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Go to https://www.val.town and create a new HTTP val.\n// 2. Paste this entire file as the val's contents and save.\n// 3. Click the val's URL (looks like https://-.web.val.run) — copy it.\n// 4. Paste that URL into resources/kouper-squad/squads/kouper-inbound-scheduling-v4-602d7366.yml\n// under `server.url`.\n// 5. `npm run push -- kouper-squad` and you're safe to call.\n//\n// WHAT IT DOES:\n// - Accepts Vapi tool-call webhooks (POST) and returns mock data shaped like\n// Kouper's real backend, so the squad runs end-to-end without ever touching\n// a real EHR.\n// - Mirrors the Facility Directory inlined in the master prompt (BCHS:\n// Primary Care Department + Pediatrics & Behavioral Health in New Orleans,\n// Pediatrics Department in Chalmette, Family & Internal Medicine in\n// Mandeville, Hickory Orthopedic Care in WINSTON SALEM).\n// - Logs every tool call with name + args so you can debug from the val.town\n// logs panel.\n// - Returns a friendly 200 for non-tool-call events (transcript, status-update,\n// end-of-call-report) so Vapi doesn't retry them.\n//\n// VERIFICATION TEST PATHS:\n// last_name \"Smith\" → established adult patient with BCBS PPO + 1 future appt\n// (Dr. Gregory House at Primary Care Department, New Orleans)\n// last_name \"Jones\" → profile found but minimal (new-ish edge case)\n// last_name \"Kid\" → established pediatric patient (drives Pediatrics path)\n// (Dr. Meredith Grey at Pediatrics Department, Chalmette)\n// anything else → profile_found = false (drives V4 not-found path)\n//\n// TOOL ARCHITECTURE NOTE:\n// - Phase-1 lookup is `get_providers_and_availability` — returns provider/\n// department summaries + `availability_by_location` blocks (no per-slot\n// appointment_ids).\n// - Phase-2 lookup is `get_appointment_slots_for_provider_inbound` — returns\n// actual bookable `slots` for a specific provider+department+window.\n// - `get_appointment_details` returns a verbatim `readback_script` the agent\n// MUST speak before book/reschedule commits.\n\ninterface VapiToolCall {\n id: string;\n function: { name: string; arguments: string | Record };\n}\n\ninterface VapiBody {\n message?: {\n type?: string;\n toolCalls?: VapiToolCall[];\n };\n}\n\nexport default async function (req: Request): Promise {\n if (req.method !== \"POST\") {\n return new Response(\n \"Kouper mock webhook is alive. POST Vapi tool-call payloads here.\",\n { status: 200 },\n );\n }\n\n let body: VapiBody;\n try {\n body = (await req.json()) as VapiBody;\n } catch (err) {\n console.error(\"[kouper-mock] invalid JSON body\", err);\n return Response.json({ error: \"invalid json\" }, { status: 400 });\n }\n\n const type = body.message?.type ?? \"\";\n console.log(`[kouper-mock] event=${type}`);\n\n if (type !== \"tool-calls\" || !body.message?.toolCalls?.length) {\n // status-update, transcript, end-of-call-report, hang, etc. — ignore.\n return Response.json({ ok: true });\n }\n\n const results = body.message.toolCalls.map((call) => {\n // Vapi sends function.arguments as an object on some payloads and as a\n // JSON string on others (depends on model + Vapi version). Handle both.\n let args: Record = {};\n const raw = call.function.arguments;\n if (raw && typeof raw === \"object\") {\n args = raw as Record;\n } else if (typeof raw === \"string\" && raw.length > 0) {\n try {\n args = JSON.parse(raw);\n } catch (err) {\n console.error(\n `[kouper-mock] could not parse args for ${call.function.name}:`,\n raw,\n );\n }\n }\n console.log(`[kouper-mock] tool=${call.function.name}`, args);\n const result = handleTool(call.function.name, args);\n return {\n toolCallId: call.id,\n result: typeof result === \"string\" ? result : JSON.stringify(result),\n };\n });\n\n return Response.json({ results });\n}\n\nfunction handleTool(name: string, args: Record): unknown {\n switch (name) {\n case \"verify_patient_and_get_appointment_info\":\n return mockVerify(args);\n case \"create_patient\":\n return mockCreatePatient(args);\n case \"record_caller_name\":\n return { ok: true, recorded: args };\n case \"complete_patient_intake_information\":\n return { ok: true, intake_id: `intake_${Date.now()}` };\n case \"match_insurance_plan_name\":\n return mockMatchInsurance(args);\n case \"get_providers_and_availability\":\n return mockProvidersAndAvailability(args);\n case \"get_appointment_slots_for_provider_inbound\":\n return mockSlotsForProvider(args);\n case \"get_appointment_details\":\n return mockAppointmentDetails(args);\n case \"book_appointment\":\n return {\n ok: true,\n confirmation_number: `BCHS-${Date.now()}`,\n status: \"booked\",\n appointment_id: args.appointment_id,\n };\n case \"reschedule_appointment_inbound\":\n return {\n ok: true,\n confirmation_number: `BCHS-RS-${Date.now()}`,\n status: \"rescheduled\",\n old_appointment_id: args.old_appointment_id,\n new_appointment_id: args.new_appointment_id,\n };\n case \"cancel_appointment\":\n return {\n ok: true,\n status: \"cancelled\",\n appointment_id: args.appointment_id,\n };\n case \"get_faq\":\n return mockFaq(String(args.topic ?? \"\"));\n default:\n console.warn(`[kouper-mock] unknown tool: ${name}`);\n return { error: `unknown tool: ${name}` };\n }\n}\n\n// ---------- Facility Directory (mirrors master prompt line 1303) ----------\n\nconst DEPARTMENTS: Record = {\n \"22222222-2222-4222-8222-222222222221\": {\n id: \"22222222-2222-4222-8222-222222222221\",\n name: \"Primary Care Department\",\n address: \"4960 Saint Claude Avenue\",\n city: \"New Orleans\",\n state: \"LA\",\n zip: \"70117\",\n },\n \"22222222-2222-4222-8222-222222222222\": {\n id: \"22222222-2222-4222-8222-222222222222\",\n name: \"Pediatrics Department\",\n address: \"221 West Genie Street\",\n city: \"Chalmette\",\n state: \"LA\",\n zip: \"70043\",\n },\n \"22222222-2222-4222-8222-222222222223\": {\n id: \"22222222-2222-4222-8222-222222222223\",\n name: \"Family & Internal Medicine\",\n address: \"1445 West Causeway Approach\",\n city: \"Mandeville\",\n state: \"LA\",\n zip: \"70471\",\n },\n \"22222222-2222-4222-8222-222222222224\": {\n id: \"22222222-2222-4222-8222-222222222224\",\n name: \"Pediatrics & Behavioral Health\",\n address: \"4209 Saint Claude Avenue\",\n city: \"New Orleans\",\n state: \"LA\",\n zip: \"70117\",\n },\n};\n\ninterface ProviderRecord {\n provider_id: string;\n provider_name: string;\n specialty: \"Internal Medicine\" | \"Pediatrics\";\n department_id: string;\n // Murphy + Robinavitch are E5-deflect named providers — see master prompt.\n // We still return them in the directory so the prompt can do its own\n // deflection at the conversation layer.\n e5_deflect?: boolean;\n}\n\nconst PROVIDERS: ProviderRecord[] = [\n {\n provider_id: \"44444444-4444-4444-8444-444444444443\",\n provider_name: \"Dr. Gregory House\",\n specialty: \"Internal Medicine\",\n department_id: \"22222222-2222-4222-8222-222222222221\",\n },\n {\n provider_id: \"44444444-4444-4444-8444-444444444442\",\n provider_name: \"Dr. Derek Shepherd\",\n specialty: \"Internal Medicine\",\n department_id: \"22222222-2222-4222-8222-222222222221\",\n },\n {\n provider_id: \"44444444-4444-4444-8444-444444444444\",\n provider_name: 'Dr. Michael \"Robby\" Robinavitch',\n specialty: \"Internal Medicine\",\n department_id: \"22222222-2222-4222-8222-222222222223\",\n e5_deflect: true,\n },\n {\n provider_id: \"44444444-4444-4444-8444-444444444441\",\n provider_name: \"Dr. Meredith Grey\",\n specialty: \"Pediatrics\",\n department_id: \"22222222-2222-4222-8222-222222222222\",\n },\n {\n provider_id: \"44444444-4444-4444-8444-444444444445\",\n provider_name: \"Dr. Shaun Murphy\",\n specialty: \"Pediatrics\",\n department_id: \"22222222-2222-4222-8222-222222222224\",\n e5_deflect: true,\n },\n];\n\n// ---------- Mock helpers ----------\n\nfunction todayOffset(days: number): string {\n const d = new Date();\n d.setDate(d.getDate() + days);\n const mm = String(d.getMonth() + 1).padStart(2, \"0\");\n const dd = String(d.getDate()).padStart(2, \"0\");\n return `${mm}/${dd}/${d.getFullYear()}`;\n}\n\nfunction dayOfWeek(mmddyyyy: string): string {\n const [mm, dd, yyyy] = mmddyyyy.split(\"/\").map(Number);\n const d = new Date(yyyy, mm - 1, dd);\n return [\n \"Sunday\",\n \"Monday\",\n \"Tuesday\",\n \"Wednesday\",\n \"Thursday\",\n \"Friday\",\n \"Saturday\",\n ][d.getDay()];\n}\n\nfunction parseDateInWindow(\n dateStr: string,\n start?: string,\n end?: string,\n): boolean {\n if (!start && !end) return true;\n const [mm, dd, yyyy] = dateStr.split(\"/\").map(Number);\n const ts = new Date(yyyy, mm - 1, dd).getTime();\n const startTs = start ? Date.parse(start) : -Infinity;\n const endTs = end ? Date.parse(end) : Infinity;\n return ts >= startTs && ts <= endTs;\n}\n\nfunction mockVerify(\n args: { first_name?: string; last_name?: string; dob?: string },\n) {\n const lastNameLower = (args.last_name ?? \"\").toLowerCase();\n\n // \"Smith\" → established adult, BCBS PPO, future appt with Dr. House in New Orleans\n if (lastNameLower === \"smith\") {\n return {\n profile_found: true,\n patient_id: \"pt_smith_123\",\n patient_status: \"established\",\n seen_at_clinic_before: \"yes\",\n age_group: \"adult\",\n legal_sex: \"M\",\n insurance_plans: [\n {\n insurancePlanDisplayName: \"Blue Cross Blue Shield PPO\",\n insuranceIdNumber: \"XYZ12345678\",\n insuranceProductType: \"PPO\",\n },\n ],\n phone_numbers: [\"+15125551234\"],\n last_appointment: {\n date: \"01/15/2025\",\n provider: \"Dr. Gregory House\",\n providerId: \"44444444-4444-4444-8444-444444444443\",\n department: \"Primary Care Department\",\n departmentId: \"22222222-2222-4222-8222-222222222221\",\n appointmentType: \"office\",\n city: \"New Orleans\",\n zip: \"70117\",\n },\n last_appointment_by_specialty: {\n \"Internal Medicine\": {\n date: \"01/15/2025\",\n provider: \"Dr. Gregory House\",\n providerId: \"44444444-4444-4444-8444-444444444443\",\n department: \"Primary Care Department\",\n departmentId: \"22222222-2222-4222-8222-222222222221\",\n appointmentType: \"office\",\n city: \"New Orleans\",\n zip: \"70117\",\n },\n },\n past_appointments: [\n {\n appointmentId: \"appt_past_001\",\n date: \"01/15/2025\",\n department: \"Primary Care Department\",\n appointmentStatusVerbose: \"Completed\",\n provider: \"Dr. Gregory House\",\n appointmentType: \"office\",\n notes: \"Routine follow-up\",\n },\n ],\n future_appointments: [\n {\n inScope: true,\n appointmentId: \"appt_future_001\",\n date: todayOffset(14),\n time: \"10:30\",\n department: \"Primary Care Department\",\n department_id: \"22222222-2222-4222-8222-222222222221\",\n appointmentStatusVerbose: \"Scheduled\",\n provider: \"Dr. Gregory House\",\n provider_id: \"44444444-4444-4444-8444-444444444443\",\n appointmentType: \"office\",\n location:\n \"Primary Care Department, 4960 Saint Claude Avenue, New Orleans\",\n specialties: [\"Internal Medicine\"],\n notes: \"\",\n },\n ],\n };\n }\n\n // \"Jones\" → profile found but no history — exercises I2-P with empty insurance\n if (lastNameLower === \"jones\") {\n return {\n profile_found: true,\n patient_id: \"pt_jones_456\",\n patient_status: \"established\",\n seen_at_clinic_before: \"no\",\n age_group: \"adult\",\n legal_sex: null,\n insurance_plans: [],\n phone_numbers: [],\n last_appointment: {},\n last_appointment_by_specialty: {},\n past_appointments: [],\n future_appointments: [],\n };\n }\n\n // \"Kid\" → established pediatric, last appt with Dr. Grey at Pediatrics Department, Chalmette\n if (lastNameLower === \"kid\") {\n return {\n profile_found: true,\n patient_id: \"pt_kid_789\",\n patient_status: \"established\",\n seen_at_clinic_before: \"yes\",\n age_group: \"pediatric\",\n legal_sex: \"F\",\n insurance_plans: [\n {\n insurancePlanDisplayName: \"Aetna HMO\",\n insuranceIdNumber: \"AET99887766\",\n insuranceProductType: \"HMO\",\n },\n ],\n phone_numbers: [\"+15125555678\"],\n last_appointment: {\n date: \"02/20/2025\",\n provider: \"Dr. Meredith Grey\",\n providerId: \"44444444-4444-4444-8444-444444444441\",\n department: \"Pediatrics Department\",\n departmentId: \"22222222-2222-4222-8222-222222222222\",\n appointmentType: \"well\",\n city: \"Chalmette\",\n zip: \"70043\",\n },\n last_appointment_by_specialty: {\n \"Pediatrics\": {\n date: \"02/20/2025\",\n provider: \"Dr. Meredith Grey\",\n providerId: \"44444444-4444-4444-8444-444444444441\",\n department: \"Pediatrics Department\",\n departmentId: \"22222222-2222-4222-8222-222222222222\",\n appointmentType: \"well\",\n city: \"Chalmette\",\n zip: \"70043\",\n },\n },\n past_appointments: [],\n future_appointments: [],\n };\n }\n\n // Default: not found → drives V4 (create_patient) path\n return {\n profile_found: false,\n patient_id: null,\n age_group: \"adult\",\n legal_sex: null,\n insurance_plans: [],\n phone_numbers: [],\n };\n}\n\nfunction mockCreatePatient(\n args: { first_name?: string; last_name?: string; dob?: string },\n) {\n return {\n ok: true,\n patient_id: `pt_new_${Date.now()}`,\n first_name: args.first_name,\n last_name: args.last_name,\n dob: args.dob,\n };\n}\n\nfunction mockMatchInsurance(args: { insurance_plan_name?: string }) {\n const name = (args.insurance_plan_name ?? \"\").toLowerCase();\n if (!name) return { matched: false };\n // Ambetter is explicitly unaccepted per the master prompt's Insurance Rules.\n if (name.includes(\"ambetter\")) {\n return { matched: true, plan: \"Ambetter\", accepted: false };\n }\n // Match a few common plans for happy-path testing.\n const knownPlans = [\n \"blue cross\",\n \"bcbs\",\n \"aetna\",\n \"united\",\n \"humana\",\n \"cigna\",\n \"medicare\",\n \"medicaid\",\n ];\n if (knownPlans.some((p) => name.includes(p))) {\n return { matched: true, plan: args.insurance_plan_name, accepted: true };\n }\n return { matched: false };\n}\n\nfunction selectProviders(args: {\n specialty_name?: string;\n established_provider_id?: string;\n}): ProviderRecord[] {\n const specialty = (args.specialty_name ?? \"\").toLowerCase();\n if (specialty.includes(\"pediatric\")) {\n return PROVIDERS.filter((p) => p.specialty === \"Pediatrics\");\n }\n return PROVIDERS.filter((p) => p.specialty === \"Internal Medicine\");\n}\n\nfunction mockProvidersAndAvailability(args: {\n specialty_name?: string;\n appointment_type?: string;\n seen_at_clinic_before?: string;\n start_date?: string;\n end_date?: string;\n established_provider_id?: string;\n established_department_id?: string;\n}) {\n const providers = selectProviders(args);\n\n // Build availability_by_location: city → array of provider summaries with time_blocks\n const availabilityByLocation: Record = {};\n const citySet = new Set();\n\n for (const prov of providers) {\n const dept = DEPARTMENTS[prov.department_id];\n if (!dept) continue;\n citySet.add(dept.city);\n if (!availabilityByLocation[dept.city]) {\n availabilityByLocation[dept.city] = [];\n }\n\n const earliest = todayOffset(7);\n const dayName = dayOfWeek(earliest);\n availabilityByLocation[dept.city].push({\n provider_name: prov.provider_name,\n provider_id: prov.provider_id,\n department_id: dept.id,\n earliest_date: earliest,\n total_slots: 4,\n time_blocks: [\n {\n date: `${dayName}, ${earliest}`,\n time_range: \"9:00 AM - 11:00 AM\",\n slot_count: 2,\n },\n {\n date: `${dayName}, ${earliest}`,\n time_range: \"2:00 PM - 4:00 PM\",\n slot_count: 2,\n },\n ],\n });\n }\n\n const cities = Array.from(citySet);\n\n // Build established_provider stanza if reschedule/established path\n let establishedProvider: unknown = null;\n if (args.established_provider_id) {\n const prov = providers.find((p) =>\n p.provider_id === args.established_provider_id\n );\n if (prov) {\n const dept = DEPARTMENTS[prov.department_id];\n const sameLocationProviders = providers\n .filter(\n (p) =>\n p.department_id === prov.department_id &&\n p.provider_id !== prov.provider_id,\n )\n .map((p) => ({\n provider_name: p.provider_name,\n provider_id: p.provider_id,\n }));\n establishedProvider = {\n provider_id: prov.provider_id,\n provider_name: prov.provider_name,\n last_seen_department_id: dept.id,\n last_seen_department_name: dept.name,\n last_seen_department_address: dept.address,\n last_seen_department_zip: dept.zip,\n last_seen_department_city: dept.city,\n capable: true,\n has_availability: true,\n has_availability_at_established_department: true,\n same_location_providers: sameLocationProviders,\n same_group_providers: [],\n provider_group: null,\n };\n }\n }\n\n return {\n established_provider: establishedProvider,\n providers: providers.map((p) => ({\n provider_id: p.provider_id,\n provider_name: p.provider_name,\n department_id: p.department_id,\n })),\n departments: Object.fromEntries(\n Object.entries(DEPARTMENTS).filter(([id]) =>\n providers.some((p) => p.department_id === id)\n ),\n ),\n cities,\n summary: {\n locations: cities.map((c) => ({\n city: c,\n slot_count: availabilityByLocation[c]\n ?.reduce(\n (sum: number, entry: any) => sum + (entry.total_slots ?? 0),\n 0,\n ) ?? 0,\n earliest: todayOffset(7),\n })),\n },\n availability_by_location: availabilityByLocation,\n instructions:\n \"Offer the available cities to the caller and let them choose. Then call get_appointment_slots_for_provider_inbound for the selected provider/department to retrieve bookable slots.\",\n };\n}\n\nfunction mockSlotsForProvider(args: {\n provider_id?: string;\n department_id?: string;\n appointment_type?: string;\n seen_at_clinic_before?: string;\n start_date?: string;\n end_date?: string;\n}) {\n const prov = PROVIDERS.find((p) => p.provider_id === args.provider_id);\n if (!prov) {\n return {\n slots: [],\n has_availability_before_range: false,\n has_availability_after_range: false,\n };\n }\n\n // Default search window: today → today+14\n const defaultOffsets = [7, 10];\n const candidateOffsets = [...defaultOffsets];\n\n // If a window is specified, build candidate slots within it.\n if (args.start_date || args.end_date) {\n // Generate slots at offset 7 and 10 from the start_date\n const start = args.start_date ? new Date(args.start_date) : new Date();\n const slot1 = new Date(start);\n slot1.setDate(slot1.getDate() + 0);\n const slot2 = new Date(start);\n slot2.setDate(slot2.getDate() + 3);\n candidateOffsets[0] = Math.round((slot1.getTime() - Date.now()) / 86400000);\n candidateOffsets[1] = Math.round((slot2.getTime() - Date.now()) / 86400000);\n }\n\n const slots = [\n {\n appointment_id: `slot_${prov.provider_id}_a`,\n date: todayOffset(candidateOffsets[0]),\n start_time: \"09:00\",\n duration: 30,\n appointment_type: args.appointment_type ?? \"office\",\n department_id: prov.department_id,\n provider_id: prov.provider_id,\n provider_name: prov.provider_name,\n },\n {\n appointment_id: `slot_${prov.provider_id}_b`,\n date: todayOffset(candidateOffsets[1]),\n start_time: \"14:30\",\n duration: 30,\n appointment_type: args.appointment_type ?? \"office\",\n department_id: prov.department_id,\n provider_id: prov.provider_id,\n provider_name: prov.provider_name,\n },\n ].filter((s) => parseDateInWindow(s.date, args.start_date, args.end_date));\n\n return {\n slots,\n has_availability_before_range: !!args.start_date,\n has_availability_after_range: true,\n };\n}\n\nfunction mockAppointmentDetails(args: { appointment_id?: string }) {\n const id = args.appointment_id ?? \"\";\n\n // Parse provider_id back out of the synthetic slot id (\"slot__a/b\")\n // — if the caller's appointment_id matches the pattern we generated in\n // mockSlotsForProvider, return a matching readback.\n const slotMatch = id.match(/^slot_(.+)_[ab]$/);\n if (slotMatch) {\n const providerId = slotMatch[1];\n const prov = PROVIDERS.find((p) => p.provider_id === providerId);\n if (prov) {\n const dept = DEPARTMENTS[prov.department_id];\n const dateStr = id.endsWith(\"_a\") ? todayOffset(7) : todayOffset(10);\n const day = dayOfWeek(dateStr);\n const time = id.endsWith(\"_a\") ? \"9:00 AM\" : \"2:30 PM\";\n const [streetNum, ...streetRest] = dept.address.split(\" \");\n const streetTail = streetRest.join(\" \");\n const readback = `You're booking with ${prov.provider_name} on ${day}, ${\n humanDate(dateStr)\n } at ${time}. The address is ${streetNum} ${streetTail}, ${dept.city}. Does that all sound correct?`;\n return {\n appointment_id: id,\n readback_script: readback,\n date: dateStr,\n time,\n provider: prov.provider_name,\n address: `${dept.address}, ${dept.city}`,\n };\n }\n }\n\n // Fallback for existing future appointments (rescheduling lookup)\n if (id === \"appt_future_001\") {\n const dateStr = todayOffset(14);\n const day = dayOfWeek(dateStr);\n return {\n appointment_id: id,\n readback_script: `Your appointment is with Dr. Gregory House on ${day}, ${\n humanDate(dateStr)\n } at 10:30 AM. The address is 4960 Saint Claude Avenue, New Orleans. Does that all sound correct?`,\n date: dateStr,\n time: \"10:30 AM\",\n provider: \"Dr. Gregory House\",\n address: \"4960 Saint Claude Avenue, New Orleans\",\n };\n }\n\n return {\n appointment_id: id,\n readback_script:\n `I don't have details for that appointment yet. Could we try again?`,\n error: \"appointment_not_found\",\n };\n}\n\nfunction humanDate(mmddyyyy: string): string {\n const [mm, dd] = mmddyyyy.split(\"/\").map(Number);\n const months = [\n \"January\",\n \"February\",\n \"March\",\n \"April\",\n \"May\",\n \"June\",\n \"July\",\n \"August\",\n \"September\",\n \"October\",\n \"November\",\n \"December\",\n ];\n return `${months[mm - 1]} ${dd}`;\n}\n\nfunction mockFaq(topic: string) {\n const map: Record = {\n locations:\n \"We have four primary care locations. The Primary Care Department is at 4960 Saint Claude Avenue in New Orleans. Pediatrics & Behavioral Health is at 4209 Saint Claude Avenue in New Orleans. Pediatrics Department is at 221 West Genie Street in Chalmette. Family & Internal Medicine is at 1445 West Causeway Approach in Mandeville. All offices are open Monday through Friday, 8 AM to 5 PM.\",\n services:\n \"We offer Adult Medicine and Primary Care, Pediatric Services, Behavioral Health Services through referral, HIV / STI / STD Services, a Mobile Dental Unit, Mobile Care individual and group therapy, Women's Health, and Spiritual Health.\",\n insurance_and_payment:\n \"We accept most major insurance plans except Ambetter. For uninsured patients, we offer a sliding fee scale starting at $35 per visit, based on family size and household income. Proof of income such as pay stubs or tax returns is required to qualify.\",\n patient_preparation:\n \"Please arrive 15 minutes before your appointment. Bring a photo ID, your insurance card if you have one, and a list of current medications. For sliding scale pricing, also bring two forms of proof of income.\",\n forms_and_records:\n \"New patient forms can be completed at your appointment or in advance via the text message link we send after booking. To request medical records, please call our records office or speak with a supervisor.\",\n };\n const content = map[topic] ??\n `No FAQ content available for topic '${topic}'.`;\n return { topic, content 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