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Privacy policy

Last updated 14 September 2026

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Plain-language summary. We collect what you type into our callback form and what you text us, and we use it to call you back and answer your question. We do not sell your information. We never share your phone number or your text-message consent with anyone for their own marketing — not with any third party, under any circumstance.

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Signal Node (\"we\", \"us\") is an AI operations agency based in Jacksonville, Florida. This policy covers signalnode.com, our demo pages, and the phone number (904) 746-1401.

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What we collect

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Information	Where it comes from	Why
Name, company, phone number, email, trade, company size, preferred call window, and what you typed in the message box	The callback form on this site	To call you back, and to prepare for that call
The content and timestamps of text messages between you and our number	Texting (904) 746-1401, including our live demo	To answer you, and to keep a record of consent and opt-out
Your consent checkbox state, the exact consent wording shown to you, the date and time, and the IP address that submitted it	The callback form	Evidence of opt-in, which carriers and regulators can require us to produce
Basic request data — IP address, timestamp, page requested	Automatically, when you use the site	Security and rate limiting, so the form cannot be abused

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What we do not do

We do not sell your personal information.
We do not share mobile phone numbers, or consent to receive text messages, with any third party for that party's own marketing purposes. Consent you give us stays with us.
We do not add you to a newsletter or a drip campaign because you filled in the form. You asked for a call; you get a call.
We do not run advertising trackers or third-party analytics pixels on this site.

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Who processes data on our behalf

We use a small number of vendors to run the business. They process data only to provide their service to us, under their own terms:

Twilio — sends and receives our calls and text messages.
Val Town — hosts this site and the database behind the callback form.
GoDaddy — domain registration and email.
Stripe — processes payment if you buy an audit. We never see or store your card number.
Google Fonts — serves the typefaces this page uses, which means Google receives the request for the font file.

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The loss calculator

The calculator on our home page runs entirely in your browser. Nothing you enter into it is transmitted to us or to anyone else, and nothing about it is stored.

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How long we keep things

Leads that do not become customers: 24 months, then deleted.
Customer records: for the life of the engagement and 7 years after, for tax and contract reasons.
Text-message consent and opt-out records: kept indefinitely, and not deleted on request. This is the evidence that we had permission to message you, and that we stopped when you told us to. It is a legal record, not a marketing list.
Rate-limiting logs: 30 days.

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Your choices

Stop the texts: reply STOP to any message from us. It takes effect immediately and permanently for that number.
Stop the calls: tell us on the call, or email hello@signalnode.com.
See what we hold, or have it deleted: email hello@signalnode.com from the address you gave us, and we will answer within 30 days. The consent record described above is the one exception we cannot delete.

Florida residents have rights under the Florida Digital Bill of Rights, and residents of other states may have comparable rights. We apply the same process to everyone rather than sorting requests by geography.

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Security

The site is served over HTTPS. Form submissions are rate-limited. Database credentials and API keys are held as encrypted environment variables, never in the site's source. We are a small company: we do not claim to be unbreachable, and if something happened that affected your data we would tell you rather than hope you did not notice.

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Children

This is a service sold to contracting businesses. We do not knowingly collect information from anyone under 18.

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Changes

If we change this policy we will change the date at the top. If a change materially affects how we use information you already gave us, we will contact you directly.

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Contact

Signal Node
Jacksonville, Florida
hello@signalnode.com
(904) 746-1401

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Note on this document. This policy describes what we actually do, and it was written to be accurate rather than broad. It is not legal advice, and it has not been reviewed by an attorney. If you are adapting it for your own business, have a lawyer read it first.

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