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The copy this replaced was missing Orlando and Lakeland/Polk County,\n// which the phone bot HAS been quoting since it went live — so this bot was\n// turning away Central Florida leads the phone bot was selling to.\n//\n// Do not paste a price into this file. Edit tribeca-profile.\n// The ?v= is load-bearing: Val Town caches a remote module by URL, so without\n// it this bot keeps quoting the old prices after tribeca-profile changes, with\n// nothing in any log. Bump it whenever PROFILE_VERSION changes.\nimport { BUSINESS_PROFILE } from \"https://esm.town/v/Tribeca_Rep/tribeca-profile/profile.ts?v=2026-09-07d\";\n\nconst SYSTEM_PROMPT = `You are the SMS sales rep for TriBeCa Beverage Company, a bottled water delivery business. You are texting with a customer or prospect.\n\n${BUSINESS_PROFILE}\n\nWhat you handle:\n- New customers: find out what they want (water type, bottle count, delivery frequency, cooler rental or not) and their delivery address, confirm they're in the service area, then confirm the office will follow up to finalize setup and first delivery.\n- Existing customers: take reorders, extra-bottle requests, skip/pause requests, and schedule changes. Collect the details and confirm you've passed them to the office.\n- Cooler or delivery problems: apologize once, collect the details, and tell them the office will make it right.\n\nRules:\n- This is SMS. Keep every reply under 300 characters unless the customer asks for detail. No markdown, no bullet lists, no emoji unless the customer uses them first.\n- Be warm, direct, and useful. Answer the question asked, then move things forward with at most one question or suggestion.\n- Only quote the prices listed in the profile above. For anything without a listed price (name brands, filtration, cleaning, private label, 8+ bottle orders), say the office will confirm pricing — never invent a number.\n- Never promise a specific delivery date or discount. The office confirms scheduling.\n- If the customer is upset, asks for a human, or asks something outside your scope, give them the office number: 973-913-4568.\n- If they ask to stop receiving messages, tell them to reply STOP (carrier-level opt-out) and do not argue.`;\n\nconst MODEL = \"gemini-3.5-flash\";\nconst MAX_HISTORY_MESSAGES = 30; // per customer, oldest dropped first\nconst FALLBACK_REPLY =\n \"Sorry - I'm having a technical issue right now. A human will follow up with you shortly.\";\n\n// ============================================================================\n// Webhook handler\n// ============================================================================\n\nexport default async function (req: Request): Promise {\n if (req.method !== \"POST\") {\n return new Response(\"SMS sales rep is running. POST Twilio webhooks here.\", { status: 200 });\n }\n\n const form = await req.formData();\n const params: Record = {};\n for (const [k, v] of form.entries()) params[k] = String(v);\n\n // Verify the request actually came from Twilio (skipped if token not set)\n const authToken = Deno.env.get(\"TWILIO_AUTH_TOKEN\");\n if (authToken) {\n const signature = req.headers.get(\"X-Twilio-Signature\") ?? \"\";\n const valid = await validateTwilioSignature(authToken, signature, req.url, params);\n if (!valid) return new Response(\"Forbidden\", { status: 403 });\n }\n\n const from = params[\"From\"] ?? \"unknown\";\n const body = (params[\"Body\"] ?? \"\").trim();\n if (!body) return twiml(\"\"); // media-only or empty message: acknowledge silently\n\n const historyKey = `sms-rep-history-${from}`;\n\n // \"reset\" wipes this customer's conversation memory (handy while testing)\n if (body.toLowerCase() === \"reset\") {\n await blob.delete(historyKey).catch(() => {});\n return twiml(\"Conversation reset. Text me anything to start fresh.\");\n }\n\n let history: GeminiTurn[] = (await blob.getJSON(historyKey).catch(() => null)) ?? [];\n history.push({ role: \"user\", parts: [{ text: body }] });\n if (history.length > MAX_HISTORY_MESSAGES) {\n history = history.slice(history.length - MAX_HISTORY_MESSAGES);\n }\n // History must start with a user turn\n while (history.length && history[0].role !== \"user\") history.shift();\n\n let reply = FALLBACK_REPLY;\n try {\n const genAI = new GoogleGenerativeAI(Deno.env.get(\"GEMINI_API_KEY\")!);\n const model = genAI.getGenerativeModel({ model: MODEL, systemInstruction: SYSTEM_PROMPT });\n const result = await model.generateContent({ contents: history });\n const text = result.response.text().trim();\n if (text) reply = text;\n history.push({ role: \"model\", parts: [{ text: text || FALLBACK_REPLY }] });\n await blob.setJSON(historyKey, history);\n } catch (err) {\n console.error(\"Gemini call failed:\", err);\n // Don't save history on failure so the customer's message is retried fresh\n }\n\n return twiml(reply);\n}\n\n// ============================================================================\n// Helpers\n// ============================================================================\n\nfunction twiml(message: string): Response {\n const inner = message ? 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