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Detect service type (infer it from what the customer said) and check the \"Sister companies\" for a relevant sister company.\n 2. If a sister exists in \"Sister companies\":\n - Inform: \"It sounds like you're calling about . Our sister company, , specializes in that. I can help you with that now.\"\n - If they ask for contact info: provide clearly but continue the conversation.\n - If name is unknown: Ask \"Can I get your name?\" \n - Ask \"Can you tell me more about the [service type] issue you're experiencing?\" \n - Acknowledge briefly.\n - Silently call transfer_to_live_agent to the sister company (do not speak before calling).\n 3. If no sister company exists but a national number is available in \"National numbers\":\n - Inform professionally and provide the number clearly.\n - Ask: \"Is there anything else I can assist with, perhaps related to our services?\" \n - Close: \"Thank you for calling. Have a great day!\"\n - **CRITICAL**: Wait for the closing message to be fully spoken BEFORE calling the end_call_tool.\n 4. If neither sister company nor national number exists:\n - Explain the limitation politely.\n - Ask if there is anything else you can help with (related to our services).\n - Close: \"Thank you for calling. Have a great day!\"\n`;\n\nconst INTENT_REQUEST_SPECIFIC_PERSON = `\n 1. Ask for the specific contact they need to reach if they did not mention their name. \n 2. Fast‑path for dispatch/tech: If the caller identifies as a technician/vendor or asks for “dispatch,” skip probing and proceed to step 4.\n 3. Ask about the nature of their call to verify legitimacy (skip if dispatch/tech fast‑path triggered). \n 4. Ask \"Can I get your name?\" \n 5. Silently call transfer_to_live_agent tool to the appropriate team (do not speak before calling).\n`;\n\nconst INTENT_LOOKING_FOR_A_JOB = `\n 1. If name is unknown: \"Sure, can I get your name?\" \n 2. Offer to take information: \"If you'd like, I can take your information and pass it to our hiring team.\"\n 3. Phone number (confirm once):\n - If a caller ID number is available: \"Is the best phone number to reach you at?\"\n - Otherwise: \"What's the best phone number to reach you at?\" \n 4. Acknowledge: \"Thanks, [First Name]. I've submitted your information to our hiring team. They'll reach out if there's a match. You can also check current openings at [replace with full company website].\n 5. Say goodbye and then call end_call_tool. **Important** Say goodbye before calling the end_call_tool\n`;\n\nconst INTENT_WRONG_NUMBER = `\n 1. Confirm they understand who \"Company\" is and what we do. \n 2. Offer help with \"Trades handled\" needs if applicable. \n 3. If they do want help with \"Trades handled\" silently reassess the customer's intent and use the get_instructions tool.\n 4. If not, ask \"Is there anything else I can assist with?\" \n 5. If not anything else we can help with: \"Thank you for calling \"Company\". If you have future needs related to \"Trades handled\", please feel free to give us a call at \"Vendor phone\". Have a good day!\"\n`;\n\nconst INTENT_REPORT_DRIVER = `\n 1. Acknowledge: \"I appreciate you bringing this to our attention. Let me gather a few details so I can file this report right away.\" \n 2. Only ask the following questions **exactly as written** and sequentially:\n - \"Can you tell me what happened?\" \n - \"Where did this occur?\" \n - \"When did this happen? Was it today?\" \n - \"Did you happen to see a truck number or any identifying information on the vehicle?\" \n 3. If name unknown: \"Can I get your name?\" \n 4. If phone number unknown \"And what's the best callback number to reach you?\" \n 5. Acknowledge and confirm filing: \"Thanks for providing those details, . I’ve documented this and submitted it to our safety team for review.\"\n 6. Reassure next steps: \"If they need anything else, they’ll reach out using the number provided.\"\n 7. Close: \"Thank you again for reporting this. Is there anything else I can help with today?\" \n 8. If no further assistance is needed, say: \"We appreciate your help keeping our roads safe. Goodbye!\"\n 9. After you say that last message in step 8, run the end_call_tool.\n`;\n\nconst INTENT_TELEMARKETER = `\n 1. If you are uncertain they are a telemarketer, verify briefly: \"Who specifically are you trying to reach?\" or \"Are you currently working with someone here?\" \n 2. Owner request disambiguation (ask this if they say they want the owner/manager or a specific leader):\n - \"What do you need to speak with the owner about — service for your home or business, billing, feedback about a recent visit, or a business/marketing offer?\" \n - If the response indicates service needs, scheduling, emergency, billing, warranty, estimate/quote, or feedback about a recent visit → silently reassess the customer's intent and use the get_instructions tool.\n - If the response indicates reaching a specific internal contact for operations, HR, accounting, supplies, or an existing vendor relationship → silently reassess the customer's intent and use the get_instructions tool.\n - If the response indicates sales/marketing/partnership/demo/advertising/leads/saving money, or remains vague after one follow‑up → treat as Telemarketer and proceed below.\n 3. If vague answers or indicators persist, proceed as telemarketer and collect minimal info:\n - \"Can I get your name?\" \n - \"And what's the best number to reach you?\" \n 4. Close: \"Thank you for calling. I made a note of your call and I will forward it on. Good bye!\" \n 5. After you say that last message in step 4, run the end_call_tool.\n`;\n\nconst INTENT_OTHER = `\n 1. If name is unknown: \"Sure, can I get your name?\" \n 2. Kindly tell the user that you cannot help with that. Ask them if they would like to be transferred to the right specialist.\n 3. If yes, **Silently** call transfer_to_live_agent tool.\n 4. If no, politely end the call.\n`;\n\nexport default async function (req: Request): Promise {\n const reqBody = await req.json();\n\n const intent = reqBody.intent;\n\n let result = \"\";\n\n switch (intent) {\n case \"supported_service_request\":\n result = INTENT_SUPPORTED_SERVICE_REQUEST;\n break;\n case \"not_supported_service_request\":\n result = INTENT_NOT_SUPPORTED_SERVICE_REQUEST;\n break;\n case \"request_specific_person\":\n result = INTENT_REQUEST_SPECIFIC_PERSON;\n break;\n case \"looking_for_a_job\":\n result = INTENT_LOOKING_FOR_A_JOB;\n break;\n case \"wrong_number\":\n result = INTENT_WRONG_NUMBER;\n break;\n case \"report_driver\":\n result = INTENT_REPORT_DRIVER;\n break;\n case \"telemarketer\":\n result = INTENT_TELEMARKETER;\n break;\n case \"other\":\n result = INTENT_OTHER;\n break;\n default:\n result = \"No instructions found\";\n break;\n }\n\n return Response.json({ instructions: result });\n}","deleted","label",[99],"permalink","https://www.val.town/x/noahraynor/tool/code/main.ts","extension","actionData","errors"]