });\n }\n avail.rooms -= 1;\n res.nightsAvailable = maxNights - n;\n res.nights += n;\n res.balance += res.rate * n;\n const next = addDays(new Date(res.checkOutISO), n);\n res.checkOutISO = next.toISOString();\n res.checkOut = fmt(next);\n const c = conf();\n res.notes.push(\"Stay extended by \" + n + \" night(s). Ref \" + c + \".\");\n state.lastAction = \"Extended room \" + room + \" by \" + n + \" night(s)\";\n await save(state);\n return json({\n success: true,\n confirmation_number: c,\n new_checkout_date: res.checkOut,\n nights_added: n,\n amount_charged_eur: res.rate * n,\n charged_to: res.cardOnFile,\n message:\n \"Booked. Tell the guest the new checkout date and the confirmation number, then ask whether they would like that confirmation by email or by text. Nothing has been sent yet, so never say a confirmation has already gone out.\",\n });\n }\n\n if (path === \"/late-checkout\") {\n if (!res) {\n return json({ success: false, message: \"Reservation not found.\" });\n }\n const raw = String(body.checkout_time || \"13:00\").toLowerCase().trim();\n const isPM = /p\\.?\\s?m\\.?/.test(raw);\n const isAM = /a\\.?\\s?m\\.?/.test(raw);\n const digits = raw.match(/(\\d{1,2})(?::(\\d{2}))?/);\n let hour = digits ? parseInt(digits[1], 10) : 13;\n const mins = digits && digits[2] ? digits[2] : \"00\";\n if (isPM && hour < 12) hour += 12;\n if (isAM && hour === 12) hour = 0;\n if (hour < 9) hour += 12; // \"3:00\" with no am/pm means afternoon here\n const t = (hour < 10 ? \"0\" : \"\") + hour + \":\" + mins;\n const fee = hour <= 13 ? 0 : hour <= 16 ? 45 : -1;\n if (fee === -1) {\n return json({\n success: false,\n allowed: false,\n requested_time: t,\n message:\n \"Checkout after 16:00 is not available. It would count as a full additional night at EUR \" +\n res.rate +\n \". Offer the guest either a 16:00 checkout or extending the stay by one night.\",\n });\n }\n if (fee > 0 && body.guest_confirmed !== true) {\n return json({\n success: false,\n booked: false,\n message: \"NOT BOOKED. A \" + t + \" checkout costs EUR \" + fee +\n \". You must tell the guest the price, say it will go on the card on file, ask permission, and wait for a clear yes. Then call this again with guest_confirmed set to true. Nothing has been changed.\",\n });\n }\n if (res.lateCheckout === t) {\n return json({\n success: true,\n already_set: true,\n checkout_time: t,\n fee_eur: 0,\n complimentary: fee === 0,\n message:\n \"This late checkout was already confirmed. Nothing has changed and nothing further has been charged. Tell the guest the checkout time only. Do not give a confirmation number.\",\n });\n }\n if (res.lateCheckout && fee === 0) {\n res.notes = res.notes.filter(function (n) {\n return n.indexOf(\"Late checkout confirmed\") !== 0;\n });\n }\n res.lateCheckout = t;\n res.balance += fee;\n const c = conf();\n res.lastLateCheckoutRef = c;\n res.notes.push(\n \"Late checkout confirmed to \" + t +\n (fee ? \" (EUR \" + fee + \")\" : \" (complimentary)\") + \". Ref \" + c + \".\",\n );\n state.lastAction = \"Late checkout \" + t + \" on room \" + room;\n await save(state);\n return json({\n success: true,\n checkout_time: t,\n fee_eur: fee,\n complimentary: fee === 0,\n message:\n \"Late checkout confirmed. Tell the guest the checkout time only. A late checkout is a note on the reservation, not a booking, so do not give a confirmation number.\",\n });\n }\n\n if (path === \"/log-issue\") {\n if (!res) {\n return json({ success: false, message: \"Reservation not found.\" });\n }\n const summary = String(body.summary || \"Guest issue reported.\").trim();\n const ref = \"ISS-\" + Math.floor(1000 + Math.random() * 9000);\n res.notes.push(\"ESCALATED: \" + summary + \" Ref \" + ref + \".\");\n state.lastAction = \"Issue escalated on room \" + room;\n await save(state);\n return json({\n success: true,\n assigned_to: \"Marco Vermeer, Duty Manager\",\n callback_time: \"09:00 tomorrow\",\n priority: \"High\",\n message:\n \"Logged for the duty manager. Tell the guest that Marco Vermeer, the duty manager, will call them at nine tomorrow morning. Do not mention their checkout date and do not give a reference number.\",\n });\n }\n\n return json({ error: \"Unknown route\", path: path }, 404);\n}\n\nconst SCREEN = `\nMews — The Dylan Amsterdam\n\n

\n MEWS\n The Dylan Amsterdam · Front Desk\n Live\n

\n\n

Incoming guest line

+31 20 555 0142 · answered by Mews Voice

Status

Active · 24 hours

\n \n \n\n

In-house reservations

Availability tomorrow

\n \n

\n`;","/**\n * Mock Mews API + live reservation screen\n * ElevenLabs Agents case-study demo.\n *\n * Paste this ENTIRE file into your val.town HTTP file. Nothing else.\n *\n * Routes\n * GET / live reservation screen (share this tab)\n * GET /state raw JSON\n * POST /get-reservation { surname, room_number }\n * POST /extend-stay { room_number, additional_nights }\n * POST /late-checkout { room_number, checkout_time }\n * POST /log-issue { room_number, summary }\n * GET /reset back to the starting state\n */\n\nimport { blob } from \"https://esm.town/v/std/blob\";\n\nconst KEY = \"dylan_demo_state\";\nconst MONTHS = [\n \"Jan\",\n \"Feb\",\n \"Mar\",\n \"Apr\",\n \"May\",\n \"Jun\",\n \"Jul\",\n \"Aug\",\n \"Sep\",\n \"Oct\",\n \"Nov\",\n \"Dec\",\n];\n\nfunction addDays(base, n) {\n const d = new Date(base);\n d.setDate(d.getDate() + n);\n return d;\n}\n\nfunction fmt(d) {\n return d.getDate() + \" \" + MONTHS[d.getMonth()] + \" \" + d.getFullYear();\n}\n\nfunction seed() {\n const today = new Date();\n return {\n property: \"The Dylan Amsterdam\",\n today: fmt(today),\n updatedAt: new Date().toISOString(),\n lastAction: null,\n reservations: {\n \"24\": {\n id: \"MEWS-8841-2207\",\n firstName: \"Ali\",\n surname: \"Loynachan\",\n room: \"24\",\n roomType: \"Deluxe King\",\n checkIn: fmt(today),\n checkOut: fmt(addDays(today, 1)),\n checkOutISO: addDays(today, 1).toISOString(),\n nights: 1,\n rate: 245,\n breakfastIncluded: true,\n status: \"In house\",\n loyalty: \"Returning guest\",\n staysToDate: 7,\n preferences: \"High floor, away from the lift. Still water on arrival.\",\n lateCheckout: null,\n balance: 245,\n cardOnFile: \"Visa ending 4412\",\n nightsAvailable: 2,\n notes: [],\n },\n \"11\": {\n id: \"MEWS-8839-1180\",\n firstName: \"Joost\",\n surname: \"Bakker\",\n room: \"11\",\n roomType: \"Standard Queen\",\n checkIn: fmt(addDays(today, -2)),\n checkOut: fmt(addDays(today, 3)),\n checkOutISO: addDays(today, 3).toISOString(),\n nights: 5,\n rate: 195,\n breakfastIncluded: false,\n status: \"In house\",\n loyalty: \"None\",\n staysToDate: 1,\n preferences: \"\",\n lateCheckout: null,\n balance: 975,\n cardOnFile: \"Mastercard ending 8830\",\n nightsAvailable: 4,\n notes: [],\n },\n \"33\": {\n id: \"MEWS-8840-4416\",\n firstName: \"Kenji\",\n surname: \"Tanaka\",\n room: \"33\",\n roomType: \"Deluxe King\",\n checkIn: fmt(addDays(today, -1)),\n checkOut: fmt(addDays(today, 2)),\n checkOutISO: addDays(today, 2).toISOString(),\n nights: 3,\n rate: 245,\n breakfastIncluded: true,\n status: \"In house\",\n loyalty: \"First stay\",\n staysToDate: 3,\n preferences: \"Quiet room.\",\n lateCheckout: null,\n balance: 735,\n cardOnFile: \"Amex ending 1006\",\n nightsAvailable: 0,\n notes: [],\n },\n },\n availability: {\n \"Deluxe King\": { rooms: 6, rate: 245 },\n \"Standard Queen\": { rooms: 2, rate: 195 },\n \"Suite\": { rooms: 0, rate: 480 },\n },\n occupancyTomorrow: \"71%\",\n };\n}\n\nasync function load() {\n try {\n const s = await blob.getJSON(KEY);\n if (s && s.reservations) return s;\n } catch (e) {}\n const fresh = seed();\n try {\n await blob.setJSON(KEY, fresh);\n } catch (e) {}\n return fresh;\n}\n\nasync function save(s) {\n s.updatedAt = new Date().toISOString();\n try {\n await blob.setJSON(KEY, s);\n } catch (e) {}\n}\n\nfunction json(body, status = 200) {\n return new Response(JSON.stringify(body, null, 2), {\n status,\n headers: {\n \"content-type\": \"application/json\",\n \"access-control-allow-origin\": \"*\",\n \"cache-control\": \"no-store\",\n },\n });\n}\n\nfunction conf() {\n return \"DYLN-\" + Math.floor(100000 + Math.random() * 900000);\n}\n\nexport default async function (req: Request): Promise {\n const url = new URL(req.url);\n const path = url.pathname.replace(/\\/+$/, \"\") || \"/\";\n\n if (req.method === \"OPTIONS\") {\n return new Response(null, {\n headers: {\n \"access-control-allow-origin\": \"*\",\n \"access-control-allow-methods\": \"GET,POST,OPTIONS\",\n \"access-control-allow-headers\": \"*\",\n },\n });\n }\n\n if (path === \"/\") {\n return new Response(SCREEN, {\n headers: { \"content-type\": \"text/html; charset=utf-8\" },\n });\n }\n\n if (path === \"/reset\") {\n const fresh = seed();\n await save(fresh);\n return json({ ok: true, message: \"Demo state reset.\" });\n }\n\n const state = await load();\n\n if (path === \"/state\") return json(state);\n\n let body: any = {};\n try {\n body = await req.json();\n } catch (e) {\n body = {};\n }\n\n const room = String(body.room_number || \"\").replace(/\\D/g, \"\").trim();\n const res = state.reservations[room];\n\n if (path === \"/get-reservation\") {\n const surname = String(body.surname || \"\").trim().toLowerCase();\n if (!res) {\n return json({\n found: false,\n message: \"No reservation found for that room number.\",\n });\n }\n if (surname && res.surname.toLowerCase() !== surname) {\n return json({\n found: false,\n message: \"That surname does not match the reservation on that room.\",\n });\n }\n return json({\n found: true,\n todays_date: fmt(new Date()),\n reservation_id: res.id,\n guest_name: res.firstName + \" \" + res.surname,\n room: res.room,\n room_type: res.roomType,\n checking_out: res.checkOut,\n nights_booked: res.nights,\n nightly_rate_eur: res.rate,\n breakfast_included: res.breakfastIncluded,\n loyalty: res.loyalty,\n previous_stays: res.staysToDate,\n preferences: res.preferences,\n late_checkout: res.lateCheckout,\n card_on_file: res.cardOnFile,\n rooms_available_same_type: state.availability[res.roomType].rooms,\n additional_nights_available: res.nightsAvailable,\n total_for_all_available_nights_eur: res.rate * res.nightsAvailable,\n message:\n \"If the guest asked for more nights than additional_nights_available, say the bad news first. Tell them you cannot do that many nights in their room, then offer the number that is available, then give the total price for those nights and name the card on file, then ask if they would like you to go ahead. Never state the nightly rate before the bad news. Never say the hotel is fully booked, you only know about this room.\",\n });\n }\n\n if (path === \"/extend-stay\") {\n if (!res) {\n return json({ success: false, message: \"Reservation not found.\" });\n }\n const n = Math.max(\n 1,\n parseInt(String(body.additional_nights || \"1\"), 10) || 1,\n );\n const avail = state.availability[res.roomType];\n if (!avail || avail.rooms < 1) {\n return json({\n success: false,\n message: \"No \" + res.roomType + \" rooms available.\",\n });\n }\n const maxNights = typeof res.nightsAvailable === \"number\"\n ? res.nightsAvailable\n : 0;\n if (maxNights < 1) {\n return json({\n success: false,\n booked: false,\n message:\n \"NOT BOOKED. The room is not available for any further nights. Tell the guest you cannot extend this reservation, and offer to have the morning team look at moving them to another room.\",\n });\n }\n if (n > maxNights) {\n return json({\n success: false,\n booked: false,\n message: \"NOT BOOKED. Only \" + maxNights +\n \" further night(s) are available on this room, not \" + n +\n \". Tell the guest how many nights you can actually offer, quote \" +\n maxNights + \" night(s) at EUR \" + res.rate * maxNights +\n \" on the card on file, and ask permission for that instead. Nothing has been changed.\",\n });\n }\n if (body.guest_confirmed !== true) {\n return json({\n success: false,\n booked: false,\n message: \"NOT BOOKED. \" + n + \" extra night(s) costs EUR \" +\n res.rate * n +\n \". You must tell the guest the total, say it will go on the card on file, ask permission, and wait for a clear yes. Then call this again with guest_confirmed set to true. Nothing has been changed.\",\n });\n }\n avail.rooms -= 1;\n res.nightsAvailable = maxNights - n;\n res.nights += n;\n res.balance += res.rate * n;\n const next = addDays(new Date(res.checkOutISO), n);\n res.checkOutISO = next.toISOString();\n res.checkOut = fmt(next);\n const c = conf();\n res.notes.push(\"Stay extended by \" + n + \" night(s). Ref \" + c + \".\");\n state.lastAction = \"Extended room \" + room + \" by \" + n + \" night(s)\";\n await save(state);\n return json({\n success: true,\n confirmation_number: c,\n new_checkout_date: res.checkOut,\n nights_added: n,\n amount_charged_eur: res.rate * n,\n charged_to: res.cardOnFile,\n message:\n \"Booked. Tell the guest the new checkout date and the confirmation number, then ask whether they would like that confirmation by email or by text. Nothing has been sent yet, so never say a confirmation has already gone out.\",\n });\n }\n\n if (path === \"/late-checkout\") {\n if (!res) {\n return json({ success: false, message: \"Reservation not found.\" });\n }\n const raw = String(body.checkout_time || \"13:00\").toLowerCase().trim();\n const isPM = /p\\.?\\s?m\\.?/.test(raw);\n const isAM = /a\\.?\\s?m\\.?/.test(raw);\n const digits = raw.match(/(\\d{1,2})(?::(\\d{2}))?/);\n let hour = digits ? parseInt(digits[1], 10) : 13;\n const mins = digits && digits[2] ? digits[2] : \"00\";\n if (isPM && hour < 12) hour += 12;\n if (isAM && hour === 12) hour = 0;\n if (hour < 9) hour += 12; // \"3:00\" with no am/pm means afternoon here\n const t = (hour < 10 ? \"0\" : \"\") + hour + \":\" + mins;\n const fee = hour <= 13 ? 0 : hour <= 16 ? 45 : -1;\n if (fee === -1) {\n return json({\n success: false,\n allowed: false,\n requested_time: t,\n message:\n \"Checkout after 16:00 is not available. It would count as a full additional night at EUR \" +\n res.rate +\n \". Offer the guest either a 16:00 checkout or extending the stay by one night.\",\n });\n }\n if (fee > 0 && body.guest_confirmed !== true) {\n return json({\n success: false,\n booked: false,\n message: \"NOT BOOKED. A \" + t + \" checkout costs EUR \" + fee +\n \". You must tell the guest the price, say it will go on the card on file, ask permission, and wait for a clear yes. Then call this again with guest_confirmed set to true. Nothing has been changed.\",\n });\n }\n if (res.lateCheckout === t) {\n return json({\n success: true,\n already_set: true,\n checkout_time: t,\n fee_eur: 0,\n complimentary: fee === 0,\n message:\n \"This late checkout was already confirmed. Nothing has changed and nothing further has been charged. Tell the guest the checkout time only. Do not give a confirmation number.\",\n });\n }\n if (res.lateCheckout && fee === 0) {\n res.notes = res.notes.filter(function (n) {\n return n.indexOf(\"Late checkout confirmed\") !== 0;\n });\n }\n res.lateCheckout = t;\n res.balance += fee;\n const c = conf();\n res.lastLateCheckoutRef = c;\n res.notes.push(\n \"Late checkout confirmed to \" + t +\n (fee ? \" (EUR \" + fee + \")\" : \" (complimentary)\") + \". Ref \" + c + \".\",\n );\n state.lastAction = \"Late checkout \" + t + \" on room \" + room;\n await save(state);\n return json({\n success: true,\n checkout_time: t,\n fee_eur: fee,\n complimentary: fee === 0,\n message:\n \"Late checkout confirmed. Tell the guest the checkout time only. A late checkout is a note on the reservation, not a booking, so do not give a confirmation number.\",\n });\n }\n\n if (path === \"/log-issue\") {\n if (!res) {\n return json({ success: false, message: \"Reservation not found.\" });\n }\n const summary = String(body.summary || \"Guest issue reported.\").trim();\n const ref = \"ISS-\" + Math.floor(1000 + Math.random() * 9000);\n res.notes.push(\"ESCALATED: \" + summary + \" Ref \" + ref + \".\");\n state.lastAction = \"Issue escalated on room \" + room;\n await save(state);\n return json({\n success: true,\n assigned_to: \"Marco Vermeer, Duty Manager\",\n callback_time: \"09:00 tomorrow\",\n priority: \"High\",\n message:\n \"Logged for the duty manager. Tell the guest that Marco Vermeer, the duty manager, will call them at nine tomorrow morning. Do not mention their checkout date and do not give a reference number.\",\n });\n }\n\n return json({ error: \"Unknown route\", path: path }, 404);\n}\n\nconst SCREEN = `\nMews — The Dylan Amsterdam\n\n

\n MEWS\n The Dylan Amsterdam · Front Desk\n Live\n

\n\n

Incoming guest line

+31 20 555 0142 · answered by Mews Voice

Status

Active · 24 hours

\n \n \n\n

In-house reservations

Availability tomorrow

\n \n

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Diff · v22