[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8},"actionData","errors","root",{"_108":109,"_110":111},"routes/embed.x.$handle.$name.$",{"_9":10,"_11":12,"_13":14,"_15":16,"_17":18,"_19":20,"_21":-5},"handle","eixixddizca","name","discord-shop-bot","path","lib/tickets.ts","project",{"_22":48,"_11":12,"_35":49,"_50":-5,"_51":44,"_52":53,"_54":53,"_55":56,"_57":-5,"_58":59,"_60":61,"_62":34,"_63":-5,"_64":-5,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":-5,"_76":77,"_78":77,"_79":80,"_81":80,"_82":80,"_83":77,"_84":77,"_85":86,"_87":88,"_89":90,"_91":44},"file",{"_22":23,"_11":24,"_25":26,"_27":28,"_29":30,"_31":32,"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":-5,"_13":46},"permalink","https://www.val.town/x/eixixddizca/discord-shop-bot/code/lib/tickets.ts","extension","id","6a7e145e-7caa-4a18-9654-449d63722566","tickets.ts","fileId","652b0c5e-a2d8-11f1-940d-1607ee4eb77e","parentId","0c5122a9-bcd5-498b-89dd-adb72a9f617b","branchId","dfaf1e7a-f8eb-4419-ac1e-aa00e1193983","branchVersion",61,"latest",true,"createdAt",["D",1787919518053],"version",2,"fileType","script","content","// Real ticket system: creates an ACTUAL private Discord text channel per ticket.\n//\n// Flow: user picks category in dropdown → modal asks for details → the bot\n// POSTs /guilds/{g}/channels with permission_overwrites (private), then sends\n// the opening message + control buttons INSIDE that channel, then replies to\n// the USER with an EPHEMERAL confirmation. Nothing public is posted.\n\nimport { reply, replyEmbed, UI } from \"./embeds.ts\";\nimport type { CmdCtx } from \"./shop.ts\";\nimport { generateCode } from \"./db.ts\";\nimport { getConfig, saveConfig } from \"./config.ts\";\n\nconst DISCORD_API = \"https://discord.com/api/v10\";\nconst sqliteMod = () => import(\"https://esm.town/v/std/sqlite/main.ts\");\nconst token = () => Deno.env.get(\"DISCORD_BOT_TOKEN\");\n\n// permission bitfields\nconst VIEW_CHANNEL = 1024; // 1<<10\nconst MANAGE_CHANNELS = 16; // 1<<4\nconst SEND_MESSAGES = 2048; // 1<<11\nconst MANAGE_MESSAGES = 8192; // 1<<13\nconst READ_HISTORY = 65536; // 1<<16\nconst MEMBER_PERMS = VIEW_CHANNEL | SEND_MESSAGES | READ_HISTORY;\n\n// The ticket category (dropdown) — currently only General Support is offered.\nexport const TICKET_OPTIONS = [\n { value: \"general_support\", label: \"General Support\", animated: true, name: \"Support\", id: \"1542859626897473666\",\n description: \"General questions, bugs, or you're not sure where to go.\" },\n];\n\nfunction emojiMention(o: { animated?: boolean; name: string; id?: string }): string {\n return o.id ? `${o.animated ? \"` : o.name;\n}\n\nfunction sanitizeChannelName(username: string): string {\n const clean = username.toLowerCase().replace(/[^a-z0-9 ]+/g, \"\").trim().replace(/\\s+/g, \"-\");\n return (clean || \"ticket\").slice(0, 80);\n}\n\nasync function loadTicketConfig() {\n const cfg = await getConfig();\n const categoryId = (cfg.settings[\"ticketCategory\"] as string) || undefined;\n const staffRole = (cfg.settings[\"ticketStaffRole\"] as string) || undefined;\n const byType: Record = {};\n for (const o of TICKET_OPTIONS) {\n const r = cfg.settings[`ticketRole:${o.value}`] as string | undefined;\n if (r) byType[o.value] = r;\n }\n return { cfg, categoryId, staffRole, byType };\n}\n\n// ---------------- CREATE A TICKET (real channel) ----------------\nexport async function createTicket(guildId: string, userId: string, username: string, category: string, subject: string): Promise<{\n ok: boolean; error?: string; ticketId?: string; channelName?: string; channelId?: string;\n}> {\n const tk = token();\n if (!tk) return { ok: false, error: \"Bot token is not configured.\" };\n const { cfg, categoryId, staffRole, byType } = await loadTicketConfig();\n\n // prevent duplicate open tickets of the same type\n const { sqlite } = await sqliteMod();\n const dup = await sqlite.execute({\n sql: \"SELECT * FROM tickets WHERE userId = ? AND category = ? AND status = 'open'\",\n args: [userId, category],\n });\n if (dup.rows.length) {\n return { ok: false, error: `You already have an open \"${category.replace(/_/g, \" \")}\" ticket (${(dup.rows[0] as any).ticketId}). Please wait for it to be handled.` };\n }\n\n const channelName = \"ticket-\" + sanitizeChannelName(username);\n const roleToGrant = byType[category] || staffRole;\n\n // permission overwrites: deny @everyone, allow member + staff role\n const overwrites = [\n { id: guildId, type: 0, allow: \"0\", deny: String(VIEW_CHANNEL) }, // @everyone cannot view\n { id: userId, type: 1, allow: String(MEMBER_PERMS), deny: \"0\" }, // the user\n ];\n if (roleToGrant) overwrites.push({ id: roleToGrant, type: 0, allow: String(MEMBER_PERMS), deny: \"0\" });\n\n const body: Record = { name: channelName, type: 0, permission_overwrites: overwrites };\n if (categoryId) body.parent_id = categoryId;\n\n let channel;\n try {\n const res = await fetch(`${DISCORD_API}/guilds/${guildId}/channels`, {\n method: \"POST\",\n headers: { authorization: `Bot ${tk}`, \"content-type\": \"application/json\" },\n body: JSON.stringify(body),\n });\n if (!res.ok) {\n console.error(\"ticket channel create failed:\", res.status, await res.text());\n return { ok: false, error: \"Could not create the ticket channel. This is usually a missing `Manage Channels` permission or an exceeded server channel limit. Please contact staff.\" };\n }\n channel = await res.json();\n } catch (err) {\n console.error(\"ticket channel unexpected error:\", err);\n return { ok: false, error: \"An unexpected error occurred while creating your ticket. Please contact staff.\" };\n }\n\n // persist the ticket AFTER the channel really exists (never fake it)\n const ticketId = \"T-\" + generateCode(6);\n const now = new Date().toISOString();\n await sqlite.execute({\n sql: `INSERT INTO tickets (ticketId, userId, username, category, subject, channelId, staffId, status, priority, openedAt)\n VALUES (?, ?, ?, ?, ?, ?, NULL, 'open', 'normal', ?)`,\n args: [ticketId, userId, username, category, subject, channel.id, now],\n });\n await sqlite.execute({ sql: \"UPDATE customers SET ticketsOpened = ticketsOpened + 1 WHERE userId = ?\", args: [userId] });\n\n // opening message in the NEW private channel\n await sendOpeningMessage(channel.id, channelName, ticketId, category, subject, userId, username, roleToGrant);\n\n return { ok: true, ticketId, channelName, channelId: channel.id };\n}\n\nasync function sendOpeningMessage(channelId: string, channelName: string, ticketId: string, category: string, subject: string, userId: string, username: string, staffRole?: string): Promise {\n const tk = token();\n if (!tk) return;\n const label = TICKET_OPTIONS.find((o) => o.value === category)?.label || category.replace(/_/g, \" \");\n const buttons = (style: number, row: Array<{ label: string; custom: string; danger?: boolean }>) => ({\n type: 1,\n components: row.map((b) => ({ type: 2, style: b.danger ? 4 : style, label: b.label, custom_id: b.custom })),\n });\n const body = {\n content: `<@${userId}> — thanks for opening a ticket!`,\n embeds: [UI.info({\n title: `🎫 ${label}`,\n description: subject || \"No details provided.\",\n fields: [\n { name: \"Ticket\", value: `\\`${ticketId}\\``, inline: true },\n { name: \"Channel\", value: `#${channelName}`, inline: true },\n { name: \"Opened by\", value: `<@${userId}>`, inline: true },\n ],\n })],\n components: [\n buttons(3, [{ label: \"Claim\", custom: `tick:claim:${ticketId}` }, { label: \"Close\", custom: `tick:close:${ticketId}`, danger: true }, { label: \"Add Member\", custom: `tick:add:${ticketId}` }]),\n buttons(2, [{ label: \"Rename\", custom: `tick:rename:${ticketId}` }, { label: \"Lock\", custom: `tick:lock:${ticketId}` }, { label: \"Unlock\", custom: `tick:unlock:${ticketId}` }]),\n ],\n };\n const res = await fetch(`${DISCORD_API}/channels/${channelId}/messages`, {\n method: \"POST\", headers: { authorization: `Bot ${tk}`, \"content-type\": \"application/json\" }, body: JSON.stringify(body),\n });\n if (!res.ok) console.error(\"ticket opening message failed:\", res.status, await res.text());\n}\n\n// ---------------- /ticket command ----------------\nexport async function ticket(ctx: CmdCtx, sub: string): Promise> {\n const { cfg, categoryId, staffRole } = await loadTicketConfig();\n switch (sub) {\n case \"panel\": {\n const fields = TICKET_OPTIONS.map((o) => ({ name: `${emojiMention(o)} ${o.label}`, value: o.description, inline: false }));\n return {\n type: 4,\n data: {\n flags: 0,\n embeds: [UI.info({\n title: \"🎫 Wavez Tickets\",\n description: \"Select an option below to open a ticket. Please choose the category that best matches your request so our team can assist you as quickly as possible.\",\n fields,\n })],\n components: [\n { type: 1, components: [{ type: 3, custom_id: \"ticket:category\", placeholder: \"Select a category…\", min_values: 1, max_values: 1, options: TICKET_OPTIONS.map((o) => ({ value: o.value, label: o.label, description: o.description, emoji: { name: o.name, id: o.id } })) }] },\n ],\n },\n };\n }\n case \"new\": {\n const res = await createTicket(ctx.guildId, ctx.userId, ctx.username, String(ctx.options[\"category\"] ?? \"general_support\"), String(ctx.options[\"subject\"] ?? \"No subject\"));\n return res.ok ? reply(`Your ticket has been created: #${res.channelName}`) : replyEmbed(UI.error({ title: \"Could not open ticket\", description: res.error || \"Error.\" }));\n }\n case \"close\": {\n if (!ctx.isStaff && !ctx.isOwner) return reply(\"Only staff can close tickets.\");\n const id = String(ctx.options[\"ticket\"] ?? \"\").toUpperCase();\n const { sqlite } = await sqliteMod();\n const t = (await sqlite.execute({ sql: \"SELECT * FROM tickets WHERE ticketId = ?\", args: [id] })).rows[0] as any;\n if (!t) return reply(\"No such ticket.\");\n await sqlite.execute({ sql: \"UPDATE tickets SET status='closed', closedBy=?, closedAt=? WHERE ticketId=?\", args: [ctx.userId, new Date().toISOString(), id] });\n return reply(`Ticket **${id}** closed.`);\n }\n case \"config\": {\n if (!ctx.isStaff && !ctx.isOwner) return reply(\"Only staff can configure tickets.\");\n const what = String(ctx.options[\"key\"] ?? \"\");\n const value = String(ctx.options[\"value\"] ?? \"\");\n if (what === \"category\") cfg.settings[\"ticketCategory\"] = value || (undefined as any);\n else if (what === \"role\") cfg.settings[\"ticketStaffRole\"] = value || (undefined as any);\n else return reply(\"Set `category` or `role`.\");\n await saveConfig(cfg);\n return reply(`✅ Ticket config \\`${what}\\` set.`);\n }\n case \"settings\": {\n if (!ctx.isStaff && !ctx.isOwner) return reply(\"Only staff can view settings.\");\n return replyEmbed(UI.info({ title: \"🎫 Ticket Settings\", fields: [\n { name: \"Category\", value: categoryId ? `<#${categoryId}>` : \"Not set (channels created without a category)\", inline: false },\n { name: \"Staff Role\", value: staffRole ? `<@&${staffRole}>` : \"Not set (members + bot only)\", inline: false },\n ] }));\n }\n default:\n return reply(\"Unknown ticket command.\");\n }\n}\n\n// ---------------- CONTROL BUTTONS (Claim / Close / Add / Rename / Lock / Unlock) ----------------\nexport async function handleTicketAction(customId: string, ctx: { userId: string; guildId: string }): Promise> {\n const [tag, action, ticketId] = customId.split(\":\");\n if (tag !== \"tick\" || !action || !ticketId) return reply(\"Invalid ticket action.\");\n const tk = token();\n if (!tk) return reply(\"Bot token not configured.\");\n\n const { sqlite } = await sqliteMod();\n const t = (await sqlite.execute({ sql: \"SELECT * FROM tickets WHERE ticketId = ?\", args: [ticketId] })).rows[0] as any;\n if (!t || !t.channelId) return reply(\"Ticket channel not found.\");\n\n switch (action) {\n case \"claim\": {\n await sqlite.execute({ sql: \"UPDATE tickets SET staffId = ?, status='claimed' WHERE ticketId=?\", args: [ctx.userId, ticketId] });\n return reply(`✅ You claimed **${ticketId}**.`);\n }\n case \"close\": {\n await sqlite.execute({ sql: \"UPDATE tickets SET status='closed', closedBy=?, closedAt=? WHERE ticketId=?\", args: [ctx.userId, new Date().toISOString(), ticketId] });\n return reply(`✅ **${ticketId}** closed.`);\n }\n case \"lock\":\n case \"unlock\": {\n return setEveryoneLock(t.guild? undefined : t.channelId, ctx.guildId, action === \"lock\");\n }\n case \"add\":\n return { type: 9, data: { custom_id: `tick:add:${ticketId}`, title: \"Add a Member\", components: [{ type: 1, components: [{ type: 4, custom_id: \"member\", label: \"User ID or mention\", style: 1, required: true }] }] } };\n case \"rename\":\n return { type: 9, data: { custom_id: `tick:rename:${ticketId}`, title: \"Rename Ticket\", components: [{ type: 1, components: [{ type: 4, custom_id: \"name\", label: \"New channel name\", style: 1, required: true }] }] } };\n default:\n return reply(\"Unknown ticket action.\");\n }\n}\n\nasync function setEveryoneLock(channelId: string, guildId: string, lock: boolean): Promise> {\n const tk = token();\n if (!tk) return reply(\"Bot not configured.\");\n // fetch channel to preserve existing @everyone deny\n const get = await fetch(`${DISCORD_API}/channels/${channelId}`, { headers: { authorization: `Bot ${tk}` } });\n const ch = await get.json();\n const overwrites = (ch.permission_overwrites ?? []) as Array<{ id: string; type: number; allow: string; deny: string }>;\n const ev = overwrites.find((o) => o.id === guildId) || { id: guildId, type: 0, allow: \"0\", deny: \"0\" };\n let deny = Number(ev.deny || 0);\n const allow = Number(ev.allow || 0);\n if (lock) deny |= SEND_MESSAGES;\n else deny &= ~SEND_MESSAGES;\n const put = await fetch(`${DISCORD_API}/channels/${channelId}/permissions/${guildId}`, {\n method: \"PUT\", headers: { authorization: `Bot ${tk}`, \"content-type\": \"application/json\" },\n body: JSON.stringify({ type: 0, deny: String(deny), allow: String(allow) }),\n });\n if (!put.ok) { console.error(\"lock/unlock failed:\", put.status, await put.text()); return reply(\"Failed to update lock state.\"); }\n return reply(`Channel ${lock ? \"🔒 locked\" : \"🔓 unlocked\"}.`);\n}\n\n// handle \"add member\" / \"rename\" modal submits\nexport async function handleTicketModal(customId: string, fields: Record, ctx: { guildId: string }): Promise> {\n const [tag, action, ticketId] = customId.split(\":\");\n const tk = token();\n if (!tk) return reply(\"Bot not configured.\");\n const { sqlite } = await sqliteMod();\n const t = (await sqlite.execute({ sql: \"SELECT * FROM tickets WHERE ticketId = ?\", args: [ticketId] })).rows[0] as any;\n if (!t) return reply(\"Ticket not found.\");\n\n if (action === \"add\") {\n const memberId = String(fields[\"member\"] ?? 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