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If name is unknown: \"Sure, can I get your name?\" \n2. Offer to take information: \"If you'd like, I can take your information and pass it to our hiring team.\"\n3. Phone number (confirm once):\n - If a caller ID number is available: \"Is the best phone number to reach you at?\"\n - Otherwise: \"What’s the best phone number to reach you at?\" \n4. Acknowledge: \"Thanks, [First Name]. I’ve submitted your information to our hiring team. They’ll reach out if there’s a match.\"\n5. Provide website as additional resource: \"You can also check current openings at \"\n6. Ask: \"Is there anything else I can assist with?\" \n7. If no other issues: \"Thank you for calling today. Best of luck in your job search! Goodbye!\"\n `;\n\nconst INTENT_TELEMARKETER = `\n\n1. If you are uncertain they are a telemarketer, verify briefly: \\\"Who specifically are you trying to reach?\\\" or \\\"Are you currently working with someone here?\\\" \n2. Owner request disambiguation (ask this if they say they want the owner/manager or a specific leader):\n - \\\"What do you need to speak with the owner about — service for your home or business, billing, feedback about a recent visit, or a business/marketing offer?\\\" \n - If the response indicates service needs, scheduling, emergency, billing, warranty, estimate/quote, or feedback about a recent visit → silently reassess the customer's intent and use the get_instructions tool.\n - If the response indicates reaching a specific internal contact for operations, HR, accounting, supplies, or an existing vendor relationship → silently reassess the customer's intent and use the get_instructions tool.\n - If the response indicates sales/marketing/partnership/demo/advertising/leads/saving money, or remains vague after one follow‑up → treat as Telemarketer and proceed below.\n3. If vague answers or indicators persist, proceed as telemarketer and collect minimal info:\n - \\\"Can I get your name?\\\" \n - \\\"And what's the best number to reach you?\\\" \n4. Say \"We know you are a telemarketer. Thank you for calling. I made a note of your call and I will forward it on. Good bye!\\\" and then immediately use the end_call_tool.\n\n`;\n\nexport default async function (req: Request): Promise {\n const reqBody = await req.json();\n\n const firstToolCall = reqBody.message.toolCalls[0];\n\n const intent = firstToolCall.function.arguments.intent;\n\n let result = \"\";\n\n switch (intent) {\n case \"looking_for_a_job\":\n result = INTENT_LOOKING_FOR_A_JOB;\n break;\n case \"telemarketer\":\n result = INTENT_TELEMARKETER;\n break;\n default:\n result = \"No instructions found\";\n break;\n }\n\n return Response.json({\n \"results\": [\n {\n \"toolCallId\": firstToolCall.id,\n \"result\": result,\n },\n ],\n });\n}","deleted","label",[99],"permalink","https://www.val.town/x/stevenbdf/callpoint/code/get_instructions.ts","extension","actionData","errors"]