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What kept Tribeca on\n// tawk was its mobile app: the team needs to KNOW a customer is waiting while\n// away from a desk. Telegram supplies real push notifications on iOS and\n// Android with no app to build and nothing to pay.\n//\n// The cut-over decision from tawk rests entirely on whether these arrive\n// reliably. Until the team trusts them, both systems run in parallel.\n\nimport { pushAll } from \"./push.ts\";\n\nconst API = \"https://api.telegram.org/bot\";\n\n/** One place that knows how to reach Telegram, so both alerts behave alike. */\nasync function send(lines: string[], what: string): Promise {\n const token = Deno.env.get(\"TELEGRAM_BOT_TOKEN\");\n const chatId = Deno.env.get(\"TELEGRAM_CHAT_ID\");\n\n if (!token || !chatId) {\n // Loud, because silence here is indistinguishable from \"nobody replied\".\n console.error(`${what} UNNOTIFIED — TELEGRAM_BOT_TOKEN/TELEGRAM_CHAT_ID not set`);\n return false;\n }\n\n try {\n const res = await fetch(`${API}${token}/sendMessage`, {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\" },\n body: JSON.stringify({\n chat_id: chatId,\n text: lines.join(\"\\n\"),\n parse_mode: \"HTML\",\n disable_web_page_preview: true,\n }),\n signal: AbortSignal.timeout(8000),\n });\n\n if (!res.ok) {\n const detail = await res.text().catch(() => \"\");\n console.error(`${what} UNNOTIFIED — Telegram ${res.status}`, detail.slice(0, 200));\n return false;\n }\n return true;\n } catch (err) {\n console.error(`${what} UNNOTIFIED — Telegram threw`, err);\n return false;\n }\n}\n\n/**\n * Deep link into the console, opened straight on this conversation.\n *\n * DELIBERATELY NOT DASHBOARD_URL. That points at the Visualforce console,\n * which is three fixed columns with no viewport tag — the page whose rows\n * cannot be tapped on a phone. A push notification is read on a phone\n * essentially by definition, so sending it to the desktop console lands\n * somebody on the one screen they cannot act from. This goes to /m.\n *\n * NOTIFY_LINK_URL overrides it, for anyone who wants the old behaviour back\n * without editing code.\n */\nconst CONSOLE_URL = \"https://tribeca-chat.val.run/m\";\n\nfunction link(conversationId: string): string[] {\n const base = Deno.env.get(\"NOTIFY_LINK_URL\") || CONSOLE_URL;\n return [\"\", `${base}?c=${encodeURIComponent(conversationId)}`];\n}\n\n/**\n * SOMEBODY HAS ACTUALLY STARTED TALKING — not a handoff, just a real person\n * typing into the widget for the first time.\n *\n * Separate from notifyHandoff because they answer different questions.\n * A handoff means \"come now, someone is waiting for a human\". This means \"a\n * conversation is happening\", which is worth knowing while the bot is still\n * handling it — the bot may be doing fine, or may be about to lose a sale.\n *\n * OFF UNLESS ASKED FOR, via NOTIFY_EVERY_CHAT. Volume is a judgement about the\n * business, not about the code: on a busy day this is every visitor who says\n * hello, and an alert that fires too often gets muted, which would take the\n * handoff alerts down with it.\n *\n * FIRST MESSAGE ONLY. The count is what keeps one chatty visitor from buzzing\n * a phone nine times.\n */\nexport async function notifyFirstMessage(\n conversationId: string,\n conv: any,\n text: string,\n): Promise {\n if (Deno.env.get(\"NOTIFY_EVERY_CHAT\") !== \"1\") return false;\n\n // Push and Telegram are alternatives, so this fires whether or not Telegram\n // is configured — the same reasoning as notifyHandoff above.\n const pushed = await pushAll().catch(() => 0);\n\n const who = conv?.[\"name\"] || conv?.[\"email\"] || conv?.[\"phone\"] || \"Someone\";\n const lines = [\n `${esc(who)} started a chat`,\n ``,\n esc(String(text).slice(0, 300)),\n ];\n if (conv?.[\"sf_account\"]) lines.push(``, `Account: ${esc(conv[\"sf_account\"])}`);\n if (conv?.[\"page_url\"]) lines.push(`On: ${esc(conv[\"page_url\"])}`);\n lines.push(...link(conversationId));\n\n const ok = await send(lines, \"CHAT-START\");\n if (ok) console.log(`chat-start notified ${conversationId}`);\n return ok || pushed > 0;\n}\n\nfunction esc(s: string): string {\n // Telegram HTML parse mode. Only these three need escaping, and a customer\n // typing \"<3\" must not break the message.\n return String(s ?? \"\")\n .replace(/&/g, \"&\")\n .replace(//g, \">\");\n}\n\n/**\n * Fire a push when a conversation flips to needs_human.\n *\n * Awaited by the caller before its response returns — see the teardown note in\n * main.ts. A dropped notification means a customer waiting with nobody aware\n * of it, which is the worst failure this system has.\n */\nexport async function notifyHandoff(conversationId: string, conv: any): Promise {\n // WEB PUSH FIRST, AND INDEPENDENTLY OF TELEGRAM.\n //\n // This used to return early when the Telegram variables were unset, which\n // meant a team without Telegram got no alert at all — the exact situation\n // Tribeca is in. Push goes to the phone console people already have on their\n // home screen, so the two are alternatives, not a chain: whichever is\n // configured fires, and neither can suppress the other.\n const pushed = await pushAll().catch(() => 0);\n\n const token = Deno.env.get(\"TELEGRAM_BOT_TOKEN\");\n const chatId = Deno.env.get(\"TELEGRAM_CHAT_ID\");\n\n if (!token || !chatId) {\n if (!pushed) {\n // Loud, because silence here is indistinguishable from \"nobody replied\".\n console.error(\"HANDOFF UNNOTIFIED — no push devices and no Telegram\", conversationId);\n }\n return pushed > 0;\n }\n\n const who = conv?.[\"name\"] || conv?.[\"email\"] || conv?.[\"phone\"] || \"Anonymous visitor\";\n\n // Everything an agent needs to decide whether to pick it up, without opening\n // anything. Salesforce context included when we have it — that is the whole\n // point of resolving the account before the handoff rather than after.\n const lines = [\n `Someone is waiting to chat`,\n ``,\n `${esc(who)}`,\n ];\n\n if (conv?.[\"sf_account\"]) {\n lines.push(`Account: ${esc(conv[\"sf_account\"])}`);\n }\n if (conv?.[\"sf_next_delivery\"]) {\n lines.push(`Next delivery: ${esc(conv[\"sf_next_delivery\"])}`);\n }\n if (conv?.[\"phone\"]) lines.push(`Phone: ${esc(conv[\"phone\"])}`);\n if (conv?.[\"page_url\"]) lines.push(`On: ${esc(conv[\"page_url\"])}`);\n\n lines.push(...link(conversationId));\n\n try {\n const res = await fetch(`${API}${token}/sendMessage`, {\n method: \"POST\",\n headers: { \"Content-Type\": \"application/json\" },\n body: JSON.stringify({\n chat_id: chatId,\n text: lines.join(\"\\n\"),\n parse_mode: \"HTML\",\n disable_web_page_preview: true,\n }),\n signal: AbortSignal.timeout(8000),\n });\n\n if (!res.ok) {\n const detail = await res.text().catch(() => \"\");\n console.error(`HANDOFF UNNOTIFIED — Telegram ${res.status}`, detail.slice(0, 200));\n return false;\n }\n\n console.log(`handoff notified ${conversationId}`);\n return true;\n } catch (err) {\n console.error(\"HANDOFF UNNOTIFIED — Telegram threw\", err);\n return false;\n }\n}\n","deleted",false,"label",[14],"53b5cfec-2084-4c81-ba38-78b35a1e8625",["D",1788226289223],"deletedAt","legacyEnvVars","privacy","public","httpPrivacy","description","Chat widget, AI answering, human takeover, Salesforce","imageUrl","userId","c5acd3b3-60a7-4deb-bc6d-528f83012ea9","pinnedFileId","db056860-a5a4-11f1-8f50-1607ee4eb77e","pinPreview","pinMigrated","screenshotVersion","likeCount",0,"orgId","019f8fe2-cdfc-775d-a845-a69af13d39cb","tursoName","53b5cfec20844c81ba3878b35a1e8625","tursoHostname","53b5cfec20844c81ba3878b35a1e8625-val-town.aws-us-east-2.turso.io","tursoMeasuredAt",["D",1789484509295],"pinned","userPerm","r","valPerm","blobPerm","rw","emailPerm","sqlitePerm","projectPerm","telemetryPerm","user",{"_9":10,"_106":102},"org",{"_9":10,"_99":100,"_101":102,"_55":56,"_103":104,"_105":42},"branch",{"_35":89,"_11":90,"_22":28,"_91":45,"_92":-5,"_93":-5,"_94":-5,"_95":-5,"_96":-5,"_97":12,"_98":10},"isOwned",709,"main","projectId","forkedBranchId","forkedBranchVersion","forkedProjectPrivacy","forkedProjectId","forkedProjectOrgId","projectName","userHandle","displayName","M A","avatar","https://lh3.googleusercontent.com/a/ACg8ocI9znhXn2hWp1wjjyWzeuOyoO_JrDgJo8aD0umFraR7bAG3UAmc=s96-c","tier","free","canRestrictVals","profileImageUrl","ctx",{"_82":-5,"_140":141,"_142":143,"_144":145,"_146":42,"_147":42,"_148":42,"_149":32,"_150":-5,"_151":-7,"_152":-7,"_153":63,"_154":42,"_155":42,"_156":-5,"_157":42,"_158":42,"_159":42,"_160":-5},"ENV",{"_111":112,"_113":114,"_115":90,"_116":117,"_118":119,"_120":121,"_122":123,"_124":125,"_126":127,"_128":129,"_130":131,"_132":133,"_134":135,"_136":137,"_138":139},"REACT_APP_SENTRY_DSN","https://586020d86f05489db63a554690acf1e9@o1398359.ingest.sentry.io/6724499","RENDER_GIT_COMMIT","e87eb04e707cf64e7e532c8e8ec395f209e17f15","RENDER_GIT_BRANCH","POSTHOG_API_TOKEN","phc_nmoyuAkStEZuUp69rYlg1DZgrIt19Gx0Y4Hwf8tGgJP","POSTHOG_API_HOST","https://wart.val.town","WEB_API_TEMPLATE","https://{val}.web.val.run","APP_URL","https://www.val.town","MODULE_URL","https://esm.town","VANITY_WEB_API_TEMPLATE","https://{label}.val.run/","DENOLS_URL","https://lsp.val.town","NODE_ENV","production","CLOUDFLARE_TURNSTILE_SITE_KEY","0x4AAAAAACtaIZJH7s9rBMZ6","GOOGLE_CLIENT_ID","875989696899-jtsqkhlbdv5jrlsk8631p7ipjg3c6o62.apps.googleusercontent.com","STRIPE_PUBLISHABLE_KEY","pk_live_51N2zvWEpZTTLipIkVEwXrUG9AT0yeOOEYxszarZT1jpsZV58Ly6wlg3SltZpHN26CUalOBmUSY7adQRQiSkCZz2500qSXNkf8Y","API_URL","https://api.val.town","orgs",[],"preferencesKeybindings","default","preferencesTheme","light","preferencesFixers","preferencesCopilot","preferencesSelectionAi","preferencesCloseBrackets","preferencesChatPanelState","preferencesDprint","preferencesDenofmt","notificationCount","flagDenols","isBusinessOrgMember","businessOrgHandle","isBusinessOrgAdmin","isHigherTownieTier","navCollapsed","currentOrgId"]