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* Ticket Support System\n *\n * Subcommands:\n * /ticket new — Open a new support ticket (shows modal)\n * /ticket close [reason] — Close the current ticket channel\n * /ticket setup — Configure ticket system (admin)\n *\n * File: discord/interactions/commands/ticket.ts\n */\n\nimport { defineCommand, OptionTypes } from \"../define-command.ts\";\nimport { CONFIG, EmbedColors, isGuildAdmin } from \"../../constants.ts\";\nimport { kv } from \"../../persistence/kv.ts\";\nimport { guildConfig } from \"../../persistence/guild-config.ts\";\nimport { discordBotFetch } from \"../../discord-api.ts\";\nimport { createLogger } from \"../../webhook/logger.ts\";\n\nconst logger = createLogger(\"Ticket\");\n\nexport const KV_PREFIX = \"ticket:\";\nexport const DELETE_DELAY_MS = 24 * 60 * 60 * 1000; // 24 hours\nexport const MAX_OPEN_TICKETS = 3;\n\nfunction slotKey(guildId: string, userId: string): string {\n return `ticket-slots:${guildId}:${userId}`;\n}\n\n/**\n * Atomically claim a ticket creation slot.\n * Returns true if under the limit (slot reserved), false if at/over the limit.\n *\n * On first use (counter not yet initialized), seeds from actual ticket count.\n * On limit hit, falls back to countOpenTickets to recover from counter drift.\n */\nexport async function claimTicketSlot(guildId: string, userId: string): Promise {\n const key = slotKey(guildId, userId);\n\n // Seed counter from actual count on first use\n const existing = await kv.get(key);\n if (existing === null) {\n const actualCount = await countOpenTickets(guildId, userId);\n await kv.set(key, actualCount);\n }\n\n // Atomically check limit + increment\n let limitHit = false;\n await kv.update(key, (current) => {\n const count = current ?? 0;\n if (count >= MAX_OPEN_TICKETS) {\n limitHit = true;\n return count;\n }\n return count + 1;\n });\n\n if (!limitHit) return true;\n\n // Counter says limit — verify with actual scan to recover from drift\n const actualCount = await countOpenTickets(guildId, userId);\n if (actualCount >= MAX_OPEN_TICKETS) return false;\n\n // Counter was stale — reset to actual + 1 (claim the slot)\n await kv.set(key, actualCount + 1);\n return true;\n}\n\n/** Release a ticket slot (e.g., on creation failure or ticket close). */\nexport async function releaseTicketSlot(guildId: string, userId: string): Promise {\n try {\n await kv.update(slotKey(guildId, userId), (current) =>\n Math.max((current ?? 1) - 1, 0),\n );\n } catch {\n // Non-critical — counter drift is self-healing via claimTicketSlot fallback\n }\n}\n\nexport interface TicketData {\n guildId: string;\n channelId: string;\n userId: string;\n title: string;\n staffMessageId: string;\n staffChannelId: string;\n joinedStaff: string[];\n status: \"open\" | \"closed\";\n closedBy?: string;\n closeReason?: string;\n createdAt: number;\n}\n\nexport function ticketKey(guildId: string, channelId: string): string {\n return `${KV_PREFIX}${guildId}:${channelId}`;\n}\n\nexport function ticketPrefix(guildId: string): string {\n return `${KV_PREFIX}${guildId}:`;\n}\n\nexport async function countOpenTickets(guildId: string, userId: string): Promise {\n const entries = await kv.list(ticketPrefix(guildId), 500);\n let count = 0;\n for (const entry of entries) {\n const ticket = entry.value as TicketData;\n if (ticket.userId === userId && ticket.status === \"open\") {\n count++;\n }\n }\n return count;\n}\n\nexport function buildStaffEmbed(ticket: TicketData) {\n const isClosed = ticket.status === \"closed\";\n const fields = [\n { name: \"Created By\", value: `<@${ticket.userId}>`, inline: true },\n { name: \"Channel\", value: isClosed ? `#closed-${ticket.channelId.slice(-4)}` : `<#${ticket.channelId}>`, inline: true },\n { name: \"Status\", value: isClosed ? \"Closed\" : \"Open\", inline: true },\n ];\n\n if (ticket.joinedStaff.length > 0) {\n fields.push({ name: \"Staff\", value: ticket.joinedStaff.map((id) => `<@${id}>`).join(\", \"), inline: false });\n }\n if (isClosed && ticket.closedBy) {\n fields.push({ name: \"Closed By\", value: `<@${ticket.closedBy}>`, inline: true });\n }\n if (isClosed && ticket.closeReason) {\n fields.push({ name: \"Reason\", value: ticket.closeReason, inline: false });\n }\n\n return {\n title: isClosed ? `Ticket Closed — ${ticket.title}` : `Ticket — ${ticket.title}`,\n color: isClosed ? EmbedColors.ERROR : EmbedColors.INFO,\n fields,\n footer: { text: `Ticket channel: ${ticket.channelId}` },\n timestamp: new Date(ticket.createdAt).toISOString(),\n };\n}\n\nexport function buildStaffComponents(guildId: string, channelId: string, closed = false) {\n if (closed) return [];\n return [\n {\n type: 1,\n components: [\n {\n type: 2,\n style: 1, // PRIMARY\n label: \"Join Ticket\",\n custom_id: `ticket-join:${guildId}:${channelId}`,\n },\n {\n type: 2,\n style: 4, // DANGER\n label: \"Close Ticket\",\n custom_id: `ticket-close:${guildId}:${channelId}`,\n },\n ],\n },\n ];\n}\n\nexport async function closeTicket(\n guildId: string,\n channelId: string,\n closedBy: string,\n reason?: string,\n): Promise {\n const key = ticketKey(guildId, channelId);\n\n const ticket = await kv.claimUpdate(key, (current) => {\n if (current.status === \"closed\") return null;\n return {\n ...current,\n status: \"closed\" as const,\n closedBy,\n closeReason: reason || undefined,\n };\n });\n\n if (!ticket) return null;\n\n // Release the ticket slot for this user\n await releaseTicketSlot(guildId, ticket.userId);\n\n // Set due_at for auto-deletion\n await kv.set(key, ticket, Date.now() + DELETE_DELAY_MS);\n\n // Lock channel + rename channel in parallel\n const shortId = channelId.slice(-4);\n const [lockResult, renameResult] = await Promise.all([\n discordBotFetch(\"PUT\", `channels/${channelId}/permissions/${guildId}`, { id: guildId, type: 0, deny: \"2048\" }),\n discordBotFetch(\"PATCH\", `channels/${channelId}`, { name: `closed-${shortId}` }),\n ]);\n if (!lockResult.ok) logger.error(`Failed to lock ticket channel ${channelId}: ${lockResult.error}`);\n if (!renameResult.ok) logger.warn(`Failed to rename ticket channel ${channelId}: ${renameResult.error}`);\n\n // Post close notice + update staff embed in parallel\n const closeEmbed = {\n title: \"Ticket Closed\",\n description: [\n `Closed by <@${closedBy}>`,\n reason ? `**Reason:** ${reason}` : \"\",\n \"\",\n \"This channel will be deleted in 24 hours.\",\n ].filter(Boolean).join(\"\\n\"),\n color: EmbedColors.ERROR,\n timestamp: new Date().toISOString(),\n };\n const [closeNoticeResult, patchResult] = await Promise.all([\n discordBotFetch(\"POST\", `channels/${channelId}/messages`, { embeds: [closeEmbed] }),\n discordBotFetch(\"PATCH\", `channels/${ticket.staffChannelId}/messages/${ticket.staffMessageId}`, {\n embeds: [buildStaffEmbed(ticket)],\n components: buildStaffComponents(guildId, channelId, true),\n }),\n ]);\n if (!closeNoticeResult.ok) logger.warn(`Failed to post close notice in ticket ${channelId}: ${closeNoticeResult.error}`);\n if (!patchResult.ok) logger.error(`Failed to update staff embed for ticket ${channelId}: ${patchResult.error}`);\n\n return ticket;\n}\n\nexport default defineCommand({\n name: \"ticket\",\n description: \"Support ticket system\",\n\n options: [\n {\n name: \"new\",\n description: \"Open a new support ticket\",\n type: OptionTypes.SUB_COMMAND,\n required: false,\n },\n {\n name: \"close\",\n description: \"Close the current ticket\",\n type: OptionTypes.SUB_COMMAND,\n required: false,\n options: [\n {\n name: \"reason\",\n description: \"Reason for closing\",\n type: OptionTypes.STRING,\n required: false,\n max_length: 500,\n },\n ],\n },\n {\n name: \"setup\",\n description: \"Configure ticket system (admin only)\",\n type: OptionTypes.SUB_COMMAND,\n required: false,\n options: [\n {\n name: \"staff-channel\",\n description: \"Channel for staff ticket controls\",\n type: OptionTypes.CHANNEL,\n required: true,\n },\n {\n name: \"category\",\n description: \"Category to create ticket channels under\",\n type: OptionTypes.CHANNEL,\n required: true,\n },\n ],\n },\n ],\n\n registration: { type: \"guild\" },\n deferred: false,\n\n async execute({ guildId, userId, options, memberRoles, memberPermissions }) {\n const sub = options?.subcommand as string | undefined;\n\n if (sub === \"new\") {\n // Check config exists\n const config = await guildConfig.getTicketConfig(guildId);\n if (!config.staffChannelId || !config.categoryId) {\n return { success: false, error: \"Ticket system is not configured. Ask an admin to run `/ticket setup`.\" };\n }\n\n // Check ticket limit\n const openCount = await countOpenTickets(guildId, userId);\n if (openCount >= MAX_OPEN_TICKETS) {\n return { success: false, error: `You already have ${openCount} open ticket(s). Maximum is ${MAX_OPEN_TICKETS}.` };\n }\n\n return {\n success: true,\n modal: {\n title: \"New Support Ticket\",\n custom_id: `ticket-modal:${guildId}`,\n components: [\n {\n type: 1,\n components: [{\n type: 4,\n custom_id: \"ticket_title\",\n label: \"Title\",\n style: 1,\n placeholder: \"Brief summary of your issue\",\n required: true,\n max_length: 100,\n }],\n },\n {\n type: 1,\n components: [{\n type: 4,\n custom_id: \"ticket_description\",\n label: \"Description\",\n style: 2,\n placeholder: \"Describe your issue in detail...\",\n required: true,\n max_length: 1000,\n }],\n },\n ],\n },\n };\n }\n\n if (sub === \"close\") {\n const channelId = options.channelId as string;\n const reason = options.reason as string | undefined;\n\n // Look up ticket by current channel\n const key = ticketKey(guildId, channelId);\n const ticket = await kv.get(key);\n if (!ticket) {\n return { success: false, error: \"This channel is not a ticket.\" };\n }\n if (ticket.status === \"closed\") {\n return { success: false, error: \"This ticket is already closed.\" };\n }\n\n const closed = await closeTicket(guildId, channelId, userId, reason);\n if (!closed) {\n return { success: false, error: \"Failed to close ticket — it may already be closed.\" };\n }\n\n return { success: true, message: \"Ticket closed.\" };\n }\n\n if (sub === \"setup\") {\n // Inline admin check\n const authorized = await isGuildAdmin(guildId, userId, memberRoles ?? [], memberPermissions);\n if (!authorized) {\n return { success: false, error: \"You need admin permissions to configure tickets.\" };\n }\n\n const staffChannelId = options[\"staff-channel\"] as string;\n const categoryId = options.category as string;\n\n await guildConfig.setTicketConfig(guildId, staffChannelId, categoryId);\n\n return {\n success: true,\n message: `Ticket system configured!\\n**Staff channel:** <#${staffChannelId}>\\n**Category:** <#${categoryId}>`,\n };\n }\n\n return { success: false, error: \"Please use a subcommand: new, close, or setup.\" };\n },\n});\n","deleted","label",[183,184,185,165],"discord","interactions","commands","permalink","https://www.val.town/x/catalloc/catnip/code/discord/interactions/commands/ticket.ts","extension","actionData","errors"]